Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi there, i am new pm user which transfors from fido, and i actived my sim card last weekend,however i could not receive calls for two days. both making calls and data are woking . i think this should be port number problem . so does any know ho...
WIND ... now known as Freedom Mobile, will be launching LTE on November 27. Nothing to get excited about ... to get it, you need to switch to their LTE plan ($45 for 3GB, 3GB bonus each month up to and including January 2018) and get a phone that sup...
Hey guys, normally I would not bug about something like this but I need to. I ported over my buisness line and I have not been able to receive calls in almost 6 days. Im losing major buisness right now. I messaged a moderator twice withing these 6 da...
I know referrals do not work on 10 day plans. but what happens if someone switches back and forth to a rewards plan to a non rewards plan.ie if: my friend signs up on a 10 day plan and uses my number as a referral, and the switches to a 90 day plan. ...
@Mary_M @Brooke_C Hi community! I ported in my number from Rogers on Saturday, November 19 - at first it said activation failed, but my PM SIM started working on the 20th. However, my Rogers SIM is *also* still working, and after calling Rogers they ...
Did a new activation. Successfully activated and made sure that text, calls, and data worked on the new public mobile line. Once confirmed I ported over my postpaid Koodo number using my account number. Submitted successfully on the website. Within a...
I tried to set up call forward on Android phone. Aftger inputting the forward phone number, the message says:Call Setting ErrorUnexpected response from network How can I fix this problem? Thanks
Istrongly recommend prior to send messages about having issues type out what you are having an issue with in the community search section. A large percentage of issues people having issues are due to their own problems (input errors etc) and not rea...
I've just ported my number last night (over from Telus) so I'm still getting my feet wet. However I notice that the transaction history is very confusing. The balance column does not seem to make a lot of sense. For example: for line 2, how can a c...
When I activated an account with Public Mobile I created a new email address for registration. I just noticed that I received a survey from PC Mobile to that newly created email address that is specific to Public Mobile. Is there a privacy informatio...
Hi,recently I have switched to PM from Rogers. I have noticed that my battery drain by cell stand by and this is the highest in the batter usage. anyone has similar issue? thanksaj
HiI have some extra funds on my account, i want them refunded to my credit card.I know that PM will not refund any amount for the plan, BUT this is some extra funds that got added to account, because i got charged twice, because of some technical iss...
I ported a number last Saturday but it didn't go thru, my PM number can call but not receive and I have data, incoming calls are still going to my Rogers. Rogers number is still working so I'm good since I still have a working phone. I have pm'd th...
Hi folks, I ported in my Wind Mobile # on Friday, but on the last step I got an Activation Failed message and I'm not sure things were ported successfully because I'm having issues with incoming calls / SMS / etc. My CC was charged and my Account is ...
I opened a public mobile account on Friday.In the chatr mobile port out the number to the PM account. Number: 416-***-8882.And then feel wrong, I want to port out another number: 416-***-8883 in Chatr.I call chatr mobile, I would like to PM port out ...
Hello, I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.The historical payment shows that the voucher has been added.Could you please help? Oona
Mods please contact me.I've received sim cards in time for the promo, however everytime i tried to activate sim card it kept showing error. Finally learned the FireFox trick and tried it but couldn't figure out how to select the promo plan, as It was...
I noticed that their is no response from the MOD because of the workload.My question is why the company have a promo if they are unable to serve the customers?Do they think hiring few more MOD will destroy the company budget?
@Saray_OHello, I am new to PM. Activated my SIM card two nights ago. At first chose a new number. When it was activated, i chose to port my old (still active) Telus number. Said porting was successful. Cannot call out. When try calling my phon...
Hey all, I already msged someone on here about a porting issue, but I wanted to find out if anyone else is having the exact same issue as me. I ported over from Fido Saturday (on the first try there was an activation failed, then I tried again and it...
Like many, I recently signed up Public Mobile. During the payment process, the page died multiple times and once it finally went through, I was hit with three charges. My PM account doesn't list the three charges, but my bank certainly shows three se...
I have a Moto G. I checked the IMEI with Public Mobile and everything was good. I got my sim, unlocked my phone, got a number. I did NOT port. Activation failed at first, and I had no service at all. Then, the next day, I can call, I can get and send...
I don't want to deal with these issues and want to take advantage of Fido's similiar offer. Is it possible to get a refund?
Hi All, I have recently migrated from wind mobile. I seem to not be recieving messages from my friends on the Wind network. My main concern is I set the phone up a month ago and today I recieved a bill from Wind mobile for the month I have been using...
So I've been trying to port my mother's number since Saturday from Koodo Mobile prepaid with no luck. I told her I would handle the porting issue and not to worry about it, so I went ahead an messaged the mod team @Mary_M in hopes of getting the issu...
Hi I switched over from chatr to public mobile three days ago and I can only make calls. I cannot receive them. When I placed my chat sim card, it is still working. So I don't understand what is going on. My data is also not working. I created new AP...
Now that the promo is over, what kind of back log are we dealing with that require a moderator? What should our expectaions be?What is considered enough time lapse to resubmit an issue without coming off as too pushy?
@Jeremy_M, @Mary_M, @Shazia_K So here we are, another day spent following forums on PM trying to get someone to help me. I just don't know what to do anymore. I started with patiently waiting, but sadly I feel that will get me know where anytime soon...
After activation of my service with PM, I have figured that outbound SMS service not working. As per advice from PM web portal I have opened a new topic on this forum. http://productioncommunity.publicmobile.ca/t5/Discussions/Unable-to-send-SMS-Incom...
