Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. This is my first post. I am so excited to have a Public Mobile Account. My friend set it up for me yesterday. And everything worked great as we both now see the Black Friday credits the next morning. I see the description of my international m...
What happened to US Roaming talk$8
How to cancel auto pay or talk to customer service
I purchased a US Talk and Data add-on and it is listed as active on my Public Mobile account page. However, now that I'm in the US, whenever I try to make a call, I get the message: "Your call could not be completed because your plan does not incl...
i need my account number to port my account
Hello, my few friend wanted to change to public mobile but they wanted high speed LTE data? does public mobile offer LTE data?
Hi There I have heard that my friends had issue with US roaming ADD-ons, I will be traveling in next few weeks and whant to understand worth buying addon from PM or go with T&T prepaid card there. Thanks in advance!
I signed up two phones on Saturday on $35+ monthly plans. One of them applied the $10 off 6 months promo immediately and it shows up in the self serve account, but the other one didn't apply it yet and it isn't showing up on my dashboard either. Does...
Can I text or call from Maui to Canada? Can I receive text or calls from Canada while in Maui?
Hi, I was wondering if the razer phone 2 is compatible with the Public network? Here is the information i found related to the network compatibility of this phoneTechnologyGSM / CDMA / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 CDMA 800 & TD-SCDMA...
I ran out of data, so I went to "plan add ons" and choose $10 for 200 mb. I paid for it now, (my billing cycle refreshes in a week). I went back to the main page and under Available funds I see "$10" but under "my data" it shows me as fully consumed...
On Nov 14, I was trying to fund my account using my credit card but kept getting error messages. I attempted 4 times..and next day to my surprise I found out all attempts went through and I was charged 4 times. Now I am left with a big credit balance...
Hello,This may be a silly question but I would like to confirm before sharing my code.Prior to joining public mobile, I had asked a question in the community and numerous people private messaged and responded - randomly offering me their referral cod...
Hello,I'm in my first month at public mobile having activated $35 plan. With autopay, I have 1.5GB but I'm not a big data user except once in awhile. If I only use 1GB, or less than that, will the rest of it rollover to the next month, and so forth? ...
https://selfserve.publicmobile.ca/ only white blank screeni tried 2 different browser + 1 just installed - only white blank screentried on 3 different phones - only white blank screentried on LTE - only white blank screen
Anyone having issues signing into "my account"? Everytime I try to sign in it just takes me to a blank white page. I've tried switching from Safari browser to Chrome and I'm getting the same thing.
Business Incorporation visa card will not work for payments. This card works everywhere else like Amazon and stores. Personal card will work for payment. Why does Business card not work?
Getting the same message two months in a row. Issues applying some credits.
i was with public mobile before i switched to telus. now i want to switch back but i don't know if the simcard i've kept works for public mobile. can't reach a human to help. what should i do?
I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?
I started setting up my account and got to step 2 but accidentally hit previous and it sent me back to step one and now it won't let me sign in and says my sim is invalid
Hi,At my last payment in October, I received an text message from Public Mobile saying there was a problem appling my $3 worth of rewards but that a credit was issued and so it would be rectified on the next payment. Fast forward to my next payment ...
I've been double-charged for signing up.I tried looking for a way to contact publicmobile but there is no contact information, anywhere. The ticket submission system on this site is literally broken. It does not work. It keeps giving me errors despit...
I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...
Hi, I completed the activation for my new sim card and it was all good until the last page it said an error occured but to log into my account, however it says my account is not registered. But the money has been taken from my account to pay for my ...
"Unable to Process Transaction: Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Having trouble processing my payment. Account is currently suspended. Than...
