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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! E-Sim Activation

Having recently switched to public mobile, I figured that the e-Sim they offered would be a faster and less painful option. As it turns out I was sorely mistaken. After 4 unsuccessful attempts and MANY chats with public’s less than useless chatbot, I...

Javinkuepfer by Good Citizen / Bon Citoyen
  • 494 Views
  • 11 replies
  • 1 Bravos

Public Mobile eSIM

I bought a PUBLIC MOBILE ESIM for $45 per month, and I put it in my S22 Ultra cell phone, but it does not work because the IMEI is blocked. therefore, I want to pass it to my S23 Ultra (dual SIM and factory free), but I don't know how to do this. I n...

Outsider by Good Citizen / Bon Citoyen
  • 625 Views
  • 18 replies
  • 1 Bravos

Missed authoirization 90 minutes

I missed the auth windows of 90 minutes and now it says I need an Agent to complete my number port.Tried the the link to create a ticket and it fails.Where to next?

RozN by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Resolved! Purchasing add-ons instead of new account plan, refund

I purchased a new account plan for 30GB in september and it did not take effect, I was notified repeatedly that I was running out of data and so I purchased multiple add-ons. I see that my new account purchase did not take place in September and was ...

jenrobbins22 by Good Citizen / Bon Citoyen
  • 166 Views
  • 2 replies
  • 0 Bravos

US Roaming

I have paid 3 different times for US roaming and each time I've been in the U.S., my phone won't work.  Any suggestions as to why?

Linda52 by Great Neighbour / Super Voisin
  • 189 Views
  • 5 replies
  • 1 Bravos

Update my email.

Why can't Customer service update my email?I've been left without access to my account for months because the email on it I no longer have access to. I've talked to agent and verified everything two weeks ago they said it's updated to my new email bu...

Brian73 by Good Citizen / Bon Citoyen
  • 370 Views
  • 11 replies
  • 0 Bravos

Have still not received my SIM card

Good afternoon,When I purchased a SIM card from Public Mobile on October 8th, your website said it would take 2-3 business days to receive it. Now, I tracked the system, it says Public Mobile is STILL PROCESSING my request, and I will not receive it ...

Jaime23456 by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! billing

I need a history of my billing and payments for 2023

NT31 by Good Citizen / Bon Citoyen
  • 303 Views
  • 8 replies
  • 0 Bravos

Calls in US

I have bought US add-on for unlimited text and calling with 40GB of data and I cannot make any calls or nobody can call me. 

Jarek2 by Great Neighbour / Super Voisin
  • 297 Views
  • 11 replies
  • 0 Bravos

Do you sent the sim card to me yet?

Hello,My account is xxxxxxxxxxxxxxx@xxxxxxxxxDo you sent the Sim Card to me yet?also, i can not login right now - xxxxxxxxxxxxxx@xxxxxxxxxxxxxx  Thank you,

SeasonTam by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 1 Bravos

Problem with transferring my Number from old carrier

HiI subscribed yesterday, installed Esim, about the transfer my number. I dont know what step i missed by basically1) I haven't gotten any authentication text from my old carrierthus2) i dont know if my number is transferred to public mobile or not**...

Deschan by Great Neighbour / Super Voisin
  • 313 Views
  • 9 replies
  • 0 Bravos

Esims don’t work / customer service is non existent

How come I can’t even send customer service a message without getting a 404 not found everytime/ the chat bot can’t do anything about esims not working or SIM card invalid , can’t submit tickets or message anyone. What the point of even having a cust...

Smokey710 by Great Neighbour / Super Voisin
  • 281 Views
  • 9 replies
  • 1 Bravos

Resolved! Can't resume activation

Received my sim card after 10 days. I've been trying to activate it and instead I'm being kicked out of my account everytime I'm trying to proceed making me unable to proceed. Can't contact support since it does the exact same thing, can't call 611 s...

Helpmepleas by Great Neighbour / Super Voisin
  • 309 Views
  • 7 replies
  • 0 Bravos

U.S. Roaming

I have tried all suggestions to text with my US roaming add on but to no avail. I can talk but I don’t have internet or text. Can someone help. Thanks

Kdhd by Good Citizen / Bon Citoyen
  • 152 Views
  • 3 replies
  • 0 Bravos

Messaging. New Public account and new iphone

New Public account subscription and new iPhone. Not receiving all texts, only some. Have tried turning off iMessage. Can’t even  confirm identity as requested by Public because not re diving text containing verification code. 

Tjsg by Great Neighbour / Super Voisin
  • 223 Views
  • 3 replies
  • 0 Bravos

iPhone

I'm trying to activate a second phone. I recently purchased aniPhone 2020SE but have been having trouble with transmission.I can hear my caller but my transmission breaks up. It seems that WI-Fi is is interfering with the cellular signal , which I am...

GordonMount by Great Neighbour / Super Voisin
  • 175 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage being used while not using phone

Hello, so my cellular data and roaming data are both turned off, yet my account shows that data is being used at night while I’m sleeping…why is this happening?

Isabelle777 by Great Neighbour / Super Voisin
  • 231 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: payment

I have done what was asked but it said that the card could not be activated at this time and try again. I tried 4more times with the same result.

JoJo16 by Great Neighbour / Super Voisin
  • 70 Views
  • 1 replies
  • 0 Bravos

Resolved! New credit card information

How do I give a new credit card number so that I can continue to make my monthly payments?@

JoJo16 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Phone keeps hanging up

Lately, when I would call someone it would always hang up when I never hung up the call. This has never happened before so I don’t understand why it’s happening a lot of sudden. My phone isn’t on Do Not Disturb. 

rutthie_1 by Good Citizen / Bon Citoyen
  • 135 Views
  • 3 replies
  • 1 Bravos

Resolved! My Account, Payment

How are you supposed to change credit cards for payment if the auto fill form keeps reversing and jumbling up the numbers??? What a ridiculous situation.  Wasted 45 minutes trying every which way.  Makes it seem smarter to buy from a more competent c...

Resolved! Caught up in Activation

After a long 5 days I finally received my SIM card.   Went ahead with the activation and ported my number from Freedom.   ANswered all the prompts and deleted my freedom esim.   I have service (ish).   I can make a phone call, can not receive a phone...

BoatGuy69 by Good Citizen / Bon Citoyen
  • 132 Views
  • 1 replies
  • 0 Bravos

Number transfer

I need a number transfer sent to my old cellular provider. 

Sabreshark1 by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to submit a ticket

I have been trying for a few hours and I'm unable to submit a support ticket.  It seems that there is a weird porting issue for my phone number.   Any MFA app I have that tries to text or call me doesn't get thru.  Odd thing is any existing person I ...

SteveW by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Number transfer

I need to transfer my number to Public mobile from Lucky mobile and I don't have my old Sim card 

BrycenEnns by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos
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