Community

Disable voicemail

How to disable voicemail 

Wait time after YES response to Telus

The existing physical Sim left inside phone and received request to answer Yes or no to transfer answered YESlater received msg LTE for the ported number was being deactivated now waiting and rebooting phone over a period exceeding 5 hours. And have ...

Missed answering number port request within 90 minutes

I subscribed to Public Mobile for the first time and while porting my number from TELUS prepaid to PM, I was not able to txt back Yes because the PM esim card was selected for SMS instead of TELUS. By the time I figured out how to select the TELUS si...

I need my puk code immediately

Hi , please I need my puk immediately, by mistake I but 3 times different pin code for my SIM , I have to call tomorrow and my SIM isn’t working. My email: xxxxxx @ gmail.conplease send my puk code to my email and tell me when should I put it .thank ...

Issue with ESim activation.

Hi there. I'm sure this has been asked a million times- I bought an eSIM subscription and of course the activation is unable to be completed.i messaged an agent and they told me to purchase a physical sim and they would refund me. however I can't act...

Unable to send or receive calls - account is paid up

I am unable to send or receive calls on my PM account & phone. My account has a lot of cash in it and the website says I have only used 2% of my allocation for the month.This is unacceptable. The chatbot is unable to assist and asks me to login (when...

New client

My friend referred me and helped me get started with public Mobility  went through all the steps and  couldn’t at first get the old Bell SIM card out  rebooted but now Old SIM is out and in the Network area and it says no SIMwhen she try’s to call ge...

Can't see Purchase Esim in Public Mobile App

I'm trying to download an Esim in the Public Mobile App by following the instructions and going to Purchase A Sim Card, but there's no Esim option when i go there. When I try to purchase an esim on the browser, it tells me to go to the app. Basically...

Can I talk with a real person?

Adding 2 pay-as-you-go phones to my account

Hi everyone, I have two iPhone X’s that were given to me. I want to add pay-as-you-go data on each of them so my sons can play Pokémon Go. Can I add these phones to my account? Do I need SIM cards? If so, can I buy eSIMS and install them on each phon...

Being asked to "Activate Your Sim" when I have already have an active sim and account

Having issues with my account. When logging in I'm being asked to "Activate Your Sim". I already have an active sim card and have been using Public mobile for more than a year now. The "Activate Your Sim" page is preventing me from accessing my accou...

Subscribing

trying to subscribe but keep getting stuck at shipping address screen

lost phone

i have lost my phone and would like to move my account to a new phone. how do i do this?

Can't receive code

I've started the registration for Public Mobile but when I try to login it asks for a code sent to my phone to complete the setup. I'm not receiving the code. Does anyone know how to fix this?

Issue with network

So both my wife and I are experiencing network connection issues. Our plans renew today but it's saying neither of us have a subscription, yet it shows that it's active and there's MORE than enough money in our accounts. Banking info wasn't changed, ...

My service was suspended today.

Why my account wasn't automatically topped up? That caused the service to be suspended.On September 2024 and December 2024 the account was automatically topped up and the credit card was charger with the proper amount for my plan.Why in March 2025 th...

Number

Why is my calling not working. I just registered for an esim and can’t call people.

Scam !

They don't help at all! and it took for ever to receive an answer! Now I have to call my bank! to cancel everything!

Can’t send or receive calls or texts

Why are my services not working The payment was supposed to come out today and it hasnt

Want to add a new SIM card. Having problems with the sim card I have

I know I can go online and enter my new SIM card. Was just wondering on e I entered the new SIM card will my phone work ok. I would doit online first the I would take the old sim card out and install the new SIM card. Is that all I need to do.

Mexico no service

Am in mexico and wife on att and she can call canada, she shows att l, it has moviestar selected for me and i cannot call.I changed to att and still nothing, they have 3 att listed, one is 3g, tried all 3 and i still cannot call or receive calls. Dat...

Changing SIM card

Hello @customer serviceI haven't been able to receive or make phone calls on my phone, though I can send/receive text messages. I think it may be a problem with the SIM card, I bought a new card. I tried "Change SIM card" within my account. However i...

Re: Transfer esim to new phone

Nothing about an esim is even mentioned in shop new som card and I just got a brand new phone. My other one was ran over. So I've already been through hell for months trying to get back into my Gmail and public mobile etc etc. Now I've paid to renew ...