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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plans

What is public mobile planning to do to compete with the unlimited data plans now being offered by the big three?

Resolved! Who can stop forum spammer?

Are Oracles and Moderators authorized to stop forum spammer? I already reported some of the posts an hour ago but the poster is still going at it. On post number 20 right now.

Regarding monthly payment

I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?

Resolved! Data limit

If I reach my data limit, would I have to pay for over data usage fees or will it simply slow down (similar to Freedom Mobile). Can I receive text notifications from PM on when I'm getting close to or have already reached my data limit?

Resolved! Previous Koodo customer wants her phone number changed back

I was a Koodo customer that switched to Public Mobile. I was given a new phone number. I would like my old phone number back. How do I do this?

Resolved! Payment by credit card

I'm new to PM and I had setup payment by credit card when I signed up 30 days ago. When I looked at my account just now it says plan expired does that mean I need to manually pay every 30 days? I'm under the impression that my credit card will be d...

Sim card purchasing

Today I went to the mall to purchase a pm sim card instead of getting one from amazon . The kiosks that i purchased it from was at WOW mobile. I just wanted to buy the sim card and do the setup myself at home. But they said I needed to activate it t...

Phone not working

I've been waiting for a response from the moderator. My issue is I can't text call or use data. Status says active. My plan got switched, was supposed to be in effect Sept 8th, when the 90 day prepaid was up, got confirmation for that but now it sho...

Plan renewal problems

We have made a payment to cover the renewal and was showing a balance suficient to cover the current expired plan that expired today how ever it did not renew, but was showing avail funds on my profile. so I selected the same plan again from the avai...

New account on unlocked iPhone SE. Voice and text work fine. Cellular data "Could not activate ..

Hi all, I had a Public Mobile SIM card installed at a London Drugs a couple of weeks ago and my phone number ported over from Petro Canada Mobility. Everything went very smooth and quickly. My voice and text has worked flawlessly but today when I l...

A referrals referral

Hey, i am curious if my referrals (a lot sent out) can refer their friends and if there is a benifit for me by my referral sending out more referrals. Like maybe $0.50 off your bill as a 2nd level referral? If not - that’s a cool idea to implement . ...

Unable to activate

I have been trying to activate numerous times, and still no luck. May I please receive assistance in this matter.

Not receiving calls from a certain geographical area.

I can no longer receive calls from what seems to be a geographical area. Everytime my sister calls she gets the message "IUT3 is not available at this time" She has tried from a VOIP land line and 3 different cell phones. They all get the same messag...

Forgot password and locked out of account

I have forgotten my password and when I tried to change it I was locked out of my account. Help!!! I need to renew my plans.

???????

how do you get an answer to questions?

Resolved! 30 days vs 31 days ?

Hi everyone,I have a friend who is interested in joining, but she wants her cell phone bill due on the same date every month (no hidden surprise charges!). How does this work with Public Mobile ? I am new to the service myself, and I can only tell he...

not having people

self serve does not work for people who need help we need help because we dont know how to use this technology

Resolved! add more minuets canada wide

how do I change from 15 dollar 100 minuets to 25 dollar unlimited canada wide calling

payment

unfortunely on june 20th 2019 when you went to take the payment out, my credit card had expired but instead of informing me ,you shut the phone off. There is enough money in my account to resume and credit card auto pay can resume...expiry date chang...

What is wrong with self serve portal?

Trying to change my wife's plan for her to the $40/month, and also update to new credit card. it charged my card for 7 dollars, and it said it changed the plan. However I cannot see anything about plan details, and when I click to see it comes up w...

Voicemail says “account not valid.”

When someone calls me and it goes to voicemail and automated voice says “This account number is not valid” over and over again. Then says “1v1 the client you are trying to reach is unavailable please try again later” twice then hangs up. Help!! I ha...

Resolved! I just received new credit card

My service has been canseled please can somebody call me I woyld like to renew my service my phone number is DELETED. Edited by stonechucker to remove personal info.

Activation error and payment was successfully deducted

I bought a new sim card and I was trying to register that sim and payment were deducted from my credit card when I click on activate that time It was generated an error message and I tried again register but it shows invalid sim card so can you pleas...

Not receiving text messages

Had a US text add on which just expired now i cant receive texts. Please fix ASAP.... From the other posts this appears to not be a new issue.Please fix so it does not happen again!

Resolved! Unsuccessful Phone number transfer

I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and...

Payments

Need to change payment method-don’t know my pin

I have an old sim card, I can activate it

I have used pm for a while and then canceled. Now I want to join pm, I can activate the old sim card.

Re: How long does it take to get a moderator response?

I’ve been trying to get help for 3 days!!! Isn’t there anyone available to help me with a locked Sim???

why can I not acces my acount

Account is absolutely bleeped

My mom's account is **bleep**ed.Somewhere during the month, data got removed from the account.Can't login to online system to double check if it removed or overused because aparantly her email is not in the system so it wasn't used to signup and neit...

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