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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Requesting a call log from more than a year.

I need call logs from my phone from Oct 2024 onwards and am unable to go that far on the public mobile website. How do I go about obtaining this information?

Accepted new plan offer by SMS but new plan was not applied

I am currently on a $27 4G 20GB plan. On November 13, I received a text message offer for a $27 4G 22GB plan. I accepted the offer and I received confirmation it would be applied on my next renewal date. My plan renewed today and I am still on my ori...

Esim not compatible

My Motorola phone is stuck in the authorization step of subscribing, telling me my 'your phone is not esim compatible.'AI support tells me to login on this site and edit my essim card number but when I login there is no option to do that. The site pr...

Automatic Top-Up

I did not request a top-up, yet today I received this message:Your Recieptx1 Automatic Top-Up -$102.00DeductionsFrom Available Funds - $102.00SUBTOTAL $102.00HST (13.00% ON) $13.26Total Amount Paid $115.26 edited by computergeek541: changed category ...

Activation problems

I can’t compete my activation as I haven’t received a SIM card and it’s have been almost 3 weeks.

Can't renew my subscription

Balance Nice subscription got canceled. And I want to change My card payment details. But I cannot Enter information in the field. I'm trying to update my card payment

Re subscription renewal

Merged same topic

Stolen phone. How to install new SIM?

My phone got stolen... I immediately suspended my service, bought a new phone and ordered a SIM Card. I want to install my new ESIM but it asks me to verify my ID by getting a text to my phone.. I CANNOT do that. I do not have that phone with my old...

No service

I have been unable to make or receive calls on my cell the past several days, my bill was paid November 29,2025 in the amount of $21.51 (up several dollars from previous months), can you please advise why I am unable to use my cell phone??

New phone eSIM won’t transfer

I replaced my old iPhone with a new one. I exchanged the old one and don’t have it anymore. I’ve tried to download a new one and the site just won’t give me the option in my account. How do I continue my plan I have and get a new eSIM to use on it?

sim card lost

@CS_Agent I lost my sim card and had updated to stop service using your app.I do need a sim card now (hardware only no e-sim). you can let me know the process.

Resolved! Trouble transferring my Fizz number to PM

Hello, Would you be able to send me the porting support team number? Thanks.

Resolved! Transfer Esim phone and plan to a phyiscal sim

Hi,I currently have a Public plan on an eSIM. I'm looking to go to a physical Public Mobile SIM card to move into a different phone when needed. Is it possible to transfer my current Public number and plan to a physical Public Mobile SIM card? I'd li...

SIM

I haven't received my SIM yet

Resolved! My account

Having g trouble porting my number from rogers

submit ticket

These submit ticket link goes to the chat bot. My partners Sim card should've arrived by now

Resolved! Didn't received my Sim card

Number Porting from Fido

I’m transferring my number from Fido to Public Mobile using an eSIM. I never received the SMS validation request from Fido to reply ‘YES,’ so I’m worried my port might be stuck. On my iPhone, I currently see two signal bars (Fido and Public Mobile), ...

lost phone

My son lost his phone and some found it and activated his plan by charging my account. I want to speak with an agent to block the number or I tried to cancel his plan but I do not know the pin number complete the process, I really need help. what do...

Re: Plan increased from 15 to 18/month without notification or notice or changes in data.

I have the same question. Why were my plans changed without my permission?

Access

Trying to.access father's account but he can't remember his email that he registered with How can I get it

unlock my old phone

Hello,I would like to give my old iphone to my mother, but need to have it unlocked. Is that something Public Mi

Renew my subscription

Using the *611 dial service what do they mean by the 4 digit account pin

wifi calling

Can I do wifi calling on Public Mobile?

Trouble with adding US Roaming.

Trouble with adding US Roaming ... again.Can't get past the "Deduct" option after clicking "pay 1$".

Make a payment

I want to make a payment please for my accout number: 1000000xxxxxxxxxxEdit by Dunkman: removed personal information

Number transfer

Just got a new iPhone and transferred my number from Virgin to Public. Got the Virgin message and replied Yes. Then public mobile sent me a text saying that my number didn’t get transferred. But it’s working fine on my new phone and also on my old on...

Resolved! My account

How do I contact rogers telecom to check why a number transfer request is being held up?

Resolved! Did I complete the port or just lose my number?

I activated a random number with Public Mobile and eSim. I initiated a transfer of my phone number from Koodo Mobile.While Public Mobile app was 'spinning' and in process, I received a text from Koodo, and thought, "I'd better get that." It was aski...

Resolved! Plan increased from 15 to 18/month without notification or notice or changes in data.

For the last month I was charged 18/month, whereas the previous month it was 15/month. On the subscription page, the 18/month plan is 1G data at 4G and I already ran out of data 500mb? Why is that? What's going on? Cheating the customer? Is this bad ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Requesting a call log from more than a year.

Accepted new plan offer by SMS but new plan was not applied

Esim not compatible

Automatic Top-Up

Activation problems

Can't renew my subscription

Re subscription renewal

Stolen phone. How to install new SIM?

No service

New phone eSIM won’t transfer

sim card lost

Resolved! Trouble transferring my Fizz number to PM

Resolved! Transfer Esim phone and plan to a phyiscal sim

SIM

Resolved! My account

submit ticket

Resolved! Didn't received my Sim card

Number Porting from Fido

lost phone

Re: Plan increased from 15 to 18/month without notification or notice or changes in data.

Access

unlock my old phone

Renew my subscription

wifi calling

Trouble with adding US Roaming.

Make a payment

Number transfer

Resolved! My account

Resolved! Did I complete the port or just lose my number?

Resolved! Plan increased from 15 to 18/month without notification or notice or changes in data.

I think I need to erase my phone and set it up aga...

payment missed

sim card

Transfer two numbers to public

SOS - Need PUK Code