my Phone stop working

[aaryarane02]

My phone stop working from mtoday. i have auto payment. message i am getting is payment due?? i tried doing payment but not going through. i tried 2 diffrent cards also.

This is a big problem and i am not happy about it. how come my phone suddenly stop????

how cn i communicate?? 

This id first time happen but making me to think alternate?? i need help right away otherwise i have to look for diffrent option.

waiting to hear from you.

[will13am]

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@popping wrote:

@Anonymous, Thank you for the maintenance related issue. 

Is PM doing anything about this issue?

Anything that I need to do if the maintenance is on my renewal day.

Will it help if put money into my account before the maintenance starts?

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Maintenance only means customers cannot login to the self serve portal to make account change or perform new activations.  The renewals take place in the background just the same.  Speaking of renewal, if you are curious of the funky account transitions during renewal time, try to login to the account the night before and watch things happen around midnight EST.  Usually around 2:00-3:00am, the process completes and all the drama ends.  Remember, watch but don't touch.  BTW, renewal day is the day you see on the rewards tab.  The overview tab shows the day before which is the final day for adding money to the account if needed for completing the payment the next day. 

[popping]

@Anonymous, Thank you for the maintenance related issue. 

Is PM doing anything about this issue?

Anything that I need to do if the maintenance is on my renewal day.

Will it help if put money into my account before the maintenance starts?

[Anonymous]

Hi @aaryarane02, Sorry to hear about the account troubles.  Any chance your renewal date was this weekend?  The reason I ask is that there was some system maintenance, and sometimes in the past it has interferred with auto-pay processing.  Either way, you should contact the moderators team via private message and ask them to check it for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.