06-20-2024 11:22 AM
I’ve done a speed test and only get under 5 mbps download speed do you think this is right?
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06-20-2024 12:48 PM
Do you have a VPN on? That can kill speed.
06-20-2024 11:27 AM
HI @Rollyj
what phone do you have? Try Reset All networks and test again
if still slow, check your network mode. It is usually set as Automatic. Try to manually change to 5G and 4G or LTE, try the different mode (just not the 3G) and test the speed again
06-20-2024 11:27 AM
Nope. If you're in the US now, we rarely get 5G speeds out there. If you're in Canada, it should be MUCH higher. I'd suggest going into your network settings, turn off automatic and pick Public Mobile. Then reboot. Then try another test. If it's still slow, I'd click on the bubble in the bottom right corner and create a help ticket to figure out why it's so slow.