[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Switching from Freedom
My boyfriend wants to switch from Freedom to Public Mobile. He currently has a month overdue and the next month due next week. Is he able to transfer his number while owing a month? Or will he have to contact freedom and pay it off before he can tran...
Making a payment
I made a payment of $20 using payment voucher yesterday evening and still I am not able to make a call. Earlier, whenever I made payment using payment voucher, it was instant.
Resolved! New customer asking about Add On
I was planning on switching to Public mobile plan $25 for 30 days. It has 500 MB but states BONUS 500 MB with AutoPay. Does that mean it will renew monthly with 500mb as long as I leave auto pay on? Or is the extra 500mb a one time add on? It doesn'...
Top up 15$ and received nothing, why?
Hi, Today Mar 26 2019 after my plan reach the call limit (50mins, plan 10$/month), I tried to add on some money in order to make more phone calls & I found the special plan 15$. I chosed to top up 15$ immediately (credit card) without knowing nothing...
Resolved! Charged twice
I was charged twice, once after it said the payment didn’t go through so I put the $30 on not realizing it has charged me already. What should I do to get it back?
Resolved! Public Mobile's reception in remote areas?
I'm wondering if anyone is either using Public Mobile in the more northern areas of BC (ie: Fort Nelson/Fort St John etc), or travelled there and what is/was their experience in using their phone services or data reception? Another question would be ...
Changing Plans and Loyalty Rewards
If I were to change from the Fall Promo plan of 2016 to the Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus plan, would I lose my Loyalty Rewards or would they simply be transferred to the new plan? Also, if I set the change to occur on my renew...
Resolved! Service reliability issues in Windsor-Detroit near the river
Does anyone have any service reliability issues using Public Mobile in the Windsor-Detroit area hear the river?Most carriers have issues and charge US roaming charges when actuallly still on the Canadian side, and phone calls won't go through. Since...
Resolved! Understanding the billing statement?
Need help understanding the billing statement? I have two pics attached. I am signed up for $40.00 a month plan, autopay. But yet my bill is stating $65.00 on it. Can someone explain to me how to read and understand the billing statement. Confusin...
New customer being harrassed
Hi, im a new customer and my phone keeps getting called by unsolicited international countries, its very annoying. Can i choose a different phone number?
Resolved! About $25 credit
I activated my number yesterday at Walmart, Calgary. This morning I got $10 credit. But this website said that I could get $25 if using a friends' number when I activate my number.Will I get another $15? I doubted that because it said that it was a o...
Resolved! Activation Date (When Joined PM)
Is there anywhere within My Account that I can determine the date I first received service - as an alternative to searching my credit card records?
Account is locked.
One of my family member is unable to access his account as it is locked. Please let me know who to contact to get the account unlocked.Thanks.
Resolved! MMS issue.
So,I just got a new phone, Samsung A8, and when I write a text and it's too long it will then become and be sent as a MMS. But then I get a message saying when data becomes available that's when it wilm be sent to whomever I'm attempting to send it t...
Resolved! SIM Card
Hi I am trying to sign up with my new SIM card I just got in the mail and it says the number in iInvalid. Can somone please advise why this is happening this is a brand new card?
Rate change
I am currently on a $30 plan with unlimited Canada talk, unlimited texts and 500 MB and bonus 500 MB data (autopay). This plan has been reduced to $25. Does the plan automatically change to $25 on the 30th day when it is due or do I have to request...
Lost phone
Lost my phone and ordered a new SIM card I have no access to my email and can’t remember my pasword for my public Mobil account wants to no if I can get my old number
Need clarification on auto-pay rewards
So a few days ago I opened two lines for my parents using the same CC ubfo. First activation was for my mother and since she was referred, she got $25 and I setup auto-pay but I don't see the $2 auto-pay reward for that. I then referred my father and...
Website Validation Errors
@Beatrice_AG @CS_Agent So apparently new self serve website is not working to validate ID Says "link is expired" (despite this link just being sent today)
Hello.... I am new to Public Mobile...
Hello Team I am new to public mobile. I am using an Iphone.3G data is not working on my phone.. Please help... I have already added the Data/APN settings.restarted my phone many times.
Resolved! Is there anywhere a better plan the PM’s ?
It seems to me that many , my self included, enjoy the game of searching for the best deal regardless of the costs associated by searching. I personally have not found a better deal than Public Mobile’s $13/ 30 day plan. In addition to the plans feat...
Loyalty Rewards
Curious,I am a Loyalty Member from when we switched from PM to basically being bought from Telus. I have decided to stay on but it seems like the $40 plan may be better than the $4 I will save for $41 for 1GB. How is the company going to work out t...
Locate a phone via gps
A family member is missing. How can I track their phone's location via gps? Can anyone from public mobile provide this information??
Re: Share the love: get a $25 Credit for You and Your Friend by Referring them to Public Mobile
when do u get the 25 dollar credit
Resolved! Do I need an active PM plan to use the US Roaming add-ons?
I'm thinking of switching over to PM from SpeakOut and am wondering for the US Roaming addons if I need to have an active PM plan in addition to the roam add-on. I see Point #6 at the bottom says "Talk option required." so does that mean if I wanted ...
Please help lost account number
I am unable find my account number. I don’t know what email was use. I only remember my pin and still have my cell phone number. Can someone help how to find the account number associated with my mobile number?
Resolved! Porting number from Speakout issue
I just port number from Speakout and message shows changing number successful. Now I can call out and number is correct. But I cannot receive call on my new PM SIM card, all call in go to my old Speakout SIM card.
No Data
I got no data on my phone, and no data usage is showing under my account
Resolved! Koodo Port - PM Sent to Mods
Hello all,I've sent a PM to the Mods about my Koodo prepaid porting. Hopefully I'm not badgering them and this is the correct protocol. Right?
