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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14116 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25266 Views
  • 183 replies
  • 26 Bravos

LET’S COMPLETE YOUR ACTIVATION

I went on to change my payment info and now I'm stuck with this, I either go to resume activation which I don't want to do because I already have a plan with Public Mobile or go back to login screen

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L0rd0fLight by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

How to reactivate my son't PM phone service.

Hi there.  My son's Public Mobile service died yesterday.  I would like to top up his account.  I have purchased a $21 voucher.  What do I do now?

JFS by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Refund

Hello,I made two payments in error today, Dec. 2nd, 2023 in the amount of $45.20. Can I please have one of those payments refunded to my credit card?Kind Regards,Darlene Gamache

DG64 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 2 Bravos

Physical SIM Card Activation and Transfer my Phone Number

I just received my physical SIM card.Suppose I will activate it tomorrow (3 Dec 2023), will the first month for the monthly plan be started from 3 Dec 2023 to 2 Jan 2024?How can I transfer my phone number from other service provider to public mobile?...

Chris_Yuen by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Physical Sim

 I’ve been having issues connecting to the network I bought 3 different esims tried factory resetting my phone and all trouble shooting steps. I just purchased a physical sim after chatting with support, I paid my subscription fees and everything sho...

Thedvrk by Good Citizen / Bon Citoyen
  • 233 Views
  • 5 replies
  • 1 Bravos

PUK code

My phone stopped working, may be got locked, its asking for the PUK code and to contact the provider.I have been trying hours and hours to get an answer from public mobile but no luck. How do I amy PUK code to make my phone. I am so frustrated. I hav...

Aruna by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos

Good isn't Cheap and Cheap isn't Good!!!

This cellular service is cheap - and cheap isn't good! I have tried over 20 times to submit a ticket without success, it appears they just don't want you to ask for help. Can Someone from this company P.M. me??? This submitting a Ticket is so frustra...

Yayster by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 1 Bravos

Reuse PM SIM and Number if cancel service

Can I cancel my service for 5 or 6 months (snowbird) and keep the PM SIM and number to use again in the spring when I return to Canada or do I need to order a new SIM and number then?

JScotty by Great Neighbour / Super Voisin
  • 250 Views
  • 5 replies
  • 0 Bravos

Mobile Hotspot not working

Since I purchased the new black Friday deal from PM for data my mobile hotspot has stopped working. I can still connect to it but my other device says there is no internet. My husband, who bought the same deal has the same problem. I looked at the fo...

ace_phone24 by Great Neighbour / Super Voisin
  • 367 Views
  • 3 replies
  • 0 Bravos

9 days and counting...No Activation. No Support.

Is this a scam by Telus?I made the jump to PM on November 24 for the black Friday deal. I managed to create an account and paid $35 which was taken instantly from my account.I have tried to login to the app and activate my esim and subscription. Ever...

iceman44 by Great Neighbour / Super Voisin
  • 589 Views
  • 12 replies
  • 0 Bravos

Resolved! Cannot access email to sync eversafe to my account. Please help.

Hello. I have been a public mobile customer for years and have not really had any real problems prior to eversafe id becoming necessary. When the account was made for me, i was still young and thus my email was not used. I have been trying to make an...

L0Ltr0n999 by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Not receiving incoming calls from Fido phone numbers

Hello All, I have run into an odd issue after porting out from Fido to PM last week Thursday. I noticed that I am not able to receive calls from Fido phone numbers. When they attempt to call me, it goes to this generic Fido voice messaging center mes...

masterofnone by Good Citizen / Bon Citoyen
  • 384 Views
  • 8 replies
  • 0 Bravos

Resolved! Friend lost their service and can't login to fix

A friend who's also using public mobile just lost their service, they can't make or receive calls, and we suspect it's because their credit card expired so payment stopped working.They can't login to their account to verify if payment is indeed the i...

Lily12 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Service on hold

When I logged in my account, why I got a warning message " your services are on hold subscription expiration date : Dec 02, 2023. " My last billing cycle is Nov 02 to Dec 02. I did not owe any money.

Gracelau by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

No service after payment

My payment cycle was due today.  I tried paying yesterday but couldn’t log in due to maintenance.  I was able to log in today and was treated with the suspended account cluck here to pay which I did.   Have a receipt for payment yet the account is st...

Mikes911 by Good Citizen / Bon Citoyen
  • 239 Views
  • 6 replies
  • 0 Bravos

Voicemail

I have a Google Pixel 7Just joined PM phone rings so long before voicemail kicks inHow can I get voicemail to kick in after 5 to 6 ringsLooked on internet/you tube no suggestions workedThanking all in advance, be well.Brian.

CelticBoy by Good Citizen / Bon Citoyen
  • 218 Views
  • 3 replies
  • 0 Bravos

Port Number

Hello,Yesterday I got my new sim and tried to port my number to Public. The sim seems to be active but I never got a text from my old provider.Instead I got a text from Public saying they have trouble transferring my number. Someone was supposed to c...

sirich by Great Neighbour / Super Voisin
  • 362 Views
  • 10 replies
  • 0 Bravos

Activation and transfer of phone number

I've been trying for two days to activate my account. Every time I enter my phone number I get an "invalid number" reply. It tells me to enter a valid Canadian phone number. It's the same number I've had for over 10 years and I've always lived in Can...

Igiveup by Good Citizen / Bon Citoyen
  • 181 Views
  • 4 replies
  • 0 Bravos

Hotspot trouble

Hi there. Since I started the new subscription I've been having issues with the hotspot going to my laptop. The devices connect but the laptop can not connect thru the phone to the internet. I ping the routers (phone) IP and they talk fine but for so...

Kike by Good Citizen / Bon Citoyen
  • 431 Views
  • 7 replies
  • 0 Bravos

Resolved! Roaming in California. Data and text work, but no voice

I'm on vacation in California and purchased the talk + text + data roaming package.  Texting and data work, but no voice service.  I get a "couldn't connect" message every time I try calling.  Have tried restarting my phone.  (Samsung A50) Also have ...

Kitchener by Great Neighbour / Super Voisin
  • 492 Views
  • 6 replies
  • 0 Bravos

Going to chargeback

Absolute garbage service, I was going to switch to PM for the black friday deals. They double charged my credit card and a customer service agent said "don't worry you wont be charged twice". Had issues with transferring number from my previous provi...

Stephen1990 by Great Neighbour / Super Voisin
  • 329 Views
  • 6 replies
  • 0 Bravos

Calls Dropping

My phone calls, incoming and outgoing, are dropping at close to the three minute mark of the conversation. Any ideas how I can get this fixed?

JosephR by Great Neighbour / Super Voisin
  • 798 Views
  • 15 replies
  • 0 Bravos

Resolved! Calls dropping

My calls are all being dropped at 2 minutes and 58 seconds and at about a minute 40 seconds I am hearing 3 beeps. 

Sawrie1 by Great Neighbour / Super Voisin
  • 684 Views
  • 12 replies
  • 1 Bravos

Number transfer not working

I’m a new customer and transferring my number from Rogers to Public. It is not working. I need them to submit the request again in order to me to receive the transfer number text from Rogers. Not able to submit a ticket to get help, keep getting the ...

mmmichelle by Good Citizen / Bon Citoyen
  • 639 Views
  • 16 replies
  • 0 Bravos
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