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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

transferring your number - incorrect account number

I’m trying to transfer from lucky to public. I accidentally put the incorrect account number. How do I let public know the correct account number the start the process over again?

Resolved! Adding on a few days to paused subscription?

I'm travelling internationally (Europe) for shorter than 90 days this spring. I understand from other posts here that I can pause autopay for this period so that my plan isn't charging me while I'm not using it. Great! Unfortunately for me, I leave t...

Promo code

My wife and I have 3 phones between us and working on getting them switched over to public, we have a referral code for the first one from a friend but wondering if I can give myself(different email) a referral code for the other 2 phones. If so can ...

Resolved! Switch Plan

Hello,A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?Thank you!

Unable to change payment type, notAbleToProcessRequest-Bank says not them. Tried 2 cards,app,private

I need to change payment type so can turn my phone back on. Been trying for 2 days with no success. Tried a Visa in private window and a Visa Debit Card. Also tried using app on phone. Called bank, they said can see request, they are not denying i...

voicemail is not working properly!

My voicemail seems not pick up my calls that I can't answer. When u call and try to leave me a message it just a beeping sound

Cancel my subscription effective Mar 10 2025

Hi! I ordered a Sim on Mar 9 2025. After speaking more with my current mobility provider, I have decided to remain and no longer wish to switch to Public. I was hoping to halt the order in it's steps since it still says Processing. And also to be...

Resolved! Invalid address

Hi there, I am trying to order a new sim card and it doesn't recognize my address, I tried writing it in different ways and I even tried a friend address and still same message "Invalid address". What would be my next step please?

My Voicemail pin

Hi Public Mobile support,Would you be able to tell me what my voice mail pin is?Name: ***Phone#: ***Email:***Thanks!JX Edited by Moderator ***

Service Towers

I've got some friends that might want to sign up for Public Mobile but they are wondering if they can get any Tower service around the West Hawk Lake by the Manitoba/Ontario border. Has anyone here been in that area and what was your experience.? App...

Resolved! Roaming within Canada

This fall I will be travelling from the west coast across Canada and back. Will I need to pay for roaming when I am outside the immediate area where I live?

Resolved! Code being sent to temporary number

Everytime I try to login to read my messages or find a solution in the community bulletin I always have to get a code sent to me via text,email.Everytime this code gets sent to my temporary phone number that I initially got from PM not my number I sw...

suspended number

How do I use my phone number that was suspended to reactivate my account

Resolved! Changing from an eSIM to a physical SIM

i’m already a Public Mobile subscriber using an eSIM. How do I change to a physical SIM?

Finding an account number

I have recently switched service providers from public to Rogers. My account with public is supposedly closed but the Sim card and old phone number are still working. How can I get my old account number with public to transfer my phone number

Voucher not working / Access to old account

Hello i am messaging because i already have an account and number but don't know the email hooked the account as the ex set this up for me years ago . i have never had this issue happen where i have bought a voucher and it not work. i took it back t...

Reward points

I signed up for an other plan and went to my reward points but there are all gone where are they ? how could I get them back ?

Resolved! Will current SIM card work on my new phone

I currently have a Note 5 Android version 7. I am planning on buying a new phone a Coolpad c203 Android version 11. Will my SIM card work or will I have to get a new one. I am 78 so not very good at this stuff.

Referral not acknowledged/chat

Struggling to get to talk to someone. Keeps asking me to log in which I do then it forwarded me to here. yesterday my wife opened a subscription using my referral code. Neither of us have had any acknowledgment of this. many advice on how to actual...

Can I get my last 2 months (Jan. & Feb. 2025) invoice ?

Hi support,I just switched carrier from public mobile 2 days ago. I found I forget to download last 2 months invoice to present to my employer. I do not have access it any more. So can you please download for me and email to xxxxxxx@gmail.com . my ac...

calls

Hi Community I cannot make calls or send texts. I CAN recieve calls.REcently ported from Bell on eSIM. I have powered off/on...switch airplace mode off/on...checke esim and it matches whats on the phone.Im unsure what else to doCan someone provice ...

Resolved! Why is this so difficult to get up and running?

Completed registration and cannot activate because no SMS received, have been trying for 4 days. Customer service non existent?

Resolved! Porting Issue

I was just a member with Public and switched to Bell because they gave me some “offer”. Well it turns out the offer isn’t available anymore and I want to switch back to Public. But now I am unable to transfer my number over. I’ve tried many times and...

Resolved! Setting up new cell phone

CS_AgentTrying to set up new phone

Resolved! Missing 5% Points

Is it normal to have not yet received my 5% in points accumulation owed for my March 5th renewal? I got my referral points right away, but the 5% points on my spend has not yet been applied. I messaged support and they said it takes 3-5 business days...

Activating eSIM

I am trying to port over my Telus phone number to my new account, but have been unsuccessful since late last week. The Telus number is an eSIM. The Telus account is with my current employer, McElhanney Ltd. Unfortunately, the transfer is not working....

Resolved! Phone shows service bars, no text or call

I have an unlocked Samsung Galaxy s10. I am able to see bars on my phone with public. But I can't call or text or use data. Any solutions? I tried resetting networks, re inserting sim, restarting. Nothing works yet.

Unable to activate eSIM

Hello,I am a new subscriber and unfortunately eSIM activation failed, is there any advise on what to do to have this fixed? It’s been 12 hours now since I made the payment and unfortunately my old provider sim got deactivated so I now don’t have any ...

SIM card

I am thinking of getting another PM plan for my family. What is the difference between a SIM card and E-SIM card? Which is better? Is the process of changing providers from Kudo to PM long? (I want to keep the same number)

Cuba and other countries

Hi, can the PM plan be used if you are in Cuba on vacation or other southern destinations like Dominican Repulic for example? Also in Europe?

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