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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

stopping automatic payments

I had a subscription with public mobile earlier. I lost the phone some time ago. Its on auto renewal but I cant log in to the account to stop the payments. Wondering if somebody can help with this? Thanks!

Phone calls

I can receive and send text but cannot send or receive calls.

Resolved! U.S. iPhone 15 and eSIM

Two questions:1. Does the US version of iPhone 15 have a SIM card tray?2. If not, can a Public Mobile customer currently in Florida be able to install a PM eSIM while in the US? (She has a Can-US-Mex plan but she doesn’t have a VoLTE phone so wants t...

Phone calls both received and outgoing

Hi all,I have a Canada US plan and I have just gone to Yuma AZ for a vacation. I am unable to receive and make calls. Does the Canada US plan work only if you are in Canada?Joe Smith (Dissatisfied customer)

Number not changing for Authenticator

Hello,I changed my number THROUGH public mobile, and now when I log in, I don't receive the authenticator Eversafe ID text on my new number, it still sends to my old number what is this @CS_Agent

Calls to a specific Rogers customer don’t go through

Both my husband and I are PM subscribers. Does anyone have any idea as to why our calls to one of our friends always go directly to his voicemail with no ringing? He says it doesn’t happen with anyone else. He is a Rogers customer. Both of us are in ...

Why my landline number is not being transferred to PM? Its been 3 days.

I have subscribed to PM on Feb 3rd and I moved my Landline number. But its been 3 days and my number is still not ported. How would I do the 2 factor auth with landline?

Network connection

I have a new plan, new phone and new sim card. I can not get a network connection. What do I do?

New number

Does any one knows why a new number don't wo

Resolved! Calling France (St.pierre et Miquelon) from Canada using International minutes

Loaded the International minutes, includes France. Rebooted phone. Keep getting "Call cannot be completed as dialled." Tried:011 508 then 6 digit #.Confirmed correct format with the airlines who regularly call there. What's the issue?

Pause Subscriptionbecause I’m overseas and not using the service

How do I request my subscription to pause as I’m overseas. Is there a way I can get refunded for months I was charged when I haven’t use the subscription?

Resolved! iMessages for iPhone

Hi! I have an iphone and just switched to public mobile with an eSim card. I use imessages a lot and now when I got to text settings its says 'This number is registered to your Apple ID, but is not associated with this phone. You can keep using the n...

Texts

My texts won’t send. I keep getting a text message saying I have to add my phone number birthday my phone won’t let me. I did get codes to access public mobile

Resolved! Network not working

Hi! I change to public mobile yesterday because someone in my community recommended it to me. Everything is set up now and apparently ready to use. I'm unabale to make calls or use data however, nothing is working. At the top left of my phone I see f...

Roaming over Ice Wireless

Hello everyone. I've recently wound up in the North for work. I've been here 5 days and have 5 bars signal with the network carrier being "Emergency Calls Only". The local carrier is Ice Wireless and Wikipedia tells me they have a roaming agreement w...

Where to get Public Mobile vouchers?

I just wondered if anyone has purchased a Public Mobile top up voucher and if so where they can be bought. Thanks in advance for any help.

4G 20GB plan for only $27

I received an offer as below but every time send yes, get reply sorryoffer should end tomorrow———-Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 20GB plan for only $27/month.Hurry, offer ...

Texting and sending pictures

I have this problem often, even when I have my data on, pictures won’t send. I also don’t always receive people’s text, or they come very delayed. And with sending texts, should I have it set to mms or sms?

Resolved! No Services

Hi there,My phone has no services since 02Feb2025. I cannot make/receive phone calls or text messages. I checked my account and payment is normal. What happened? My sister's phone has the same issue. We have the same plan/subscription. Not sure if th...

Code identity verify

Hi,I'm unable to get my code by text to verify my identity. I just switched to Public. I can call but not text. Any help would be appreciated.Thank you

Unable to reset app password

Hello I forgot my public mobile app password and I can't get into the email I use for this either. My phone was stolen so Im trying to set up a new phone with my public mobile account. What can I do ? Thanks

Resolved! Eversafe loggin

Need to log in and the eversafe code needs to be sent to my email not cell #

Phone doesn't ring for certain numbers

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

Resolved! Porting my phone to a new carrier without service of my current number

I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on tha...

Public mobile phone network down in Calgary on 04 Feb 2025

All my public family mobile phone down today 04 Feb 2025.All happened at the same time in Calgary.No inform, no email,... what is the service ????

eSIM

My account suddenly stopped recognizing my eSIM you provided since Jan 31. Could you please hook it up and make adjustments to my payment as I haven’t had use of it?Thanks

US roaming plan not working

We purchased US roaming add-on for my daughter before we left on holidays. Now we are here and it is not working. When we log in, it says we purchased the 15 day plan. Any suggestions??

I can't find settings to turn off my answering machine

I want to turn off my answering machine so nobody can leave me a voice message ever again. How do I do that? The public mobile bot says go to settings but I do not see anything that says settings within my account the bot says I can turn off my answe...

Resolved! Travelling in Mexico with Canada-US-Mexico plans

Hello Folks,I am travelling in Mexico with Canada-US-Mexico plans. I am wondering if there is any specific actions to make phone-calls in Mexico with Canada-US-Mexico plans. I have a physical sim, not e-sim. Anybody knows how to connect with a local ...

I cannot make or receive calls

I traveled to Toronto last week and turned airplane mode on. I cannot receive or make phone calls after came back with airplane mode off. I can send and receive text without any problem. Please advise. Thanks

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