Community

why is my data cut off?

I have a 1Gb plan.My phone says I have used 133 MB of data since 1 December 2025.Why has my data been cut off?Do public mobile normally make their customers angry?

Can-us-mex plan not working in Mexico

My Can-US-Mex plan is not working in Mexico. I have followed the instructions, I'm pretty sure, selecting AT&T. It looks like I have a connection but it shows an R above the connection strength lines and I don't seem to have service after restarting ...

Transfer number to you

I want to transfer number +1343xxxxxxx to you. I have already your sim inside

Still waiting for a refund on a double charge

Hi i have not received my refund for a double charge on my monthly fee of $22.60.It was charged after inactivated my sim online.I believe i used a diferrent email compard to when i iniyially registered with 

Why are there two $18/m subscriptions

My current subscription is one of those $15/month plans that was never client-changed. So now it’s $18/m (100 CW Talk; 30-day). Autopay gives me 250 mb data per month.I have the option of upgrading to another $18/m plan that offers:Unlimited talk & t...

Past Bill

Hi,I have already transferred out but how do I get a copy of my last 3 bills?  After logging into my account this doesn't seem like it's possible anymore.Thanks!

refund

Good afternoon. I have had Public Mobile for a couple months, and it never worked great. On Dec. 6 I moved to a new location, and then it only worked if I was standing outside. So I changed to a new provider on Dec. 12. Payment was taken from my acco...

No Calls

Not receiving phone calls ? Can call out , text but when someone calls in they say it goes to answer service.  Whats wrong ???

Cs_agent

When attempting to dial i get a failure notification.  This has just started to happen as well a friend of mine that I recommended was has similar issues with toll free numbers.  The number does work as I tried with another phone.  It is (800) 601-80...

sim card

subscription on Dec 2-2025. have not received my sim card to activate yet ***@** please advise asap

Extra sim card

Hello, during my travel I thought tthat I lost my Public Mobile sim card when replacing it with a local one.  When I got home I ordered and received a new one from Amazon, and then I found the old sim-card and I am using it right now. Is there any wa...

i need the PUK code of my Esim urgently

please email the PUK code of my esim to my registered email addressthank you

Error message in chat

Why do I get this message? 

Missing money

I went to the app and turned it opened.It up and there was a screen with a bill on it saying fifty dollars.And forty eight cents and my plan is $50 each month. So I didn't think much of it because I ran out of data and can't use my phone or go online...

Non-Member Exclusive Plans?

Hello!I came across Public Mobile’s $30 subscription plan and hoped to switch to it. Apparently, since I’ve been a member for a few years, I can’t access this plan. Is there any way for existing members to switch to more affordable plans without dele...

Porting two numbers issue

I have inadvertently ported my wife’s number to my phone and probably deleted my own previous number

Referral promo not applied

Hi,I gave referral codes to two people to sign up. They received the referral promo ($10 each), but I did not get it. The website indicated that each of us can get $10 per referral, so I was expecting $20.I would greatly appreciate if you could help ...

3G network

My SIM card is new on my Samsung S10E Canadian Variant. VoLTE does not appear. Can you enable VoLTE provision on my line?

Cannot acces network

I purchased a new iphone and cannot access the Public Mobile Network.  I was previously with koodoo.  The sim that is in my phone shows Koodoo.  When I swtiched over i did not switch the sim.  I think i need a new esim. Help thanks  Steve

USA style postal code when updating card information

Android App - updating credit card information requires Canadian style postal code. UI states that Canadian and USA visa financial institutions are supported. But, "Credit card validation failed" is caused because I can't input the USA style postal c...

I am getting emails that this account will be desactivated. I am not able to see the

I am getting emails that this account will be desactivated. I am not able to see the number attached to this account. Is there any payment due? where do i update my credit card. Nothing is showing on this account. I log in multiple times and i don t ...

SMS message saying that my data allowance is used up.

How do I stop these false SMS messages about my data being used up? My phone does a better job of tracking my data usage and these messages are just an irritating distraction because they are completely false.

Locked out of account associated with old email

Hi thereI switched email providers, and my old email account is still associated with my Public Mobile account. To further complicate things, I don’t remember my PM password and the reset password link  gets sent to my old Shaw email address which is...

3g shut down

Can I keep my current plan. Do I just need a new phone 

New iPhone 17 saying it’s locked

I cannot change my number to my previous npt working

Please help 

Refund

I thought i had cancelled my plan but i didnt, i was wondering if there was any way i could be refunded the 67.80 for the month as i have just paid. Please let me know.

Switch Plans

Currently I am with $35/month plan , however I saw a better promotion deal $29/month Canada US Mexico with data 20g. can I switch to this better promotion, thanks!