Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i cant use to pay my bill through my mastercard or set auto pay ! help pls
Hi,Data not working but I can make calls. Checked and still have plenty of data on my plan left. Any ideas at to what may be causing this?Thanks
Last week I noticed I had a voice mail message. I try and access it and it is completely blank...I dialed my number (from my phone) to access it that way - still the same thing. Can anyone help with this?
i lost my sim after making an account and i cant access my phone number so i lost my account. i did not enable self serve
@Moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I c...
I've just signed up for Public Mobile this morning around 8:45am and for some reason incoming calls to my number are still reaching my old service. My number was previously with Petro Canada Mobility: a prepaid service that still had a balance on it....
hey there!the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and need to renew my plan.any ideas?thank you,paula
Why did I get this $25 charge when I started the plan -- in fact what is the $75 credit for90-day plan/Forfait de 90 jours $25public mobile charges
Hi Public Mobile Community,I am a total newbie, less than 1 week. I have to say, although I read about many of the registration/activation issues, I did not experience them. I ordered my SIM card online and when I received it about 5-6 days later, ...
Hello Everyone, For those bargain hunters out there that like saving as much as possible on their cell phones I found a great deal on a great phone that works well on the Public Mobile Network. Costco has the Motorollo Moto G5 by Lonovo on sale at Co...
Have a credit balance on my account and it still suspended my phone why
Hi. How do I apply to become an agent for public mobile?And how long does it take to apply? Thank you Louie
Hello Community or Mod, I have three phones activated with PM , and I need to make changes to my young son's plan - however, the only account that I can get into is my own plan . can someone please give me directions. Thankd Cindy
Hi guys I changed my plane to Special Offer! $40 for 4.5 GB of Data at 3G Speed on Nov.13 but I still dont have data on my phone. Why is that? Please halp me.
I am leaving to travel internationally on a cruise shortly. I currently have a plan that has: - Unlimited Canada-wide Talk- Unlimited International TextI know I cannot get an international roaming package. My questions are:I pre-pay for my account so...
Hi, I just came up with an idea. We can pay friend's bill (the amount due) by matching their Public Mobile phone number using account balance. Our friend can see a notification on their panel showing they don't need to pay in the coming month. And Pu...
Hi,I am a new customer signed in yesterday on $10 for 30 days plan and I am supposed to get 50 text messages wi this pan. I have not used any text messages yet but when I log in to my account, it shows that I have already used 12 text messages. Why? ...
I have been using Auto pay for PM for 6 months and there has been no issue but today my acount has been suspended. I recieved a text message saying "Your plan did not renew because we did not recieve your payment" but there is more than enough funds ...
I buy a new SIM card today , it may delivered in 3-7 days later, and i want to order the plan for $40 for 4GB, the limitied time plan,so I want to know if the card didn't come can i order online ? and how many days or when the plan will end ?
Hi Guys,Hope shopping season is going well for you all. Need your help to locate the missing leg.. Just got my new phone through one of my friend coming from India i.e Huawei Honor 8x and was looking to use it with PM. I ordered this one after doing ...
Hello;I have registred with public mobile on Oct 11th, I have received text message on Nov 7th to remind the payment, I am not registred on the automatic payment and I didn't pay the bill but on the 10 th November i have received a text message sayin...
Is there any way at all to dpeak with a real voice? I am trying to cancel father's account because he is too old to cope. But you do not recognize my email and I do not recall setting up a PIN for the AutoPay. Help please!
My wife calls the states only a few minutes a month and doesn't require an add-on. Will she be charged a per-minute rate?
Lately I’m having some issues with dropped calls, and just before people are either cutting out or their voices seem robotic or tinny. Anyone else? Ideas?
I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.Dale
My credit card number expired and autopay didn't go through. I inputted a new credit card, but then it said that I had an invalid plan. So I went to choose a plan for 90 days and it charged me $45 dollars. However, after switching to this plan I stil...
Hey I'm in the process of trying to switch over to public mobile with old phone number When i enter # for eligability it says its not eligable. I want to keep same phone number. What do i do??
My plan says that I have unlimited international text messages, but when I was overseas recently an SMS message did not come through to me until I returned to Canada. Does anyone know why this is? Thanks
hi there, my iPhone can not send SMS messages even though i have unlimited text.under iMessages, it shows "Waiting for activation..." i did try multiple times the suggestion to turn ON/OFF aeroplan mode followed by turning OFF Messages and Facetime, ...
i need to change my plan but it says im locked out of my account
