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Activating new number, but OTC sent to new number which is not activated: Catch 22

Frustrated1000
Great Neighbour / Super Voisin

Started a new account and tried to activate the SIM with a new number. But the app needed to confirm the choice before activating the number by.... sending an SMS code to the new number which they haven't activated yet until I enter the code.

Now I'm completely locked out the account because it will only accept an code from the new non-activated number with no option to get a code to email.

 

2 REPLIES 2

slusagm
Mayor / Maire

you were using the app to start activation? on the app you picked a new phone number?  isn't that the next step supposed to be finalizing the activation ?  I don't think you need to login again, and hence it shouldn't ask you for the sms code.

anyway, ask PM to confirm what was wrong.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

eddieO
Mayor / Maire

@Frustrated1000 no worries, contact support agent and they will be able to help you out.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.