Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im stuck with a phone number and is not my town loacal number i was looking though numbers and heard about a town close by has the same first three digits. (After area code) so i walked away from my phone forgetting what i was doing returned and seen...
Hi! I'm a bit confused about the coverage map - is it for mobile data or just calls/texts?Specifically, I would like to know how the mobile data coverage is in Banff (in the town itsself, I realise the areas around might be a bit spotty)Thanks!
I had an autopay failure last month, and pretty much immediately lost service. I had gotten a new credit card a couple months prior and forgot to update pm since I’m on the 90 day plan. Why doesn’t public mobile process the autopay a day or two ahead...
I had a week in the USA and bought a data pack that worked just great. I could receive a text but did not need or want to text back. No voice roaming was used or required. When I had returned to Canada I got a call from my doctor that he was trying ...
I can't activate mine either. I made an error and went back to correct it and now I get the message Invalid Sim and User name not available for my sim card #. And my phone is unusable because I can't purchase the service I want to buy. I've closed my...
So I switched to PM today. I brought the same device i used with Chatr before but i cannot seem to get any texts through to my wife in south korea. Thoughts/advice?
Hi there,I have a question about adding an Add-on plan while traveling to USA for about a week.My wife and myself would like to add a US add on to be able to Talk and Text (unlimited within US and Canada), and some data (1GB).Which add on or add ons...
Hey, I originally set up my phone in the Toronto area, but have no moved to British Colombia. I attempted to change my number this morning, but all I get is a failed message. Someone else was having that problem but it was because they were trying to...
FYI, for those thinking about going to Koodo, just got this offer by email. It basically says:Save $15/months for a year on any $30 or more monthly plan.They are also crediting any money that was left in the PM account.Fine prints:(1) Seul le destina...
When I try to view my plan, e.g. by clicking on Plan Details in the Overview tab on Selfserve, or if I click the Plan and Add-ons tab, I see the following error message: Generic ErrorOh no!It looks like something went wrong, but don’t panic. Log out ...
Hi,I need to access/retrieve my public mobile account number but not having success. I have tried to use the forgot my password feature on the website a few times ; the link is sent to me to do that, but when I click on it, it says that it has expir...
I'm considering switching to PM. I've seen a lot of posts about trouble with 647 numbers and province-wide calling. If I get a Canada-wide calling plan would I have any issue with calling any area codes or numbers in Canada?
Hi Team, New member here. I received my SIM card and activated. Put it in my Samsung Galaxy S3 (older phone) and it it's asking for SIM network unlock PIN. Can someone please help? I've tried my account PIN twice and realize that's not what it's aski...
I have been trying to sign into my account but forgot my password. Every time I press the forgot my password link, the email sends so many hours later and is then expired when I try to click it. I need to access my account so I can switch to Koodo.
I ported my cell phone number the other day, but i cannot receive calls, they go right to voice mail (which I'm also not receiving). In self-serve i confirmed under plans & addons that my number appears as the ported number, so i'm guessing it went...
If anyone is still thinking of switching might want to do it before April 12.
So I left Koodo back in Fall of 2016 because they wouldn't match the Public Mobile offer of $120/90day 12gb deal...Now I keep getting the text to switch to Koodo by the 31st of March or loose the offer! WHAT HAPPENS IF I DON'T SWITCH??? I feel I'm be...
I keep receiving the promotion ads from PM and recommend me to switch to Koodo. My friend suggests me to do that. I probably will do it before the end of the month. However I still have a lot remianing international call on my current number. I wonde...
So in the past week i have purchased 2 sim cards (one being yesterday afternoon) and set up 2 new accounts with ported numbers from Virgin. I was not offered the new promo, paid $10 each for the sim card and was not aware of the 3p day free. One was...
Started to activate SIM Card - but browser frozen - closed to restart - but now it says the sim card is reserved for a transaction - will it eventually clear - as I never got passed the choose a number page...... or is my card toast?
I just switched over to koodo with the ongoing deal and then my public mobile self serve account stopped working as soon as I ported my number. I was auto logged out and had an error when trying to log back in, also requesting a new password doesn't ...
My husband who is on the same plan gets my texts and i his.no one else gets my texts and i dont get theres .
Just wondering if anyone has tried to port out their number from PM to another provider and back to PM to get the $30 1GB plan. If so was your effort successful? I had signed up three weeks before the promo started (after being with rogers for 20+ ye...
MY plan is for now $33.00 and i paid 29,20 +hst $3-80=$33.00 on 25th march 2018.and $33.00 was deducted from my credit card.now when i open my accont ,it is mentioned your plan my expired.my account # 10000000xxxxxx.and my ph.# 647xxxxxxx.due date wa...
Hello! Brand new to public mobile! Can't seem to get my data working. Is there anything I have to do to set up my phone?
i sent a message to a moderator but its a bit ridiculous that theres no phone number to call .
I forgot the password to my account, and after I put in my email address and security question, the site states that it will send me an email on resetting my password. I checked my email and junk and spam, but I did not receive any emails from Public...
Tried changing my new plan to the unlimited ICanada calling...international text..6 gigs data on 3g......I chose everything right got a balance of 57 (which still had 20 on my account) so it billed my credit card 37 but gave me my old plan and a cre...
I've had several problems with my sim cards not working in my phone(s) and I just recently bought a new phone and when I put the Sim card in, it first reads as No Service then after a while, it goes to Emergency Calls Only. It's a phone I bought fro...
I will be traveling to Mexico in ten days and was wondering if I can have texting/data capability down there and if so, how to go about getting this add on?
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