Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to change shipping address on my order of a new sim card. How can I do this?
How can I call overseas international, is there an addon? Thanks. Don.
hiii have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.can anyone help me? what is the problem?and what i need to do?thankyou
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??
I accidentally purchased same add on twice within a few seconds. I thought the first transaction did not go through but it had gone through. How can I cancel one?
I just recieved two texts from Public Mobile, each containing a new PIN. I didn't request a new PIN — is someone trying to access my account?
I am new here, i just set up a phone for my son, unfortunately when i went to Walmart, the girl who was great said that i could not purchase a PM sim and that they only activate....Well, I wanted to have the phone for my son this weekend....so i had ...
I set up an account in error in January. The SIM card was never installed or used in any device, thus no usage ever occurred. I wrote to a moderator in January but never received a reply. I have searched and can not find out how to cancel that accoun...
My wife and I signed up for Public Mobile a month ago, and both signed up for auto pay. When it was time to pay for the next month, mine was fine, but my wife's account got suspended for non-payment. I went into her account yesterday and signed her u...
Hi,I own a store and a soon expanding my services. I am looking to be able to sell public mobile to customers and be able to register them etc... I'm wondering the process I need to go through to make this happen? I've been told to speak with a "Mode...
i have been trying to log into my account for 4 days now. will not let me reset my password. What do i do now?
Help! I set up one of my family phones last night with my cc# and tried to do another one and it wouldn't work. Any ideas??
@CS_AgentHi! I need some help I just made my account on Public Mobile and I want to transfer my old Koodo prepaid number to use on Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.
I purchased 2 sim cards recently ( with the bonus of 5G data to be activated before June 16) i have registered 1 sim card under the eamil address: but I cannoe see if the 5G data was added yet: where would i see/check this ? I was in the process of ...
"you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10."I know this is what the web said. Today, called Wa...
Good day everyone,I am just a bit curious about the referral reward. I got a PM SIM a month back, and then activated it at home (with a friend referral), then ported from Koodo post paid to PM. Failed! After 2 weeks without phone number, I successful...
Today i checked public mobile website, and i see that most Data plans fees are lowered.i am paying 30 $ for 500 Mb plan but for the new customer he is paying only 25 $ for 1 GB !!why i didn't get any notification email or sms about the new fees?!And,...
So like the title, I requested a plan change on my account and checked it several times to make sure it was set to change. That day was today and it didn't change. The plan stayed the same and I'm frustrated. I sent private messages to the moderator ...
I tried to change the plan twice. I wanted the $25/mo plan... first time while I attempted the instant change.Then I settled for to be activated at the next cycle... Neither worked... kinda unimpressed
My Phone Is Almost Gonna Give Up On Me Is There a Plan To Get A Phone On Here And Pay Along With The Plan ??? Thank You Desperately in Need.
Can you change plans anytime through the month or does it have to be done at the end of the 30 day period?
Hey guys,I'm thinking of switching from Eastlink to Public Mobile (it just seems like a better cheaper plan overall, more coverage too). I have one question though. Currently I'm in PEI but will be travelling to Saskatchewan for 6 months. If I switch...
Hi there my son added funds to his account a day before renew date will he be good to go on renew date
How do I see if the payment did not go through. Need the add-on next week not now.
I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was b...
phone number removed by computergeek541
Hi all,The $15/month plan says it has BONUS 250MB 3G DATA with autopay, is this data every month or just a one time bonus? Can anyone with the plan back it up? Thanks
I remember that the plan I booked was $25 per month(1 GB of data at 3G Speed)with AutoPay Bonus.($25 for 500 MB + 500 MB AutoPay Bonus)However, I was charged $31.64(including tax) from the next month after my booking, and $31.64 was automatically deb...
I bought the SIM card from Koodo booth, but it does not work (I see no SIM card error. I tried tree different devices.) I am not able to use other sim card, because I am not able to create user account. To create user account I need to receive verifi...
