Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.Thus, could you please look into this and kindly re-issue the SIM card, if needed?Thanks,...
I want to cancel my voice mail
I switched from the old $25/1Gb plan to the new $19/1Gb plan that is also supposed to include a faster data speed. My plan renewed nearly 2 weeks ago and I’ve only used about 1/4 or my monthly data, but my data is still only 3G speed instead of 4G. W...
I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account
Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...
I am considering get a dumb phone and have been looking at Punkt. Does anyone know if it works well in Ontario?I did read something about carriers dropping 3G and therefore it will not work in the near future. I haven’t found any further information ...
I’ve done a speed test and only get under 5 mbps download speed do you think this is right?
Hi, I currently have a 30 GB loyalty bonus add-on that is good for another 100 days. I was looking at the plans and there is one better suited for me. If I change my plan will I lose my loyalty bonus add-on? Thankyou.
why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize
Hi,I bought a plan, but I cant use it. I have yet received the Sim card. Can I get a refund? Thank you.
I never did get service and had no cell service at all for over 2 weeks. I was told it was a busy time. Ha. Apparently my # never ported but that was three months ago, Public is still debiting my credit card. This is the most ludicrous thing I’ve eve...
Anybody know why this is ? Funny thing is I switched to the same plan on my wife’s phone and hers work just fine Also I don’t think it’s anything to do with my iPhone setting since I had the $39 can/us plan before and it worked just fine in the US An...
Hi,I requested a refund 2 days ago, which was confirmed by an agent, but it still does not appear on my credit card.How long does it take?Thanks!
Why can’t we login? There are only 404 Errors and nothing is working.
Hello,The last few times I have tried to log into my new account I have gotten a error message saying Forbidden A1 and nothing else on the screen. i have tried different browsers and nothing works. I was just about to port another number from my ol...
I am unable to access my account.It looks like I'm able to authenticate correctly with the EverSafe identity provider and get redirected to myaccount.publicmobile.ca, but there the screen just says "Forbidden A1" in plain text with a 403 Forbidden HT...
Hi Y’allI've been with public mobile for YEARS. I was racking up reward points with my loyalty. Now the points system has been upgraded and I lost all my points with this account. How can this be rectified? My account says I’m a new member as of this...
Hi y'all I purchased an add on by mistake. I purchased international min when I needed Canada wide min. Now I have no use for it. Is there any way I can return it for cash back or points?
I signed up yesterday, answered the sms to port my number. I have an active line and can make outgoing calls with my ported number. However, incoming calls hit my old voicemail box at virgin. Please fix, can’t receive sms codes either.
I was trying to look at my invoice. Is it just me that is unable to view their payment history in the app?
The canada/usa plan for 34$ will there be any extra charges for using my phone in the us.
Why did my charges went up from 23$ to 28$ wihtout changing anything and without notice???
Hi, I created an prepaid account and paid for a subscription package but I lost my sim & I’m unable to enter my account using my eversafe ID because it’s sending a verification code to a number that I lost the sim for. How can I cancel this sim & ad...
For the last couple of weeks (off and on) people have been receiving my text messages 1-2 days later. This happens mainly with MMS and is a mixture of android and iPhone Anyone else experiencing this?
NOTE: The plan is only within Quebec, not any other part of Canada, but plz make it national.NOTE: It is New Activations Only in Quebec at the moment.SO competitive, SO COMPETITIVE: 20GB Canada-US for $29/30days! At 4G speeds btw with all of the good...
My credit card was charge much more this month than usual. I have no changes in usage or add ons. Usually the bill is $21.47 and this month it was $49.72. This seems like an error. Could you please look into that for me.with thanks,Marilyn
I have been trying to call some numbers in Germany (from Canada) but I keep getting a 1B1 error, even though my forwarding settings are turned off. I tried calling these numbers on a landline (via the operator), and it worked, so it seems the issue i...
Someone sent me a text message a couple of days ago, and it took me over 12 hours to receive it. The timestamp on the text said 8:44 pm, but I didn't receive it until sometime the next morning, over 12 hours later. Why is there such a long delay?
Normally my bill is 22.05 per month. However now this month I was charged $26.25. I have not changed my plan. I have unliimted calling with 1GB data. Can anyone please refund the 4.20, and fix it so this doesn't happen in future months? Not sure...
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