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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26952 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38842 Views
  • 185 replies
  • 29 Bravos

Resolved! Porting number from FIDO

Hi Need help to port number from FIDO. I got Voice Mail from Public mobile representative that i have to call FIDO to get my number reactivated so it can be ported to Public Mobile. I contacted FIDO and now my number is good for porting. Please can s...

singhgp1985 by Great Neighbour / Super Voisin
  • 1773 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I make Autopay come out on the same date each month?

How do I make Autopay come out on the same date each month? I looked through my payment history, it started out paying on the 18th of the month, then autopay came out on the 17, then the 16, then 15th.  This month it tried to come out on the 14th of ...

sandyvallee by Great Neighbour / Super Voisin
  • 842 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't activate new Public Sim Card

Hello everyone, My brother's mobile got stolen and I got him a new public mobile sim card.But when I try to add the new sim card number I get an error message saying "Oh no!It looks like something went wrong, but don’t panic." What should I do?  

Malzaeem by Good Citizen / Bon Citoyen
  • 1965 Views
  • 9 replies
  • 1 Bravos

Resolved! Not receiving amber alerts

Hi. My daughter is wondering why she is not receiving alerts? I thought everyone got these?

Edison53 by Good Citizen / Bon Citoyen
  • 8390 Views
  • 56 replies
  • 0 Bravos

Porting number from Koodo, previously PC Mobile

I sent a PM to the Moderator, but as I wait to hear back I'm wondering if I even needed to contact them. I just activated with Public Mobile and my phone number is with Koodo. I was previously with PC Mobile before they were purchased by koodo. I'm w...

tacha59 by Great Neighbour / Super Voisin
  • 1111 Views
  • 4 replies
  • 0 Bravos

Has everyone received the Amber Alert yesterday night

Not sure if everyone receives it, although I did.But I do hear some of my friends who are using PM haven't received it.The broadcast is for GTA area I believe to be clear. Also...RIP...  

hzmy by Model Citizen / Citoyen Modèle
  • 1354 Views
  • 15 replies
  • 1 Bravos

Resolved! Rewards

I am about to sign up but don't have a referral. Does someone want to refer me and get the $25 plus $1?

sekurarj by Great Neighbour / Super Voisin
  • 1348 Views
  • 3 replies
  • 3 Bravos

Resolved! Payment dates for auto pay keep changing.

When I originally set up my account and auto pay my payment date was the 20th of every month. It was good for a couple months and now my date keeps changing it went from the 20, to 18 to the 16 and now the 14th of every month. Why? How do I change it...

Mmacrae0910 by Great Neighbour / Super Voisin
  • 1405 Views
  • 6 replies
  • 0 Bravos

Resolved! prelevement non effectue

Bonjour  je suis rubens,il y a de cela 5 jours que public mobile n'a pas preleve des fonds sur mon compte et cela se fait toujours automatique,maintenant je ne peux placer et recervoir d'appelque dois je faire?

Rubens by Great Neighbour / Super Voisin
  • 1312 Views
  • 12 replies
  • 1 Bravos

Resolved! internet usage

Hi everybody, i've always had a cell plan without internet, thanks to Public Mobile I now have internet on my phone but I'm starting to notice that it is very distracting and consumes a lot of my battery( I always charge my phone only 1 times per wee...

denis2 by Model Citizen / Citoyen Modèle
  • 2825 Views
  • 29 replies
  • 1 Bravos

Resolved! not getting the $10 off for 6 months on my account? please help

Hello I signed up for the promotion when you guys had it around christmas time. I just got charged full amount and dont see $10 credit applied. What information is needed for someone to look into this? Thanks

mixxingh2 by Good Citizen / Bon Citoyen
  • 1460 Views
  • 15 replies
  • 0 Bravos

Resolved! Unable to send or recieve text messages

Hello everyone i just topped up my account on the 25$ plan everything is working fine calling mms messages but im unable to send or receive a text message. Im pretty sure I tried just about everything between changing the carrier and changing it back...

Kali_n98 by Great Neighbour / Super Voisin
  • 1503 Views
  • 6 replies
  • 0 Bravos

Sigh 7723 on Samsung devices

So this is happening everytime i restart and I have phone app sms turned off. Google apps turned off. No visual voicemail on samsung devices on samsung devices. Now i can't send any outgoing messages anymore. I wish i could block this but i can't, an...

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dezn by Great Citizen / Super Citoyen
  • 3549 Views
  • 26 replies
  • 1 Bravos

Trying to pay my bill

HI, My account status is `plan expired`, the services were suspended and when I try to pay my bill it shows a message `Your account has already enough balance`. What should I do?

leuobp by Great Neighbour / Super Voisin
  • 1966 Views
  • 19 replies
  • 0 Bravos

Details of the $50 3G 8.5 GB plan needed

I was looking at the Public Mobile's $50 8.5 GB plan and comparing it to Lucky Mobile which is running on Bell's network (which is pretty much the same as Telus). Lucky offers the following features: Unlimited Canada-Wide & US Calling Plan - 8GB -  $...

hightech by Great Neighbour / Super Voisin
  • 1090 Views
  • 7 replies
  • 0 Bravos

Unlimited 10-Day Talk/Tet US Add-On

Hi, I have bought the $15 bundle for unlimited talk and text in the US for 10-days, but it does not seem to be working. I also ended up buying it twice in the process. I am really confused as to how it works. Does my phone inform me to when it applie...

Yavell by Good Citizen / Bon Citoyen
  • 1116 Views
  • 10 replies
  • 0 Bravos

Trying to change my plan

I am trying to change my plan and  have the funds loaded onto my account. I want the change to be immediate, but it wont change the plan. I am not getting an error message, it just sends me back to my summary page. 

Angela101 by Good Citizen / Bon Citoyen
  • 916 Views
  • 6 replies
  • 0 Bravos

Number transfer ?

Hi I’m new customer just got my SIM card from Walmart and they did the activation there now how do I transfer my number from Koodo thx

Richardreboh by Great Neighbour / Super Voisin
  • 595 Views
  • 4 replies
  • 0 Bravos

Is 3G speed sufficient for Email/Pictures and Music Streaming

Hello I am currently with Telus on their LTE network but the monthly cost for their plans has gotten too high.  I was looking at the $50 for 8.5GB data at the 3G speed and wanted to know if the speed is sufficient for Email/Pictures and Music Streami...

hightech by Great Neighbour / Super Voisin
  • 6134 Views
  • 9 replies
  • 0 Bravos

Public Mobile's Referral program - Security and changes

Greetings. The referral program should be run by having PM auto generate user referral IDs at signup, like any other referral/affiliate program. PM users then give out their Referral ID's instead of their personal number. They can check their referra...

westcoastsurf by Good Citizen / Bon Citoyen
  • 1973 Views
  • 14 replies
  • 3 Bravos

After account top up I cannot change plan.

Yesterday I bought a new voucher to top up my account which was expiring today. I wanted to change my plan so I let it expire anyway. Being at work I noticed that my account was suspended. I tried quite a few to make a payment online but the system w...

VanGR by Good Citizen / Bon Citoyen
  • 1923 Views
  • 20 replies
  • 0 Bravos

Resolved! Changing Credit Card Information

My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the...

colleenm by Good Citizen / Bon Citoyen
  • 2965 Views
  • 24 replies
  • 0 Bravos

Error adding funds

I need to add funds and I keep getting an error telling me to logged back in and try again. I’ve tried on my phone and desktop and still keep getting the same issue

Angela101 by Good Citizen / Bon Citoyen
  • 1182 Views
  • 5 replies
  • 0 Bravos

free month

My second month was supposed to be free! Why am I being asked to pay?

SelT by Great Neighbour / Super Voisin
  • 715 Views
  • 5 replies
  • 0 Bravos

Resolved! LTE Data Option

Afternoon everyone,I am desperately hoping to switch to PM as I switched my parents and my wife last year, but I'm stuck at one point.  I understand that the data is 3G, and if I buy a data addon, it'll also be 3G, unless I'm only on a Talk/Text plan...

PlanShopper by Great Citizen / Super Citoyen
  • 3084 Views
  • 29 replies
  • 2 Bravos

Adding funds

I plan to travel to US and want to add the appropriate add ons.  Keeps telling me to add funds.  I did a one time payment with credit card but that did not add to available funds.  How do I add funds.

Carolapointe3 by Great Neighbour / Super Voisin
  • 4085 Views
  • 10 replies
  • 0 Bravos

Resolved! How do I see the $10 off any plan >$30?

I just activated my SIM yesterday because of the promo where you get $10 off any plan >$30. I picked the $40 plan. However, when I check my plan costs, it still shows $40 as the plan cost (including discounts)... or is that that $10 credit in the 3rd...

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mmlee98 by Good Citizen / Bon Citoyen
  • 1855 Views
  • 7 replies
  • 0 Bravos
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