Transfer Failed

[Ty77]

Trying to setup my wife’s phone from Koodo. The transfer/activation failed (step 6 says subscription not activated). Won’t let me start the process over. Tried going through chat but any time it brings me to submit a ticket I can’t even get the next window to open.  So completely stuck going in circles at the moment.  Can’t restart and can’t contact anyone directly to help. 

[Ty77]

Thanks so much, was able to get through to chat on her phone and getting through to a CA agent got us through it. 

Cheers! 

[hTideGnow]

hi @Ty77 

i don't think you can do much other than ask support agent to help.   Yes, open ticket with Chatbot can be confusing, just use message.  Private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Ty77 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there