Community

Does anyone follow PM on Twitter? Curious about your thoughts

Just curious on people's thoughts on the PM twitter posts.  They are the only cell phone provider i follow so  not sure what the other companies tweet about.  I am probably going to stop following them as I dont see how most ot the posts are really r...

Transaction Balance Write-Off

I had money in my account balance yesterday. However, due to unforseen circumstances, I had to immediately change plans to a different carrier and deactivate my Public Mobile account. However, the money that I had in my account balance was charged an...

No service

Site configuation was obviously was created by someone who smokes pot.This is radiculous - there is no sense in anything on the web. Your robot apparently gives outdated information. The pages doesn't look like he is referencing to.Now, I do not have...

Can't receive incoming SMS or calls

Hi there, I've had an account with PM for quite some time now with no issues, using the same phone with no changes to hardware or software (Google Pixel). As of sometime in the last 72 hours I've been unable to receive SMS or incoming calls. I can se...

calling 611 to check addon usage.. sending to live agent

heading to the states and wanted to check out 611. In USA i believe 611 will not work and  will need to call teh 1800 number)  Anyways  the prompt said my plan will be pay at 2am est on my renewal date  and plan will be renewed at 5am (this second pa...

Reactivating my account

Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around. I had just ...

10 days US roaming and extension afterward??

Hi, I started US roaming 10 days ago and it has finished now,however i tried to go into selfserve and add more, it did not show me options this time. It gave me US Talk & Text bundle for $15 only and no DATA options. I purchased another $15 option to...

does Public Mobile have any or is planning any options for smart watches that need data?

such as Apple Watch? can that device share the data on my phone? or some accomodation be made?

Can't receive/send text

My plan includes unlimited texting. However, I can't receive or send any text. If someone sends me a text, my phone will show that "you were sent one message, but your plan doesn't include texting". Can anyone help me on this? Sue

My fears were correct - my renewal and plan change failed miserably.

Long story short, I set up a plan change about a month ago. A little over 2 weeks ago I noticed my self serve was messed up (not showing the correct amount due, not showing the correct plan change, etc) so I sent a message to the @CS_Agent on August ...

Payment system glitch - AutoPay not being processed, account suspended

Dear Public Mobile, There seems to be a bug in your payment processing system. AutoPay was turned on for the account, but I received a text message today afternoon saying saying "Your plan did not renew because we did not receive your payment. Make a...

plan change not working

hi ... new here ... tried several times to change my plan from Canada wide talk to Canada -US but it's not happening... not sure what i'm doing wrong

Text Message(s) from PM.

Got a text message from PM just a couple minutes ago, it was a survey.  Wondering who else got this.   It consisted of 5 questions, but mostly concentrated on whether or not I used the Community, and how often I use it and if I was satified with the ...

suddenly no service

hi, my phone was suddenldy lost service yesterday morning, i still have lots of unused data and i couldnt use text msg and calls. need to be fixed assp!! thankssssss  

LOYALTY Reward claim help.

I've had this plan since 2014 and just discovered the loyalty rewards 1$/year for max 5 years of loyalty. How can i claim this?????

Get the exclusive offer from kodoo.

Very interested.PM suggests me to switch to koddo.for me couriousness, PＭ is going to discountine?      Public Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of d...

Plan Renewal Date

Hi, I am looking for some assistance with my renewal date.I currently have exhausted the data on my plan, and have purchased multiple data-add on due to certain cirumstances. I have a couple of questions: Is there a way to move up on renewal date?If ...

Plans

So I feel as if I got the short end of the stick because public mobile locked  my account I've been trying to get in for MONTHS and no one has helped me. My plan was changed without my consent and I don't even get texts for promotional offers like ev...

I am being charged for add on data that I didn't want

Lost refer-a-friend reward for no reason

I had 2 referrals, one changed company and the other is still very much active and paid her 3 months bill not long ago. what gives ?

Total newbie

Hey all - can someone shed some light cause I'm a little confused.  First off I'm with Bell - and they are literally giving it to me up the #$%.  I somehow found PM and trying to navigate the plans and what they mean.  No contracts but you pay either...