Community

Payment issues

Hi I have tried several times to subscribe and each time I’m told that payment processed but there was a problem with my account. I’ve received no emails and no payment has come off of my card. I can’t seem to subscribe 

How do I cancel my subscription and get my $ returned... I cannot activate an account

I just want to cancel and et my $ returned... I cannot activate my account and don't want to anymore 

Port out to new service

I've been trying to port out to a new service.  I dropped my phone that had public mobile services with am ESIM , and the phone can no longer charge or get service. I'm completely locked out of that phone and been completely unable to port that numbe...

Data

If I run out of data, can I still use my internet if I don't have WIFI access? Do I get charged anything extra?

How to cancel my public mobile account? If I want to change different cell phone provider.

Scam?

I just received a call saying my service will be cancelled in 2 hours. I checked my account & I’m paid up.

Am not getting code to my texts.

Hello,I just paid for a subscription and it keeps saying for me to enter a code that has been sent by text. I am not getting that code. 

5G PLAN ISSUE

I HAVE 5G PLANS ON MINE AND MY WIFES PHONES, WE BOTH HAVE IPHONE 13'S. SHE HAS 5G SERVICE ON HER PHONE 90% OF THE TIME BUT I HAVE NEVER SEEN 5G SERVICE ON MINE. ANY THOUGHTS?

Service

New customer and data is on and APN settings verified but can't receive photos or group chats in messages from Apple users to my Android phone

Change IMEI number

Hello,When I activated my eSIM with Public Mobile, I may have submitted the IMEI1 (for my physical SIM slot) instead of IMEI2 (for eSIM). I believe this may have caused a conflict with my other SIM card (SK Mobile from Korea), which is now showing “N...

Transfer number

Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

Re: Moving to a different service provider

I don't konw why since July 18, 2025 still now they don't release my account

ZTE WF723 & VoLTE

Has anyone else with a ZTE WF723 been able to access VoLTE? I know someone asked the question from last year but I wanted to see if there are any updates. For reference, this is a Wireless Home phone device; I had been using the WF721 without issue b...

Porting Land Line number to PM (or any other mobile provider)

I might sound like a broken record as I asked this question few times but I still did NOT receive definitive answer.If I port REAL Land Line number (Bell, etc. - copper line) to PM or any other mobile service provider will THAT number be able to rece...

Lost my phone and trying to switch to new phone

I try to log into my account it keeps saying email and password don't match.I even changed my password and it still says they don't match.  So I am doing this from my wife's phone 

ERROR: "SUBSCRIPTION NOT ACTIVATED"

In step 6 of 6 of the mobile app to activate, i get this error:"SUBSCRIPTION NOT ACTIVATED"What do I do?

Google maps won't work. Signal lost.

I can't use Google Maps  while driving.  a block from my house,  I just get signal lost. edited by computergeek541: changed category label (unrelated to discussion about Community website)

Support urgent

I recently subscribed to the services. There was an error activating the esim phone number. Since there is no actual customer support, I need help. I’d like to get a refund on this account and prefer not to activate number due to lack of available cu...

how do i speak to a real person?

I purchased the wrong data pkg and want to be refunded, how do I go about doing that 

Calls don’t complete

my CC was expired so I updated it any idea how long it takes to come into effect 

Request to Change Phone Number to Preferred Number

Hello Public Mobile Support,I recently returned to Canada after a few months abroad and re-subscribed to Public Mobile with a new number: ********.However, I would like to request a number change to my previous number: *******, which I had before I l...

New subscription- esim wont active

Just signed up and opted for esim. esim was not sent to me but prompted to download the app and complete there. Doing the activation process on the app.Tried telus account number and telus imei number - neither will work to activateTried resetting ne...

Richmond BC - No Internet All of a Sudden?

Hello, I live in Richmond, BC. Three hours ago internet stopped working on my phone all of a sudden. I reset network settings, restarted the device… Nothing helps. I assume it’s just outages at Telus in the region, but couldn’t find confirmation on t...