Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am very confused, as every answer on the internet, relating to Public Mobile and Disabling Voicemail, is giving conflicting information! I have an iPhone 7 and I do not want people to be able to leave me voice messages. I have contacted apple,...
My phone expired yesterday but I was out all day for appointments so I got on my PC last night to renew my plan and was greeted with ......a small loyalty credit...a large fall 2016 promo credit...and 90 days pass debit...I was left with a large cre...
Hi, I just ported my account over two days ago and selected the 90/1.5GB LTE plan. I received a text from 611 stating i used 75% of data included in my service. I have been working from home and never left my place for about a week and was on my wifi...
Hey I purchased a 1 gig data add-on a few billing cycles ago. I have used up all the data from the add-on purchased. I understand that add-ons do not auto renew, but why does it still show up on the Plan and Add-ons page.
I have recieved four emails with links to reset my password, but they have resulted in the message "this site cannot be reached". I don't know how to proceed.
My Moto Z Force was recently dropped and now is unresponsive in all manners. I have to send it off for repairs, however in the meantime I needed a working phone. I purchased a prepaid Verizon phone and removed my sim from the Moto and installed it i...
Hi , i am a public Mobile customer and lost my sim. I bought a new sim but couldn’t activate new sim. It’s taking me to account setup. Please help me it’s urgent.thanks,kris
I want to change my old legacy $48 monthly plan to a new 3 month plan. Yesterday I called *611 but could not connect with a PM employee. The website tells you to call *611 if you want to change your plan, and that is what I did, but was kept on hold...
Hi there, Currently in the US for a couple weeks and I purchased the US roaming package with talk, text and data (I believe it was $20). I got a message it was expiring, so yesterday, I went through the process of putting the money on it and purchasi...
Hi. @CS_Agent ! Thanks for your help previously. My plan renewed a couple days ago. But it seems like I only had the remaining data from the previous period judging by my usage statistics on my phone and account. My account currently says I have lots...
Please someone help me I just purchased a plan but it didn't add the text component. That is the one thing I needed the most. Everytime I try to change it. It tries to charge me another 55 dollars. So I tried to do it as an add on and it took 8 dolla...
Can't use my data today on my sumsung s6 phone suddenly , need help please!
As of today I have a Legacy plan with unlimited calls and text. I´ve been a customer for over 3 years and just learnt that the price is increasing again. I want to stay with Public Mobile but decided to change to a new plan that would include data. ...
Oops! That should have said I use straight talk for service. I am also not getting texts that are sent to me when my phone is off . I was wondering if anyone knows is it the LG or the Straight Talk that's the problem? First-timer thanks
Hi, I switched from Bell to Public in November and since a week ago when I make calls the phone starts to sound like it's being scrambled and garbled and will continue doing so until I hang up. Both ends can hear this happening on the conversation an...
Hello, My question is in regards to if public mobile is linked with a cellphone service provider in the caribbean (specifically Trinidad and Tobago) like how rogers and digicell are partners if you had a rogers sim card. The two major companies down ...
Where is my sim card its been two weeks already
HelloI'm trying to send a group text using my blackberry keyone, but I keep getting the error "Message not sent : service not activated on network" Does anybody know what that means or have a solution to this? Sending a text to a single person work...
After continuing bills over 300 for two lines with a competing service I have decided to ditch data and go with the least expensive voice & text plan I could find. Just so happens to be public mobile when I do auto pay at $25 for unlimited provincia...
I added data onto my phone but I haven’t had data access for 2 days.
Urgent I want to add on my US roaming as i will be leaving Canada , but i am not able to login in my self serve account pl Reset password. My no is xxx-xxx-xxxxMy email is [email protected] reply ASAPThanks Personal information edited. Please ...
Hi there, I have been on the same plan that automatically renews my plan every three months; however, my plan was renewed today and now I cannot send text messages. My online account shows I still have unlimited Canada-wide talk, but when I send a me...
So the other day my plan was due for autopay renewal.. didnt realize the funds werent available until after the fact.. so i was without service for a day.. no biggie.. I topped my account up (PM has really odd top up denom's btw) and the remaining b...
I just bought a Blackview A7, 3G smart phone. When i insert my public mobile SIM card I get "No Service". In the SIM status section on the phone it states "network unknown" yet it shows my current phone number and says carrier is Telus. This SIM card...
I was recently engaged in a Breaking Bad facebook chat about how much we all hate Skylar White and this topic kind of evolved from it. So I figured to bring it over here. Below are some of the most annoying "important" support characters that I wish ...
I have difficulty to use my data with my lg g4 ... Tryed everything said before... Please help. !! Ive paid one month for data service for nothing.. And ive. Bought an sd card to transfer everything before format ... So.. What can i do more ?
hi, I joined public mobile in July 2017. At the time, I signed for the 90-day for $126 with 3+3G bonus. Everything was fine. I saw the price changed from $126 to $120, so, I had set up online that I have it changed on January 24th, and added autopay ...
I had bought a PM Sim card a while back and had finally put it into my unlocked Samsung Galaxy S4. It worked for a couple days, however earlier tonight, it started saying Invalid Sim Card. Restarting the phone and even a factory reset does not fix ...
I have been with PM since November 2016. I just ported a new (local) number that belonged to an out of country friend while she was here visiting. I am able to receive and send text messages and make phone calls, but I am not able to receive phone ca...
Lost my phone yesterday .I've been with Public mobile since long time .Please make arrangements for me to receive a sim asap.My current address is xxxx xxxxxxxx xxx Toronto .Ontario xxxxxx. Thanking you M.Z.M. xxxxxxMobile number xxxxxxxxxx Edited by...
