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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account number

Thinking of switching to koodo. I want to port my number over and need the account number. The one I have has a bunch of zeros and doesn't look like a standard, 8 digit number. Help?

Can't call local area code 236

Hi everyone, My son has a 236 area code phone #, here in Vancouver. Despite having province wide calling on my plan, i'm unable to call my son. Every time i try, i receive the following error message: "The phone number you are trying to call requires...

Plan says $25/day and I got charged $27/day

I am getting roped off the first day I am with this cell phone plan.

Is there a way to get the new 1GB/30 plan if I am already a public customer?

I am on the 30 dollar 500mb plan right now, and I was just wondering if I could buy another sim card, activate it and get the promotional plan, and then transfer my phone number to the new sim card?

If I cancel my account, could I have my partial charge credit back?

Hi, I have a question about canceling my wireless plan. I already paid my 90days plan, but if I want to cancel my plan right now, and I still have 30days left, so could I get the partial charge credit back??

Need a little guidance

So I've used 95% of my 12gb of data and my next payment is April 7. So I'm pretty sure I will run out before the next payment. So what's the best action to prevent an outage? If I make an early payment will it reset and change the renewal date?

phone not working

data works but not phone

Resolved! Plan Change/Reactivate trouble

My payment was due today for another month of service.I submitted payment and tried to changemy plan.It is unclear to me whether a new month of service was activated.I am trying to confirm whether this worked or not while I have access to internet in...

Cannot change Birthdate

When I signed up the birthdate was wrong does this matter? Other then marketing stuff, there is no way to edit it on your profile and fix it.

Cant make a payment for the plan

Hi Public Mobile! I really want to pay for my plan but the problem i already did to reset my password and said that it was already in my email but i ddnt receive any email from Public Mobile and i want to make a payment soon as possible.

Changing plans

My 90 day plan has just expired and I tried to change my plan to a 30 day plan instead. I used the build your own plan option and selected what i wanted for my plan, proceeded to the payment section. The funds appeared available in my account but the...

Ported Out to Rogers, Now what?

So I have ported my number back to Rogers. But I am in about the middle of my 90 day period with PM, how do I settle up $ wise? I imagine I pay a pro-rated amount for the time I've used in the period or whatever. Help. Account Number xxxxxxxxxxxxxxxx...

what's the point or advantage of 90 day plans?

I am coming to PM from Fido where I have been a monthly-paid client for 20 years.Fido used to be the fiesty upstart but it seems to have slipped into cell phone medocrity, like all the others.when my monthly bill (for UL calling and 6GB data - I list...

First impressions (cautiously pleased)

so, after some delays (the PM website crashed in the middle of my activating my new SIM Card and then the Support people went weirdly AWOL for 19 hours) I have my new PM service up and running, with a trial 30 day 3G data plan.Before porting over my ...

"LIMITED TIME OFFER - NEW CUSTOMERS ONLY" - REALLY

Really, PM new plan is not available for exisitng customers? I have friend who switched to PM for $30. Unlimited local calling and Text.Now he can't switch to $30 for 1gb 3g data+ Unlimited local calling and Text.LIMITED TIME OFFER - NEW CUSTOMERS ON...

Adding phone to plan

Can I add a new phone to my current plan ?

Resolved! texting on a talk only plan

hoping to find some real world experience. does anyone know for a fact if i am on a talk only plan if i can receive texts messages? or are incoming texts also blocked. I do not need to send sms on this account but want to know if say google/ micro...

Sim card giving me error

Hi, I'm getting a message about my sim card, it says: "emergency calls only. sim card not available." It works only when I reboot the phone, but the message appears again after some time (sometimes even after a few minutes). I even take out the sim c...

Re: Purchasing SIM's at Walmart

The Walmart at Scarborough Town Centre is refusing to sell SIM Cards without activating a plan at the time. The employee here explained to me, in detail, that the policy changed and IF he were to sell me a SIM Card without a plan activation - he’d ac...

Unlimited Data? Or better add on options 🙄

So I’ve been with Public Mobile pretty much consistently since December 2011. I say “pretty much” because I’ve switched to different companies at LEAST 3x looking for SPECIFICALLY better priced DATA!!! When I became a PM customer in Dec 2011, I was M...

Re: Can't access/create my self serve account

I have no idea how to get around this forum to get help. This is extremely frustrating...if the number wasn't already active and paid for I'd cancel it...I have no idea how to get ahold of a moderator.

I've been locked out. Please contact Public Mobile for help.

Hi I forgot my password to log in to my account, and i try too many time to log in. Now i get this message " you've been locked out. Please contact Public Mobile for help." when i try to ask to reset my password though email. Can u pls help. Thanks...

Re: Can't access/create my self serve account

I just activated a new number and the website won't let me create an account. I can't figure out how to get help to get this corrected. Please help!

Locked out of my account

I'm locked out of my account. I have requested a password twice and the verification email has not come. I have emailed moderators and no one is getting back to me. I'm really in a jam here...what else can I do??

Re: Can't send text message

I am having this problem I can receive I just can't send text msg error 425, it happened in the past when I changed my plan two months later it is now doing it I've cycle the power factory reset remove the SIM card Rebooted I've tried everything poss...

Calling into voicemail, but there is no audio

Hi, I have a voicemail, but when I try to access it the call connects, but then I can't hear anything. Completely silent. No prompts, or anything. One of the times I tried to listen to it I pushed a bunch of dialpad numbers and it started talking in ...

Canada wide Plans

Would be nice to have a Canada Wide Unlimited voice... would rather that than data? wondering when that will be possible?

Resolved! Forgot email address attached to account

Hello, I need to update the payment option on my daughter's account but I forgot which email address I used for her account. How should I recover this account to update my payment information?

A shipment from order 121285 is on the way

Hi. Is this Sim Card that long to go to my place? I went to store and they need more money for the card to activate. How come? I paid shipping.

Service

Hi I’m back. The moderator was gracious enough to set me up with a new contract due to the phone number mix up however they forgot to add the talk and text that was to be included in the monthly payment of 30$ for 30 days talk and text plus 1 gb dat...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Account number

Can't call local area code 236

Plan says $25/day and I got charged $27/day

Is there a way to get the new 1GB/30 plan if I am already a public customer?

If I cancel my account, could I have my partial charge credit back?

Need a little guidance

phone not working

Resolved! Plan Change/Reactivate trouble

Cannot change Birthdate

Cant make a payment for the plan

Changing plans

Ported Out to Rogers, Now what?

what's the point or advantage of 90 day plans?

First impressions (cautiously pleased)

"LIMITED TIME OFFER - NEW CUSTOMERS ONLY" - REALLY

Adding phone to plan

Resolved! texting on a talk only plan

Sim card giving me error

Re: Purchasing SIM's at Walmart

Unlimited Data? Or better add on options 🙄

Re: Can't access/create my self serve account

I've been locked out. Please contact Public Mobile for help.

Re: Can't access/create my self serve account

Locked out of my account

Re: Can't send text message

Calling into voicemail, but there is no audio

Canada wide Plans

Resolved! Forgot email address attached to account

A shipment from order 121285 is on the way

Service

Overcharged in monthly payment

sim card activation new phone

No service!

I think I’m missing a refer a friend point. How to...

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