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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Plan

Hi everyone, I am due for my next billing on June 2 however I changed my plan so that it will change on my renewal date but it now says my original bill is still due June 2 and then I will be charged June 3 for my new plan. Is there a way to get aro...

How To Request An Exchange With SIM Card

Hi! I have 3 unused regular sized (full size) SIM cards that cannot fit in any cell phone today. I would like to exchange them for tri-punch sim cards. How can I go about doing this?

My samsung note 4 can make calls , but can not use data I bought add-on

My samsung note 4 can make calls , but can not use data I bought add-on. Is Samsung note 4 is too low version to use the data?

iPhone 6 No Service

Hello,I have an iPhone 6 (iOS 11.3.1 - latest) and am getting No Service. I have been a customer for nearly a year now, with no problems. It started last week when service would intermittently cut out, despite indicating there was service. It got pro...

I cannot send SMS texts on my iPhone. However I can send and receive MMS texts.

I can receive all texts (SMS and MMS). I cannot send SMS. All other services are working fine (data, phone, etc.). I have an iPhone SE running the latest iOS.

Resolved! Wanting to Switch Over - Three Phones

Currently an unhappy customer with another carrier. Looking to switch over three phones (and perhaps a fourth), and am looking for the best possible deal. What I need: Local calling and 1 GB of data per phone. That's it! What can you do for me.

want to keep the same phone number

Hi, I am cuurently using Huawei Y330U05 phone set. I have a different phone set ( samsung galaxy grand prime) that is compatible with the network and I want to use that phone set instead. However, the samsung phone set has a smaller SIM slot. How ca...

Resolved! Do $10/30 days plan get charge for data?

Earlier, i was having trouble retrieving MMS and a poster suggest turning my data on, so i did.. When i check my usage, it state my data usage although it's $0, just curious, will we receive a bill later on data?

No service using my new SIM card

I just switched to Public Mobile from Petro Canada Mobility (I switched my number as well) and I have a dual sim phone where I kept both sim cards in while switching the numbers. The public mobile sim worked for the first few days and one morning it ...

Text Messages Not Sending

I'm having trouble sendings texts. I have no trouble receiving them. I have full bars, and have tried restarting my phone and removing my sim and reinserting it. I have OnePlus 5T and am running Oreo 8.1.

Reactivate Current Plan Error - Can't make calls

Hi Please Help, When i click on the below: I get a message telling me there is nothing outstanding: I need to reactivate my plan ASAP, but it wont let me! How can I fix this. Would prefer a private message to fix this issue, thanks.

Resolved! Phone with Contract: Moving to PM

Hi everyone, This doesn't apply to me but to a friend of mine. He would like to transfer to PM (keeping the same number) but he's on a mobile plan with a two year contract. What is the best process to initiate the transfer? Is it first paying off th...

6 Digit Code

HELPPPPPP!!!!!!! ME TOOO SAME....:(I cant put the 6 digit code in to register online cause I cant receive the text. Its been 3 hours.I think it may be a porting issue as well since the guy at the store did say it might be a challenge with my old acco...

$2 auto pay discount

I'm on the new $35, 1gb plan. I'm registered for auto pay and therefore am supposed to save $2 per month. I noticed my credit card was billed the $35 plus taxes. Is the advertised price including the discount, or am I missing out? Thanks!

Resolved! Blocked from login

login to my account has been blocked due to numerous failed attempts. how should i resolve it?

Resolved! $25 - 30-days - UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging

Just some questions … I cannot figure out my new plan. Any help will be welcome! I have just bought the plan $25 - 30-days + UNLIMITED Talk Province-wide² + UNLIMITED International Text and Picture Messaging VOICEMAIL & Call Display 1. First question...

Payment date change

Hi I was wondering if payment dates can be changed

Cancelling my account

Good morning,My account number is ************, and I am looking to cancel my account including automatic withdrawl effective immediately Barbara Berridge

Hi I buy today 2 SIM card with public mobile for Walmart and I take free 2 SIM cards

I buy today 2 SIM cards new activation public mobile I get free SIM cards but no have 20$ bill bonus because I find promotion online if you active for Walmart you take free SIM card and 20$ bill bonus

Outgoing calls to shown in my usage history which I have never dialed

In my usage history, there are 2 outgoing calls to the same number of 4165804001 and the durations shows 2 and 4 seconds. However I have never dialed any numbers to anyone since I activated my Public Mobile account 2 days ago. Pls help me and tell me...

5 outgoing texts to 474663 shown in my usage history which I have never sent

In my usage history, there are 5 outgoing texts to the same number of 474663. However I have never sent any texts to anywhere since I activated my Public Mobile account a few days ago. Can anyone help me and tell me what's the matter and how to avoid...

Credit card not being charged successfully

Hey there, my wife's account is on auto-pay but didn't renew successfully. Now it's suspended, and when I put in the credit card again it says it can't verify the information and won't charge. I called the credit card company and they said Public Mob...

My Data usage is wrong

It said i used 5.350mb out of 6144GB my plan just avate i haven't touch my phone plus i'm on my WIFI what is going on?

Can't find public mobile in Network settings

Phone is set to auto do do you have my sim ending in 180912? I think it may be the sim

I have data available (according to my acct) but not able to access internet when not on wifi?

Hello, Looking at my account, I should have data available but if I'm not connected to wifi, I am unable to access the web which is super frustrating. Ideas? Can someone help?

got billed twice... :(

hi guy/mods, im currently on a 120 days plan with autopay. early last month i changed my credit card info, and this month (mid may) i got a text from 611 telling me that the payment did not go through, i tought that my credit card info was wrong, so ...

philippine international call plan or charges

hi all!can you help me know the best and cheapest way to call a philippine number? is there any plan ? if not do you have an idea how.much it will cost me to call on a regular cost?thanks !

Unlocking sim card

Hello,it's been a while since I try to tether my connection to my tablet.I have a Nexus 6P and, on Videotron I had problem doing it. And I almost went baco to Videotron, as I rellay need tether.But, digging on the internet I encounter this guide:http...

Plan issue please help

I have just renewed my account . Before renewing I tried to change my plan. My current plan was 76 for providence wide and no text for 90days . What I tried to change it to was 90 days text international and providence wide calling 75 dollars . I tr...

trouble calling out

can`t call out on my phone ,anyone calls me goes to voicemail.

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