Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since switching to public mobile my one plus phone is not able to send or receive picture texts.
Hi there! I can not activate my account! Can someone help me please?
My phone bill is due today but it shouldn’t be because when my SIM card got stolen i paused my services should that not make my pay period longer
It's been 17 hours since changing to public mobile from rogers and i still have no service. I can't make calls or texts or use data. However I can receive them. My profile online shows my new sim number and my iPhone shows public mobile under eSIM bu...
Currently I pay $34 monthly but after discounts $28. So I was browsing around to see if worth switching to the $29 plan for 4G. That could bring me down to $23 (although rewards are changing?$. Thoughts? It renews April 1. I’ve only just noticed the ...
I had set a subscription change on my renewal on March 21st, but I was charged on March 19th for my current subscription then. On March 21st, the new subscription was activated and I was charged for it again. Does anyone know how I can get a refund?
My partner and I are down in SF for a few months and are having intermittent but recurring and serious difficulties connecting. We'll be connected, and then the phone will show the band flipping between 5G and LTE and the apps will detect that the ph...
I added another subscription and esim card to my account and now I'm locked out of my account
Ordered a free SIM to go with activation but it's too big for the iPhoneCan't seem to do anything because phone isn't activated
How to change credit card information
I am traveling abroad. I took a public mobile package without noticing that it does,t cover outside Canada and America I have got a new package on freedom mobile and I want to transfer public mobile number to freedom mobile who has sent the request t...
Hello, I created an account for public mobile but I never received a QR code to activate my eSIM. Can anyone help with this? My credit card was charged but it’s still not working.
lol: Headline is 'Last Susbscription' on https://myaccount.publicmobile.ca/en/account/plan/change-plan And joining this forum it's got this: You can edit your nickname later in 'Addtional personal information' tab' https://myaccount.publicmobile.ca/e...
Wondering if public mobile supports watch LTE? Looking into purchasing a smartwatch
I cant transfer my phone number from Koodoo to Public mobile. Ive been trying for days. I finally got the text message to say "Yes" from koodoo to initiate the transfer. Then I put in my public SIM. Then I had no service for 24+ hours. Now I finally ...
I will be visiting the United States for a few months later this year & was planning to change my subscription to the Canada US plan. If I do take this plan, will roaming charges be added while I am down there or does this plan cover me??
I am driving to USA, how to use data in USA?do i need to change any settings for making calls in Canada from USA?I am currently using Canada USA plan.
I'm facing an issue with accessing my Public Mobile account. When I attempt to log in, it prompts me to confirm my identity with a 6-digit code sent to a phone number that I no longer have access to. Unfortunately, I don't know what number this is, a...
Hi everybody,One of my friends is considering to suscribe to PM.His phone is a Google Pixel 3 XL ( SP1A.210812.016.C2 )What will be the limitations with that phone with PM (of course 5G is one of them).I dont see this phone on the list in this arti...
I'm facing an issue with accessing my Public Mobile account. When I attempt to log in, it prompts me to confirm my identity with a 6-digit code sent to a phone number that I don't have access to. Unfortunately, I don't know what number this is, and I...
My username still exists but was unable to sign in. Just kept asking me to create a new account. Are other people experiencing this issue?
I'm trying to activate my account, but it says I need to download the app to verify my account. My phone is an old flip phone I'm using for emergency purposes for my mother, so I can't get apps on it. How do I continue the account setup process?
Hello,I am thinking of changing subscription to a better deal.I have some bonus datas and 2 of 500 minutes international calls.I don't really need the bonus data when I switch but International calls min.I also like to know if I keep Rewards I curre...
When in voicemail the app does not respond to keyboard entries
I created an account and am unable to complete it as I never got the email for the ESIM.
HiI am an existing customer with existing public mobile number. I left Canada for a year while putting my number on minimal subscription but when I come back, I found that my number is not working.I then try to buy a new number, the purchase is succe...
I cannot access my account page to make changes such as Cancel Auto Pay, or just cancel in General.When I log in it says Good Afternoon Followed by Let's Complete your activation. I click Resume Activationhttps://myaccount.publicmobile.ca/en/account/...
Recently changed subscription today. Credit card was charged. Called the credit card company and they indicated the charge was authorized successfully. It shows as active subscription on the app. However I have no data despite having issues yesterday...
Hi there. Does anyone have any advice on how to get refunded for a double charge?
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