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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing plans

Hello there, I'm looking to change or upgrade my current plan. I have been recently charged in auto pay for my current/old plan but I want to turn over to the new plan as soon as possible. Is there a way I can upgrade and pay the difference or do I h...

Resolved! Phone telling me I have no long distance?

Incoming calls are going straight to voicemail and outgoing are telling me I do not have a long distance plan ? The calls are local 100% sure. I have 2 public mobile phones both running on IPhone 6. No issues with one , this one is giving me this tro...

Resolved! Change number

I want to change my number to my old Kodoo number. I was told I had to log in here. Now what?

Losing connection

Why do I have to restart my phone to connect to a mobile network every time I leave a wifi area?

Loyalty rewards

Already asked by this member and answered in https://productioncommunity.publicmobile.ca/t5/Rewards/I-want-to-get-20-off-every-30-days/m-p/513524

Any known issues with credit card processing / renewals today June 17 or June 16?

Resolved! Any known issues with credit card processing / renewals today June 17 or June 16?

Account registered for auto-pay, card is valid (confirmed with cc company 3 mins ago), not a new card number, no new expiry date (date is next year), no address change, it did not process the auto-pay renewal yday... and basically can't do anything, ...

Resolved! Autopay

Can you sign up for that with your debit card, like from your bank acct?

Resolved! Locked out

Hi I just activated and i got locked out of my account. How do I contact a moderator?

account suspended

my online access has been suspended as well as my cell I am unable to call or use data to find out what is going on! my online access says sign up for the community for answers I have and still cant get any help with my account

Phone not working

Hi my daughters phone is not working but public mobile took money out of account ( account is pre paid monthly ) so why is her phone not working

Resolved! No data

I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked...

IS THE CREDIT CARD PAYMENT SYSTEM ON PUBLIC MOBILE SECURE?

I RECENTLY EXPERIENCED A FRAUDULENT CHARGE ON MY NEW CREDIT CARD. PUBLIC MOBILE WAS THE ONLY CHARGE I HAD MADE PRIOR TO THAT. i AM CONCERNED THAT SOMEHOW MY CREDIT CARD INFORMATION WAS HACKED WHEN I FILLED IN THE PUBLIC MOBILE PAYMENT FORMS ON MY D...

I got charged $37 for 1 GB add on?

On June 12, I purchased 1 GB add on and get overcharged???

Resolved! Service in Goosebay, Labrador

Are here any members here that live in Goosebay, Labrador? A friend of mine is thinking about signing up with Public Mobile and they are wondering what the service is like there.

100 minutes

Resolved! 100 minutes

I am on $15/30 days plan which I believe includes 100 minutes Canada wide but I am not sure if it also includes US. Can someone please clarify ? Thanks

Unapproved credit inquiry by Koodo - Pub Mobile

Voucher not accepted

So initially when I put the voucher in it wouldn’t take it now it has accepted I have a 4 credit but my phone still doesn’t have service. I pushed the reactivate button but it tells me I need money

Resolved! diffculty in porting right phone #

I have difficulties in porting right phone # from other provider to you, ported wrong #.Porting team called and asked to report to the Moderator to get it fixed. Please rectify!!!!!

Resolved! Transfer Phone #

I’ve recently activated my SIM card and called to cancel my current plan (With the other provider) but they said I need to have my number transferred over to Public (which I thought was done in store). How do I get my # transferred to close my curren...

Resolved! Green Text Messages Not Sending - iPhone 7

Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.Thanks - Adam

Resolved! 35 plan

Will the $35 plan include picture messaging?

Resolved! Porting Issue

There seems to be an open port request on my number. Who can I contact to have it cancelled? The request is from Public.

Resolved! Refund of credit on account if i cancel my account

Hi.What would the process be if i wanted to cancel my account, but theres a credit on my account. I paid extra for emergencies.Kind regards

is this phone calls from a scammer?

Around two months I get phone calls from numbers 1-905- ....( around ten different numbers) every day. If I answer, they are keep silence. They never leave a voice message. What we have to do? to block them?

$40 plan not allowiung long distance calling within Canada

HELP please

Autopay not applied in my account

Could someone look at my account? $2 off every $30 for autopay is not automatically applied in my account plus I haven’t used much of my cellular data for 3 months because of covid-19

Change email for self serve

HelloHow would I change the email I use to login to self serve? I am not seeing an option to do so. Thank you.

Resolved! Can I call/accept calls within province

Looking to join up in near future For example with $40 plan Living in MB Can someone define the calling included ? Long distance Can I travel well out of city of Winnipeg MB and call to a local city number ?

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