Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Today I had problem to login, but finally I was able after 10+ retries.My problem now is when I login , I see attivate your account, but I aleady have a account.Anyways I clicked on activate my account and I am redirect to login, I enter my lo...
Dear support teamI transferred my first line number from Fido to Public Mobile this morning.As I was trying to transfer my second line to the same account at Public Mobile, my first number disappeared and I can no longer use it.Please please help me...
I have a new account, new SIM, new phone and yet can't get logged in to my account to complete the activation or even request a trouble ticket. I am in a perpetual loop of inputting my info, then the code that is sent and then if all just goes around...
How to check if my old number is still in the number pool? How to contact with the CS_agent?
I transferred my number from Fido to Public, I received Fido's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?
Can someone help or confirm if the payment section is giving me an incorrect discount, and if the correct discount should've been multipled by 3? i believe the total discount should be $27 for the 3 months.This is the current plan that i have. $33.90...
I purchased an add on for US roaming for $30 plus tax. When I crossed the border into the US I received a text message from Public Mobile offering the same add on for $10. The one time I tried to use Safari on my phone, it didn’t recognize the add-on...
Hello!the Public Mobile Gods have listened! (read?) A new promo was launched for us loyal customers! I’m sure people have noticed the 20Gig for $34 on a 90 day subscription plan today…but never the less…It’s a great plan…Thank You! {Insert} A Happy D...
HelloMy public mobile Sim card which eyeballs about a year and a half before doesn’t work on TG 100 GSM gatewayCould you please help me to find out how Can i change my Sim card to new one Or help me how could I registered my SIM card on that device
Hello,I don't make calls outside of Canada normally but my brother lives in the US.On a rare occasions I need to call him from my phone. Can someone direct me on what the Long Distance Rate would be if I make a call to the US and I don't have an Add-...
TIA! So I was randomly looking on the app at my subscription and when it renews, and oddly enough it wasn't showing me everything that's included in my plan (which is the $45 4G plan with free canada wide texting and calling with 30 gigs of data). So...
I have a. Phone+ 1Gb plan for 22.00 . Dollars. I got a text offer from public for 5gb 4g for 35.00Is this 35.00 for phone and 5gb or 35.00 plus the 22.00. If it's going to be 57.00 I will get along with what I have plus wifi
I migrated from virgin mobile and am using e-sim. The transfer was successful and I am able to use phone for calls and data, however, I am not able to receive any text messages. Due to this, I am not even able to confirm full access to my public acco...
I wanted to know if i choose the plan, would i still get my Public Rewards discount? I was about to check out but when I went to submit, i noticed there was no public reward discount applied ( i have $7 dollars a month so should be 21 off).
Have not been able to send or receive text messages for 2 days now. Please help.
Hi Moderator,I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,Thanks in advanceRenu(updat...
My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encoun...
Hi All,I've been with public for 5+ years and am still on a grandfathered loyalty rewards system for $5 off each month + freind referal bonuses. I received a text offering 20GB for $35/month. If I reply YES to switch to this, will I lose my rewards o...
Hi, I'm currently using a $39 4G 20GB plan and found a promo for $40 5G 30GB.It says only for a new user... Does anyone know if there's any way to switch my plan at the promo price ?Thank you!
Hello,I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. I...
Hi I paid for my service but it still says that my account is still suspended what do I do?
I would like to cancel my account. I'm having problems cancelling my subsvription. How do i cancel my subsctiption.
I've been using the same plan for a couple of years and I see a promo right now. If someone can confirm that if I switch to this new promo, my new plan will not revert to a higher payment after the promotion ends? Thank you!
I was on US/CANADA $50 plan and expiration date is Aug 31st, early this month after I came back from US, I setup upcoming prescprition to $39 plan and starts on renew date(Aug 31th), but when I login my account today, the overview page shows "Your se...
1. Will the 5G plan work on my S10? I understand I won't get 5G speeds but will it default to 4G?2. Can I port my number a few days after activating? Is there a fee for this?3. Is it true if I use a referral code upon activation I will receive a $10 ...
I have purchased public mobile phone plan for the first time and I faced the issue to receive SMS. I can text other people, but they can't reach me back. What should I do?
I travel out of country for work sometimes so an esim is tempting but I am concerned that if I switch phones that eversafe 2fa (ugh) will not work and will not allow me to switch has anyone had personal experience with switching devices while using ...
Does the cell coverage cover northern alberta?
Hi Is there a way to disable text based 2fa? Was travelling and could not check my account because Public doesn’t have service options in Europe and so I could not get my code. hopefully there is some kind of fix here thanksRodolfo
My SIM card is PUK locked and I can't find the 8 digit code to unlock it. How do I get it?
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