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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10016 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20718 Views
  • 181 replies
  • 24 Bravos

login issues

my friend has never logged it at all says to many attempts and says wate 1 hour. after waiting an hour say the same thing e-mail and password is fine why cant i login?

cn123 by Good Citizen / Bon Citoyen
  • 162 Views
  • 9 replies
  • 0 Bravos

Change plan

If I change plan from 15$  3G to 4 G do I loose my bonus points and how do I make the changes. although your prices are great, you make it very difficult for seniors to contact you. Many of us are not tech savvy.

Level-man by Great Neighbour / Super Voisin
  • 160 Views
  • 6 replies
  • 0 Bravos

Resolved! I can't access my account

I do the eversafe login and it keeps asking me to complete my activation.When I click on Resume Activation, it takes me to an error page Help please!!

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Lucas88 by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to login to public mobile account and lost sim card

I have another phone number with public mobile.  I interchange between this sim card and another sim card with another phone number.I recently lost that sim card.  I am unable to login to public mobile since I am unable to receive the one time passco...

happyhappyguy by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! Can we get an update of the eSIM for exsting PM users?

It's been a while for waiting the feature of enabling the current PM user to switch to eSIM. I believe there's a high demand for this especially with the upcoming release of eSIM-only iPhone 15.What's the progress now? Will we get an update when it's...

NZ8 by Great Neighbour / Super Voisin
  • 336 Views
  • 10 replies
  • 1 Bravos

Incorrect ESN/MEID when porting number

When trying to port over a number, I received a text saying "looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly..." I never received a call or text back. What should be done as a next step?

HPRKS by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Resolved! Account Cancellation

Hi, I have a public mobile account and phone number for my mom. She is currently out of the country and I will need to cancel her account. There is no way to send text verification to that number in order to login to my actual account. I was told by ...

sandkae by Great Neighbour / Super Voisin
  • 303 Views
  • 5 replies
  • 0 Bravos

Resolved! Multiple phone numbers

I initially set up my Public Mobile account with a new phone number (area code 867) before I was able to successfully transfer my old number from my previous provider (area code 306).now I am receiving texts and phone calls to the 306 number but when...

Erica22 by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 0 Bravos

Sim card

When I signed up, PM was to send me a SIM card. That was 5 weeks ago. Have not received it yet. Can’t buy a card in my town. Also, one month has gone by and paid for the month.

Peter1969 by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Resolved! My account

Hello. Can someone from customer support contact me? I opened a ticket last Thursday but my issue has not been resolved. Now i can't send a ticket, i can't chat with an agent. Everything is locked. Thank you

Tatiana551 by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos

sim card

i ordered a sim card 8 days ago and its still not arrived

Dagwan1 by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

Locked out of account

My wife is locked out of her account.  She’s tried waiting as is advised, but is still locked out.  Now the account is locked.  To access support or to connect with a CS Agent, Public Mobile requires her to be logged in — which she can’t be because h...

Mike49 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! 5G subscription but getting only LTE

I have a 5G plan but my 5G Pixel 7a phone says the connection is only LTE even when I set the connection preference to 5G. I am smak in the middle of Toronto where one would expect 5G service to be optimum. Is PM 5G really only LTE or is LTE being re...

DMCTWL1 by Great Neighbour / Super Voisin
  • 428 Views
  • 8 replies
  • 1 Bravos

Double charge

Hello I got charged twice this monthhelp pleaseI tried reaching out to customer service but I keep getting a error code when sending a ticket is there a number to speak with a human so frustrating.

Omg by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

Two face id

How do I change it so I no longer need to get a code text to my phone just to log into my account? I keep selecting “trustee device” but it still asks me each time 

AshMc by Good Citizen / Bon Citoyen
  • 222 Views
  • 8 replies
  • 1 Bravos

Resolved! Canada-US package

I signed up for the Canada-US plan, which at the time was 4G. I checked a few times before my renewal date to find it was still in effect for change. I didn't check again until yesterday, the day before I am to go to the US only to find that I did no...

JohnnyRocket by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Points Give Back.

So the Account I am posting about was made on July 19th, it has received it's points back from the original Payment and the 5 Point welcome Present.I am just wondering what the additional Give Back would have been from?

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Priority by Deputy Mayor / Adjoint au Maire
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! 90 Day Subscription

I read that you can get rewards if you switch to a 90 day subscription as opposed to a 30 day subscription? Is this true and if so, how do I switch?

Taliajhp by Great Neighbour / Super Voisin
  • 156 Views
  • 1 replies
  • 0 Bravos

payment management update error

oops. something went wrong, please try again later. is the error when trying to update CC info. 3 different devices 3 different browsers & 2 different internet connections. must be the website 

Xopher by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Service not working.

You guys took money out of my account on the 22nd of July my subscription is paid up till the 21st of August why is my phone saying that I'm not registered on the network?!

Kain by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 1 Bravos

Resolved! Sim

Can I add the cellular function on my iwatch to my existing plan to my phone 

Ocdspinner1 by Good Citizen / Bon Citoyen
  • 271 Views
  • 9 replies
  • 1 Bravos
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