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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can not make payments / even when auto top up activated

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Invalid SIM

I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM at Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos...

Resolved! Can not call

Whenever I try to make a call I get the message: "Sorry we can not complete your call, you don't have an active long distance add on, and this call is not covered by your plan. Get and add-on by dialing *611". We have the $15/month plan, so we have 1...

looking for new service

I have 2 weeks left with Telus and thinking of moving with you , how do I get my phone unlocked from telus and what to do to get set up with your service ? ThanksGlen

Re SIM card not supported

hi just tried using sim in IPhone XR and says sim not supported here is my sim number edited by comutergeek541: sim card number and personal contact information removed

Changing name on display

Hey everyone I run my own business and use my phone to do so. Is there any way to make a change to my account so my business name will show up in people's call displays instad of my name? Thanks in advance

Resolved! Which data gets used first if you buy data addon?

If you purchased 4g lte addon and then your plan renews and you have the 3g data. Which one would be used first if you phone data is on.

Activating Sim Email Issue

I just tried to activate my sim and it says "The Self Serve username you have entered is not available. Please try again with a different email address". Please help me! Thanks,Ed

Resolved! Changing plans

Hi, I'm an existing public mobile customer. I'm currently on the $15 plan, and I'm happy with it. However, I've noticed that the terms of the $15 plan have actually improved since I signed up. The new terms allow for unlimited incoming calls, whil...

Resolved! Switching SIMs

Hello, I'm an existing public mobile customer. I'm switching from an old phone that uses a micro SIM to a more modern phone that uses a nano SIM. I'm assuming I can take my existing micro SIM and punch off the outer ring to get a nano SIM. Assumin...

Black Friday deal -SIM card just ordered

I just ordered by SIM card. I won’t have it for a few days and by then the Black Friday deal will be over. Is there anyway to register without a new SIM card. I have a phone.

Cancel Service

I recently switched from PM to another provider. How do I ensure the autopay has been cancelled? I can’t log in to my account anymore to verify. Also, will I receive credit for the amount I paid but not used? I switched the day after my payment w...

Forgot My Password does not work, and submitting a ticket throws error in console when submitting

We need to change the credit card on our account. When we go to reset the password on the account it says it resets successfully, so we go to login, but it than says 'Sorry, your login attempt failed. Please try again.'. We attempted to submit a tic...

Transferred account

Hi team I transferred my account from Rogers last week under my acct number with Rogers I had two mobile numbers one is mine the other my daughter is using . The transfer for me worked well for my mobile number . When my daughter purchased a SIM card...

Resolved! Black Friday Deal: Get one month free & a free 5GB data Add-On when you activate online or in-store

I just activate my SIM, signed up for the $40 plan and transferred my number from Bell not more than 2 hours ago. Now going to Self Serve Account, I see that I have the 5GB Black Friday deal but I also got charged $45.20 now and that my next bill is ...

Is my activation complete

I just activated my new SIM card not more than 2 hours ago. I reached the Summary Page (page 6) of the activation form but did not click the Finish button right away. Instead I followed 2 links which I opened on separate tabs (i.e. Set up APM for my ...

Resolved! new activation scam?

Hi, I purchased 2 SIM cards through Amazon by clicking on the link on publicmobile.ca. There was a sticker on the card telling me to use a certain referral code to "get $10 off". I did. The next day I found out about the $20 off for friend referra...

how to get my account number?

hi how i can get my account number

Resolved! Sim card activation error

Hello, I just bought a sim card yesterday, and when I tried to activate it, I got to the final activation screen after entering all of my info and got a "please wait while we activate." Then I got an error that said "something went wrong, please go b...

What to change credit card number

Cannot setup account with my email address.

I created an account for my daughter but used my email address. Now I want to create an account for myself and can’t because I used my address for my daughter’s account. So I changed the email address associated with my daughter’s account to her own ...

referral with no confirmation

i just referred a new sim using a link with my referral code on.still an hour later, no message of referral confirmation.how do i check if it went through? when do i get the 20 bonus?

E-SIM activation

I have just purchased a Samsung Galaxy smartwatch that uses e-SIM technology. I would like to activate it on Public Mobile and I need to know how to go about it? Thank you.

my phone service is disconnected

I;m getting a message from Public saying my service is disconnected.I ahve autopay on my bank account for public.I got a text from public and saying it was paid and I got $2 in rewardsbut now it says my account is not paid and I have no service I had...

toping upor adding payment

why wont my voucher pin add to my public mobile accungt

Sim card not working

Hello, I just got a sim card and I've activated and paid online, but it's not working. My phone is a Samsung Galaxy Note 10+

Did not receive my SIM card

I ordered a SiM card on November 20 and it never arrived. I live in Vancouver so it should not have taken so long. Today I had to purchase another one at a store so I would like a refund or follow up on the one that I didn't receive.

I do not receive my verification email

I do not receive my verification email, and then I can not access to my self-serve account and can not find my refer code. please help

confused about the Black Friday deals

Hi there,Just want to get clarification regarding the deals coming this week. To my understanding, so far there are 4 deals going on at the same time? Correct me if I'm wrong:1. the $35/month plan + 5GB extra data adds-on (Nov.25-Dec.2)2. Free sim ca...

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