cancel
Showing results for 
Search instead for 
Did you mean: 

I can’t activate my account

Coachnels
Great Neighbour / Super Voisin

Everytime I try activate my account, it sends a confirmation code to my email whoch I input, then it sends another to my number which I can’t retrieve because my number isn’t activated!

3 REPLIES 3

Jona500
Good Citizen / Bon Citoyen

Don’t install you new SIM until you reply YES to port message from your old supplier. You won’t receive texts to your number on your new SIM until your old carrier has done the port. 

BKNS27
Mayor / Maire

@Coachnels 

Are you activating your account/SIM on the PM app?

Download the app on your phone and activate the SIM.

funpig1
Model Citizen / Citoyen Modèle

@Coachnels 

You probably need the assistance of a customer service. Agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.