Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

[Britters73]

Hello,

I need to cancel my eSIM / public mobile package. Trouble is, I have already deleted the eSIM off my phone. And when I try to login to my public mobile account it wants to verify me via my phone but I no longer have access to it. How do I go about cancelling my account when I can’t do this two factor authentication? I really need this cancelled.

thanks for your help in advance

[slusagm]

yes, if you have not "verified" your email after setup, the resend code option won't work.  you need PM to help.  please message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Britters73]

Heya

That Option doesn’t come up, only “resend code”

[Handy1]

@Britters73  Do you not see option that says “didn’t get code “ tap it and you should have option to send code to email instead and log in that way . If still no luck you can direct message support 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437