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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Failed port to Koodo, Account disabled

Hi, @Moderator_TeamA day ago I got my new Koodo sim up and running and requested a port of my Public Mobile number over to Koodo. The disconnection on the Public Mobile side happened first (Login disabled, SIM no longer works), but on the Koodo sid...

Re: How plans work at Public Mobile?

Hi i have a plan i pay every 3 months is it possible to use my plan for my desk top as well as my cell.Just wondering as i'm paying 2 different providers and not using anything close to a small portion of each plan.Just wondering appreciate any respo...

Resolved! Conditional forwarding charges? Only have U.S. data add-on

My dad bought 1GB of U.S. data for his Public Mobile number. He wants to know if there will be charges for calls forwarded from his number. He did not buy U.S. talk or text. Currently, his PM number is set to forward when unavailable. Should he reset...

Signed up for Public Mobile plan, want to cancel it within 10 days

I had signed up for a Public Mobile plan, but I want to cancel it and I am within the 10 day cooling off period. Can you please assist?

Resolved! error made when activate New SIM card

Hi: i am new to public mobile. I brought a new SIM card today. when i was activating it, i made aerror when type in my e-mail address. i did not find it out until it reached to the summary page.i went back try to correct it, and on the first page, i...

Couldn't receive calls. Now they're back, but can't receive SMS.

Sometime on Saturday, my phone stopped receiving calls. I had no idea until my wife tried to call me on Sunday, and it went straight to VM. Late theis morning, it suddenly started working again, and three voicemails I'd received over the last 72 ho...

Ported fine, yet unable to receive most calls

Hello Community, I ported from Rogers and am happy to be with Public Mobile. In the past 2 weeks, I can receive calls from landlines and Bell customers. Rogers mobiles continue to be UNable to call my number, yet texts and iMessage come through fine...

porting to koodo but my wife's 90 day renewal is coming up in two days

Trying to help my wife get ported over to Koodo - it's in process, but her plan renews in two days and with the backlog at Koodo's end it's unlikely her sim card will come through before then. She tried to log in to her PM account to turn off autopa...

How Do I Change Plan?

I am having trouble changing my plan, I have $36 in my balance and i want to change my plan, but I am unable to. How do I reach for help?

Resolved! travel out of province ?

i will travel to tronto, i am in montreal, my plan is talk & text,what addon i have to buy ?1) for incoming calls2) for outgoing to montreal3) outgoing to tronto4) text 5) mms thanks for helping

Resolved! Changed Plan, But Billed For Both The Old & New One

Hi there. I recently changed my plan from the 30 days to 90 days option. The change was on the date of automatic renewal, so I believe I should've recieved a credit for the amount already deducted.Would a moderator be able to give me a hand? Thanks

Resolved! Re: Running out of Data

I was wondering how this works as well. If you're on auto pay and close to the renewal date will it start using the data from next month?

Resolved! I am a bit confused when I looked at my account

I am currently signed on 3G/90 days plan. I paid $105 and signed on auto pay plan. I am due renewal soon. I saw $6 auto pay reward on my account and $6 community reward. When I go to payment, I saw 105-12-6=87 esimated. what is it my actual payment d...

Hello purchased wrong add on how do I get refund or credit?

Resolved! I am current signed on 90 days plan and I am due renewal Apr. 4

Can I switch to 30 days plan on my own or have to message mod_team? Anyone knows? thanks.

Payment after a month of non service

Going through a hard time, I was finally able to top off my phone bill after almost two months of no service, still within the period to keep my number and plan. But after 12 hours after making a payment I still seem to have no service. # *** *** **...

Double payment need refund

Hello @CS_AgentI just made a payment through self service and it looks like I doubled to payment. Could I get a refund for one of the payments?Thanks

switching to Koodo offer with account credit at PM - what happens?

I'm interested in the Koodo 6gb/$40 offer. Because of an earlier mistake I have a $140 credit in my PM account. This is not about losing money for the 3 months I've already paid for - I understand the $100 bill credit on moving to Koodo is meant to c...

Cannot use international text

Hi my plan includes unlimited international text, but I couldn’t use it recently. I have used it last month and it worked. Please help to find out why I cannot use this function currently. Thanks a lot!

MMS received and sent without using data (just from WIFI)

I have started noticing this for some time now, but it seems that 75% of the MMS I receive or send do not require *Mobile* data anymore, just an active WIFI connection does it. Am I hallucinating or something else is going on ? Edited to clarify . BT...

Resolved! Sim card

Hi. I have never had a problem with service since 2011. I recently transfer from legacy to a plan. Today i am seeing no sim card .I have a Sim card. Have not changed anything.. any one understand this?

Cancel/Remove Add-On

Can somebody provide steps to remove an add-on? I need to cancel the international long distance add-on.

Resolved! How do I remove an add-on?

Could somebody provide more details? It's not obvious how to remove an add-on from selfserve.

Resolved! 'Amount due' payment option?

I've always paid my monthly bill online using the 'Amount Due' option. For the last three payments it keeps saying you have no balance due, and wont allow me to pay with this option. I don't know how to fix this.

Resolved! New to Public and Phone number not fully ported from Virgin yet. ?

I activated my sim card and used the number I wanted to transfer from virgin mobile. After a week, I am still unable to recieve or send texts to a few contacts, where other contacts I can. Some are still sunder my Virgin Mobile Sim. I called Virgin a...

Resolved! Phone always goes straight to voicemail.. data does not work. Need a moderator to help please

90% of incoming calls go straight to voicemail. Paying for data services and has never worked.Please help.

Credit after switch to Koodoo

HI there, I just switched to Koodo but I had prepaid my Public Mobile plan for 3 months in Feb, do I get a credit from Public Mobile for the difference?

Sim Card Activation Error

I attempted to activate a SIM card for my husbands phone and there was an error when I tried to pay for the service at the very end of the activation process...the site froze and I could not go back to change form of payment. Now he has no account b...

Resolved! Plans for new users?

I am interested in then30 days for $30 unlimited talk 1 GB plan for new subscribers but questions,.How long am I a new subscriber? If I pay for 30 days will I be on a different plan for the subsequent renewals?I notice the plan specifies 3G although...

How do i pay?

I have autopay and it didnt go through.I put my card number in and added 42.00 to my balance.It says inactive plan.I have 42.00 on my balance but I have no service .It billed my account already.I need service now.What is the best thing to do.

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