Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello all, i would like to know how do we set up a voice mail? It does give me an option to record the voice mail, but i do not want a recorded voicemail. I want it to say "you have reached the voice mail number (647-999-9999)" as an example. How do...
Hello Guys, I just noticed this happening to me during the weekend. It happened several times on Saturday and Sunday. My Public Mobile SIM would just drop the signal! ( My Speakout SIM is fine ) What I have tried that doesn't work: Turning "Air...
Does anyone have experience with purchasing foreign sim cards/cell plans that will work in Turkey, Italy, Greece and Malta? I'm currently researching to have an emergency line if it babysitter needs to contact us for an upcoming trip and would like s...
Since Public Mobile runs off the Telus network, I thought it would be relevant to post this bit of news: http://mobilesyrup.com/2016/04/18/telus-launches-voice-over-lte-in-lower-mainland-b-c-canada/ Basically, Telus has now launched Voice over LTE in...
Hi, I am just curious, how many customers PM has? It might be a confidential information but a ball park figure would be fine.
Hello, A few minute agoo i want to change change a new plan for 3 month and after payment was reactivated old plan !!!!I want the new plan for 3 month not reactivated old planPlease help me to solv this BIG error on your web site. Dragos Sofian
i cant seemo find out my meid # The # it gave me did not come up on this site. Please can someone help me with this?Thanks How can i find my meid #?
http://protechparts.ca/collections/sale-items is unlocking these for just $17 during April.
Hello, I've tried time and time again to register my Visa Debit card for autopay but every time it doesn't go through. I know it's not a problem with my card, I've used it on a wide variety of other websites and never had any problems, except with Pu...
I recently received an email from someone in the community. I won't name the person, but they are welcome to come join this conversation and identify themselves if they like. Here's the message, and then my public response: SpoilerHello 7789849803, ...
Since I am pretty enthusiastic about the latest consumer electronics, I think it would be interesting for PM members to share their thoughts on the recently-revealed smartphones. If you consider to upgrade your device (before June 2016), which one wo...
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Hello My phone was working fine today and I was receiving calls and texts but it is now showing "Emergency Calls Only". My plan shows Active online and I don't have a payment due until May 16. No idea what is happening. Blackberry Passport 10 unlock...
It might be old news for some of you but it is new (and good) news for me. I read in the Ideas Forum about a month ago that @ckl has suggested to forward voicemails to the email address of the owner of the account. As a new member of PM, I was very p...
Hello! I am having issues signing up for self serve (havn't been able to for months, but now I need to pay, so kinda stuck) When I try to create an account I get this error:http://imgur.com/wIdSAYr saying my profile is in use.. or email invalid, and ...
Hello PM Community Which app do you guys use to keep track of the forum posts in the Community Forum?I know there is an idea in the Lab to get a PM App for the self serve, but I am asking about which app do you guys use for this forum. I noticed thi...
Hi! For some reason, when I go into my account, there is a banner that says "Please validate your email address using the email we sent to you. If you have not received the email,Click hereWithout a valid email address, you will not be able to reset ...
I already spoke to a customer service representative and they didn't solve my issue. Instead they told me to reformat my phone and if that didn't work then to call Samsung Support for issues relating to my phone. I'm now reaching out to the community...
I made a payment since April 6th...my payment history shows it...my debit card show it...so I know PM received it yet I don't have any service plus it's asking me to make another payment!!! I am tired!!! And to make matters worst....YOU CANNOT OR DON...
Hi everybody, when I opened my account, I was given a temporary number with a 10 days of voice and text. Today, I bought a 1 GB of data (just to start). I have downloaded Fongo to use VoIP, which also give you a telephone number. I assume that my tem...
There is an add on that says "400 mins international long distance, incl Canada & USA" for $15. But I can not locate anywhere which countries this add on would let me call?
Hi, I will be doing an internship in Thunder Bay/Fort Frances ON. I was wondering how good the service was up there with PM as PM seems to be the best option for me. I know the map says there is service, I just want to make sure before I get up there...
I have been window shopping at Orchard. I see that the selection in the Telus section is greather than in the Public Mobile section. Shouldn't Telus or Koodo work as well with PM? Any Telus phone would be compatible with PM? What I am specifically th...
My phone choosing wrong time zone , I tried to adjusted it in the settings but it still change it after 10 second automatically.Automatically time and zoneUse network-provide time.
Two days ago I crossed ON to MB , after MB border until Winnipeg was not service .Also between Kapuskasing and Nipigon no service.My previous providers Fido, Wind, Bell as well didn't have service in North of Ontario.But in mountains of BC , Public M...
I would be happy to get link on the app Android , I didn't found it on Google play.Thanks
When I helped my father sign up for a new account with PM, I accidentally entered his email incorrectly. Now, he can't access self-serve. I emailed PM for him, but they want the account number for authentication (I already provided them with a ton of...
Hi! Why not to be able to have a plan with data by an increment of 1 GB? From an accounting point of view, this would not change anything. In the plan selector on the web, it would be to change the data window with a drop down menu to select how much...
Hi there, I recently re-activated my account; However, I am unable to make calls either locally or outside of my provicnce. Hopefully, Someone could help sort this out for me. Thanks
Hello Public Mobile!I have heard about this service from my friends and It is really cheap and runs off a telus network as i was told but I had a few questions. 1. Does everything work properly with Iphone (Imessage, Voicemail, LTE) 2. Does this serv...
