Forgot email for my account

[Lolo2010]

Hi, I forgot the email I was using for this account and can’t login.  So I signed up under a new email and new password but how do I go into my account now?  The account that is linked to my phone number 

[Chalupa_Batman]

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@Lolo2010 wrote:

It is not what I need.  when I go to “forgot email” it sends it to the new email I just added .  I don’t understand because the email is not linked to the phone number.  I need to access my account and being able to see my payment subscription. Now I only see the shopping option. I am already paying everything month. How do I access my account. 

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Hello @Lolo2010 

I have already given you the link to reach a CS Agent. Please contact them for further assistance.

[Lolo2010]

It is not what I need.  when I go to “forgot email” it sends it to the new email I just added .  I don’t understand because the email is not linked to the phone number.  I need to access my account and being able to see my payment subscription. Now I only see the shopping option. I am already paying everything month. How do I access my account. 

[hTideGnow]

hi @Lolo2010 you cannot use this new login for the old account, you need to ask support to help to sort out your old account login.  

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Lolo2010 wrote:

Hi, I forgot the email I was using for this account and can’t login.  So I signed up under a new email and new password but how do I go into my account now?  The account that is linked to my phone number 

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Hello @Lolo2010 

If you forgot the email, click on Forgot Email.

If you are still having issues, contact a CS Agent

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage