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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PUK nurmbe is needed ASAP PLEASE HELP

Is the puk number located on my sim itself ??

No service, no solution, no response,

Greetings, I have had no phone service as of Saturday night, followed all suggestions on discussion pages, performed all whacky phone tricks with no success, have left three messages with moderator team, no response, and now I am at my wits end.If t...

Account

Hi, Just recently made an account with PM for someone that I know and I'm having issues signing into the account. When I requested a password change for some reason the email that they are using doesn't seem to be working as it says there is an issue...

Partial port of number

I have a Speakout phone service & PM phone service. Last Saturday I ported the number from Speakout service to my PM service. The ported number is showing in my PM account. The problem is that phone calls & text are still going to Speakout, not PM. H...

When dialing 1519 area I am told that I do not have service. I can call other long distance areas

Data Stopp Working

I would like to start by saying that I’ve been delighted with the service from Public Mobile for over a year now. My data has been working perfectly until I purchased a US Add-on. I bought the 10-day US roaming add-on for a 3-day US trip and immediat...

Plan didnt change on scheduled billing date

- New customer, started last month with the $15 plan.- After a week decided to upgrade to $50 plan. I toped up my account to $50.- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yest...

Coverage in mountains

Thers's no signal when I travelled in tourist guide's vehicle from Banff to Icefield. But somehow the tourist guide's cell phone had signal! Is it because around the Rocky Mountain?

unregistered sim

ive activated my acound and my phone number has been ported but my phone still says unregistered sim

Register for community

Can't find register for community

Resolved! Strange Number Calling Me...

Hi, Last night around 11:30 pm and today at 10:48 am I got a call from a number (011 678 510 0227), they ring once and hang up. Google provides me with this when I search the number: https://www.listdd.com/678-510-0204 How do I block calls with PM?

Phone plans

There is no other carrier out there with the cheap phone plans that public mobile has to offer

setup for autppay but not auto renewed

my plan did not autorenew even though I have set up auto pay, can you explain that please? I need my phone service back immediatley, how could this happen? I know I was set up for auto pay, I go the $2 credit.this is my first cycle and I am very fr...

Deleted text message

Can I retrieve a deleted text message after 48 hrs

switch to rogers

hi, i had public mobile before and was on auto pay. but now i just switched to rogers. and had the phone number taking with me to rogers. so i kept my number the same. and now i'm just trying to log back into public moblie account to make sure my aut...

phone suddenly stopped working

I have two problems: 1) Last night, after working for 2 years, my phone stopped working. Says "no SIM card. Emergency Services only". Data does not work, wifi does. No warning about being out of minutes etc. (which is doubtful anyway). Potentially, i...

traveling from Canada to the United States

We are traveling from Canada into the United States - I have a monthly plan - do I need to worry about roaming charges? I don't even know what roaming charges are and why one gets charged with them. We use our phone as a PHONE - phone calls - that'...

Bought add on but can't use it!

Hi I bought the 400 min international calls add on but I cant call, it says no talk in my plan even though i already paid for it and it shows up on my account

My phone is not active.

I'm trying to add minutes to my phone but it's saying that my phone is on active what do I do to reactivate my phone so I can talk

iPhone X data connection issues

I am unable to connect to mobile data on iPhone X. I get the error “could not activate cellular data network”.

Resolved! Voicemail

I have a voicemail (the symbol is showing on my screen) but I can't access it. It says my voicemail number (hold down 1 usually) says it isn't assigned. It used to be. Has anyone come across this problem?

Activation

Hi,I was trying to activate a SIM for my daughter but something went wrong ar he end when I provided payment details. Now when I am trying again I am uable to port her number and her account on the previus provider was closed so she has no service. C...

Account suspended

Hi,It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.No resolve... no call .. no text..

Account suspended

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried t...

Resolved! PRE PAID VOUCHER

I bought a voucher from Walmart, the transaction was successful. When I entered the PIN I got a message saying the voucher was invalid. Who is responsible for fixing the problem? Walmart or Public Mobile?

talk in US

I buy add-on talk in US but it still does not work.Please tell me how Iong I need to wait until it work?

NO Cell Service and mod response errors & delays

Hi there, I have been without any Cell service since last Thursday - 5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working. I sent a message for help to a mod ...

Samsung sgh-a667t not receiving MMS

Hey everyone. Im currently downgraded to a samsung sgh-a667t slide phone. Everything is working fine for the most part aside from picture texts. Does anyone know the issue? I’m pretty certain it’s an APN but I’m not sure how to go about fixing the se...

Resolved! No Service

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no...

Resolved! invalid sim when registering

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I got as far as selecting the phone number but didn't actually pay b...