Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My renewal date was today (October 30th) and it was automatically withdrawn from my credit card. I decided to change my plan the same day instead of waiting to the next renewal date in November. I had to pay today (October 30th) in order to change ...
my service was suspended even though im on an outo pay program. How do i reactivate?
Hi, I ordered a sim card online however I went in-store to purchase a sim card so I wouldn't have to wait. How can I cancel the online order? Cheers.
Was able to text as of three, four days ago. Went through all simon troubleshooting. Texts are not sending. I can still call and receive texts.
Trying to put new credit card information on my account for over a month but it says oops looks like there was a problem now my account is suspended,what can I do there is no one to talk too only a robot
I want the $40 for 15G promo plan. My account said too many attempt to login
Hi community. I switched from a 3 month plan to month to month and now my billing is confusing. Debits and credits all over the place. How can I have someone explore with me what’s going on? It’s seems very messy.
A new day, a new question……I upgraded my plan yesterday to the new special, $40 for 4GB and 15GB of data. I turned on my data 45 minutes ago, and have been trying to download a picture for the same length of time. I’ve rebooted my phone twice, and ...
I locked myself out of my Sim card and don't know the puk to unlock it.. I bought a new Sim card but can't seen to change it online on the website... I enter everything correctly but nothing happens when I try to complete it. I need help lol
How do I get the promo as I can't find it in my account
I am on the $15/mo plan and used to have unlimited incoming calls, now I've notice that when I go into my account it's no longer shows that I have unlimited incoming calls!When/why did PM make this change? I swear they are seriously trying to push me...
below is communication with Chat, inquiring on the promotional plan, which does not show up under my account plan options when I log in. Can you tell me how to access this offer? Yes we currently have a promo on the $40+tax plan to get 15GB at a 4G...
I switched my plan from $55-20 gb to $40-15 gb but selected switched now instead of renewal date which is Nov 26.I just paid my bill on Oct 25 could get it switched to the end of my bill cycle.
For PM to remain Viable, Thriving, and innovative, here's what I think PM should do. 1, VoLTE.2, VoIP.3, Data Only Plans.4, 5G Network Access to compliment the 4G LTE Network.5, More Roaming Countries Add-Ons, Even if it's ONLY Data, so that PPL can...
Nether my calling or texting future works since todays morning. I have an active plan and it is paid up to January
i have 2 plans with PM on 2 phones. I’d like to swap plans across these 2 devices as I own both. What is the best way to do this?
Before I have bought US roaming add-ons for 10 day talking. It was $8.00. So all I had to do was add $8.00 + tax to my account. Now there is a minimum purchase of $25.00 for add-ons! Why? Is there a way I can just add what I need? It was working grea...
I have exceeded my login attempts to my self-serve account. how long until I can try again?
Just bought a SIM from the website... in the mailWant to take advantage of the 15gb for $40.Will I miss the window, waiting for the SIM?
I have a grandfathered $40 3g plan with 5gb. I am looking to switch to the new LTE 15 GB plan also at $40. According to plan details, the only difference I see is unlimited talk versus unlimited minutes in the new plan. Are these the same? And are ...
Cannot find promotion for $40 /15 GB
The SIM card on my phone keeps saying it is not available. So at the moment I have no mobile data, can't make phone calls or send and receive text messages. I believe I need a new SIM card but where do I go?
I switched to the 15 gig/40$ plan Friday night. Data was working fine until just now - it's gone. Mind, the data isn't gone - I checked my account and it says I have 15 gigs (that's wrong, because I've used some). Data Witness says I still have over ...
I just checked my account and realize I have data charges on my phone every day that I don’t understand. I have wifi at home so I don’t understand why there is data usage every day often in the hour after midnight when I am usually asleep. Could my p...
To whom it may concern, Hope you are well.Paid bill but have notice "Something went wrong with your Autopay renewal" also need to change owner name.Many thanksBest regards,Michelle
Hi, my account says my data for the current pay cycle is all used up but I still have my 5 gb of promotional data usage which I am unable to use it, does anyone know why. Also my payment was done couple days back and now I can't use my data, I don't...
Please help me sign in and reset password. my daughters phone plan expires tonight
I wish Public Mobile would stop sending me info on 'special deals' to refer a friend, when it is impossible to use the referral code. Has anyone else had this problem?I 'referred a friend' before the October 31st deadline to hopefully take advantage...
My kid got a new phone today and she was playing with settings (iPhone) and she removed the previous phone from the devices list and found that she deactivated the sim-card and it is not working now. How can the sim-card be activated back? Thanks
So I forgot my email password… and my public mobile password ! I tried going to 7/11 and getting minutes put them in threw 611 then it didn’t work.. so now I’m just trying to find someone that’s an actual human being… I need to change the email on my...
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