*Urgent: Need a password reset because credit card is expiring

[cicek]

Hello!

Like many others, password reset button does not work for me. I cannot remember my password, and therefore I cannot log-in. When I try pasword reset, reset email is sent a week after and the link is expired by then...

My credit card will expire soon, so I have to access my account. If I cannot access, I think I will just let it go and find another phone company.

Any help is appreciated! 🙂

[cicek]

Thank you very much mimmo_L! 🙂

[CS_Agent]

@cicek please check your inbox, I just sent you a message.

Thank you @mimmo, have a great afternoon 🙂

Cheers,

Aïssata_B

[mimmo]

you need to contact the mods for help.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile