Community

Change Plan

Hi everyone.  I wanted to know if there is a way to change your subscription date to today?I have used up my data and I have the funds in my  public mobile account, but it won't let me change it now, unless I buy a different phone plan. Help 

Unable to receive incoming calls

I recently ported number from pc mobile to public however, unable to receive calls on public using esim. My incoming calls are still going to pc mobile which has a physical sim. I m using iphone 15 with public mobile esim. I can make outgoing calls f...

I need a refund

Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.This charge does not make sense, firstly ...

Accidentally changed subscription

I accidentally changed my subscription and didn't say at next period, as I did not see the option.  Any way to change it now that I got charged, I went from 1 month to 3 month.

Google Pixel server error on phone calls

Hello, I have been unable to use my cellphone today. Every time I've tried, I get an error message: Server error please try later". Then the call drops.  I have tried rebooting,  resetting my network settings, factory resetting, removing and reinsert...

Changing ESIM

How do i change my ESIM?  i have been trying for a week! This company is destroying my buisness due to me not having a working phone. 

Confirmation when we order a SIM card?

Do we get a confirmation or something when we order a SIM card directly with PM?I ordered one with my available funds but I got a error message so I was about do order again and noticed in my transactions that there was already one, but I didn’t get ...

After a week of getting your service my phone number is still not activated,why?

No data access

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.

Wrong cell number

I cannot ask for a new cell number to finish activating my account. The 6 digit security code is sent to a unknown number. Need it sent to my email.

Iphone not in 5G

Hi community, I just swtiched my subcription from a 3G plan to a 5G plan today. However when I check my iphone it still says its on a 3G network. Does anyone know why this is?  Thanks

payment

My old credit card expired so I got a text from public mobile asking me to enter new credit card information when I clicked the link it took me to the sign-in for My Account  where I signed in and brought me to a page that said "Good afternoon (my na...

how do I start the public mobile plan on my phone

I registered for the plan and made the payment of $40 + tax with e-sim.I downloaded the public mobile app, I selected the phone number but it throws an error saying cannot install e-sim.I have tried over 20 times now. Can I get some help !!!A paying ...

I dont use the number ending ....994 and use number ending 837. pl cancel this.....994

Cannot receive calls

I ported over from Freedom Mobile recently for the 60GB over 90 days deal.I can place calls just fine but when my GF calls me it goes straight to voicemail. Very frustrating. How do I fix this? Have reset network and phone already. eSIM shows activat...

US Calls Add-on not working

I need to make a US call. When I try to make the call I get a message saying that I'm out of minutes. I bought 15 days of US talk/text add-on. It's showing up in my account. However, I've restarted my phone and I still get the same error message. How...

change of email address

Where can I get my email address changed?

Us can plans

Is there a plan that covers us and can phone and data that is not an add on?

Do I need to add roaming if I has a Us-Canada plan??

My dad has a us-Canada plan and is planning a trip to the unites states, do I still need to purchase the roaming package??many thanks!

payments

why is my payment date getting early and early. I had a set date; you keep changing it. why?

New Sim card

I just received my SIM card. I need to start using my phone but I need to notify support. How do I do this when I can’t get into my account yet.

Add on trouble

Presently in the US on the 8th day with unlimited talk and 3 g of data. nothing working now