Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Shazia_K Hi Mods! Could I get a tracking number for my SIM card order please (Order 92217)? I want to sign up for the new promo before it expires November 20th. I ordered it last Thursday and still haven't got it (I live in Montreal) so want to s...
Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?
Hi there, I'd like to share with you my current port number experience: 1) the link https://www.publicmobile.ca/en/on/get-started to check if your phone works with public mobile does not 100 percent guarantee that your phone works with public mobile ...
Hi, I recently travelled by bus to Philadelphia from Toronto. Just wanted to share my experience of using PM on the border and beyond it. Needless to say, PM works great throughout from Toronto to Peace Bridge. Was able to stream videos, youtube and ...
My account is all set up and everything seems good. My phone is usable with PM. I set up my apn. I rebooted the phone with the new sim card. but I get no service. PM shows up when I do a search for available networks but when I try to manually r...
I noticed many people are concerned with not getting a sim in time to activate the promotion. PM is doing Sim pickups on Friday and Saturday in Toronto, Montreal and Vancouver, This is Great news, Glad PM is going above and beyond, unfortunately we d...
Moderators: If this is the wrong forum for a thread like this, please, obviously, delete accordingly. I'm a recent convert to Public Mobile (thanks to the 90 day, 12GB, for $120 deal) and while I set up my account to auto renew, I didn't expect to ge...
Why haven't I seen @Caroline_D helping anybody yet? I hate to be so forward about it, but I was really hoping she'd be active on the forums by now. Hopefully everything is ok with her.I notice Jeremy and Dave pitching in today, great to see Shaz gett...
Here is my suggestion:So every time someone runs into trouble - activation, billing, referral, porting, etc... the answer is always the same - "PM a mod" and wait for them to get back to you. I have no problem with that - and understand that we are s...
Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...
Have some folks that may be interested and may order in the next few days. I've also referred someone that has yet to receive there sim card. Is the deal locked in as long as you order your sim card prior to Nov 21st.... Thanks
Hi there, My mom and step dad just switched to PM and have iphone 4's... The data is not working on their phones. Any ideas? Port seemed to be successful, ported from Telus 2 days ago.
"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...
Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...
I am getting tired for waiting to change plan. I know they are very busy but it takes too long.
i signed up for PM and had a mod help me port over from koodo prepaid. everything's working, but when i sign in, it gives me the generic error when my referrals try to sign up and put my phone number in, it says my number is not a PM number. i've DM'...
Hi; i cannot setup my voicemail, it is in french voice prompts. as per the previous thread i try to enter my PIN as well as navigate to change the language in the voicemail, but it says my password is invalid and it boots me out. how do i set my voi...
I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M
Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck. Is there way this can be escalated as my business has c...
@Mary_M Can you please help my wife and I port our old PC Mobile numbers over to Public Mobile. I sent a PM almost a week ago but you might not have gotten to it yet. Thanks.
This is the message i get when I dialed two different 8XX numbers this morning. one was an 866 and another 844. I was able to use a landline to access those numbers so they are fine. I also got a friend with PM and he was also go the message "sorry ...
Sent service request email (#4934-2855) on Tuesday last week and PMed on Thursday and Friday. Got one reply on Friday said that I need wait for short time. After 5 days of reply the number is still not ported yet. I have tried so many times to do the...
Hi,Just wanted to say how simple it was to renew my plan with the Fall Promo. Selected change plan, topped up my account and 2 minutes later everything is set up and working perfectly! I decided to use the Hangouts Dialer for outgoing LD calls, as we...
Hey all, similar to this thread here: http://productioncommunity.publicmobile.ca/t5/Discussions/LTE-Not-working-Galaxy-S6-edge-from-Wind/td-p/82794/page/2 I have a LG G5 with LTE bands locked out. The phone is unlocked but I'm stuck on 4G. Does anyon...
I had a friend recommend PM to me so I decided to take his advice and switch from Wind. This is where things went off the rails. I activated my SIM card on Sunday and subscribed to the 120 day / 4GB plan. Upon completion, it said activation failed bu...
Hi everyone, I successfully ported a line from WIND to Public Mobile about two weeks ago. I received a survey from WIND in regards to the cancellation. For those leaving WIND, please be frank on the survey (coverage area and network speeds leave much...
Hi Everyone, this seems to be a common issue right now with the volume of people signing up. I activated my SIM Card yesterday (12pm EST), gave payment info, selected the 90 day promo plan and was charged the $135 to my credit card.On the final page,...
can't send pics with texting and cannot receive pictures via texting. Gets hung up on my end when I send.
So I have a weird problem that I can't seem to figure out what the pattern is. I just activated my account and ported my number a few hours ago. I even got the confirmation text message saying it's completed. However, here's what I seem to figure o...
Hello, I plan on porting a number I have from a WIND Mobile account, but that account has multiple numbers attached to it. I was wondering if porting one number would close the entire account.
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