Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my number from chatr 5 days ago: -paid for the plan-inputted all the required details carefully I cant recieve calls and my data is not working on my iphone 5s. My brother who referred me put his PM sim in my phone and everything was working...
Hi, first time posting.I got the text message saying my plan switched to the 12gb promo but now I'm not seeing it as switched in my profile. Help! Ripping through data thinking I had it but it's a disaster!Thanks!Jess
Hi there! I am having problems logging into my account. I'm trying to log in (with my email address and the password) but it keeps telling me it's the wrong password. I have tried going into the "forgot password" field and entered my email address bu...
I've now added 3 different iphones to PM and each of them required something different to get data working. I summarize here to hopefully help others in similar situations. iPhone 4, iOS 7.1.2, Telus LockedAPN settings not viewable in Cellular Data ...
I was a primary account holder at Rogers. I have ported my number over successfully to PM. I have tried to port over 2 account numbers that was attached to my Rogers account. The latter mentioned account numbers was activated correctly but the por...
Hello, I recently just got Public Mobile and I'm coming over from Koodo. I did the activate with a new number, then port number via Self Service. My Koodo phone number got deactivated almost instantly and was emailed by Koodo about it, but when PM te...
So my account got actviated on the 18th and i used the porting option to keep my chatr number. So far I have not been able to use my PM SIM for anything and the status at the top left corner of my screen is always "NO SIM" on my iphone. The number I ...
That's what i am when i am trying to call my number from a different phone. Please help.
I do not want to be associated with this company. I lost 135 dollars. It was scam by this company to offer cheap deal to lure customers into giving away their money. Theycharge my credit card even though the activation failed. I will sign up with ano...
Hi All,Despite reading about some of the ongoing frustrations expressed by some, personally experiencing lack of response to help requests, referral credit issues for my referrer and myself, and lower metrics on speed tests, I am willing to give PM a...
Also, how many people refused? And for what reason(s)? Personally, I convinced my gf to switch from Virgin ($41 with 1GB) to PM (that was of course before Virgin decided to match). I didn't try to convince her parents cause the lack of customer servi...
I signed up for their promo on Saturday $40/4g and after completing everything, I was double charged $275! That's 6moths of service rather than 3 months. I've PM a couple of MOD and opened up a ticket, still haven't heard back. I'm not happy that I'...
There is no SIM & Activation Form! cant recieve texts or phone calls, but can make them.
PM customer for a week now. No problems since activation until this morning. Now ALL text messages being sent are returning with a "text message failed to send" error on my S7 Edge. However, it looks like the messages are actually going through to th...
If I have already activated my SIM card, then I got a new phone, can I remove the sim card from the old phone and use it in the new phone? When I activated my sim card, I have given the old phone IMEI during the activation process.Is there any steps ...
hi everyone. Since it appears I'm likely going to be in for a long wait getting my phone fixed. I'm wondering if I can setup a prepaid account somewhere for the interim. At this point I have no service at all on either SIM card. From public mobile o...
I have reqest for re-setting password several times. After several hours waiting, recieved the re-sent email from PM. When I clike the link on the email, it showed re-set password expired. Can someone tell me how to re-set my password?
I've contacted three MOD's last Saturday and I have yet to get a reply, so I figured I'd voice my account situation here. Last saturdayI signed up for the 90-day Fall 2016 plan and when I went to process my credit card payment, I received this error ...
I am requesting a full refund! $120.00 4GB plan + $5 sim back to my credit card. After sending emails & many private messagessssss to different mods, I get 0 response from Public Mobile. 5 days later my porting is still not done from fido. I want...
I was getting fast LTE in different locations yesterday (downtown and burnaby). Today I can only get 3G in the same places that I tried yesterday. Is anyone else seeing this?
I've had contacted a mod and now patiently waiting for a fix.My phone can receive text from PM number only, other carrier cannot text or call me.My data is working and my outgoing text and call works. But no incoming at all.Please help. I need this t...
I noticed that only one MOD is online and the rest is offline. can any one from the old members why one only MOD online although a lot of new members are complaining from the bad support
I wonder if the moderators could post how many problems they are currently working on. I believe most people are more likely to be patient if they have an idea as to how long it will take till they receive service. Waiting on hold for example a compu...
Hi everyone,I tried porting my number from Fido late yesterday evening. After a few attempts the port seemed to have complete. I got a success message after waiting a while after clicking the Submit button on the form.However, I can't seem to get any...
It's not about public mobil good network ,when it's come to technical issues you got to fix right away . I port my phone number from chater to public mobil on 15th November still in can't receive a phone call , only outgoing and data is work...
I have ordered 2 sim cards 3 weeks ago with no response.... Please contact me so you can try againMany thanksSteve
hi I port my phone number from chater to public mobil on 15 November . since today I can't receive a phone call.only out going and data is working. can you please help me
FIDO's new offer of $40 4gb data plan is overwhelming. Although public mobile is offering the same thing, but I feel like fido has done a better job in marketing. Will this be a big impact on Public Mobile as it is taking away many potential customer...
I have been able to receive messages from people on the Telus network but I'm unable to receive text messages from Rogers customers. Please help my children are with Rogers and I need to communicate with them. @Shazia_K, @Mary_M, @Caroline_D, @Jeremy...
I opened a PM account on Nov 19 to catch the promotion deadline. Now I have the PM phone number and SIM card which is working fine. My Rogers account in 2-yr contract will expire on Nov 20. Now I want to do the porting without early cancellation pa...
