[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Day 4 of trying to get my eSim set up on my phone . of hours and hours waiting for CS_Agent to help
Hi, me again. I keep trying and you only answer occasionally - you are like my exboyfriend lol Anyway - I still need network Here is the photo again As you can see it says to contact support I know you only want to answer once and then be done with ...
Voicemail issues
Can you send me a new password for my voicemail .
Transferring number
Hello, I cannot find my service provider on the list? Coextro
Unable to access iMessage after ios26upgrade
Has anyone else ever had the problem after an iOS 26 upgrade that your phone number now is not recognized by the Apple servers? Does Public Mobile have to resend any data to Apple to make this service available?edited by computergeek5451: changed cat...
Public Mobile Marketing Text - Koodo offer
Hello,Did anyone else receive a message from Public Mobile for a new phone offer with Koodo? I called the number and they know nothing about it and I mentioned that I received a text to call this number and they told me "I did not send you that text ...
No agent responses
Hi everyone, im on day 3 of messaging cs_agent with no response? Is there any issues with agents or has anyone had luck?
making and receiving calls not working
cant make calls or receive calls edited by computergeek541: changed category label as discussion isn't related to Community
payed twice
Hello.I bought add-ons 15GB data today. I tried to buy it just once but it is payed twice and I got 30GB. I don't know why it happened but I assume it is because of the slow wifi. Please cancel 15GB and let me get a refund.Please and Thank you
No data while on voice call
How come I can't use any mobile data while on a voice call ? Is this normal or how can I fix this. I'm in Canada (Vancouver), with 5G service.I've reset the phone, reinstalled the sim, still the same. edited by computergeek541: changed category lab...
Resolved! In boot loop with CS Agent since submitting a ticket on Sunday
I submitted a ticket on Sunday regarding my service not working since last Friday.I received a prompt response from a CS agent id'd as Maria_G.I replied with a thorough and detailed description of the problem.Agent replied again to say it seemed I ha...
Resolved! Logging in to make payment
I’m overseas and trying to login to make a payment so my account is not suspended. I received a message but I’m told that there’s a system upgrade and I cannot do anything until it is complete. Telephone system says the same thing and I don’t know wh...
Trouble with app login.
When I try logging Into the app, the verification screen comes on for 1 second and then immediately goes back to the login screen. A friend was successfully able to login to their account from my device... Does anyone know what the problem might be?
Second line
Hello. I wonder how can I get second line in one account. My daughter use my account and I want to add one more line for me. Should I create new account for me?
problems activating account/phone
I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...
Data usage
I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?
Resolved! I want my old PM number
I tried to transfer my number to an old Telus one without success. After that failed they gave me a new number different than the previous PM. I want to keep the old PM number since I was unsuccessful at the transfer. I am unable to do this through t...
IM UNABLE TO ACCESS MY SERVICE
im unable to access my service it says my account is suspended my bill is paid and i'm sure there is something wrong here
Finding account number
Where can I find my account number
payment not processed
Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.
Phone number transfer issue
hello, I just switched over to public from Vidéotron and my phone number seems to have never been released from Vidéotron because although both carriers said it was completed, my old phone which has my old SIM card and plan that should be deleted is ...
USA minutes
I have unlimited USA minutes plan and when I call I get a notification that all minutes used.
How do I get the email changed on my account
I believe some one recently got possession of my account password through my phone how would I go about changing pass word and any sim card that is currently working on it
Troubles logging in to app
I'm trying to purchase a new e sim for my new phone as my old phone broke 2 months ago. When I go to log in to the app, it switches to the email verification code screen for 1 second and then just goes back to the login screen again and doesn't even ...
Received text from PM stating I used 95% of data plan, but not true, also seem to be missing Add-On
Two problems:1. I received a text from PM (yes, for sure from PM) stating I had used 95% of the data included in my service. I feel confident I did not use nearly that much, and my account history also does not show that I've used anywhere near that...
Number transfer
I missed the confirmation text deadline to transfer my number and I need them to port my phone number again.
I need to set up esim on my new phone
Please help
Data purchase
I need to purchase some data
porting a ph# of a lost phone
Phone is in the ocean.Is the only option to get a new sim then I can port?If there's another option I'd do it.Thanks!
Use of data in Mexico
Hello everyone. I am a fairly new public customer. I have the Canada Us Mexico plan. I want to confirm that my phone will work, along with data usage while I winter in Mexico. Also, does anyone have any experience using public mobile in Mexico. Thank...
Ticket number : ID 373622-917
duplicate thread
