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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self Serve account

I activated my account today( I hope) and it even send a comfirmation email, but when I go to sign in with the details I chose, it is being problematic. It keeps saying: Sorry, your login attempt failed. Please try again. I know for a fact the pass...

Resolved! Questions Before Switching from Freedom Mobile

Hi all,I'm looking to make the switch from Freedom as they currently do not cover my area consistently (frustrating!!) but I have some questions before doing so. I'm looking into the Freedom Promotion, will I have 4GB of data per month, for as long a...

Freedom Mobile to Public Mobile issue

charged my credit card and then I got : Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. I can't even co...

Don't want voicemail

Is there a way to completely disable voicemail?

Carrier Settings for iPhone

I read in another post that there are new carrier settings (version 28.3) for the iphone. The update now included to have group texts with non iphone users, which is a setting I really want. My phone is not prompting me to install the new settings. I...

Need help with my plan

Just set up the plan now, went for the $120 90 day, province wide, unlimited text, 6 gb plan. Now i log in for the first time on my account and it tells me that the plan i have is the Pick and pay $10 per 30 day plan. It also says i used $8 dollars f...

Plan I saw on facebook.

Hi I have a question, i saw an ad on Facebook about public mobile offering 2gb of data with unlimited calling/texting for 40$ every 3 months. I just want to confirm if this is true or not. Many thanks!!

How to get the promotion off of Freedom Mobile's promotion.

Port the number when you do the activation at the same time.

Resolved! What is the best way to save for Nation-wide calling?

Get activated to province wide, while the promotion is going for Freedom Mobile. Get 4GB of data and unlimited calling province-wide for $40.00/month (90-day period activation). When you do activate it put the number port over the number right away t...

Can we re-use a previous email address with Public Mobile to re-activate the service?

Public mobile keeps the email address as your ID of your account. If you want to re-sign up, you need to use a different email address then you can use the previous one.

Was late paying for autopay and now i added the money and its not working

My auto pay date is june 20th..now i paid n i tried callin out n it says phone not active..now I reset the phone..n i still cant make any calls.. i look at my service it says active..Now i check my payment history and it says on june 20 auto pay 6$On...

From Freedom to Public

Hi there,When i was activating my card for the Freedom Mobile promo, I think I did it wrong and corrected the plan this morning but it won't be in effect until the next billing cycle. I was wondering if you can adjust the plan so I can get the Freedo...

Got stuck on payment, now SIM is invalid

Hey guys, I am trying to port over from FM, but when I got to the payment part it said there was an error making the payment and I had to start over, now I cant start a new activation because it is saying that the SIM is invalid. Any suggestions?

Resolved! PUK CODE

Good Day everyone. I recently turn on sim security and set a pin and right after I was lock out of my phone. It asking me for puk code. I got a message please call your carrier to unlock code.

Resolved! Ended up with wrong plan twice, still can't place calls

Howdy, hopefully this is the right forum for this - and I've already emailed about this, but it's kind of a big inconvenience for me at this moment so I'd like this resolved ASAP so here goes. I've basically picked a plan as I activated my sim card o...

Port in from Freedom, voice call out okay, no text or data

Hello, During my port in from Freedom mobile, I experienced some hiccups. When I inserted my SIM into phone I found that I had no service of any kind including talk, text, or data. When I logged into my account I found nothing was selected for the...

The number entered does not belong to a valid Public Mobile Subscriber.

I was trying to activate my publicmobile SIM card and face to error stated below : The number entered does not belong to a valid Public Mobile Subscriber. I am currently freedom user, trying to switch to publicmobile.First I tried to activate through...

Resolved! can't activate SIM card

Same problem as this: There is currently a bug related to new activation of SIM card on your website that prevent any new customer to register. The problem was raised by many people in the community since last fall. The issue is at the step 2: Phone ...

Port from Freedom Mobile - Help Help Help!!!!

I ported my phone from Freedom mobile to Public mobile yesterday for getting the 12 GB 90 day plan with unlimited province wide talk and global text and ended up getting $84 plan with out any talk!!! There is definitely some issue with the public mob...

Resolved! 2 FM cell numbers on 1 Account #

Ok, little worried here. I wanted to sign up my kids on the new FM promo. Just ran down to FM and got 2 new cell numbers on the $25 plan. Now, I am going to port over the numbers to PM to get the promo. But, just saw that both numbers are on the same...

Resolved! Port from Fido failed and PM selfserve is throwing error

Hi, I am trying to port my Fido number to PM but got the following error in the portal:We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. The above message showed after I clicked on th...

Resolved! Freedom Mobile Plan Activated Wrong

I activated my account this afternoon following the instructions for the freedom mobile deal. After the activation, it shows that my plan is only 30 day pass with no talk, text and data, even my balance is showing $110.Please help to change my plan t...

Resolved! Unsuccessful Port

I need to lay this out here in the hopes of clarifying my situation to the mods, and maybe someone in the community can help me out if I am missing some information. I have two phone numbers, one with Freedom and one with Koodo. I want to take advant...

Understanding which phones CAN work with PublicMobile

I got a Google Nexus and sadly this phone isn't all they say it would be. For roughly an hour this early morning, I was looking at the brand model cellphone I wanted. *Drumroll* BLACKBERRY I have now learned that in order for a cellphone like a Black...

Resolved! Limited Time Offer for Freedom Mobile Customer

Hi : I just like to find out if this scenario would work for the promotion. I would like just do the activation for the sim card and selct a temporary phone number first. Then I port my Freedom number some other day before the end day June 30. Thanks

Another Freedom porting issue - data is on and working, but phone/texts are not

Hi everyone, I ported my phone over yesterday. The data started working right away, but the phone and text functionality is just not. I'm not able to receive texts or calls. I emailed through contact us, as I received a text from PM that said "experi...

Koodo offers Public Mobile customers $10 monthly bill credit

Sibling rivalry? http://mobilesyrup.com/2017/06/21/koodo-public-mobile-promotion/

Resolved! Unable to receive calls and Freedom Mobile promo

Hello,I am unable to receive calls since switching. I can call others, send texts, receive texts and use data normally but cannot receive calls.Also, when I look into my plan, it says my data for 90days is 6gb (meaning 2gb per month) instead of 4gb f...

Still seeing 6GB data only on my account..

I should receive extra 6GB data under my selfserv account after moving my Freedom account to PM. Right now, I still have it only 6GB.. Can help, please? thx

Resolved! Porting Issues

I activated my account yesterday, and received confirmation that my number had been ported from Freedom. I can make and receive calls but am receiving no data. Can't figure it out. I am using a LG V20 which is unlocked. Can anyone help? Thanks.

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