[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Auto pay service loss
So my phone's stopped working Thursday night and even though I'm on auto pay they still(sat) don't work. Have contacted admins no response. I even tried making a payment and it shows payment will be applied to my Nov bill, so this month's is paid in ...
Can't receive calls
Hi I ported my phone number from my old service provider, at first it didn't work. So I contacted Simon who helped me submit a ticket to the moderators. Then they helped me port but receiving phone calls does not work. Outgoing and incoming texts are...
Resolved! Incoming calls go to busy; Outgoing LOCAL call errors because of "no active long dist plan"
Errors:1. No one can reach me because incoming calls go straight to busy. I don't receive any notifications at all.2. Cannot make outgoing calls. Calling my home phone (which is local) and I receive the message "this phone doesn't have long distance ...
No 'cellular' tab under settings on my iPhone 8
Hi! Just switched to Public from Rogers and the setup was going great until I got to the point when I had to enter my data info into my iPhone 8. I have no 'cellular' tab. I have tried restarts and reloading updates and nothing makes the tab reapp...
Resolved! How update auto/pay card info.
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without h...
Lock out of my account
I keep trying to change my password but it just say contact public mobile for help.
Unable to make account changes online/reactivate
Can someone assist me in reactivating my account? It lapsed this morning, i made the payment, my account is now ok, but unable to make changes or use services still..
Resolved! Receive a new simCard
The Sim card is not fonctionnal...
Resolved! Is refer a friend capped?
In terms of length of time referral stays and discount is applied to monthly bill, does it stop after 2 years, for example? Also The number of referrals does it cap at 10 per account or 20?
Resolved! Did Public change the throttle bandwidth ?
I'm on a road trip and wanted to do a speedtest on LTE for fun. I get 23Mbps ! As you can see on the top right corner I'm using LTE. How is this possible ? Can someone else do a sepedtest and tell me what you get !
Resolved! 10$ referral reward
Hello all i opened my public mobile account early August. i used a referral code.today I still cannot see my 10$ discount. should I see it or will it be added automatically to my next invoice? thank you!
Anyone else suddenly stopped getting email notifications from this Forum
I very recently noticed that I am getting email notifications from this forum and from private messages from moderators only intermittently... in other words, some come but some are not... I check my message box only to find replies for which I have ...
KaiOS APN and MMS Settings
Hi Everyone, just got my Public Mobile SIM today, activated the account and can make and receive calls on my Nokia 800 Tough running KaiOS. The strange thing is it automaically detected and applied Data and MMS settings from Bell Mobility. I tried to...
Payment more than needed made, but account still says expired?!
I had to make two payments including one to remove my account from suspension and just when I thought that it's done, another one popped up for account balance, I didn't get why I had to do make two different payments. A ticket was issued for the sam...
Mobile data
Hi there, Just switched to public mobile, and can't get data to work properly for me I can use what's app and Gmail but I can't browse or search anything on Google maps. Also my web browser isn't working properly
Best PM Promo/Deal
Hi everyone, I just joined Public Mobile on the 2GB/$30 deal and was wondering what was the best deal you’ve ever seen PM offer. I love that you can always sign into those good promos and they aren’t just for new customers.
Resolved! Transfer sim to new phone
I have a new phone in transit but want to sign up before it arrives to get the free month promo.Are there any issues with transferring the sim to the new phone?
Resolved! Bonus data $15 plan
Do I get any extra data over the 250mb if I signup for autopay. If so, does it ever expire?
Resolved! receiving calls
Hello, I just got started with Public Mobile this afternoon when a techie at London Drugs in Nanaimo, BC installed a Public Mobile SIM card in my ZTE flip phone. Previously I was with Chatr, but their service is spotty where I live and I was told Pub...
Combining rewards
There is a promo for 1 month free for new accts right now. Can I combine this with the $10 refer bonus AND a coupon code?
Resolved! Reinstating a referred account
If I use a referral code and deactivate will the referrer's $1 discount be reinstated when I reactivate?
Resolved! Account Status 'Plan Expired' but I'm on Auto Pay
I just logged into my account and my status says 'Plan Expired', but I'm on auto pay so I don't understand how this happened. I still seem to have service, and it says my next auto payment will be taken on August 29th (tomorrow). Any input would be a...
Resolved! Has Public fixed the Apt # issue ?
Has PM fixed the Apt # issue ? I hear that people leave the field blank and instead include it in the street adress. Im just wondering because I'm setting a SIM up for a friend that lives in an apartment.
Resolved! Payment due tomorrow, unable to pay
Hello, I recently received a new credit card in the mail and am trying to change the information to my new card so that the payment will be able to go through for tomorrow and I will still have a phone to use. I have now tried over 30 times to update...
Resolved! Activating a new SIM card
Do I have to activate a new SIM card right away, or how long can I wait before the card expires? The reason I asked is that I want to switch over to Public Mobile from another carrier on my second phone. I want to purchase the SIM card first and wait...
Resolved! contact a moderator
How do I contact a moderator?
How to access images
Firefox has changed their browser. How do I find the permissions in the site identity to allow Firefox to load my images for public mobile?
