My self-served is locked

[hermaslo]

Can you reset my self serve account?  Thanks.

[CS_Agent]

Hi @hermaslo

I replied to your private message 🙂

I'll be awaiting your response to help you out.

Cheers,

Ashley

[wetcoaster]

@hermaslo

You really need to stop posting your personal information for everyone to see.

Click on the link provided above to send a private message.

Edit: Thanks to the person who dealt with that post while I was typing. @CS_Agent?

[hermaslo]

Please unlock my account. 

[wetcoaster]

@hermaslo

As mentioned above PLEASE do not post your personal information - this community is accessible to anyone with internet.

You need to contact the moderator team via private message to get help with this.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[hermaslo]

Can you unlock the account? 

[hermaslo]

Can you unlock the account for me? My email is xxxxxxxxx@gmail.com.

[CS_Agent]

 Hey @hermaslo

I'm sorry to hear that you're locked out of your self-serve account, but as @Anonymous said, why don't you send us a private message and we'll be more than happy to help you out 🙂

Looking forward to hearing from you!

Ashley

[Anonymous]

Hi @hermaslo,  In order to get your password reset, you need to send a private message to the moderator team.  Be sure to include your account number or phone number & account PIN to speed up initial communications.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Also, since this is a public forum, you should not include any personal information (phone number) in your posts here.  You can edit it out using the 3 dots in the top right corner of your original post.