Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I would like to change the auto pay credit card number, however your system doesn't accepting this. I contacted my card issuer and they confirmed that they approved the autopay setup, however still your system is not accepting my new credit card. ...
I bought a talk-text US add on and 1 GB of US data. Talk and text are working fine but not data. I have an Mi A1 phone. I have checked the APN settings and they seem to be correct. Roaming is on. What should I try next?
Hello, I am a new client of public mobile. I tried to transfer my old phone number from another carrier, but was contacted by a member of public mobile team telling me the number wasnt in service anymore. We then decided to change for a new number. B...
Hello, I was curious if the custom plan I am looking at includes voicemail / call display? I tried the $47/month 4g plan but didnt realize that it only includes provincial talk. This is not an option for me and I need to have Canada wide unlimited. ...
I have been trying to message a moderator for 2 days now and have got NO response!I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.I am already regretting switching to thh...
i have been having problems with the $15 plan for the last week when suddenly. 1. i am unable to send or receive calls. i am asked to buy LD addon.2. unable to check voicemail. system suggests LD addon again.3. all incoming call instantly go to voice...
Hi I'm using a new unlocked Nokia 1 and I have inserted a public mobile Sim card. I can see Wifi networks but the mobile network is greyed out, as though it isn't functioning. Has any one else experienced this issue?Thanks for any insight you can...
Hi, I just active my public sim and transform my old phone number from another company, I gave a wrong pin number, and transform not succeed. The public mobile sent me message and ask me to go to publicmobile.ca click contact us and complete the sim ...
Public Mobile here: We’re experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.
Hi I purchased the Talk and Text Only US Roaming (no data) and rely on wifi.If data stays off, and say I was using WhatsApp with wifi, I wanted to know if I lose wifi temporarily, will I be billed any roaming charges? My assumption is no roaming sin...
Hi I bought a US talk and text $15 add on but it didn't register in the payment until I did it a second time. So it shows up under Payment once but under Add Ons -> Plan tab it shows up twice. Can someone let me know if it's only billed once and I o...
I just bought and add on for international long distance call and everything went ok I paid...I can see that I have the add on on my overview BUT I AM TRYING TO MAKE A PHONE CALL AND CAN'T MAKE IT...why?? If you got the money I need the service for ...
Hello, I have a friend who is currently with Koodo prepaid. I have recommended that they switch over to Public Mobile's $15 plan. However, they still have over a months worth of prepaid time with Koodo. I am just curious if there is a way for my frie...
That's it really - page is currently unavailable. Sitting in an airport waiting for my flight, hoping to get this sorted before I leave...
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requir...
Just a question can i add more money before due date
Hi, On Android, If I go to Settings -> About Phone, the phone number listed there is not mine. I called the number and someone answered so it's not associated with my phone at all. Tried to go in my profile on publicmobile.ca to try to edit that nu...
Last month I was told I only owed a small amount because of the rewards I have. I paid it and it showed on my credit card as usual. So I thought everything is ok. This morning I was told my service is suspended and was suppose to make a payment to...
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Hello again! I began paying for a plan about 2 days ago and received a text telling me that there was a problem with the transfer process and I was eventually directed to here, and told to contact the Mod team. I have done that, and I am still waitin...
I used a referral number and not getting the $10 credit.
I've been getting referral credits for my fiancé's line for a few years and I just checked and I'm not getting it anymore even tho her account is active.. Can a mod look into this for me?
I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data. I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin. I can see my 2 dollars for op...
Hi guys! I just activated my SIM that i purchased this afternoon, and ported my old number to my new sim. I am able to call and recieve calls but both incoming and outgoing texts are not working. I just got a text saying to go ot the 'Contact Us' sec...
I have been with Public Mobile since February this year. On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim. This same sim would not work on my wife's phone. On the other hand, her PM sim would work on my phone. Thus, I bel...
Since activating last week, my talk, text, and data have not worked. I contacted @CS_Agent and after being unable to fix the problem, they eventually submitted a ticket to the Technical department, gave me the ticket number, and said it would get fix...
I just switched a phone from bell mobility to public. All call seem to develope static after 15 seconds or so then drop completely. I have removed sin card and powered down already
Hello, i switched my son's phone from a $10 plan to a $15 plan on Mai 7th. Since then he can't send texts any more.Waiting for some help. Thank you.Leo. phone number removed by computergeek541
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