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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Question about auto pay and plans

Just was curious, for down the road let's say my plan becomes grandfathered, and at one point auto pay fails, so I'm technically suspended, when you make a manual payment do you still get the plan you were on? Also, if that happened, do you still get...

Plan blocked after auto-pay successfully realized

I have the auto-pay configured and the payment was successfully made yesterday, but my plan was blocked regarding miss of payment. I believe something went wrong in the system.How to reactivate?

0$ balance and my account is suspended

Not sure what's going on - I upgrade a plan yesterday and am seeing "Your account is suspended" How do I fix this?

Resolved! Community related question, quoting other people

How do you do it? Lol where and what does this button look like?

Promotion

Currently every telecommunications company giving their user to extra data and calling benefits with price decreases. So we don't have any promotion in public mobile?

Resolved! Compatability

Hi, I'm looking at the Ulefone Note 7P, it's on the the compatibility list on the website but other websites are telling me it is lacking some bandwidths to make it work. Can anyone dig a little deeper into this and get back to me? I'm looking for an...

Why has the $5 sim card Promo expired when Covid-19 still has all the stores closed

Any one has answer to the question in the subject.

Resolved! Unable to activate

Okay so I have gotten to step 5 of the online activation but can't get any farther. At no point have I received a confirmation email. The payment method I wish to use is a voucher but I don't have one yet. Can I not set up the account prior to enteri...

Resolved! Line cancelation

I want to cancel my cell phone line which is set up for auto pay but I can’t

Resolved! What does "Top up your account" mean?

HelloI'd like to change from $40 plan to $25 plan.So I was trying to change my plan on this website.And I saw "Top up your account" and was confused.If I choose that, can I change the plan ($25) from now? or is it just an extra charge from my current...

Activation Process

Got my line ported over PM, it was straight-forward.I am enjoying the discounted service very well with great quality.

International calls

Hi I have purchased 400 international calls add on so that I can call my family who are in the uk. When I try and call it says number has been blocked for security reasons. Does anyone know what this means and how I can sort it out ?

Self isolation m😷de +iPhone Sim issue🧐

Hello 菉 to everyone I have been getting moderator assistance ⛹️, for the iPhone issue 類 which does not recognize the sim . Problem is I have no iPhone experience and tried using the Google Android phone but after adjusted access point for cell ne...

Resolved! Disregard text message to top up?

Hello, I received a text message from Public Mobile stating that I needed to top up my account Apr 1, so I did. Then I received a text message the same day stating to disregard the previous text message? I didn’t actually have to top up until Apr 1...

Is this a new feature?

Stay Safe!

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

hi Team, can you please help me login I need to recharge my account and use it, I am getting the error below when I tried to do forgot password, login ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Switching to Public Mobile from Fido, while keeping my number

Hello, me and my wife are both Fido customers, and would like to switch to Public Mobile, but not lose our numbers. Can you please tell me what the exact steps are? Should I buy 2 SIM cards first? Thank you,Ion

Resolved! Donation of cell phone

Is there anywhere to donate old FLIP phones in Toronto? Thanks

Intermittent Incoming Call issues

Had someone try to call me and the call failed. Next morning this person was able to get through. Then somebody else calls me that afternoon, call didn't go through again. Both failed calls mentioned hearing some kind of static when they tried callin...

Resolved! Anyone needs promotional code/referral code?

EDITED by ShawnC13: You are not allowed to post referral code or links in the community

Forgotten e-mail and password for Self Service

Hello, Basically I'm trying to be able to call the 611 number and check how much time I have left on my plan for calling overseas, the automated message asks for my PIN which to find out I need access to my Self Service... you get my problem. How can...

Resolved! Payment for service?

Can make my payment using my debit account? If I can, how do I do it?

Self serve login

I have no access to my email and also forgot the password of self serve. How do I reset the password and username

Resolved! Where do I see my remaining data?

The "Data and add-on usage" page only shows me the boosters, not the plan data. Suggestions?

US addons issue

I would like to cancel my US add ons and its still showing on my profile.

Service cut

I was a day late paying my phone bill and my service was cut, I since have paid my bill however my service isn’t back on yet but my account says active. Wondering what to do next.

Somebody stolen my wife's phone number without my apptoval

I really don't understand the procedure to activate public mobile service. Somebody tries to steal my wife's phone number and it is just done with receiving a text message.She received the message "We received a request to cancel your number to anoth...

VERY FRUSTRATED HALP!

hello im borderline hulk smashing my phone right now, for the second time my bill payments was incorrect. the first time you managed to restore my account but you removed 2gb out of my data plan. I was so frustrated contacting you again only angered ...

Resolved! My 50 dollar plan run out last month on the 12th I just added 25 dollars to it an it won't work

can't make local call

I get a "don't have an active long distance add on" error when trying to place a local phone call

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