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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data usage and Usage history pages don't add up

Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB? Keep in mind these are BOTH PM pages and NOT a c...

Monthly add on

I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?

Resolved! I have purchased add on showing in my profile that I still have 300+minutes ,but got the message

from PM that only have 10 minutes left in my plan. Can someone explain me why?Thanks!

Resolved! Invalid SIM

I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my accou...

Resolved! Log in Disabled.

I paid my account & attempted to log in to check out why my phone was not working this morning & it says log in disabled but will not allow me to et in using he "forgot password" option...

Resolved! Ported from lucky mobile

Looking for a mods help ported over a number can't receive calls

Om anas

Resolved! Is the set up for PM voicemail the same as this thorough Telus Brochure?

Was just wondering if a PM Guru can confirm if these instructions cover PM voicemail too? SEE HERE.

Resolved! Going out of country how do I pause my plan?

I will be out of Canada for over 6 months and will be using a different sim during that period. I don't want to keep paying for Public but at the same time I don't want this plan to be cancelled. Can I pause it till I'm back in Canada? If so, how do ...

Referral code was applied but no reward?

1 Why am I not rewarded for the friend referral code.? It's a $10.00 amount.q 2. When am I going to get the full program for the 6month promotion where an activation for plans $35.00 or more accessed with the same email address between June 9-11 that...

Unable to change Plan

I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.Thank you!

I forget my password

Please help me to reset my password

réactiver mon compte car il est désactiver

désactiver mon compte.

Resolved! Service Suspended but cannot make a payment because "account has enough balance"

I recently cancelled my credit card and got a new one since i lost it. My autopay did not go through due to this (new card #). I just replaced my old card # with my new card # under the manage cards feature or whatever. So going forward I'm sure it w...

where can I find my referral code

Resolved! Stopping Service

Hi,I am currently paid until mid July, but am now shopping for a new device and probably a new plan with a new provider. I don't need my current number either. What do I need to do to cancel my Public plan? Thank you,Mark

Resolved! "Come Back" Promotion was not applied after my port-in

Hi, I received a "Come Back" promotion for $15 off my bill for 12 months specifically for my email address, and the offer is due on June 30.So I ported out my current service with Fido to PM today. But after I ported into PM and signed in to my accou...

Resolved! New to Public Mobile SIM Card ?

Just signed up to Public Mobile and transferring a number from Rogers. when do I switch out the SIM Card?

Unable to complete set up: stuck at Adding old account info

Its been an hour now, so Im close to sending my sim card back for refund. The idea is I should be able to activate it. I have added the old account name, my alt contact number, and the correct serial number for my iphone. Note that the order of addin...

This is just a statement regarding non help recived from Mod

I asked for help couple of weeks ago regarding a mod looking into my account. The lazy Mod didn't even look into my account. All the Mod did was repost the same information that I gave to them, back to me. And other info that I already knew or could ...

self serve does not load on my screen i cant get in to make a payment

International calling

Resolved! Issues with service

I have had service interruption for the last 2 months and would like something to be done about this months payment to activate my account

Imessage Issues on an Apple 5s

Hello; I just got Public mobile about a month ago and switched to my old apple phone. I need to have imessage working, but so far it will say waiting for activation, then activation unsuccessful. So far I have:-Updated my phone-reset network connecti...

How long it takes to port number from Public Mobile to Virgin?

Resolved! Need help

Is there a human being I can talk to at public mobile?

Resolved! Extra money billed in my latest charge

I got same amount of bill each month for almost a year, but in June bill, I was charged with extra amount on my credit card, how do I get my money back? thanks a lot for your help and reply in advance.

Resolved! Extra amount billed to my credit card

Of late I noticed that every month 31.64 has been charged to my credit card. However, in my payment history it is billed 30.00, which is correct as per my plan and rewards.Why it is so? Why the credit card billing is more than the actual billing that...

Porting From Bell final bill

Moved to The Lounge: This is Bell billing matter and unrelated to Public Mobile service .

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