Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active. However, for some reason they can only make and receive calls but can’t connect to data. Thei...
This appears to be capped at 2000.I was about to send a message to will13am where I hover on the username and then click Send Message in the pop-up when I noticed a nice round number and thought to say something about it. So I went back and thought w...
I activated my plan and I was told will get next month for 0 dollars. However when I login my services it saying next month 57 dollars anyone know what I can do ?
Hi there, I am set up for autorenewal for my plan, however on Saturday, Sept 7th, when my plan was supposed to be automatically renewed, it was not and I was stuck without any data/service. I called *611, paid through the phone line with the credit ...
My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones. Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra). Recently though neither ...
For some reason when I call my sister (who is with Rogers) my calls go directly to VM and my texts aren't recieved. She doesn't seem to have a problem calling or texting me. I'm also sure she isn't just ignoring me since we tried while in the same ro...
We had Hurricane Dorian hit us on Saturday and just now, Monday morning, we are getting internet service back. I am frustrated to say that data did not work even 3/4 of the time, even long after the storm was gone, and still not working this morning...
Hi. I attempted to change my plan to the $25/mo today from the $40/mo plan. However, only $10 was charged to my account (there is still $16 in my account) My account is actually showing my current plan is the $25/mo plan, but that my next payment due...
@CS_Agent My credit card was charged for automatic top-up on Friday.The balance then disappears, but there is no indication of an debit charges for my service.My phone has not worked since then and I'm not sure what I need to do to reactivate my serv...
I had an account from a couple years ago that I had to leave because of billing issues that couldn't be fixed, when signing on with chrome it still has my old log in credentials and i wondered if i can log in, pay the regular bill for the plan i had ...
https://www.luckymobile.ca/support/phone/universal-network-level-call-blocking Lucky Mobile proudly advertises this fancy new thingy. It's basically a passive security feature, kinda like a phone number version of an adblocker, it detects and blackli...
When I registered I gave myself a username which I used to get on tge Community. Tiday I cannot find the link where I can enter this username and log on. Thanks
So frustrated! I bought my son aninexpensive Maxwest Nitro 4X phone at London Drugs. He is only 11 and just needs it for safety reasons as he takes the bus on his own now. The phone says Emergence Calls Only - No Sim Card then how does the phone r...
I lost my phone today and I know I can not find it. I have been trying to remove the auto-top-up setting in my account but the credit card removal button never worked.
Hello I have done porting my number from Fongo. I can make outgoing calls and text messages from my phone. But out the problem is I cannot receive any incoming calls and text messages on my phone. It still goes to the Fongo app! Appreciate help fro...
I am trying to transfer my phone number to my PC Mobile/ Koodo phone number. It keeps coming up saying that my phone number is not available. I would really like my old phone number. How do I go about changing it.
I recenctly changed my plan to get an extra 500 mb of data a month , and also have been given a promo 1gb a week ago. I am wondering why these changes dont show up on my phone data meter. Each month when I renew it automaticaly resets . Changes do sh...
At 1pm today (Sunday Sept 8, 2019) I paid for my phone using a voucher, via *611 - I still do NOT have service and it is now 8pm. My account shows me the money is there, I also recieved a text right after I paid, saying my payment was recived, but i ...
The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I am still using my number with other carrier and never register with Public mobile.Can someone help?
I did not know that the Visa card I was using was recalled. Therefore my AutoPay didn't go through. Now phone is deactivated. I want to change to a new credit card and get my phone in use again. I forgot or never had a password. I follow the steps ...
Hi all, I activated my daughters old Iphone SE for my sister in law with a $15 plan back on Sept. 6, 2019 and was able to make and recieve calls on that date. On the 7th when I tried to give it to her I noticed that the call feature wasn't working. I...
