Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New iPad Activation Stuck

So I tried and failed at trying to activate a new account on my ipad, attempting to transfer my number from another carrier. I know now that I cannot receive sms on the ipad’s phone number to confirm my identity to complete the initial activation and...

Primary and secondary phone numbers

Why is the phone number on my account (my phone’s number) indicated as the secondary number when I make a call?

Extremely poor data connection

Can anyone help me out with the data speed on the cellular network. I have an Iphone 14 Pro and can’t barely get 1 mgps which is just nightmare to use. It’s been going on for quite a while just now decided to look into it. Any tips would greatly appr...

Monthly bill

I have been with Public Mobile since August of 2018. Every year my bil has been decreasingIn april my bill was 36.96 now for the month of May and June my bill has gone back to where it was in 2018 for 44.80.. I need my bil to go back to where it was...

Re: Can't send or receive SMS

I have the same issue starting this morning. It says 'waiting to connect' below the sms and the Public mobile icon is white, as I have no coverage.

WRONGFULLY SUSPENDED

Public Mobile withdrew my money from my bank account and suspended my account!Who can activate my account!

Suddenly getting "Not Registered on network"

I cannot receive calls.If I try to make a call, I get the popup "Not Registered on network".If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.Then, after a few minutes, I am back to the same problem....

Pixel 2XL and Pixel 3 unable to roam

My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if ...

Resolved! 3G to 4G

Took the 4G promotion to upgrade my IPHONE 8 from 3G starting this June 24, and I still haven't received this upgrade. Yes, I checked that this phone will run with 4G but it seems that the problem is that Public Mobil hasn't made the changes. What ca...

no phone or texting.

hopefully someone can help me. I made a cell call yesterday successfully. I went to make another call and it comes up couldn't connect. I still have internet service. WIFI works ok also. This morning my phone rang once. the phone seemed to dropped ...

Spam?

As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...

Massive Text message delays

Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution? Thank you.

Resolved! Lost Refer-a-Friend Bonus When Switched to New Rewards Program

I was forced to switch to the new Rewards program but is seems like I lost my refer-a-friend bonus that I was getting previously. Is this normal or just a switch-over error?Thanks in advance for the help.

Cant call

Plan is current but when I try to make a phone call a message comes on and says I do not have a current plan

Cannot make or receive calls

I am in NB. I cannot make or receive calls since yesterday. Now my text messages will not work either. Fixes?

Do you get a refund if you do not activate the eSIM?

I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...

Resolved! Re: US Roaming Data not working with $34 Can/US plan

Thank you to all of you! I was wondering why my pixel 7 wasn't seeing the US providers. I guess PM's agreement with them was to provide only 4G to us.

Resolved! Incoming calls/texts not working

I can make outgoing calls, but incoming calls are not coming through. My phone doesn't ring, and the caller just sits until voicemail kicks in.Also I noticed that if I try to send a text, I have to keep retrying because the unable to send error appea...

Lost all information in the profile

Hi,After a successful log in, I found all my information disappear, including telephone number, account number, credit card information. In short, there is no information including my name.May someone help me solve this problem please? Thank you.

Refund

Can I get a refund? Coz i got double charged within 1 day

No service

I’m on the can-us plan with 50gb and I got 5g perfectly fine while in Canada. But right now I’m on a trip in the US and I can’t connect at all, it shows zero bars when I’m downtown and should have full signal. My friend, also on public mobile, purcha...

Ridiculous we can't get the better deal that Public offers to new customers

As someone who was previously on the $25 plan, but only paying $17 after all the rewards, I was disheartened to see Public Mobile phase out the old rewards system.However, I then saw their new plan of $21/month ($19/month with 90 day subscription) fo...

Resolved! Data not working on iPhone SE (2020)

Ever since I got my iPhone SE (2020) and put in my Public Mobile SIM, I have not been able to use data to go online. I have Googled and tried more than half a dozen suggestions for a fix with no luck. I've submitted a ticket to Public Mobile for help...

Need Support to login

Hi there.After a long time, I'm trying to re-activate or create a new account.However, when I try to create a new account, it says my email already exists.Then I tried to reset my password without a number, but I couldn't. I have to send a private me...

New sim won't activate properly

I bought a new sim card,iserted it in phone,paid for a plan,when activating it selected a new number but i didnt have option for Gatineau so i chosed Ottawahull,when i try to call someone i get a pop up saying mobile network is not available,how can...

Compatible

Will my a23 Galaxy phone work on Public mobile plan

At a total loss.

Been a happy customer with Public 6 years or so. Took a 4G offer last month that included 20 times my previous data which I didn’t really need but the package was less then my previous monthly cost. About the same time the rewards program was changed...

I need to Contact directly with manager of Public Mobile

How can I contact directly with manager of Public Mobile? Because I am so angry with the way Public takes money of customer illegally

New sim not activating

I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her p...

made a mistake white transfering the phone number, now can't connect!

Hi, the person who was setting up my accound made a mistake while transfering my phone number and now it's associated with a wrong phone and of course I can't get the code because it is sent to the wrong number ! how do I reset this ? How do I correc...

Community

Forum Posts