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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9714 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20454 Views
  • 180 replies
  • 24 Bravos

Long distance calls

Good day, I just renewed my plan on December 2nd, 2016 and since the beginning I'm unable to dial any 819, 438, 514, 450 numbers. I had to add 200 mns of long distance to use my phone and I have a province wide plan. Can you please fix it because I d...

kenny by Great Neighbour / Super Voisin
  • 693 Views
  • 6 replies
  • 1 Bravos

Re: promotion honoring request

Thank you @Luddite, I hope a moderator would be able to help, i just messaged a moderator this weekend, I believe there is just a handful of people and they must be very busy. @Jeremy_M, could you also look at my plan activation/phone number porting?...

jrniebla by Good Citizen / Bon Citoyen
  • 813 Views
  • 6 replies
  • 0 Bravos

Number not ported from Rogers

@Mary_M @Jeremy_M @Shazia_K Hi PM MODs, sorry to spam you guys but I ported my Rogers number to my PM account last night and my Rogers SIM is no longer working so I popped my PM sim card in but it still shows my old number.  Calls and text to my Roge...

yick76 by Good Citizen / Bon Citoyen
  • 693 Views
  • 6 replies
  • 0 Bravos

Resolved! Moving billing cycle start date

 Like many people who got a SIM card last minute, I had problems porting my number. After almost 2 weeks of waiting, I just got a call from the PM porting team and they ported my number successfully (yay!). However, I lost 2 weeks of service while wa...

ceciccg by Great Neighbour / Super Voisin
  • 2296 Views
  • 30 replies
  • 0 Bravos

Not receiving some texts and phone calls

Hello, I've switched over from Wind to PM a few weeks ago and everything seemed to be in working other until yesterday. A friend who is a rogers customer had been texting and calling me but I have no records of them. However, she could receive my tex...

Catc23 by Great Neighbour / Super Voisin
  • 555 Views
  • 3 replies
  • 0 Bravos

how to send international text

i have trouble to do international text eventhough it is include in my plan however i have tried  do textmessage  by  put exit code + country code + phone number  however it still not work. but i can receivd the international text @Shazia_K

Cypm by Great Citizen / Super Citoyen
  • 1886 Views
  • 4 replies
  • 0 Bravos

So.... My number is ported

Now I can get the call butI can't hear the person and they can't hear me tooIs this call dropping calls??

Denwong by Great Citizen / Super Citoyen
  • 969 Views
  • 5 replies
  • 0 Bravos

How to reach out to PM in regards to usage

In my account overview , it shows that I have used 3 GB since I joined PM on Nov 16th which does not seems to be right, I use wifi when I am home, who do I need to contact from PM to have them check it out?When I checked my usage history, total used ...

osama49 by Good Citizen / Bon Citoyen
  • 1382 Views
  • 20 replies
  • 0 Bravos

How many times can we port?

Hello,  I guess this is a multi-tier question. Just wondering how many times we can port a number into our existing account? I want to switch the telephone number I have on my account but I still want to keep that number as well. What's the best way ...

delsrobo by Good Citizen / Bon Citoyen
  • 14266 Views
  • 9 replies
  • 0 Bravos

LAME 12 DAY RESPONSE TIME IS LAME

I can't believe the amount of people that are backing PublicNoServiceMobile here.  12 Day response time?  Who are they kidding?  Pathetic if you ask me!  Someone on the forums recommended them, said it was a real good price, I was intrigued, I then r...

magical by Great Citizen / Super Citoyen
  • 2467 Views
  • 15 replies
  • 1 Bravos

porting Rogers "pay as you go"

Hello,I would appreciate any opinion if I can port a Rogers "pay as you go" via the automated system without inputting the acount number for Rogers?or I have to ask the MODs? also if the "pay as you go" does not have any funds -  will I be allowed to...

GI2016 by Good Citizen / Bon Citoyen
  • 1868 Views
  • 4 replies
  • 0 Bravos

Trying to Port number from Rogers and stuck in a limbo

Dear Operators, I was in the process of porting and was trying to port my number from Rogers. I had received a txt message from PM last night about SIM & Activation and that I need to complete the online form which I can't find. Any help would be app...

thanh1210 by Good Citizen / Bon Citoyen
  • 1292 Views
  • 13 replies
  • 0 Bravos

Resolved! Moved out of Province. Number change

I have been on PM for about 4 months. have been happy so far, other than customer service....recently moved out of province and wanting to change my number. i go through the online process, but it is only giving me some random numbers for new number....

jamie_wil by Good Citizen / Bon Citoyen
  • 2876 Views
  • 21 replies
  • 0 Bravos

Port Limbo -13 days and counting

It's been 13 days since I signed up and my number has still not been fully  ported, but partially . Actually ,I can make outgoing calls but not receive them nor send/receive SMS. Put a support ticket  on 22nd of November  .So it's been 13 days now. O...

lilliana by Good Citizen / Bon Citoyen
  • 1281 Views
  • 8 replies
  • 1 Bravos

Change number old phone number

Hello, need help for change phone number to my old number.Because I use old number for sign in many system like youtube i can't receive message for that.How Can I do?

Frances by Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 0 Bravos

Current balance 0,00$

Hello, I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.The historical payment shows that the voucher has been added.Could you please help? Oona

Oona by Good Citizen / Bon Citoyen
  • 1066 Views
  • 5 replies
  • 0 Bravos

Another Survey Glitch

Um... ok... Somehow I got another survey today about my being a new client  and that if I completed it I can win stuff...I mean I'm not averse to free stuff and all but I don't think I should be entered as a "new client"   

kav2001c by Mayor / Maire
  • 548 Views
  • 3 replies
  • 0 Bravos

How can I give up?

With the new pricing in effect making it not worthwhile as well as a complete lack of success in changing over to Public Mobile's service.  How do I opt out?

jesseberg by Good Citizen / Bon Citoyen
  • 423 Views
  • 3 replies
  • 0 Bravos

Resolved! Cancel an account?

I have a Public Mobile line that is on 6GB/plan that I no longer need. This line was opened for a  visitor to Canada and is no longer needed. The line is not on autopay. Should I just let it expire and account would get canceled automatically 3 month...

fch by Great Citizen / Super Citoyen
  • 2497 Views
  • 11 replies
  • 0 Bravos

This is a bit ridiculous, no service...whatsoever

Ok, so what is happening....  I am regretting my switch from Telus.  If there are so many problems why was there no warning posted at the get started page?-my service with my former provider was canceled the day after I applied -I have had no service...

jesseberg by Good Citizen / Bon Citoyen
  • 521 Views
  • 3 replies
  • 0 Bravos

Resolved! Possible to port in a Koodo number, but somehow keep/port out my PM number?

My first post to the community. I have an existing Koodo number that everyone knows and I would like to port it into my PM account. However, I also like the number that was given to me by PM.  Is there a way to port in and keep the old number? Thanks...

jalaram by Great Neighbour / Super Voisin
  • 1285 Views
  • 4 replies
  • 0 Bravos

Two weeks later - Number finally ported but No Sim Error

Hi @Shazia_K, I finally received a call yesterday from an employee in the porting department.  She confirmed my phone number successfully ported yesterday and then soon after I was disconnected with Rogers with unregistered SIM.  Last night when I we...

cx by Good Citizen / Bon Citoyen
  • 943 Views
  • 5 replies
  • 0 Bravos
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