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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim cards

I recently purchased a new android phone but the Public Mobile sim card that currently have doesn't work in my new phone. Do I have to purchase a new SIM card to work in my new phone? I don't want to change my account or make a new account. How can w...

On 5G plan but no 5G service ever

Hi, I have upgraded my plan to 5G a month ago and I have yet to receive any 5G service. My phone is fully compatible with 5G and have been using it with previous telcos previously. My phone settings are all fully enabled for 5G as well. Please kindly...

need to confirm identity by sending a message, but I can't receive messages

I'm stuck in a loop where I need to confirm my identity to activate esim, but I need to activate it to receive messages

Resolved! How to change my current plan

I want to know how to change my current $40 plan to a cheaper one

Resolved! I want to buy a 4G « dumb phone »

Hello, I am very interested in the idea of purchasing what some people call a « dumb phone » - a basic phone with no access to the internet. I used to think that this is not possible to buy in Canada, but I found quite a few options on AliExpress - c...

Sim stopped working out of the blue

I recently switched my phone provider from a different provider with an Account that was owned by my work to a private account on public mobile. I was previously with public before using the company plan.today my SIM card stopped working and I’m not ...

Data usage error

New activation was made on September 3rd for a 1gb data plan and right after, activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up. I shouldn't have any data used, not so much seconds after activation of plan

Reactivate account and get same number

Hello, I recently discovered my phone service was terminated and am desperate to get my number back, any assistance is greatly appreciated!! It is connected to my MFA/2FA for banking and many online accounts, hoping to get in contact with anyone at P...

Code

Hi they always ask me to put a code to my phone number 705-xxx-xxxxthen asking me for a second code but the phone number is my granddaughter number she lives in Labrador city NFbecause it’s her phone number I can’t go into my account please help me ...

RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.MJerryEdit by Dunkman: removed personal information

E-Sim Problem, They Took My Money, but phone doesn't work

I opened another account for my daughter's phone. I selected E-SIM and now the app is stuck in this mode wanting us to use the E-Sim, but it doesn't work. I purchased a physical SIM card and put it in, but now I can't do anything. I can't de-selec...

Reception (bars)

I live in a rural area, I don’t expect service to be great, the best I get at my residence is one bar. Needless to say this is frustrating and somehow affects internet use on my phone. I have an iphone8. People with other providers don’t seem to have...

Resolved! Outgoing Calls

When making an outgoing call the cellphone disconnects too soon. As a result I never reach the voicemail of the number I am trying to reach.

All 1-800, 1-866 ect….

Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!! Any solutions?? edited by computergeek541: changed category labels as discussion is unr...

Incoming calls are not receiving. Outgoing is fine. Porting seems not completed.

Hi, my phone data, text and outgoing calls are working fine. Income call received in Fongo app from where I transferred my phone number. ChatGPT says “This is a classic case of a partially completed port — the voice routing for incoming calls hasn’t ...

Resolved! I want to stop voicemail messages from harassing blocked numbers on a Samsung S24+.

I blocked a person from contacting me on Facebook and on my phone. I don't receive calls or texts, but I still receive harassing voicemail messages. Help me stop this. edited by computergeek541: changed category label as discussion is unrelated to Co...

Resolved! accessing account

My public mobile is connected, cannot receive incoming calls.My husbands phone does not even show the new sim card.please help me

Public Mobil self serve

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature

Subscription expired

Hello,I signed up with public mobile in march 2025, it has automatically taken my payments and renewed monthly until August 30, 2025. It now says my subscription is expired and I must renew it. I have tried everything to renew and it says it is unabl...

Data not working?

I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.Any ideas why this is happening? Thanks!!!

Canceled my subscription on June but I'm still been charged for the plan

Hello I canceled my subscription on June and every month I've been charged wuth the plan, Ihaven;t noticed this until now, so I need a full refund of those 3 months I've been charged and to remove my card fron this profile

Resolved! No mobile data service

I've been receiving these notifications all morning. Is there an outage I should know about?"No mobile data service. Temporarily turned off by your carrier for sim 1 "

Resolved! Hi

Gave SIM card # no service been over a month still. O SIM card yet that I ordered need my phone working

Public’s mobil

Can not get number transferred from tbaytell

Resolved! Fraudulent text coming from my phone

Fraudulent texts coming from what appears to be my Public Mobile phone number are going to my son's mobile phone. The messages say I am in trouble and need his help. My son gets these frequently, his phone is with a different Canadian provider. How c...

US Data

Hi,@membersI have a Canada-US plan and I am going to the U.S this weekend, do I need to buy the US roaming add-ons or I will just switch the data roaming on?

Resolved! Mobile data service outage?

Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Mobile data goes on and off. Is it a known problem?

can't make provincial calls

I tried to call rogers to cancel more of my subscription since switching to mobile and the call won't go through. I tried to call 1-855-775-2265 but receive a message that states call can be completed and to call *611. I have the canadian, mexican,...

Qr code inactive

Hi, My QR code is not active, could you pls support to resend the QR code or instruct me how to activate my esim

Transferring data to a new phone

I require that the Public eSim card be configured to be receptive for data transfer to my new iPhone. The issue is very time sensitive. Please respond quickly with instructions. Thank you.

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