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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I get involved with Beta and take advantage of promos?

$20 Referral Credit Doesn't Show Up

Last night I referred my brother using the code I was provided to receive a $20 and for him to receive a $10 credit. While the $1 per month credit is showing up in my rewards, neither his $10 or my $20 credit shows up. Any idea why? I got a text mess...

US Roaming Talk and text not working

There is a large number of people experiencing an issue where the Talk and Text are not working when you purchase the US Roaming package. It seems like data is working and below is the response I got from Public Mobile earlier today when I brought t...

Resolved! roaming

Hi all:I bought the add-on for US roaming, data, talk and text. It doesn't seem to be working. I keep getting the message: "Sorry your current plan does not include US roaming text messaging,,," even though it went through on lmy credit card $20 plus...

Hi.

To be able to get the USA 8$ add on for US txting, do l have to at least be on a minimum 15$ month plan, or can l simply add the $8 to my account to just get that 10 day US texting??l currently have no money on my account, and would only need it to g...

Refund

I purchased extra add one and two of the same accidentally trying to get my talk and text to work while in us. I purchased $60 worth of adding and none of them work. Can you remburse me please??

Resolved! Customer service

Hi does anyone know how to get in contact with one of Public mobile agent/representative. do they have a phone number i can contact them?

Resolved! Signed up Today

I just signed up. I don't see the additional data for signing up for the $35 package. Also, it says another Black Friday deal is a free month. When will I see that? Just wondering?

Resolved! Can't Make or Recieve Calls

Hi, im on the $10 plan with 50 mins Canada wide calling. starting yesterday, i cant make an outgoing call. the machine says i dont have an active long distance add-on, even though im trying to make a local call incoming calls go straight to voicemail...

SIM not supported

Hi. My new iPhone (11) does not supported my SIM. I was advised provide my carrier with my IMEI & Serial Number to add my phone to my plan and activate it. Has anybody had any issue like that? Any solution? How to send my info to Public Mobile?

Paid by auto payment method but can not generate call

My account is set in auto payment system from last couple of months. I have changed my plans last month and activation date was Nov 19, 2019 but unfortunately I can not make a call whereas the system showing account credited and debited as well.

Resolved! Setup Question

If I take my unlocked Galaxy S7 phone (currently on a Telus plan) to a local Public Mobile kiosk will the person there be able to set everything up for me including porting my Telus number so that I walk away from the kiosk with a working Public Mobi...

Phone not allowed for Voice (Samsung Galaxy S9)

Phone was working fine for the last months, but all of the sudden today I am getting Phone not allowed for voice. I bought the phone from Kijiji, I checked to make sure that the phone is not blacklisted, and it shows that it's not. Please help.

Resolved! Porting a landline to/from Public Mobile

I currently live in Vancouver and I have a landline with Shaw. I'm considering porting it over to a mobile network like Public Mobile. In the future, if, for whatever reason, I need/want to port it back to a landline provider, it that gonna be possib...

Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay stop

Resolved! US Roaming Not working

Have a verified purchase, and monies removed from account as of yesterday Nov. 27. Today is Nov. 28. Account shows should be active for roaming talk and text. Checked carrier it shows T-mobile. Have rebooted phone. I know the roaming worked at ...

Resolved! Availing Black Friday Promotions

Hi, Just switched to PM yesterday and now they release this one month free for new plan. Can I still avail this promotion? Thanks for your anwers!

messages converting to MMS

I just bought a Samsung A10 phone and set everything up moved my sim card to the new phone. I went to message my friend using Samsungs messaging on phone and it was sent as MMS. I tried several times and the same thing. When I go to start a message a...

Black friday sale

I know this is probably a long shot but since public mobile has such great deals I was wondering if there is anyway I can get the free month with the black friday deal even though I signed up yesterday? I'm wishing I had waited the extra day!

Issue creating account (I hit the back button during setup, now says invalid sim)

Hello,I was in the final step of setting up my account, then realized i forgot to enter the referal code from my friend, so hit the back button to go back to the first screen. Now when i hit continue it says invalid sim and wont go past the inital s...

It not working

It just say no services

Don't have a working phone number...

I activated my SIM card and switched my old phone number over. It said it worked, and my old number is up in my profile. THE PROBLEM: I call "my" cell phone number from a landline and someone else answers! I used the self-serve platform and tried to ...

Resolved! US Roaming Add-on - Data Working But Not Text or Talk

I purchased an US roaming add-on ($20 for 250mb, unlim text/talk for 10 days) yesterday; however, now that I am in the US, only the data part of the add-on seems to be working. I am basing this on that it says I have used ~3mb of the data add-on, but...

Can't get data to work

I've been with public for over 2 years now. I have an LG G4 Android that's evidently compatible with the network for texts and calls. I signed up for a data plan like, ages ago, and couldn't get it to work during the month I had it so simply cancelle...

Resolved! Phone compatibility

I'm wondering if the LG c440 is compatible with public mobile? I can't find it in the list of devices but the phone isn't old so I'm wondering if there's another name or model it would fall under. Or if theres another way to find out if it would work...

Resolved! Activation stuck in limbo

I spent a couple of hours yesterday trying to sign up my brother to PM from his old provider, Virgin Mobile. Half way through the activation process the first time we started getting error messages and went back to see if we'd done something wrong an...

my email will not connect to the server

Just started with Public Mobile and I cannot connect my email, everytime I attempt to connect I get the message "your device had a problem connecting to the server" can anyone help with this? Thank you

Resolved! I just really need to cancel everything

List of problems:Service didn't even work, sought a refund but only got troubleshooting tips. I eventually got a mod to message me, but when I press "reply" it just loads infinitely, both on mobile and PC.Login was screwing up so I couldn't even sign...

New SIM Doesn't work already bought 2 SIM Cards!

My phone isn't working with my new sim. It's the same phone I used before with public mobile, had to get a new one after I left Canada for 9 months. The account is topped up and I had to buy another sim card thinking it was scratched up. My fiancee h...

Resolved! Blackfriday Deal Question

Hello, I am currently confused about your Blackfriday offering. Is this a recuring 5GB limit increase for data? Or do I just get 5GB data for use and when I used them I am "stuck" with the data my plan has? Thanks,Florian

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