[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unable to receive short code SMS from bank in hong kong
I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
Resolved! Is Rino3 Pro 5.8 able to work on PM network?
before i buying a Rino3 Pro 5.8 I confirmed with PM that it was compatible. I was told it was. So bought the phone, bought the sim card and paid for a plan. I cannot connect.I printed out the chat and I saw that the PM chat guy had checked on Reno3 ...
Resolved! How do I get a mod to send my SN and/or IMEI to Rogers?
Can I text them in?
Resolved! Want to Switch to Tellus Mobile and they Have difficulty with account number
Hi:I wanted to switch to Tellus and they said they are having difficulty doing so with my account.Public mobile are saying my number is not active or account number is not correct.Can anybody please confirm my account number and details Thank you
Resolved! Never called a number but got a return call
I just got a call from a man saying that he is returning my call but I have never called this number. Is my number still safe?
Resolved! Re: Denied payment notification via 611
Forgot my pin number and would like to add new credit card number
Resolved! Change of plan
I like to change my plan but seems going to charge me twice which happened to me last time when l changed. Now I’m on $30/month plan wanna change to 40/ 30 days. It’s a prepaid plans so why it ask me to pay amount due $30 first and then another $40 f...
Resolved! Re: Cannot call on my cell, says emergency calls only.
I had the same problem, received a text message saying that payment did not go thru, my cell service was also suspended, called my credit card company and they have no records of a failed payment request from Public.
Resolved! Inactive service
Service is inactive and do not have the email and password to log in in order to make the payment Need to find a way to log in Please advice
Resolved! Changed plan but missing data
Hello,I just upgrade my plan a couple of days ago from the $25/mth plan to the $35/mth plan which included 1.5gb and another 500mb on AutoPay, however, when I signed into my account, it's only showing 1.5gb of data, nothing indicates the extra 500mb....
Add on
I paid for a add on i didnt need
Voicemail.
How do I access my voicemail? When I call "1" it says it's dialing voice mail but then immediately hangs up. Same problem when I call 1 + my 10 digit number.
Resolved! Login Attempt Failed
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
Resolved! Locked out of Self-Service
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
Resolved! Busy Call Return / *66
I know Telus has this ability but I can't get it to work here. Am I doing something wrong or is this feature just not available at PM? Following the Telus instructions, I hang up the busy call then dial *66. Unfortunately I get "your call cannot be c...
Resolved! Data activation
Hello, I have galaxy S7 and can't get access to data with my new sim and plan. Are there any setting on my phone that will fix this. Calls and text work fine.Thanks
over charge on my credit card
Hi, My credit card says I was charged $29.12 but My Account page says I was only supposed to be charged $26. What am I missing? Thanks
Hello - I am not able to receive calls, though I can make calls; tried the usual rebooting/ restart;
Hello - I am not able to receive calls, though I can make calls; tried the usual rebooting/ restart; no. is new. Tips/ suggestions welcome.
GTA Superstore
I visited the Superstore nearby to buy a sim card at the Mobile Shop kiosk. I didn't want to wait for an online order since the billing cycle for my previous provider was ending this week and I didn't want to be charged for another month. The process...
Metaldog Machines
Had a great experience setting up my account with Metaldog Machines in Rocky Mountain House! Its wonderful when a business uses the products that they offer and refer customers based on actual experience and not just for profit!!
Re: Invalid SIM
I try to activate my sim from last 3 days & it is giving me message invalid sim. How do I return SIM to public mobile & get new one as replacement?
Resolved! Data
I joined Public Mobile a few days ago and have been using a minimal amount of data. Today I received a report that I have used up 75% of my 250 MB data already. This is absurd. When I checked my profile, I noticed Public Mobile has put my region to b...
Resolved! community rewards
I looked on my past history on my bill and I was not rewarded with any reward for community rewards. How can I fix this?
Loss of a friends referral
Just by chance I have checked my account today and yesterday. Today I have 1 less referral and I was able to track it down to what one I lost. I also had lost one a month or so ago for which I had received a text saying so. I contacted my friend and ...
Resolved! Catherine/Alan - There are mistakes on QC website. Please Fix!
@Catherine_T @Alan_K Can you guys take a look at the Quebec website plans. Both English and French. There are mistakes under "offer details". Example $13 plan says 250MB data 1/2When you go and read "offer details" #2 says 500mb instead of 250mb. If...
Phone not working
I cannot call or receive calls. The top left says ‘searching’ . Tried everything.
