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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can not call!

Hi guys, i'm using the 25 for 30 plan with data and everytime i try calling someone there's an automatic voice that said talk is not included in my plan. Can someone tell me why?

Missing my Rewards

I have auto payment on which gives me a 2 dollar credit every month but for a couple months know I havent been getting the credit... let me know plz

Resolved! Credit card declined

I checked all my info at least a dozen times, I can't get PM to process my payment :c Please help!

plan not activated

We put 20$ in the plan but it is not activated

Payement

J’ai payé ma ligne aujourd’hui le 18/04/2019 mais quand j’appelle ça passe pas et quand je vais dans mon compte ça dit mon solde est a50$ aider moi

Resolved! I am on autopay and the payment was not deducted according to my bank statement. This has happened

We have two phones, separate accounts, on AutoPay. About 2 months ago one phone was suspended for non-payment..Finally resolved And now it is happening again. My April payment was deducted but not my wife's. Two accounts on one Mastercard. Do we...

On LTE plan and calls are on 3G (bad signal/disconnects)

I’m on a LTE plan for many years and just recently all my calls are switching over to 3G. The calls are havevvery poor signal connections with distorted voices and calls are disconnected many time. Just driving home today and I was disconnected 4 ti...

Resolved! Do you Need a Cellular data plan..!!!

Hello i have a Question about paying with a Credit card app ..always been paying through Wi-Fi....at home it's since always On... My question is when I'll Be far from Wi-Fi... & Still want to pay with Credit card apps with my iphone.( wh...

First full day on Public Mobile service - 4 dropped calls :(

I switched over yesterday afternoon, everything went very smoothly. Made a few brief calls last night, no issues. Today, someone called me (in Vancouver BC) from a landline in Ontario. The call suddenly disconnected after 22 mins. I called him ba...

Data

Hello I just put a pay n talk plan on my daughter phone everything works but data...I’m not good at pay n talks as I have a phone with actual plan...is there a number I can talk to ask for help? That would be much easier. Everything on iPhone says ce...

New customer, cannot make or receive calls

Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.

Resolved! New plan and data won’t work

Hi, I recently signed up with PM and my data won’t work. My husband had no issues with his phone when he signed up but I don’t know why mine won’t work. I have an iPhone 6. I have read through a bunch of info on here and I tried changing the APN to ...

Resolved! cannot send or recieve texts, mobile data does not work nor does phone. plan is up to date

Hey, So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?

Resolved! Question about Data Add-On

I used up my monthly data allowance a week before my plan renews. If I topped up with a 1 GB add-on right now, will the remaining unused data from this 1 GB be added to my next month's plan or will I lose the unused data once the plan renews in a wee...

PUC master code

Hi I just started my account. My phone is asking for a PUC master code, it was looking for a sim network code but now it wants a master code. How do I get one? Thanks

My account sign in is not working

Hi i am kuldeep brar. I have account with you guys but i cannot access my account because of email address linked with account is not working. Kindly help me reseting my account email. My phone number is********* Phone number removed by ShawnC for p...

Extra charges

I got extra charges to my account.

recovering text messages from the time I used a different SIM card

Hello Community, I travelled to another country and used a different SIM card in my phone when I was there. I returned to Canada and now want to see the content of text messages that were sent to me while I was on the other network in the other count...

Resolved! Changed Plan and now lost discounts and phone was disable

I have been with Public for roughly 8 months and really like the service and pricing.I have autopay in place since joining and receive $2 in credit for referrals.I have been on a $40/month plan from the start but just a few weeks ago switched to a $1...

Paid for US roaming text/call but didn't work

Hi all, I paid US roaming call/text but just called once then never worked. After I tried seconde time I kept getting this message "Sorry, your current plans does not include US roaming text messageing. To update your plan to inlucde us roaming texti...

Intermittent "Sorry, talk is not included in your current plan"

Hello there, looking for some suggestions/advice/guidance please I am on this plan:30-day plan500 MB Data at 3G speed+Bonus 500 MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture MessagingVoicemail and Call DisplayAcco...

Porting

Who can finish the porting process? Number was not fully ported prior to old account being de-activated early. Account has been re-activated, so now the porting can be completed.

Resolved! data add on

I just added on 1 GB of data (for $30) however it does not show up on my account overview. Is there usually a delay between when one pays and when the data shows up on the account (and is available)?Also, how does one switch from a 30 day plan to a 9...

Odd phone connect

Almost every time I dial a number, there is one ring on the phone, a click and the phone continues to ring for my call. This is odd and disconcerting - one thinks they are being cut off. In the past week or so, almost every call I have has really bad...

No referral acknowledged

We tried to sign up a referral to Public using me as a referral to a friend.The website did not like my phone number and would not accept the referral.I contacted a moderator and was told to use no referral for now and have my friend contact them to ...

Resolved! keep the same number

Hi I recently tried to enter my previous number but it was unable to identify this number.... any thoughts to why this has happened? Now I do not have a local number

Resolved! 4G Preferred Connection with 3G Plan

Hey All, I am new to Public Mobile and I have a 3G plan. I was wondering if I should select my preferred mobile connection to be 3G or is it okay to prefer 4G? My thought was if I choose 3G then I might have less coverage based on the bands in my pho...

pre-authorized chequing

I think is good idea if Public Mobile have payment options from pre-authorized chequing account. Like, comments, and give bravo! Maybe Public Mobile will consider from here.

Resolved! Invalid Sim error for SIM purchased at Walmart (Gerrard Square Mall) with Luck Mobile SIM

I purchased a new Public Mobile SIM from Walmart at Gerrard Square Mall in Toronto for $10. Tonight I go to activate it and keep getting the frustrating "Invalid SIM" error. I enter the SIM card number labeled 'SIM Card #' on the large card that hold...

Resolved! Port a pre-paid number from Telus

Planning to transfer my pre-paid phone from Telus, and keep the existing number. How hard is porting the number in this case? Thank you!