Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The T&C for this current Boxing week promo on the $24/mo plan are not 100% clear. Do we get the 3rd month free every 90 days, or just one time only?Here are the T&C:**Activate on the $24/4GB plan and get your third month free. Offer available to new...
Is it true that Public Mobile 5G is different from say Telus/Rogers/Bell 5G?
Hi all, my parents have been locked out due to entering the wrong password a number of times (at least the acts what we think it is). They are stressed, they rely on the phone and they are now out of minutes… they can’t log into community site with t...
Read that there will be no giveaways of data or minutes this year for the holidays, anyone heard any different?https://www.iphoneincanada.ca/2023/12/19/public-mobile-2023-more-merrier-promo/
Hello, I cannot log into my account on web or mobile ap, I get the errorUnauthorized access / Accès non autorisé.My phone now says no service, not connecting to the network. I cant login to pay my bill or use my phone. Please help what do i do?Thanks
My wife and I are both on PM and she has an iPhone 15 Pro. I cannot get audio to work from my Lightphone 2 while it works for other calls and the call with iPhone will drop in less than 20 seconds without audio. SMS works.Somehow when I change the iP...
Just wondering, with this new $24 4GB offer, you get the 3rd month free. Does the new subscriber still get the $10 off the second month or is that promo gone now with the 3rd month free?
I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened.
Hi,I accidentally clicked on the purchase button when I was revising the add-ons. How to cancel it and get my money back?Thanks in advance.
When people buzz, I don't get the call and voicemail comes on through the intercom.
Hello,Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.Thank you in advance,
Every time I leave my house it's like my phone data shuts off, it's impossible to use anything on my phone. However, the data icon is fine. It's quite dangerous for me because I need my phone to book an Uber from work at night and I can't have it not...
Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starb...
Hey for some reason Credit Cards aren't being accepted during Activation today. I've tried 3 cards and it's not Accepting any to Activate a $50 • 100GB Plan.App, Website, Cache Cleared, still not working. Can we please get this fixed. @J_PM
Hi,My current plan $34/40GB has "Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging"Does " international text" mean I can send AND receive SMS text from Europe/USA?If yes, then, sorry for my low tech q...
Hi,On Boxing day promo week 2023, I switched from $25/1GB 3G to $34/40GB 5G. Could not switch to $29/10 GB b/c only for NEW activation.The new plan $34 is overkill for me given that I could live OK with 1GB data per month before. It's just that the ...
Hey, I see freedom mobile is offering 34/30 gb with US Calling and roaming. I am thinking of porting, is public mobile planning any such updates or should I PORT?I need US calling and roaming and public mobile has this with add ons which are extremel...
My son can’t sign in to his account.
Hi.. I just signed up 2 days ago for my parents. The $34 plan which is overkill for them. I would have taken the $24 4gb plan in a heartbeat. Any way I can get this changed? Thx!
It will not accept my new payment card so i can resume my services. I also have not gotten any answers on how to fix.
I got a text this morning saying my subscription was suspended and any attempts to reach actual help lines and not the cyclical chat bot are met with a 404 error. I can only assume there’s a server issue on their side that’s screwing things up becaus...
Prepaid - $119 for 12 months with nationwide calling and 15Gb.
Hi I have purchased a 25 dollar value public mobile which is the plan I go by , not knowing I already even had sufficient funds but still added that 1 on too and it was confirmed but now all off the sudden it says my service is suspended and require...
My credit card has been charged as new subscriber 7 days ago and I have paid for SIM card which has not arrived. I am Canadian returning back to Canada. I need to activate my phone ASAP. Please refund $5 and switch to esim.I really hope I made the ri...
I want to get the boxing week deal of 34 a month for 40gb 5 g but it isn't being offered on the list when I try to switch.. how do current subscribers get the deal??
Incoming calls are ringing but as soon as I accept it hangs up, and I can't call out. Why?
I’m looking to talk with Mateao please
