Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No one can call me!

I registered a plan from public mobile and gave my previous number with account information to the guy to register it. Then, I had the number. I can call anyone and Caller ID says it's me. But when trying to reach the number it says this number is no...

Resolved! Can anyone help?

Paid our bill on Monday but our phone isn’t working. I’ve emailed Moderator team and no response. Who else do I contact? I need my phone for work and my boss has no more patience for this. Thanks in advance

Resolved! Receiving text messages only when connected to wi-fi

I am only receiving text messages when connected to wi-fi. I don’t data plan so my settings might need adjusting. I am on an iPhone. Any suggestions?

Resolved! I am not able make a call to a specific number

Hello Public Mobile Team, I am using Public Mobile service with a number owned by me 647-765-****. since couple of days I am trying to make a call to another number 647-655-**** which belongs to my husband but not able to connect...

Payment

Hi everyone, my payment was made twice from my account, how can I get my money back, please?thanks a lot marky

Resolved! How to send private message

How do I send a private message. No more messing around. I have a life. I would like to get bakc to it at some point today.

Unlocking phone

I sent 2 private messages (on yesterday and one today) to the mod team and I still have not received an answer to unlock my public mobile phone. Any idea how much time this takes? Thanks edit: thank you all for your answers. Looks like I will have to...

made a payment, then received message "uh oh, something went wrong!"

So my plan expired earlier today, and I just made a payment for the amount due through my debit card (which I've used countless times with Public mobile). As soon as I clicked "confirm" a the next page said "uh oh, something went wrong! Log out then ...

Resolved! Reset online password (forgot security question)

Please help.

Resolved! Immideate plan change issues?

Just looking for recent experiences. I have two lines on 90 plans and am planning on switching them to 30 day plans both are currently futuredated. One is going from 75 talk and text to 25 talk and text, the other 45$ talk text data LTE to talk text ...

Resolved! Data and calling not working.

Hello I have an LG X Power 2. I've been with Public since about February I'd say, I have had the same plan ever since. 60$ for 5gb of LTE/4G data and provincial texting/calling. I had an Essential Phone PH-1 but it broke and I had to switch to this p...

Resolved! Moderators?

How long should I expect to wait for a private message I sent to the moderators? I was charged 500Mb within minutes of switching to PB and didn’t use the data. Need that rectified ASAP as now my data is low at the end of my billing period.

Resolved! Billed even though I signed up for the free month and free sim card.

I signed up for the free sim card and free month of service on the $40 plan during the Flash Sale on Sept 30th at the Walmart in Sarnia on Quinn Road. Well I just received my credit card statement and I was billed $45.20 on Oct 1st by Public Mobile. ...

Haven't received SIM card

Good evening, I ordered two SIM cards separately by my credit card But I only received one(149717) last Monday so it's been waiting for 8days already. My order number is (149718)could you please find missing one my SIM card. Thank you.

Resolved! Question?

Unlimited Canada-Wide calling means no long distance charges, right? I just want to make sure before I start making non-local calls. Thank you!!-Asia

Resolved! URGENT. Need PUK Code now, no response from moderators which is my only option

Edit: Issues solved by getting code from samsung, thanks for the help everyone, greatly appreciate it! Hey guys, very excited to be with public mobile, however I am habing issues. I ported my phone number from virgin, now the PM SIM needed a 4 digit ...

Resolved! Refer-a-friend -- does it re-instate on reactivation on a lapsed account?

I got an SMS from short-code 100 on Monday (2 days ago), stating:Public Mobile here. Just to let you know your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I still see her number in the refer...

Resolved! do I need a PUK code?

It appears that something went wrong when I was creating my account, porting a number over from Telus. I made it right to the last page when I was signing up and then the page just "hung" there.Telus cancelled my account the next morning, so I can't...

Avoid Blacklisted IMEI and how to add a phone to an account?

I'm in the market for buying a used phone and would like to know if I can use self serve or buy just message a mod to add it using the IMEI to my account. I want to make sure that at the time of the transaction with the seller I can add the phone to ...

Resolved! Transfer issues

Help , im trying to transfer my number from virgin. 778 xxxxxxx. It offered me the data entry once, which i took too long to fill so it timed out. Now it just says unable to transfer.Whats up?Thanks!

Data Add on

No internet service after additional add ons

Resolved! Voucher not correctly applied.

Hi, in the previous month, my phone was under the 20$ plan including only voice calls. This month, I've added a voucher for 25$ to get the voice calls + text messages. However, instead of applying that plan, I got again the 20$ deal and the rest of t...

Service Cancellation

Okay, another question and I believe many in the community would be able to answer. It's close to 48 hours now and I've not received any reply from mods and since they do not work after 9, I'm assuming I won't be helped for minimum 12 hours to god kn...

US roaming add on

I added a US roaming add on Oct 15th. While in the US my texting did not work at all. Can you explain. The provider in The Palm Desert area was AT+T. Data and calls worked fine. I returned Oct 20th.

Resolved! Upgraded Plan not taking effect

Hi, My daughter is on $10 per 30 days plan and I think she oversubscribed her usage so she is unable to call and text. I upgraded her to $25 unlimited and paid the different but she still not able to call nor text. She shutdown her phone and waite...

Having problems with my Samsung J3 Emerge phone

Okay I purchased a Samsung J3 Emerge phone from Amazon. I got the Sim card from Walmart and set everything up. When my phone turns on the phone tries to configure Service with an internal error of 12. When I set up the APN is works great for awhil...

Issue with porting number

Tried porting number from voip.ms to PM on Oct 21 in Walmart. And now when I try to call the number, I couldn't get though it. I had provided the current information in the kiosak. Can any one please help me out? Thanks.

Mobile number still not ported

Hello everyone. I just switched carriers today from virgin mobile and requested my number be ported. I can send messages and call out with my ported number however I can’t tecieve incoming calls and am getting a message from virgin saying the custome...

Resolved! Old Plan's Data Speed

Hi all, I have one of those old plans from maybe 2 years ago that's like $120 for 90 days. The details it provides is very limited in the account page: This 3 month plan includes: -- 6GB Data- Unlimited International Text- Unlimited Provincial Talk I...

Resolved! Family Plan

First time poster, long time lurker. My family and I are looking at potentially signing up for Public Mobile, but it we are confused on how to do so. We have 3 users, 2 adults and 1 child (under 18). 1.Do we all have to have emails and cre...

Community

Forum Posts