Community

Cancel Sim Card order

HelloHad trouble with my billing address when purchasing a sim card online and was charged twice.How do I cancel one of the transactions?Is there a number we can call someone?

My account was deactivated. Why?

I have been using my phone without any issues for the past few months, after I switched to Public Mobile almost six months ago. I had setup autopay on my account. However, this day, my account was suddenly deactivated, even though I had already made ...

plan change prices in reward problem

i did addon free 1gb and 400mins LD call today , and after check back my reward it show my plan $180, my owned plan was $75 for 90 days. don't know what's problem

Notifications

How do I get notified about promotions? I got the Christmas one by text but heard nothing about Black Friday data promo.

Trying to redeem free gifts

Cant seem to find a link?

Overwhelming Spam?

How do I stop scammers from calling my phone? They generally use numbers from another area, or a number very similar to that of my own. Is there any way to prevent this and how do I go about it?

Amazon gift cards

How do I win amazon gift cards 

Hello can some one help please

I am going to leave Canada tomorrow for 6 weeks, I would like to stop my services and reactivate when I will be back want could I do ?

issue about my plan

Hello, My plan include 250 MB data at 3G speed.Why I can't find the 250MB data in 'My Data & Add-Ons' ? Thank you,Yin Huizhi

Mystery data usage on more the merrier data add on

Just checked my account and the new data add on has used 37mb while I'm sitting at home on WiFi. My data counter shows only 63kb that was used in the last 28 days on my other data add on. That usage matches. The longer I wait for a moderator the more...

Password reset email trouble

Does anyone know why I may not be receiving the password reset link? I've tried several times via the self-serve (and I have checked my spam and other email folders!). Thanks!

How do you redeem free gifts?

U.S. Roaming quit a day early.

Very frustrating on how to get help with this. My U.S. roaming talk/text & data plan stopped working after 9 days not 10 SO I logged in to add another 10 days talk/text Roaming this morning and it is still not working.Who or where can help me with th...

free holiday giveaway which is offered right now

Hi, currently there is 1G free holiday Giveaway data and 400 min intl long distance is one time offer or every month until I cancel the plan ?Also 400 min intl long distance is include which country, does it include call from CA to US? or to India? o...

Having Troubles Porting My Old Cell Phone Number to New Public Mobile Sim Card

Hi, my old cell service provider was "Tbaytel" (nw Ontario) and I am using the Public Mobile "My Account" page to access the "Change Number" link. The problem is that once I type my old cell phone number into the box that checks the eligiblity of you...

HELP :) Activation Issues due to website error

I was attempting to activate a new account/sim for my wifewe went through the entire process up to the payment option when it came back with an error. WE dont know if it worked or even if the account was made as the site contiues to fail at log in.th...

Too many email notifications

I received hundreds of email notifications in a couple of hours today after replying to the post regarding "Win $100 Amazon gift card" anouncement. It becomes annoying as I only have limited data. How can I cancel the email notification? Do I have to...

Porting a number from Koodo to Public Mobile

How do I transfer my back to my old number from Koodo if I just switched to Public Mobile?

Self serve is back up!

Self serve is back up, but a bit slow.

promo/offer for new $25/mo account?

I tried to get my sim card in hand by Dec 2 to take advantage of the "second month free" deal that recently ended.  First I tried to buy a sim card in person at a PC Mobile kiosk who completely shunned me for thinking they even deal with PM (even tho...

Login into self serve

Hey all does anyone have an idea when the self serve will be back up and running. I haven't been able to login all day thanks .

Unable to login to account

My bill is overdued, I want to pay my bill but the My Account page is not working. It's just blank whenever I click into it. Also, my plan is supposed to be $40 per month 8GB of data. I was paying $40 last 2 months but few days ago when I login to my...

Self serve

HiSelf serve isnt working for me so i cant pay for my phone

How do I turn on auto renewal