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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription

If I want to cancel my subscription you will give me my money back

Resolved! Sim card

How the postman will know my apartment number to send the sim card? Because while I was paying he asked for just a postal code and I live in a building?

Resolved! About to travel but want to keep my number

I am heading out of the continent for 6 months but would like to keep my number (without roaming) and at least keep receiving text messages since 2-factor authentication is used when logging in everywhere now (I notice that I can still receive text m...

SIM card problem

I have lost my SIM card, but I have already cancelled the automatic subscription renewal months ago, and as I log in the username and phone number looks like has already been deleted. I have two questions: 1) do I still need to mark it was lost? I ca...

Change in plan

Hello, Although I renewed my plan on Jan 5th, before the offer expired on Jan 6th, my card was charged the old amount. How do I get a refund?I would like a private message. Thanks,

My usage report has no data in it

I went to review my last 7 days of phone calls/texts - just look at the reportThey have no data. What do I have to do to get it?

Resolved! Activation, cancelling plan before activation

I just purchased a plan and ordered sim card. My card was charged for a month already. I did not realize PM does not have roaming plans to Europe and Thailand and I am just going there next month. Two questions:1. Can I cancel the purchase ( I ...

Promo codes

Are there referral promo codes for Public Mobile?

Resolved! roam for traveling

Hello, How are you guys?I know we have US-CAN-MEX plan.Anyone knows does Public has any plan for Australia ?Im going to go to AUS. so Im looking for a plan.Thank you.

Getting charged B.C PST (Provincial Sales Tax) from Alberta, where there is no PST.

As the headlines suggests. This has been happening for at least 4 years. I'm not looking to recover my PST, I just want the charges to stop. My number is from BC, where I use to live.Thanks!

Service

My wife and I both signed up for the Cda/US/Mexico plan and the first time in the US can’t get any service. Why do we need addons when we purchased the 3 country plan?

Locked out of account because of email change

Hello! The email that I used to setup my account is no longer active. I now need to update my payment info and it's not letting me into the account as it's trying to send my code/link to activate to the old email. How can I fix this?

My previous subscription

Hi ..my name is xxxxxxxxxxxxxxxxxxxxxxxxxby mistake I have changed my subscription from 11$/month to 30$/month and I want my previous subscription or I will leave public mobile because it’s too much 30$ I found other deals with other companies but I ...

Number transfer issue

I am experiencing an issue with transferring my phone number from Virgin to Public Mobile. Here are the details:• I have confirmed with Virgin that my number has been released successfully.• I can receive calls on my existing number (the one I intend...

New subscriber, how to know if my transfer is complete ?

How to know if my transfer is complete (and that i'm not using the temporary line anymore) ?

Re: Port request

I have the same problem. Rogers bypassed my number and I have 72 hours to port to PM. Can you port me to PM?

Activate new subscription with new SIM without using an app

Hi,I am trying to activate a new subscription with a new SIM but without using an app- I have no access to the internet. How do I do this? Can I use the same phone number as I had with the prior subscription or do I need a new phone number

Re: change subscription

Want to change subscription to my new Master card

Payment

I submitted a payment today for $45.00 through PayPal (Musk bird). Please apply it to my account. Thank you.

Cell # transfer

How to know if # has been successfully transferred?

Discount Removed from Wife's Account after she Referred and I Subscribed

My wife had a public mobile account/subscription for roughly a year and had a discounted monthly payment. At around this time, May of 2024, she referred me and I became a subscriber/had an account with Public Mobile. When I did this, instead of her r...

Calling Canada From Mexico

I am on vacation in Mexico and got the new Can-US-Mex phone plan.Everything worked great, data, messaging, receiving phone calls, but I couldn’t make a call out.I figured it out and thought I would post it here in case someone else needed to know. Yo...

Blocked out of public mobile

Hi,It has been weeks since I was blocked out of public mobile. I tried everything to reset passwords etc. My credit card was changed due to being hacked, I bought a new subscription but made an error - I did not want an e sim card but use my prior on...

Resolved! Can-us-mex plan

Is there any step i need to do on the phone when I arive US?Need to restart the phone?Need to choose local network? Or automatic?Is the plan covers in Key West and Nassau?

Resolved! Can-us-mex plan use on Cruise ship

How does it work?Does it cover in Nassau?Need to change to airplane mode?

Not able to activate SIM

Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM

SMS address

I need the SMS address for Public Mobile so my brokerage firm (interactive brokers) can send alerts to my phone. It should look something like this : #@txt.att.net This would be if I was with AT&T in the US. Hope you can help!

Refund payment

I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the payment(38.08)that public mobile took from my account.

My wife's account is locked out and My Dads account don't remember the email used to setup the accou

Hi, I need to reset my wife's account that has been locked out, i try resetting the password everyday but it won't let me reset it, it keeps going into the same screen. Also, i forgot the email address that was used to open his account, how do i go a...

Refund payment

I cancelled the contract with public mobile before I received my SIM card and now I want you to refund the money($38.08) you took from my account.zarnegar.mitra@yahoo.ca

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Subscription

Resolved! Sim card

Resolved! About to travel but want to keep my number

SIM card problem

Change in plan

My usage report has no data in it

Resolved! Activation, cancelling plan before activation

Promo codes

Resolved! roam for traveling

Getting charged B.C PST (Provincial Sales Tax) from Alberta, where there is no PST.

Service

Locked out of account because of email change

My previous subscription

Number transfer issue

New subscriber, how to know if my transfer is complete ?

Re: Port request

Activate new subscription with new SIM without using an app

Re: change subscription

Payment

Cell # transfer

Discount Removed from Wife's Account after she Referred and I Subscribed

Calling Canada From Mexico

Blocked out of public mobile

Resolved! Can-us-mex plan

Resolved! Can-us-mex plan use on Cruise ship

Not able to activate SIM

SMS address

Refund payment

My wife's account is locked out and My Dads account don't remember the email used to setup the accou

Refund payment

No 1-800 calls possible

Switching from 5G plan to 4G

Question, Is the Moto G86 5G VOLTE ready?

paying more for couple months

Grandma lost everything