[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cell data not working
For the last few days I have not been able to access the internet using the Public Mobile cell network (using iPhone 16e). My account says I still have lots of data available. I spent a half hour with Apple support and they couldnt find anything wr...
How to pay phone
How to I pay my phone on the app it’s not allowing me to pay it ?
I would like to update my payment info but can't find the "payments" tab under my account.
I would like to update my account info but couldn't find "payments " tab under my account
STOP HALT DISCONTINUE SERVICE
Stop service as this public mobile cannot port all numbers
What do people in Mexico dial to call me while I’m in Mexico?
I have the Canada-US-Mexico plan and I know how to dial out to Mexico and Canada and how my family can reach me while I’m in Mexico, but how does Mexico call me? Do they do a 001, +1, or 1 before my number (or nothing)? Sorry if this is obvious and t...
Resolved! Cell service in remote areas?
I’m new to Public Mobile is cell service in remote areas normal? I have a IPhone 11 as soon as I’m out of town I have noticed no cell service, I’m wondering if I have made a mistake signing up with Public Mobile.
Resolved! Make a manual payment / reset pin
I received a text on Dec 1 saying my card expires in 30 days. I updated my credit card details today, but it still suspended my account. I cant find a way to manually make a payment. Calling *611 requires a pin that doesn't exist.Help!
Points back
Reason why not getting all my points back
need help getting sms new number port in
can someone call me ##########
allow access the cheaper plan
Hi Could you please an access to a cheaper plan. I would like to change my plan to 20 dollar per month. but in my subscription change option, 20 plan is not available. Could you please make it available for me? Thanks
No option to Add-on Canada Data?
I need to buy a data add-on for Canada. I only have options for US Roaming or Canada long-distance. I know (because I just did it last week), that the US Roaming will not work here (spent $30 with husband in the hospital for absolutely nothing). I...
Resolved! Call forwarding to U.S. VoIP number
Hi everyone,I’m trying to set up unconditional call forwarding to a U.S. phone number (Google Voice / VoIP). I am currently in Canada, using a Samsung Galaxy S22 Ultra, and have not changed devices or left the country.Is this possible? Because it doe...
lost phone/sim
lost my phone and the simso if i just buy a used unlocked phone thats wiped, can i simply order a new e sim for it and keep that old number along with the rest of it?
Resolved! Pay
Charged twice for payment
No service
Today phone shows no service. Is there an outage?
Resolved! Upgrading iphone
We are upgrading our iPhones. Do we just switch the SIM cards or is there something else we need to do? Thanks
Phone won’t work
I transferred my number from Rogers earlier today at 2:30pm and I still don’t have phone service
New user question
Most of My text didn’t transfer when I signed up with public mobile
Email and password do not match
i've tried resetting my password a couple of times, it still does not work.
Resolved! talk minutes balance?
how do I find my Lala minutes balance
Resolved! Out of data
If I run out of data before the renewal date, will the system automatically renew my plan in advance? Or do I have to wait until the renewal deadline to subscribe to data? Alternatively, can I use rewards to purchase extra data for the current plan p...
Resolved! eSIM upgrade
I just bought a new iPhone but it is eSIM only how can I upgrade my account with an eSIM but keep my phone number and my plan?
Customer Rep Said subscription will be automatically
Will be automatically applied I'm trying to pay for the new subscription plan that I have for the 45-dollar month for the 100 GB data 5G but how do I Ensure that plan is being activated so I could pay directly towards that versus my old plan
My iPhone 15 now says sos and cant send texts its askin for a PUK
In the settings app i dont have a phone number anymore and it says theres a sim code but i cant change it -- asking for a PUK code and i cant recall if its listed in my account anymore? Can you send me a PUK code or something as my SIM is locked i su...
Resolved! List of VoLTE certified cellphones
Would be nice if Public Mobile was to update the list of cellphones that are VoLTE certified for use. There must be a better way to know if it'll work without having to first purchase the cellphone...then check ! For gift giving, it would be nice to ...
Resolved! Question, Is the Moto G86 5G VOLTE ready?
I have just gotten a Moto G86 5G, Is this Phone able for VOLTE?
I have paid for my subscrition but can<t log in to my account...it sends texts to a cancelled phone
I can<t for the life of me understand why you would use my cancelled phone number to try and verify my identity...I have paid, received an email confirming...yet can<t login to finish my subscription and activate may phone
SMS
I am unable to send sms messages but I can receive. I have an iPhone and iMessages are fine.
Resolved! Data plan
When I purchased my plan it was 60 gb for $40 you are now offering 70gb for the same amount.....am I able to upgrade for more data without additional fees? Thank you Dennis
Resolved! No Voice Calls on Nokia 7.2 in Winnipeg - 4G Data Works, 3G Signal Missing
Hi community,I recently switched from Fido to Public Mobile (BYOD). I am using an international version of the Nokia 7.2 and I am located in Winnipeg.I am experiencing a major issue with voice calls:4G/LTE Data works perfectly with great speeds.I can...
