Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went to the US last Thursday (Dec 15) and got back today (Dec 19). Before I left, I purchased US roaming data, and it worked great.HOWEVER, the data usage showing on my account on Dec 15 was ~1200MB of 12GB, but when I checked today when I got home...
Hi. I have a new ZTE Zmax 2 I fired up over the weekend. It is all functioning g well, except I cannot send pix over text/mms even though I have read the tutorials and tried all the recommended APN settings. I'm stumped. Can I get some input on what ...
My boyfriend put my number as a referral but it's not showing up on my account. And I haven't had any replies from DM's so I'm hoping someone else in the community may have a solution. Thanks!
I'm having difficulties logging into my account. Ive tried multiple times and yet the server is still saying that my email cannot be verified. Is anyone having this same issue or know how to fix it?
I went to reactivate my sim card but i wanted to change my plan from a 90 day to a 30 day. The cost came out to 38 When I went to pay for it it charged my card 3 times and im still without service.
Hello, I am having difficulties registering my Tangerine mastercard for Autopay. I have confirmed that all my details (card number, address, etc) are correct, however I receive the following error when attempting to register: Unable to Process Trans...
Title says all , I received an email on Friday that the SIM cards were shipped , but was wondering if they deliever during the weekends as well? I live in Vancouver , BC.
I'm on a 3-month plan that expires on January 29th right now. I want to upgrade to a plan that is suiting my needs better. If I choose to change my plan NOW(the option is available), will I lose the remaining amount of money that I put for my 3-month...
@Shazia_K So I've successfully ported my number over to PM as well as others (wife, friends etc). My issue has been with my mom's port from Koodo. I setup her PM account as a new number in case there was a hiccup (good thing I did). I've been in to...
I am having trouble sending and receiving Picture texts. I have my data on but it just tells me "Unable to download at this time try again later" When I try to send a picture it just spins and spins but never sends. I know my data is on because I a...
Hey all. A few weeks ago when my plan changed at the begining of December, I was without service for nearly a week. The issue was resolved by the mods here and I am very grateful for how quickly they responded. But now for the second time this month ...
Hello @Shazia_K, I am getting an error on auto-renewal "Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." The same credit card is also registered on three ot...
I am able to call in and out but data was not working. I am using telus iPhone 6. I try to follow the fourm instructions for iPhone.however the cellular data I only found personal spot. Anyone know how to solve this issue?
Hello, my father passed away and has a sim under fall promo plan 12 GB). Activated, calling, text and data with zero problems. There are two months left. If interested and live in metro Edmonton area, it is available. (I live in Sherwood Park.)
How can I permanently disable/remove Voice Mail on my account? Thanks,
On Telus I would frequently go over my 2gB data limit per month, when I was very careful. I would use wireless whenever possible, didn't use certain apps like YouTube, watch videos, stream music etc.My first month on PM and I only hit 1gB. I started ...
Hey guys, I was wondering if anybody else is experiencing problems with this particular device. I also have an S4 that I was using before and with the S4 it gets LTE just fine. I also tried it with a Moto G (gen 1) and it works just fine with LTE as ...
Hi, I have attempted to port my phone number from Speakout Wireless to Public Mobile via Self-Service and it appears to have failed. I called Speakout Wireless and they indicated that the request requires the account number, pin and IMEI. I provide...
i purchased us roaming and i can see it in my account however I can't call and after dailing I heare message I don't have Addon. please help... I'm in Phoenit and see At&T as roaming provide. Please helpThanks
Hi guys I'm trying to activate my daughter's phone but it failed even though the credit card has been charged for 3 month plan that I chose. I cannot log on to the self serve account with the email that I chose for my daughter's account. Please help ...
$40/4gb Plans:I can takeover your plan if anyone is unhappy or have second thoughts or do not want to continue with their plan for any reason. Please send me private message.
I have completed 1 and half month with PM, so far zero issues, no call drops, no data speed issue.very happy with the service.
I just activated my account and it's easy as a breeze. The instructions are very clear and my number got ported right away.
"Public Mobile here..." reminded me that it was time to pay for my phone. So I rushed out, bought my $100 Payment Voucher, stuffed it into my wallet, and promptly forgot all about it. Didn't login to my Self-Serve account and top up my balance, lol...
Hello, 1) I noticed on my CC statement I was charged twice for my PM plan. 2) I've also been waiting 3+ weeks to port my old Rogers number to Public Mobile (When I signed up for PM I just signed up for a new number, and was going to switch to my ol...
I think a mod changed my plan to the wrong plan, at least thats what its showing under my plan detailes. I did not sign up for a 19 dollar plan I should be under the 120 dollar 12 gig 3 month plan. When i look into my account under ACCOUNT STATUS t...
I am a university student and will co-op in US for 4 months. I am currently public mobile customer. How can I keep my cell phone number for 4 months without costing too much?
Hello,My plan expired on dec 13, and unfortunately my cc info thats on the system was expired as well. I did update my card on the acc details however i can neither pay and reactivate plan nor change plane, every time i try to pay it says Unable to p...
I'm having a problem with my phone receiving text messages. I can make calls and send text messages, but cannot receive messages. I have tried turning off my phone. I also tried my SIM in another phone, and the same problem occurred with the other ph...
what a waste. Before heading down south, i did the US roaming add on for $20. My card was charged. During my all day driving i never got any text, voice or data available to me, even though i needed these so much. i dont know whats going on. (My acco...
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