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I haven't been able to access data for at least 2 days. Have tried most fixes.

EAW57
Great Neighbour / Super Voisin
 
4 REPLIES 4

ChCh
Good Citizen / Bon Citoyen

try updating your Access Point Names (AKA APNs) like this:

check your APN settings (Android Phones Only):

  1. Open your phone’s settings and tap:
  • Access Point Names
  • New APN settings
  1. Verify the following field match:

 

For iPhones

ChCh_0-1720231032843.png

 

update according to the following information, then it should work

APN settings 

hTideGnow
Mayor / Maire

HI @EAW57 

but voice calls and text work?

first, login My Account using Incognito/private/secret mode on your browser and check if your account is active and if you have any data left

And you have iPhone or Android? you have mobile date turned on?  If you have any android, make sure your data limiter is off

slusagm
Model Citizen / Citoyen Modèle

can you confirm what fixed you tried?

did you check My Account and does it show you still have data?

You can also try reboot phone and then Reset All networks

Meow
Mayor / Maire

All services work as expected? Calls/SMS in/out?

Did you check status of your data through My Account? Maybe you are out of data? Did you change anything in settings (accidentally)?

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