Forgot my email. Please help

[Tim499]

I forgot my email associated with another phone number. I need to change my credit card info before i lose the number

I tried the forgot email option. But it just sends an email to the address that i have forgotten. I then reset the password via phone number, which i did successfully, but i still need the email to log in and change my credit card info.

Please help me

[BKNS27]

@Tim499 

You can call 1-855-4PUBLIC to check the status of your account and you can make a manual payment with your new CC before the 90 days deadline before you lose your number.

Contact a CS_Agent to help you access your account & email to update your CC.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

If you need to pay first without waiting for login issue to resolve first, buy voucher from Shoppers or London drugs and then load the voucher via My Account or *611

For login problem, Ask PM to help , Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

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@Tim499 wrote:

I forgot my email associated with another phone number. I need to change my credit card info before i lose the number

I tried the forgot email option. But it just sends an email to the address that i have forgotten. I then reset the password via phone number, which i did successfully, but i still need the email to log in and change my credit card info.

Please help me

---

Then please reach out to a CS Agent for assistance.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage