Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I can't remember my PIN and am told by a moderator that it is incorrect, how do I find out what my pin is, or change it?
Hi there, My number was ported to Public Mobile from my original provider by somebody else and it took one long day to get it back. What I really want to know is how this was possible to happen, how someone got my information, what the process and s...
Not getting calls in but, can call out, 2nd week was able to set up public voice mail. first 2 weeks all calls went to Virgin voice mail (no longer had access to Virgin voice mail) and able to texted and receive texts , only seems if they are on my ...
I'm having an issue with changing my plan. When I click change plan in overview, I get no plans to select from (picture 1 below). If I click try out more options, I get an error page (picture 2 below) and if I click plans and add-ons I get an error s...
Hello, I am sure this has been asked may times now. I have a LGQ6.. Newly signed up ( a week ago) to public mobile.. I have had no issues with anything.. Went to send picture message text today, It did not send. I have unlimitied text and picture me...
I have no service for a few days now, bill is all up to date. How can I change my contact email address on my Public Mobile account? The one i signed up with is old and I cannot log into that email anymore.
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Why does the PM SIM not have the APN settings built in?Other than going the APK route or ordering a Freedom Mobile SIM, is there any other way to get the APN settings into Android 8.1?
Today I received email to say that I have used 98% of data plane, so bought $15.oo for 1Gb Add-on today . But I don’t see any change at Purchase Add-ons section. And can I still use data ? or wait till next renewal date? Then what is Add-on for?My r...
I am not able to make a call to a 647 area code. Why is it telling me it is long distance when they are only just down the road ?
My phone number is xxxxxxxxxxxxxRegistered email is xxxxxxxxxxxxxxxxxxxxxxi have no mobile data from 2 weeks . I am having big trouble with no data. I had created my self serve account when i joined PM , now when i try to login it says email cannot b...
Typed my usual password, a couple of times, wait several hours, tried again, not working. Tried ''forgot my password'', but completely forgot that there was a security question, have my phone since 2014... What can I do? Thanks
Whenever I try to reset the password for my account it shows this error saying 'ForgotPassword/LoginUnsuccessfulUser_LoginDisabled'Just was wondering if there is a way to fix this or even a way to delete the account with my phone number on it.
How do I pay my bill?
please add my free month to xxxxxxxxxxxxx, and get my phone working , nobody can call me but i can call out. I just activated my new sim card on a previous phone number. thanks edited by computergeek541: phone number removed
Help, I'm trying to add a credit card to the system but it won't take any of my cards. Have tried four cards, double checked (with precision) the exact address, down to the spaces of the exact text on my credit card statements to make sure it's a per...
I got a message that I am out of data.Contract is for 200mb and I use about 50mb a month.From the date of my contract to now I got only 30.242mb used.Where do I need go or to whom I need to talk to to make this fixed.Thank you
Hello, I have registered my email during the 2nd month free promo period, however when I tried to activate my new phone line on PM, it gave me that the email name is too long (longer than 30 characters), although this is the email I used to register ...
Hi there,I am considering switching over to Public and was wondering what the actual cost of a $30 plan after taxes and fees in British Columbia?Thanks
Can you please confirm if a Moto e6 phone is compatible with Public Mobile? Thanks!
I am moving from BC to Edmonton for one month. Do I need a new phone number? My phone number in BC starts with 778 area code. Edmonton phone start with 780. Do I have to get a new phone number for 1 month?
Hi everyone, I've been using PM services since December and everything worked fine. But for the last month I'm have issues sending and receiving SMS. Nothing can be received nor send unless I'm connected to WiFi or I turn data on (It's turn off from ...
How to use my phone credit to add data?
Need to enter PUK code
