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fuji2 · ‎04-06-2019

I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?

chad2001 · ‎04-06-2019

Thank you for the useful link. We've just also found a solution by going to General --> Profile --> and remove the old carrier APN setting, and everything works!

wetcoaster · ‎04-06-2019

@chad2001 wrote:
I'm having the same issue (iPhone SE), but cannot find all those APN setting fields you mentioned below.

I only see three things
APN: isb.mb.com
Username: blank
Password: blank
(And an option to click "Reset Settings")

The phone however can receive MMS (picture via text). I have sent the Moderator messages for help but nothing works so far. (Network reset, Cellular Data on, Phone reboot, etc...) This is a phone used with / number ported from Petro-Canada Mobility. PublicMobile sim worked fine with phone before the port. (We tested to make sure everything worked before performing the port.)

***
Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

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@chad2001

When did you port? Is your talk and text working for in and outgoing? What information did you use in the port request?

iOS seems to work slightly differently for data.

Have a read in this excellent thread by @CalgaryBen: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight...

chad2001 · ‎04-06-2019

I'm having the same issue (iPhone SE), but cannot find all those APN setting fields you mentioned below.

I only see three things

APN: isb.mb.com

Username: blank

Password: blank

(And an option to click "Reset Settings")

The phone however can receive MMS (picture via text). I have sent the Moderator messages for help but nothing works so far. (Network reset, Cellular Data on, Phone reboot, etc...) This is a phone used with / number ported from Petro-Canada Mobility. PublicMobile sim worked fine with phone before the port. (We tested to make sure everything worked before performing the port.)

***

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

fuji2 · ‎04-06-2019

Thanks this worked. they must have been delted somehow.

@RobertQc wrote:
@fuji2 wrote:
I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?
@fuji2
Doublt check into network settings and make sure "mobile data" is enabled. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE.

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already Thanks this worked. they must have been delted somehow. @RobertQc wrote: @fuji2 wrote: I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back? @fuji2 Doublt check into network settings and make sure "mobile data" is enabled. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE. Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it? The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated. Android Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign) Iphone Settings > Cellular > Cellular Data Options > Cellular Network OR Settings > Mobile Data > Mobile Data Options > Mobile Data Network. Name: Public Mobile / Mobile Internet APN: sp.mb.com Proxy: Leave blank Port: Leave blank Username: Leave blank Password: Leave blank Server: Leave blank MMSC: http://aliasredirect.net/proxy/mb/mmsc MMSC proxy: 74.49.0.18 MMS port: 80 MCC: 302 MNC: 220 Authentication type: Leave blank APN type: default,mms,agps,supl,fota,hipri APN protocol: IPv4 APN roaming protocol: IPv4 APN enable/disable: APN enabled Bearer: Unspecified MVNO type: GID MVNO value: 4D4F Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Alex888 · ‎04-06-2019

@fuji2 Check the main page of your self-serve account, under Data how much does it say you have used? If it doesn't show data it means that you used it all for the month.

RobertQc · ‎04-06-2019

@fuji2 wrote:
I can not connect to data. I have data turned on. I have turned data off and on restarted the phone. I have a plan with data and still have over a gb left. It worked earler this week. How can I get my data back?

@fuji2

Doublt check into network settings and make sure "mobile data" is enabled. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE.

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.