Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switched subscriptions and it doesn’t work

I just recently (4-5 days ago) switched from the plan with 50Gb data, talk and call Canada wide. For 2$ more they have the same plan but for Canada and US wide. Now I’m in the US, and my data isn’t working. I got it as I knew I had a trip coming up, ...

Resolved! New Canada-US-Mexico plans

Hi,Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?thanks!

phone will not connect with Public Mobile network

My husband is away from home and his phone will not connect to the Public Mobile network. He gets the message to contact PM when trying to make a call. Subscription renewed today, and CC payment has been processed according to my online banking inf...

Resolved! Current subscription features

I currently have these features on my subscription.Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingWould I lose these if I switch over to the new $35 plan that's up currently that has the Canada USA Mex...

My account won’t activate using my old number

Help account won’t activate using my old number

Resolved! Upgrading to a different phone with different SIM cards.

How do i change my public mobile phone Galaxy S5 to a Galaxy S22, as they have different sized SIM cards?

Resolved! Android to iPhone picture text?

Is this possible with PM?..I've changed access point setting and send in MMS,.just wondering if this can be done ?

Signal strength indoors

I’ve moved into a condo on midtown Toronto at Yonge and Eglington. I am having trouble with signal strength indoors. Calls constantly drop and if I use data indoors it’s very slow. Is there anything I can do? I can’t function with constant dropped ca...

eSIM transfer

Got a newer iPhone and it’s unable to transfer the sim from the old one. I am using an eSIM

Resolved! Deleted eSIM - number not working

The eSIM from a colleague’s iPhone was deleted. She contact support and they told her she had to get a new PM esim from a Telus store, which she did. She’s unable to log into her PM account because her phone number isn’t working.How does she provide ...

phone does not work

PM takes my money 8 days ago,,, when will service start and do I get time for the days not served???

New plan

I am seeing a new plan $23 per month for 6gb data, I want to switch to that. My subscription currently expired so can you help me with it?

Data and add on usage

I was just notified that my data limit has been used. This is the first time it has happened. When I checked my account all my add ons are used up. I know that I did not use them as I did not make any calls internationally. I would indicate that data...

Calling issues with my PM number

Hello all, I recently signed up for Public Mobile, and have quickly run into issues. I am in Nova Scotia. I have two family members that I cannot call. They are on Telus and Fido, and both numbers when I try to dial say 'Hi, Public Mobile here, the c...

Resolved! Anyone tried downgrading their plan to see if they see the $35 Black Friday Deal?

Anyone tried to downgrade their current plan >$35/month to the promotional $30/month plan?Will the $35/month black friday plan then show up afterwards? Thanks.

Resolved! How can I change the CallerID name associated to my Account?

How can I change the CallerID name associated to my Account? Ideally I'd just like it to show my first name instead of both first and last name.Kindly advise and much appreciated in advance.

Need to add E Sim and service not working

Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my n...

Can't remember my pin to pay with credit card on 611

Can't remebr my pin to pay with credit card over 611

Friends referral code applied to my account or not?

Hi,I signed up via a link my friend sent to me and I'd like to find out whether the code has been applied to the account so that we both get the $10 bonus credit applied.Kind Regards

Can't Log In and No Esim

On MOnday both myself and my wife signed up and both accounts were working. Yesterday my wife's number stopped working - there is no esim and I cannot get into her account because after the initial login and code it says it will send an eversafe cod...

Lost sim card

Hello hope your doing great!so basically i were in vacation and i lost my device so my sim card also. I really need my number what can i do what are your suggestions? Can i reget the same number and connect it to an esim ?thanks for your reply

Deleted my e-sim and need a new one

I purchased a plan on Nov 14th, but it hasn't worked since then. I've been going around in circles trying to get this resolved. Out of pure frustration, I've deleted my Public Mobile e-sim. I need a new e-sim, but I do not want to purchase a new subs...

611

I forgot my 611 assistant password.can you help?

Want to update my subscription but not able to find it on my account

Hi there,I recently found there is a $29 5G plan with 10GB data in Canada US and Mexico on the website, when I’m trying to update this plan, I found it’s not in my account. Could you help me to update into this plan?thanks.

Why is the customer service so horrible?

I have been a public mobile customer for less than 3 days now and after being a customer for 24 hours I asked them to switch my plan from $36 Canada-Us to $35 Canada-us-mexico and was told that they absolutely can not do that because other people wou...

Resolved! Data and texts in the USA?

Do the Canada,USA and Mexico plans work across the border without purchasing a roaming package or extra charges?

App stuck in activation

It's not a new activation. My line is active and working fine. The app or website during logging in takes me to activation screen and I can't pass that. Tried clearing app cache, reinstalling the app and back to square one. Activation loop. I was ho...

How Can I Cancel My Account Before Activating With Public Mobile?

I was looking into switching to Public Mobile, but I didn't end up going through the Activation process. However, they have already charged me for one month, so I want to cancel immediately before I'm charged again. The issue is that I can't log into...

Transferring Issue getting frustrated

Currently Going day 3 without Service for my daughters phone. Thankfully I used my phone number for security and 2 step authentication or I would not be able access my account. I have been in contact with CS_Agents through private chats, 4 different ...

Cancelling an order

@Members I made an order for a new plan with a physical SIM card yesterday. After checking out it says it will be shipping with Canada post. Seems pretty doubtful I’d get my card until the strike is over. Would just like to cancel and get a refund. H...

Community

Forum Posts