Cancel physical sim to esim

[Ipoy]

Hi all, is it possible to cancel the ordered physical sim to esim. Just subscribe few minutes ago.

[hTideGnow]

HI @Ipoy 

it likely is hard to do it yourself without PM support's to help

if you can log back into My Account using the app, then you cannot order esim yourself

but you can ask PM to generate the esim QR code for you, just submit ticket by message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[golfball]

You'll need to contact customer support to have them cancel it for you. To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". 

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437