Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I previously got to the payment page but my credit card would get refused. I tried going on incognito mode as per the instructions but now I'm told that the self serve username i entered is not available. Is it because I created an account?
My phone service stopped working today. I have been on auto debet for my monthly payments and you last took a payment on April 07, 2019. Please advise why this has happen and what needs to be done for the service to be re-activated.
Hi, I'll be travelling for a month and was wondering if there's any way I could cancel my phone plan for that month. I will restart it again when I am back. Thanks.
Does anyone have this problem too? Payment due date is Apr 24 (the correct one). But autopay date is showing a different date (May 11). It seems that my autopay won't kick in until May 11 while my plan is expiring tomorrow. Anyone has similar is...
I have been paying $45 a month for quite some time now. I get 1GB of Data - 1! Why is it that the $40 plan has 2GB and the $45 plan has 4GB and I am sitting over here getting 1? If these are new plans but are available for new and pre- existing cus...
Pardon my tin hat but this fiasco makes me wonder if it wasn't done on purpose. Telus's way of forcing out their "legend" accounts from the original Public Mobile.
Hey there! My calls have been getting dropped. At first, it was 15-30 minutes into the call. Now, it's about 1-10 minutes into the call. The calls are always from cell phone to either landline or cell phone. My account is activated, my cell phone bra...
Hello! My girlfriend made a payment on April 3rd for 30 days of service and got cut out today April 23rd, it says her account is inactive and she has to pay again.Shouldn't she be okay until the 2nd of May? Thanks, JL. Bonjour! Ma copine a payé le 3 ...
Today my phone did not work for hours. I only got the message that I do not have an account, and please pay up; but I am on auto-pay. Hours later, the phone worked. Do I get (a) an explanation, and/or (b) a credit? This is not the first time it's...
Sorry, I paid yesterday but I have no service... why?
Can anybody help me?..I signed up for public mobile today. They send a welcome email. I replied to the link they gave me but I was unable to login because of wrong password or email address because it doesn't recognize either. I tried to get a passwo...
My Bill was $35 and it went up to $45. Anybody know why?
I have payed my phone bill but my data does not work at all. If i turn my data on my phone will say "data connection allowed" and yet my data connection...isnt connected......? Can anyone help me
Hi i am planning to port my number from Chatr to public mobile and I'd like to do it as soon as I can before a plan I'm interested in is gone, is it possible to get my billing date changed to the 29th?
I went to Walmart to activate my account today but my credit card was not verified. I called my credit card company and they said that on their end, they have accepted the verification. My card still does not work. I would like to have my new number ...
Hello community, I picked up the $40 plan yesterday before it expired. The entire migration and activation process went withou too many issues. I am on a Google Pixel 2, which picked up the APN automatically. One of the setting was wrong, and I jus...
I made a payment April 5 why is my phone off turn it back on or I will go else where (some type of phone number/account number/transaction authorization number removed by computergeek541)
I'm trying to get my wife on PM. She has tried setting up a new account twice. Both times the system hangs and the setup fails. Is anyone else having issues. I could use some hlep form a PM moderator.
Hi , I had a late payment and now I can’t use my phone , it hasn’t reactivated and it has been 4 days already that I can’t make or receive calls or messages , I tried turning off and on and still isn’t working. Can someone help me
why is my phone not working i paid your service fees on the 12th its now the 23rd and now phone suspended i need this phone i have sick child at home that my phone is needed at all times need help getting it going please
I don’t have time to wait I have messaged 13 moderaters all of which were online and haven’t received any response from them. I am using my family’s wifi atm but soon I will be going back home where I have no wifi and I have no data and my SIM card i...
I see there seems to a big glitch for a lot of customers today, so I'm holding off on contacting the moderators for another day or two. However, I was wondering if other customers have seen incorrect charges related to their account. In my case it'...
I paid my phone bill on April 18th now today I got to use my phone and its suspended this needs to be fixed now. I am so mad How can my phone be suspended when I had already paid this month's bill and it said it was due again may 22
https://mobilesyrup.com/2019/04/23/mcdonalds-mobile-app-defrauded-2000-dollars/
I have already paid my service for the month of April, and today my phone services has been disconnected and I can not use my phone or make any calls. I am very frustrated as I need to use my phone and have not been able to use it all day!! I do not ...
I payed a card for my phone for the 15th of april to 15 may and my phone was working fine but now my line is cut even if i payed i cant call or text even if i payed i need help please
I too paid my bill recently -- eight (8)days ago on April 15, 2019, the day the system said it was due. That supposedly covered me for 30 days -- not 8. Today, April 23, 2019, my service has been cut off and the system CLAIMS $33 is due. This is a ri...
Hello. I have no service, yet my bill is paid. Can you please activate my service? Thank you. Adele
Why!!!!!!! I am paid up and pay for less services and data and never complain about that. I rely on my phone and am disabled. I paid on the 4th for a month service and cannot afford another FULL MONTHS payment only to have my services suspended next ...
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