Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ACCOUNT REACTIVATION

HI, HOW CAN I REACTIVATE MY ACCOUNT, DISABLED ALMOST A WEEK AND CANT GET MY PASSWORD REINITIALIZED

Poor signal on the foot of Mont-Royal (Montréal) Signal faible sur les contreforts du Mont-Royal

I'm on the west~southwest side (Not downtown). Anyone else experiencing this?I already contacted both Telus and the mods and I'm patient thank you.

Activation Timed Out

Hello, I just recently activated a new public mobile SIM card. I went through all the regitration steps and on the last screen the activation timed out and the activation didn;t actually finalize. I received text messages welcoming me and a new PIN b...

Not receiving incoming calls

Hi there, if a mod or expert could help me out I would be very happy. A few days ago I migrated to public from virgin, I am able to make calls and send/receive texts but I have not been receiving incoming calls. The calls seem to go straight to my o...

The koodo switch offer?

I have never got an text with the offers from Pm.How do i get them as i went to the koodo store today but they could not get me the offer because it was never offered to me?Why do some get it and not everyone?

Resolved! Koodo Deal, but no Credit Card

I'm 18 so I'm unable to get a Credit Card, and they won't accept my Debit card even with my Drivers license and BC Health card. How can I get the $35/5GB deal if I'm unable to even pay for the plan since they don't accept Debit?

Please Help: Did not receive $25 credit for London Drugs activation

Hello Moderators, I activated at London Drugs 2 weeks ago but have not yet received the $25 promo credit in my account yet. Please let me know what I should do next. Thanks in advance!

Moving in Area Code

I would like to change my home city without changing my phone number, allowing local numbers to call me without a long distance charge. Is this possible?

Info

What is the best deal I can get on pm I am getting so tired of running out of data I am thinking about switching to another carrier

Resolved! Switching to Koodo

I am in the process of switching to Koodo to take advantage of an offer sent by PM however I have not received the new SIM card and my PM bill is due on September 3rd. If this gets paid, will I get reimbursed if my PM account gets cancelled only a fe...

Resolved! Coverage in areas Telus vs Koodo vs pm

I’ve had people say that other phone network sales people claim even in major cities like Vancouver that pm may not have as good and reliable coverage as it’s two big sistersis this just sour grapes from salespeople who are trying to dissuade pm purc...

Just ported to Koodo

Hello, I recently just accepted one of the offers that was being texted to me and I forgot to cancel my autopay ebfore porting over. I can't log back into my account to fix this. Is there any solution or any moderator that could help? Thank you.

Sim network code

I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?

Resolved! How to complete move to Public?

I bought and activated my SIM at London Drugs and tried to transfer number in from Chatr. I didn't have my Chatr PIN with me in store but the set up seemed to have gone through. Got a text from Public: "to complete your request to move to Public, p...

Activation fail but voucher accepted

I went through the registration process on September 1 @12:30 PM, and all was going well up until the final submission. Upon sumission, I got the message: - Sorry, your account activation request has failed. Please visit our online community at href=...

Koodo reference needed

Does anyone would like to send me a Koodo reference link? please! I need it as soon as possible. Thank you so much.

Resolved! Login disabled and cannot receive text messages or phone calls

@CS_Agent I cannot log in ( error message - log in disabled), nor can i send/receive text messages or phone calls

Resolved! A new number not working

I just joined Public Mobile and picked a new number in my area. I noticed that the area code I was offered is different from the usual ones. (I am in Alberta so usually 403 or 587, but I was offered 825.) I did a search and learned that 825 is yet an...

very bad 1st impression

im so mad right now i pay you for service and it is 4 days and i still cant get calls coming in i want my money back i will not tell ppl to use you i will tell them to stay far away grr fix this now i shouldnt have to get a **bleep**ing run around to...

Internacional traveling

I travel lots to Central America is there a roaming plan for Central America?

Resolved! Paid but plan not activated?

Hey, I changed my plan recently for my next term payment, and topped up with the amount needed for the new plan. However, my account still says I'm not activated, despite the payment history even showing that the plan had been paid for. Need some hel...

Can someone change my plan mod please help

On my public mobile number i need to change my plan can someone change it asap for me i have a blanace but the plan is not changing pleasefix this asap

Phone and payment

HI.I am going to purchase a Polaroid A300 flip. I do not use cell phone much but want one in case of emergency. Your minimum plan would be enough for me.However, If I pay for a year in advance would I be able to retain the phone number that you give ...

Payment Voucher won't work

i purchased 2 payment vouchers at shoppers drug mart none of which work. my acc was deactivated . i have tried both selfserve &611 and nothing works. i have until november before i can lose my phone number, what seems to the issue?

Re: Android 8.1 APN settings

I have the same problem with UMIDIGI Z2. It seems that this is a problem on any Andoid 8.1 phone because the APN settings are not editable and the carrier is providing only the sp.telus.com APN which is an incorrect one for Public Mobile.

Suggestion - Keep all private messages in one page

So I've been having trouble with my refer a friend credit and I have been messaging a Mod about for over 6 months. I was wondering if it would be possible to keep all the sent and received messages on one page, so I don't have to constantly click a n...

Resolved! inquiry about addon minutes

Hi guysi have 10 $ plan with 10 min remaining out of 50, so i decided to charge with 200 min addon, but if my bill date is tomorrow, then, which minutes will be used first, the addon mins or my monthly plan 50 mins?

SIM Card Not Recognized

I have an iphone 6 that was set up and working with the PublicMobile sim card. It was unlocked. It had previously been a work phone so the employer asked for it to be returned to ensure it was wiped of any information related to the employer. Althoug...

When does a limited time plan end?

I am looking at getting the plan that is $40 that included- 3G network- 4.5 G of Data- Unlimited Talk Canada-wide- Unlimited International Text and Picture Messaging- Voicemail & Call DisplayI ordered a sim card today (Friday, Aug 31st), and I just w...

Resolved! No $10 referral credit after 4 days

Hello, can a mod help me out. I signed up at Walmart on Monday and as Friday still no referral credit. The $25 ahowed up the next day. I seen the guy put it in during the activation and still nothing is showing in my account. He was having a real har...

Community

Forum Posts