Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All,I see there are tick boxes next to our Inbox and Sent Messages, but when you tick multiple boxes I was wondering if there is a way to "Delete All Selected" option somewhere that I do not know of? Or, is the only way to delete these messages is...
Hi, i would like to know how to get a refund, since i paid for a service that i never got. I transfered my Koodo number to Public Mobile and it is 2 days later and i dont have my line yet. Its not a sim card issue nor a phone issue. Its the transfer ...
Hi, I went through the chatbot and it opened up a ticket for me. It was asking for my phone number I wanted ported over along with my current providers account number. Then it skips down asking for the SIM card number. Do you want the sim card for...
Hi I'm on autopay, My balance due is 0I turned on and off my phone,I contacted a moderator for support (not helpful). My account has been suspended for +24h now. What can I do? Beside switching to an other operator. Thanks
Wondering if anyone can helpI have autopay set up and in spite of this, everytime my plan is renewed, my calls, texts and data stop working and I have to restart my phone and then wait a while for them to start working again.Is this normal? Is this j...
Trying to set up my wife for a new accountGot to the end of the setup and waiting for it to activate but then get an error.So I had to go back to beginning of setup and now when I put in my sim card number it says it's invalid.Clear cache and history...
i just had my phone hooked up and went into the text messege options i changed the number that was there to my number and now my phone wont work for texts
The representative of Public Mobile wrote down my user name on the form. The website rejected the user name. Certain characters like periods, @ and others are not accepted. I wrote a different user name and it may have worked. I don't know. ...
Since Shaw has announced the free plan with unlimited minutes and texting across Canada for Shaw customers(FYI 1GB of data is $10 for full LTE data and any unused data is automatically transfered to the next month). What is Telus/PM response? Why sho...
Hi, I would like to know whether it's possible to change my number after using it for a month? I would like to change it to an older number that I was having.
So I'm in a group chat with 2 other people. I didn't start the chat. One of the other persons did. However, all my messages being sent are sent as MMS. The moment I click into the text field and enter a character, the message defaults to MMS. I ...
Hi, anyone else notice this. I just noticed it when I looked at my usage history. It appears every MMS message I send is also being sent to this number 647-712-####. Anyone can provide some insight? Thanks.
I have searched the website for a specific PUBLIC statement that incoming international calls are FREE! Unable to find a simple answer to what must be such a common question. Some replies to posts say that such calls are free, but I don't see any su...
Do Public Mobile customers get an inferior network quality comparing to Telus/Kodoo customers?
I received a text today telling me to login to my account to "Make an update to ensure uninterrupted service". I logged in but couldn't find anything to update. Anything I need to do?
Hi, I am new to the community and wanted to know how I can check my call, text and data usage? Hope someone can help guide me. Thanks!
if i add 5 dollar add on thats canada wide long distance is it only for long distance our can i call local too
I can make calls and texts but I cannot get calls or texts. Please help me anyone!?
Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, H...
Hi there, I selected my new number, I can make phone calls out however when my wife calls my new number it doesn't call my phone, it calls someone else and a stranger picks up. Please help
Hiya everyone I hope you are enjoying the nice weather anyways today I noticed there was a flash sale 0 for 3o days after activating new SIM card I did activate a new card and choose a plan I was billed the amount after I activated lol I thought this...
Hi friends, I have 90 days plan for $120. I have rewards in $18 every 3 months. What would happen to those $18 I am getting quarterly assuming I will change my plan to monthly $40 one? Would $18 become divided by 3 and will I keep getting $6 rewards ...
I signed up with Public Mobile yesterday. When I got home and tried to make a call the phone did not work. Call the person who installed my sim and connected me with the service. He said it is because my payment has not hit my account. Shows a zero b...
Hi, I tried to activate my SIM yesterday and on the last step the page timed out (after I entered my Credit Card info) Chat support told me to click the back button and try again. This gave me same the page timed out message. Now I tried to activate ...
My one giga bit of date when I purchase as a add on it uses 95% of my data within hrs and it drives me nuts as I’ve turned off my cellular data for my apps as well why when I run out of my regular data I don’t recieve txt messagrs
After activating my PM account today, the overview provided a referral code: "Sharing is caring!Tell your friends to use this code xxxxxx or link when they activate with Public Mobile." But on the back of the PM Sim card holder, there is a sticker wi...
Today I activated an account & when I was ready to input the APN settings, I was really happy to discover that they were already there! I had opened this link to use. I just had to verify that all of the info was identical, which it was, so I had no...
I didn't receive text messages that only had a url link sent to me in the message but I could send and receive text messages that were actually physically typed. So I never knew I had any text messages from the two sent with links only. Has anyone ...
It’s says my plan is expired, is that a reason I can’t? Why am I not allowed to port to different company??
