Transferring number -

[chello]

Just sign in as a new customer. Need to transfer my fido number to public number. System wont let me. Please help

[geopublic]

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@chello wrote:

Just sign in as a new customer. Need to transfer my fido number to public number. System wont let me. Please help

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@chello 

• Be sure to note the best practices below to ensure a smooth process:

1. Only the authorized account holder can transfer a number.
2. You cannot transfer numbers between Public Mobile accounts.
3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
4. Double check your old FIDO account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

• Fido Account Number
• Name on the Fido Account
• Fido phone number

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. 

[gblackma · Accepted solution]

@chello if you activated with a temporary cell phone number, you have to contact the moderators and ask them to port your number. Type " Port Request " and follow the prompts to get to one. Give them the name on the account,  number to port and the Fido account number. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.