Charged twice

[Chris147]

Hello 

Why did I get charged twice? Can you remove one charge please?

Thanks 

[Chris147]

I tried paying for the bill but it was so darn difficult and wasn't going through and I really needed my phone to work so I had to change the plan. So it just happen that the old plan decided to charge it after I changed the plan

It was a very stressful situation 

[computergeek541]

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@BKNS27 wrote:

Are you reading your bill correctly? One is for the purchase of your monthly plan and the other one is the top-up to pay for your monthly bill…basic accounting terms.

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One can't really fault customers for the confusion about this.  At point, there was a left side and right side and/or a minus sign to denote a payment applied to the plan price, but unknown reasons, the self serve systems aren't programmed properly any more to show those important aspects.

[BKNS27]

@Chris147 

Are you reading your bill correctly? One is for the purchase of your monthly plan and the other one is the top-up to pay for your monthly bill…basic accounting terms.

[Dunkman]

@Chris147 

Are the charges pending ?  Same amount? same day? 

Check your payment history? Do you see extra available funds in your account?