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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't port out

Hello there!Does anyone know how to contact public mobile by phone?I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.Thank you very much!

Roaming

Is Roaming available for South America? If so, how do I ensure that I don't incur Roaming charges?

Resolved! Did anyone receive any bonus data or long-distance calling minutes this year?

I have been with PM for over six years now and they used to give me some bonus data or long-distance calling minutes throughout the year, especially during holidays, but I did not get anything this year, is that the same for everyone else?

Unsubscribe

Just wondering if anyone might know this process.Seems difficult to find this in the System.Any tips please advise,Thanks.

subscription not activated

i was with telus prepaid and transfer to public mobile when finish activation i got this messageSUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem

My subscription fee problem again and wait for 1 month

At the beginning of 2023 December I wrote my request to Public Mobile and they said they will solve my fee problem and I provided my information to them and now I still didn't get solve. Last month when I changed my subscription to a lower price and ...

Incoming call issue new user

"I moved my phone number to Public Mobile, and the transfer was completed successfully. However, I am unable to make calls, although I can receive them on my Public Mobile device and use 5G data without any issues. Even when I switch back to my previ...

Suspended account when there is proper available balance

My account has been suspended. There is enough in my available balance to cover it and there is a credit card pre authorized for payments. Yet I was still suspended. Why? Please help me fix this. I can’t get a hold of anybody to help. I don’t want to...

Resolved! Account number wrong while changing plans

I was told that my Account number is incorrect from Public Mobile when changing to another plan, but it’s the right account number. What do I do?

Resolved! Re: Issue with transferring number

Can you send me the porting team

Resolved! Payment Issues

My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!

boxing week plans

Are the boxing week monthly plans permanent forever? For example 4g speed for 29$ per month with 30 gbs of data will last for how long? is it forever?

Resolved! US roaming not working

Happy new year to all,I had purchased US roaming plan on December 29 before departing from GTA. It has not worked throughout our drive to Orlando (very inconvenient). Support article suggested to DM @CS_Agent and I have been trying to reach @CS_Agen...

refund on US topup

US topup refund

I have a US topup , but I can not find in by account. and can I use it for bill payment , and How it work.

Resolved! Switch plan

if you switch plan , do you lose your free promos such as 2 gb data and 500 min international calls

Resolved! Multiple issues after activiation

I joined PM yesterday morning. After e-sim activation, I started having multiple issues with PM service.1. I couldn't call or text first and then started working late last night. But, I checked with my previous carrier and I found that they continue ...

Referral code

Hey- my sister has been trying to get me to switch for a couple years but when I finally did sign up yesterday she was busy when I needed to add her referral code. Can I add it in retrospect? I just had to get it done when I had time yesterday

travel to mexico

Can I use my Phone xxx xxxx xxxx in mexico ?

Resolved! How to Know Who your Referrals Are?

Hi all,I've referred some people to Public Mobile and has forgotten exactly who I've referred. I generally remember but I don't remember exactly if a particular person was referred by me or not. Is there a way in out accounts or elsewhere to view who...

New Additional line

I am an existing customer, I got one additional phone line added to my account, how do I earn a reward for referring a friend?Thank you.

change my number for code receive

I changed my phone number, from """""""" 211 to """"""""" 898,but the confirmation code is still going to the previous number.This is the second time I am sending you a message, I hope you will take care of it soonplease fix it thanks

Resolved! Port my number

It has almost been 24 hours and my number is still not transferred

Resolved! subscribing

I have spent hours!! trying to set up a subscription. I got as far as setting up my account and bank info. My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ??? I am not com...

Unable to activate eSim

When I scan the eSim QR Code from my email, it says I’m unable to activate. Please advice

not receiving generated voice calls from flight companies

hi again, good people.my mom just switched over to PM from chatr on thursday. she wants to book a flight, but isn't receiving the generated voice calls to confirm her booking. we tried 3 times. nothing.i read that it takes up to 7 days to receive ver...

Correction/Cancellation of New Account Information

I hope this email finds you well. I recently signed up for a new account with your service today. However, I believe there might have been an error during the registration process, specifically in entering my existing Bell phone number.The correct ex...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can't port out

Roaming

Resolved! Did anyone receive any bonus data or long-distance calling minutes this year?

Unsubscribe

subscription not activated

My subscription fee problem again and wait for 1 month

Incoming call issue new user

Suspended account when there is proper available balance

Resolved! Account number wrong while changing plans

Resolved! Re: Issue with transferring number

Resolved! Payment Issues

boxing week plans

Resolved! US roaming not working

refund on US topup

US topup refund

Resolved! Switch plan

Resolved! Multiple issues after activiation

Referral code

travel to mexico

Resolved! How to Know Who your Referrals Are?

New Additional line

change my number for code receive

Resolved! Port my number

Resolved! subscribing

Unable to activate eSim

not receiving generated voice calls from flight companies

Correction/Cancellation of New Account Information

Can't purchase add ons...

Bought wrong add on

subscription not activated

reward notice from TELUS

Hb1

Number transfer unauthorized

Issue Receiving Voice Mail Services

Paid for a monthly subscription, can’t login or ac...