Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Stop making duplicate threads

Yes, yes. I get the irony of starting a thread to tell people to stop making threads. I also understand that people are rightfully pissed off. However, we don’t need seventeen different threads started on the same topic. It’s not productive and it d...

Who actually affected by a price increase?

Hello guys as we all know there will be a price increase by $10 per month for a 2016 $40 promo owners. I am one of them. But during the last year I helped more of my friends to join Public Mobile. This referrals of mine are on regular Public Mobile...

Conditions apply

Yes, another thread. The text says at the end "Conditions apply". What are the conditions please?

Resolved! Overcharged for service and Koodo 4gbFor40 message

Hi Mod Team and Community, I was overcharged 125.43 instead of 111 for my 90 day plan. I am on the Fall 2016 plan. Please issue a refund. Thank you

This plan change violates The Competition Act!

Public Mobile advertised this plan saying that it ill not change the prices. That is not the case, clearly. Here's what the competition act states: Misleading warranties and guaranteesThe Competition Act prohibits any representation that purports to ...

"as long as you are an active customer on this plan, your plan price will remain at $120"

@CS_Agent What did you mean when you said "as long as you are an active customer on this plan, your plan price will remain at $120"? This is what you promised: (https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-l...

Request for complaint resolution - 90 day/$120 plan change

Dear Public Mobile, Like many others on here, I got the text message today informing me that my bill would be going up by $10 per month. You offered a similar deal if I were to switch to Koodo by March 15. But I just auto-renewed for three months a c...

NO SURPRISES

$10 increase per month$15 SIM cardForced increase after just renewingForced Credit CheckWebsite changing from Orange to Blue - blue means sadNo prorated refunds for people who just reupped on their stashNo phone number to complainNo mod team anywhere...

Resolving 120 Plan Price Increase

Hi Public Mobile, I am attempting to resolve my issue with the price increase before filing a complaint with CCTS.The promotion explaing that the 120 price would not increase after the offer period had ended. This price increase is in direct violatio...

as long as you are an active customer on this plan, your plan price will remain at $120, even after

Hey Community, Yes, you read the subject line correctly! From October 25th to November 20th, we will be offering an amazing promotion where you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $12...

Just renew my 90 days plan and ask to move to Koodo before Mar 15

I am currently on my 90 days ($120 90days 4gb plan). After 6 days of my plan renewal. I received a SMS to switch to Koodo for 40/month by Mar 15 or else the price will increase by $10 /30days. Is public mobile going to refund us between time port to ...

Bait and Switch pricing

The increased price to force members into another wholly owned subsidiary of Telus is tragic. Please do like I did - file a complaint with the CCTS (the people who can make a difference). Eff this noise.Lost all loyalty.

I like how all the PM forum posters have vanished

Usually they're pretty quick at replying to issues on the boards. After todays bombshell text message they seem to have vanished lol. One more telecom gone to utter **bleep**.

Cancel Koodo Credit Checks

Part of the reason I was with Public Mobile is no credit checks. I should not have to get a credit check when switching to Koodo. If PM is essentially trying to force us off the network for their sister brand, I should not have to get a credit check...

US data roaming no signal

Hi, I purchased the US 1gb roaming add on this morning but after arriving in the US, I have no service. I only have Canadian APNs when I access that page, and when I search network operators I can see T mobile and AT&T but they come up as "forbidden"...

25% Price Hike Resolution Please

Please consider this my attempt to speak with a PM representative to resolve this underhanded price hike. My prepaid period ends April 26 but I only have until March 15 to switch to another Telus brand to avoid getting dinged with a massive 25% price...

Resolved! Moderators Acknowledgement

@Moderator_Team There are many members who are aggitated about the Fall 2016 promo and Freedom promo price increase/switch to koodo, I would like to appologize in adavance for any abuse you may face as people vent their anger to you. I understand you...

Plan just renewed and got text to switch over to Koodo

Wondering if I switch over to koodo now to retain the price for my 4gb of data, will I get refunded from public mobile. My renew date was only a few days ago but now they state they are charging $10 more for my plan. not very happy

Price increase and resolution

@CS_Agent I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase my price by $30 every 90 days. When I signed up you assured me that I would never see a pr...

Please address my billing concerns before I file a complaint with the CCTS

When this plan was launched in 2016, you SPECIFICALLY advertised that this plan would not be changed in any way as long as I kept it active. Not only are you changing the terms, you are doing it in the middle of the billing period. I find this comple...

Resolving move to Koodo and price hike

I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase ultimate price (current $36) from $32/mo to $40/mo, and switch providers or face an increase to $50/m...

Public Mobile $120 Plan

Hi Public mobile, I cant file a complain till I ask you guys to resolve my issue first so here it is I am asking.Please continue to give the $120 plan for 90 days which you guys said the price would remain the same long as we dont switch plans. Thank...

Resolved! Question about this Koodo offer for Fall 2016 Promo customers

Sorry, I hate adding to the noise but didn't want my question to get buried in the current threads. I am on the mentioned plan however I moved last summer when it was targetted to Freedom customers only. Has anyone else received this text also on the...

Refund

@CS_Agent I am appaled at Publicmobile's behaviour. You have increased my rate by 25%, out of the clear blue sky. you offer to swithch me to Koodo for $40/month, but I literally paid for my 120 days 2 days ago. I am supposed to eat $120 of payment ...

switch to koodo??

Hi all, I just received the msg saying that they will increase the price and wants us to switch to koodo to keep the same rate. But I just renewed my plan 2 weeks ago for 90 days, if I switch to koodo- will they refund me the money? It will not be fa...

$40/4GB Plan - getting $10/month price INCREASE!

Just got this text message from Public Mobile. They are raising my plan price by $10/month, trying to get me to switch to Koodo. Anyone else got this text? Public Mobile here. Starting March 20th, 2018 your rate plan price will increase by $10 per 3...

Resolved! I'm overseas, can I receive SMS messages sent to my Toronto number?

I'm currently overseas and still have my Public Mobile SIM card installed. I need to receive an SMS message sent to my Toronto number. Is there a way to do this? Using WhatsApp or other dada messaging app isn't an alternative . It's only via SMS it c...

preauthorized payment for my accounts was processed but data is not working

Contradictory info by Mods about 647 area code

Hey, Wondering if anyone had this issue: I chose a 647 number on account activation and was unable to receive incoming calls only.One of the mods found out this number belonged to another service provider (even though it let me chose the number).Ok, ...

Resolved! Need a bigger sim now...

My son is switching from his dad's old busted iPhone 4s up to a old busted Nexus 6p. The 4s used a tiny little size for the sim. The Nexus 6p seems to use one size larger. Do I need to order a new sim to get the phone working? And how can I transfer ...

Community

Forum Posts