Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I joined two months ago and this is the second time I went to the US and I did not have phone or data service. I have a plan for Canada, US service and I can not get in touch with technical support. I opened a ticket and am waiting for support. I p...
My current plan renews in 4 days. I would like to switch plans and pay now or on the renewal date, will I only be charged for the new plan then and also for the previous month or just the new plan?Anyone know? ThanksMichelle
Right now I have a minimal phone/data plan which works when I am at home. In fact I have plenty of data available. My plan is 3G. On a recent trip I discovered that I could stream BBC but couldn't get downloads for podcasts or Libby. I believe I h...
Hi just joined and can’t get voice mail to work , I tried to hold the number 1 down and it gives me an error. Is there anyone who could help me with this? Thanks , Andrew
Hello,I recently changed my phone with another provider. But I changed my mind and decided to stick with public mobile. I decided to go with the basic $ 15 plan and keep the same number.I am trying to activate the old SIM card, but it says it is inva...
I gave Public Mobile my credit card information but can't finish activation because my Chinese mobile won't load any Google apps. Will it continue to charge my credit card every month? No one to contact.
Hi there There seems to be various responses, so I'd like to hear from those who have called the US and have roamed in the US in the past few weeks with this plan.I'm contacting you for clarification on the following plan: Canada-US Only Plan for $34...
HelloI would like to select the last four digits of my phone number when activating my new SIM. How can I do this? The only options showing are the randomly generated phone numbers. How can I select the last 4 digits? Thank you
My neighbour ordered a Sim card and plan in March and never recieved the Sim card. he ended up ordering a Sim card from Amazon but he now wants the $29/40GB plan instead of the $34/50GB plan that he ordered. Can he choose it when activating the Sim ...
Hello, I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscr...
Greetings All,I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.Is this common? How often should I need to wait before trying ...
Ai chat is useless. Logins are broken(?). Twitter and Facebook redirect to the same useless ai chat. Messaging the supposed customer service person here didn't work. Where do I speak to a human being who works for Public?
I referred a friend to the $34 Canada/US promotion a couple of weeks ago. He made a call back to Canada from Michigan and received a pop-up message about a $14/day roaming charge. Now he's in a panic about having to pay extra fees because the whole p...
Hi! I scheduled to downgrade my plan on my next renewal ( in 8 days) but I don't want to do that anymore. How do I cancel it so I can keep my current plan? TY
Hello! I was part of the old PM rewards for a long time. But I don’t see the "240gb loyalty bonus data" under “Add-ons usage”. Please help. Thank you in advance.
Hi all, was just wondering if anyone else has noticed that their payment due date has changed? My payment had previously been due on the 19th of the month but now, all of a sudden, it's due on the 18th of the month. Likewise, my son's account had pre...
Could someone message Fransico and ask him to please message me back. has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON
I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.
Hello,I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.Thus, could you please look into this and kindly re-issue the SIM card, if needed?Thanks,...
I switched from the old $25/1Gb plan to the new $19/1Gb plan that is also supposed to include a faster data speed. My plan renewed nearly 2 weeks ago and I’ve only used about 1/4 or my monthly data, but my data is still only 3G speed instead of 4G. W...
Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...
