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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Prepaid $10 plan 30 days includes local calling unlimited ?

Hi can someone verfiy if the $10 30 day prepaid plan includes local calling unlimited? i know it has 50 nationwide minute.what about local minute i read somehwere it does but does not list on plan detail Thank you

Charged 2 times and Sim card still not working

I just got 2 payments taken out of my account and my Sim card still isn't working!!!! Someone help please!! I cant afford to have 2 taken out!!

Resolved! PM 3G plan but phone shows faster LTE speed.

Just signed up on the $30 PM plan that includes 1GB data at 3G speeds however when I use the Data my iPhone shows it to be the much faster LTE speed. Is this correct or does my iPhone incorectly displays LTE. ---------(LTE is up to 10 times faster th...

Resolved! Refer-a-Friend Reward

My Refer-a-Friend Reward is shown in my account, but it is not added to my funds available while the autopay reward is. May I ask how does this Refer-a-Friend Reward work? Thank you in advance!

Resolved! Payments

If I didn't top up my plan last month do I have to pay last month's and this month to have my phone working again?

Nothing works properly!!

So I 've looked up my phone several times and it is 100% compatible with the network...but nothing works, I activated the SIM in store on Feb. 26/19 at approx. 18:05 as well as paid for my PPD plan. I am using an android ( Asus Zenfone 3 Max ZC520TL...

Porting

Need help to porting my number

Resolved! Transfer to Replacement Phone

Can I transfer my account to a replacement phone. If so, how do I do that?

Update Email

Hello. How do I change/update my email on my profile??

Cell phone porting scams

I've been hearing about a scam where scammers are able to port over your cell phone number and then use it to reset passwords and access accounts requiring 2-factor authentication. What is protecting my Public Mobile account from a scammer porting my...

Help Pas capable d’envoYer de texto

J’ai un iphone 6 et je reçois les texto, je recois et envoie des apelle mais incapable d’envoyer des texto a mes amis quelqu’un peux m’aider a résourdre le problème?

Resolved! Activated Sim over 3 hours ago still emergency calls only

It is 950pm now and I activated at 6pm and still no signal and it says emergency calls only, I resetted phone many times and re-inserted sim amny times too. Got emails saying it activated, but can't login to self-serve account, phone is unlocked. Ca...

Resolved! Cancel Account

I am moving to Australia and as such have no need for a Canadian number anymore.

Double billed!

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

Unlocked phone from abroad

Hello PM Community, I'm planning to purchase an unlocked galaxy s10 in Korea this spring and wondering if I can use that phone in Canada. My understanding is that any unlocked phone can be used with PM SIM. Thanks for the help in advance!

lost my email

I cant get into my email and can't remember what my password or user name for my public mobile acct

Resolved! Walmart Trenton Ontario

Just a note on how people are treated...I purchased numerous sim cards there..no issues...im middle aged ..6 ft 3..big guy..my mom went there..72 yrs old..after a sim only..and the guy said sorry...cant do it...you have to activate here...WRONG...he ...

Resolved! 1GB add-on how long is it valid

Is it only good for the month you add it or will it be there every month? Thanks

Centrepoint Mall Koodo and Wow Mobile sim purchase

Hey everyone, Just FYI about purchasing at sim from both stores. I purchased a sim at Wow a few weeks ago for my sister for 10 bucks. A week after, I go to the Koodo kiosk because I saw that they sold sims there too, because Wow was busy. I was to...

Notification when out of SMS?

I have the 50 min/50 sms plan and I ran out of outgoing sms because my phone sent 49 sms after an OS update, checking for visual voicemail apparently, but this is another problem. The problem is that I continued sending sms for a week, not knowing th...

Resolved! PM 's Moderator team is the best.

PM 's Moderator team is the best and so much better then Bell's chat and telephone un-trained shoot from the hip overseas staff. I'm so glad I switched and ported my number to PM.When a few days ago I purchased my PM Sim card from Walmart they tried...

Extra minutes appear

I started using my plan today. Made 5 calls, 3 minutes, 2 minutes, 4 minutes, 2 minutes, 45 seconds. But the minutes show up as 21 minutes. I am wondering how that works. It seems like the minutes are using up so quickly!

Will I get a Data connection with this device?

I'm looking for a mobile hotspot USB stick and unfortunately, there doesn't seem to be many providers offering USB internet anymore, but I figure a Data only Sim card will suit my needs just fine, as it's mostly for use when I am in the wifi dead spo...

No incoming calls.

Hello, I've checked the messages and responses from some other members on here who had similar problems, but many of them appear to be porting issues or have registration/service matters that are either incomplete or incorrect. Those problems don't a...

Resolved! What is the pin for PM texted me?

PM texted me a PIN #. - what is it for? May I change it?

PROBLEM with new account!

PROBLEM with new account!Hi - I referred a friend who did sign up to the $30/month plan with auto pay. -------HOWEVER even though the funds were taken from his VISA account and I was send a text congratulating me of my referral and also getting a $1 ...

Resolved! lost my phone number

hey, i hit back in my browser by accident and now i cannot select the phone number i was requesting. i guess that maybe your system has it internally reserved under my account so no one else can register it, but now i cannot continue with my own regi...

No text but I can call out

Had a problem porting my number over, now I can call out but that’s all I can do at the current moment

Need help with account number

Ive lost my Phone and i need to retrieve my account number. Cant log online, someone help me plz

Resolved! Double orders

Hi i want to refund one of the order 157607, and still waiting for the order158343, is there any tracking number with that? I called instore and emailed but no response. please get back to my questions as soon as possible. thankyou

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