Can I get Refunded if I changed my mind?

[Webber2k14]

Hi,

I bought a plan, but I cant use it.  I have yet received the Sim card.  Can I get a refund?  Thank you.

[BKNS27]

@Webber2k14 

SIMs are currently free for all new activations and you will only be charged once the SIM is activated.

[Christoteles]

They do provide refund if you haven’t received the parcel and activated the service, but it takes some effort.

[Sansan]

@Webber2k14  no, no refunds here!! Do not change your mind. If you do, you will lose the difference. 

Or stick the 30 days and port back out on day 27-29.

Don't wait  last minute. 

When did you purchase the sim card? Takes about 10 business days to arrive. 

[Dunkman]

@Webber2k14 

In general, there are no refunds with Public mobile.  However, you can try to contact customer service agent to see what they can offer.

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437