Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why PM moving backward ?

The promise of 5G technology starts with ultra-fast connections up to 40 times quicker than 4G, but a more subtle benefit is the concept’s signal prioritization that would give a message warning a self driving car of an impending collision, for exam...

I'm out of here

Due to the number of threads with foul language, constant arguments, and bashing of PM, I'm no longer going to participate in the forums on any kind of regular basis. this USED to be enjoyment for me coming here, and it no longer is.

"Reactivate Current Plan" doesn't work?

Hey guys, so my account got suspended a couple of hours ago because I wasn't able to top up on time (on top of the maintenance). Therefore, I topped up $50 to reactivate my current plan. But nothing has happened and I now have a $50 balance. What do ...

new to PM

I switched to PM yesterday. Everything seems to work almost OK . I am using the home line with the Phone Power company. This line is using VOP (internet) ttechnology very much like Vonage. When I try to call from my home phone to the cell phone...

no internet on my plan

Hey Guys, just a few days ago my internet stopped working on my phone. Thought I had used it all up but im in my new billing cycle and I don't have internet yet. Can a mod check it out please ?

Resolved! Can't get voicemail to work

The voicemail keeps telling me to make a passcode 4 to 15 digits followed with the pound key and I keep doing it but it's saying it's not correct. Is there something I'm doing wrong? @Shazia_K

Seeking data without expiry

I purchased a SIM card online and now have it, but the prices are higher than my former carrier. Freedom mobile charged me 30/month per month for unlimited talk, text and data, but you guys would charge me $33/month for just 3gb data for 3months. I...

paid for three months but only need 1 month

Hi i have an account which expired on the 14 ,i lost my credit card and was hoping to have a replacement on the 15,which didn't happen ,so i added a diferent card and by doing that i inadvertedly renewed my three month plan,which i dont need because ...

Resolved! Samsung Galaxy S5 to LG G4

Anyone has or experienced the G4 with PM.Unfortunatly I have to give away my beloved Galaxy S5 , to my father and I didnt want to spend much on a new ridiculous expensive phone with almost nothing more extra so I went with the G4 for now as it still ...

Number porting

I need public mobile to complete the porting

Help

I receive my Sim card registered online paid for the package online and no activation email was received and now the phone is not active and I cannot sign in and I cannot reach anyone can you please help me and tell me what to do

Phone plan.

Hello,My name is Matti. I had recently topped up my account with a sum of $76.00 and decided to change my plan to something more simple. I then changed my plan to the option of 90 day pass, with unlimited Canada wide talk without data and it charged ...

want to change price plan

so I have no net left I want to change to the 18 gb over 90 days can I change it or do the mods have to thanks

A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

The changes announced yesterday and the ridiculous price increases are a craptastic disgrace to the company and a betrayal of the community that supports it. There is no longer a reason to support this company--Public, you were supposed to be a disru...

Resolved! Upgraded Plan

Hi!I upgraded my plan 3 days into a new billing period, but it would appear I have been charged twice for the same time period. My former plan ($111+tax/90-day cycle; renewed/paid on July 11, 2017) was upgraded ($156+tax/90-day cycle; completed on Ju...

options and what i got

i set up for unlimited talk and text for ontario no data for $90 plus tax..paid for it...then got a text saying i'm not setting up for texting..have emailed pm a few times and get no response...leaves me just irritated as if i try to update my servic...

Resolved! SIM Not Supported

Had Rogers unlock my phone yesterday. Apple Iphone 5. - wiped my phone, restarted. restored. - following the unlocked procedure from Apple.- - got a text at one point saying the phone was unlocked.from Rogers - signed up for PM. - tried to put in new...

Account suspened, please help.

Account suspened due to balance overdue. Paid off the balance yesterday but my account stilld saying " Your account has been suspended".

cant buy US text and talk bundle

so im in the US and went to addon text and talk roaming bundleit charged to my credit card and now the money is in my funds .....but no mater how many times i try it will not add the add on.I have the 28$ plan canada wide talk and text any ideas? Im ...

The Offerings PM just announced, Should the CRTC get involved to straighten this out?

The Latest offering PM just announced, I think it was, though the Gesture was well intended, I think it was the wrong approach, PPL might take this the wrong way and that I persanally FEAR that this might Backfire, and lead to PM being Shuttered Perm...

Resolved! How can I see which month I received a reward badge?

I just looked at my profile, for the first time ever, b/c I got an email saying I had a new badge (it was for posting an Idea). While I was there I noticed I have 2 "top 5% contributor" badges, which might mean I have a couple of months of $4 rewards...

waiting for a refund payment due to a glitx with your site last month it went through twice?

i had 2 payments go through last month due to a glitz with your site im still waiting on refund

SERVICE DOWN: Cannot connect to Public Mobile Network

I am not able to connect to the public mobile network. My account is active and just suddenly stopped working today. When I try to make calls it tells me I don't have long distance on my plan (even though it is a local call, and this happens for all...

Resolved! How much 3G data is included in $40 promotional plan

Can Oracle's or moderators please explain how much exactly 3G data total (included the bonus) new customers will get on $40 promotional 3G plan. The explanation on the website is not really clear. Also there are no zones for a talk I hope? Not like c...

Just pre paid for a 3 month plan an hour ago. Is there a way to cancel?

I pre paid for a plan an hour ago, but I didn't realise that my phone was locked, not I am able to get a better plan with my original provider. I only regestered and paid an hour ago, Is it possible to get a refund this early? I dont want to have was...

Question About Plan Changes After Ordering Sim Card

Hello everyone, Yesterday I ordered 2 sim cards hoping to take advantage of the 3GB / 90 days for $111 for both myself and my wife but, unfortunately, I just found out that all of the plans have changed. Will this plan still be honoured as we ordere...

SIM Cards At WOW! Mobile

Looks like you will be able to get a SIM card at WOW! Mobile locations starting July 21st. http://mobilesyrup.com/2017/07/14/public-mobile-sim-cards-are-coming-to-wow-mobile-locations/

how to cancel one order I put yesterday

I got my sim card, and put a plan order last night.Today, I find the plan is 3G data, not a LTE. I have to cancel it and get my money refund.Don't know how to do it.BTW, whith the "Your Mobile Activation Details" email information, I can't login my...

Resolved! PM features

Now that PM costs the same or more than Koodo, Fido, corp plans on Telus, Rogers etc.. for LTE plans, will PM now consider implementing name display and volte on their network like Telus?

locked out of account trying to change price plan

I have been trying to get into my account to change the plan and I got locked out tried to reset password and I still can't in very frustrated please help.

Community

Forum Posts