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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28916 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40752 Views
  • 185 replies
  • 29 Bravos

I am not getting the Amber Alert

Hi all,I'm worried that I have not been receiving the amber alerts since day 1.  I have a Samsung Galaxy S5 Neo phone.  I connect to a LTE+ network.Can you give me any tips as to what to do?  I'm wondering if it's because my phone is an older model. ...

Lor by Good Citizen / Bon Citoyen
  • 3457 Views
  • 14 replies
  • 0 Bravos

Data turned on - Not receiving Data

Hi there, Just joined Public Mobile. I have data in my plan - my data is turned "on", but I am not actually connected to any data (for example, YouTube does not load). I have a Sony Xperia XA. Everything else is functioning fine - calls, text, wifi, ...

Brentimir by Great Neighbour / Super Voisin
  • 1659 Views
  • 9 replies
  • 0 Bravos

Resolved! US add-on

i just purchased an add-on for US calling for $8 and it says on website it will activate right away, and i tried turning off my phone and back on and yet it is still not working????? i want a refund

Been locked out my account

I been trying to get into my account for while now but didn't seem to work . So it's locked now . Just changed a password but still says locked.  

Jessica26 by Great Neighbour / Super Voisin
  • 489 Views
  • 2 replies
  • 0 Bravos

Activating sim - Generic error

Hello, Could you help me out with generic error I received after the payment step during activation?I see my # and can use the service on my phone, but am unable to login onilne.Taken care of my mod Thank you!

DianaY by Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 3 Bravos

Resolved! Any way to merge 2 phone numbers to 1 account for ease of use?

Transferred both myself and my wife to PM today (from Bell). Created our own accounts under our associated email addresses (2 unique addresses). Is there any way to merge the accounts under one so that when I log in (say on my email/account), I can a...

PureInvasion by Great Neighbour / Super Voisin
  • 1548 Views
  • 4 replies
  • 0 Bravos

call is not going through

Hi,  I'm from Canada and I bought a new SIM Card today and now I tried to do a call into the usa, but then it says "8uv2 your call cannot be completed as dialed". I booked the add for long distance and international calls but it wouldnt work... has a...

Oettam by Great Neighbour / Super Voisin
  • 1003 Views
  • 5 replies
  • 0 Bravos

phone doesn't work

My phone can not call or receive any call since I paid last month Feb22. I can text message when it has WIFI, it waste me whole month money and can not use my phone at all. when there is no wifi and it can not talk, really bad 

feixinxin by Good Citizen / Bon Citoyen
  • 1338 Views
  • 10 replies
  • 0 Bravos

I have 2 phones with public mobile.

At present I am using XXX XXX XXXX but my old one is XXXXXXX which i don’t use for last 6 month'.        edited by computergeek541: phone numbers removed

murshid123 by Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 0 Bravos

Resolved! Texting goign out but not getting replies

my family just finished Roaming and now none of our texts are getting replies. Recipients are getting our messages but no replies. Also we can't text to eachother. Just the phones that were on roaming are not getting texts. We disabled data roaming b...

groan by Good Citizen / Bon Citoyen
  • 1599 Views
  • 8 replies
  • 0 Bravos

Resolved! missing $25 refer a friend bonus

HiI was refered by a friend and signed up on 16 march 2019 but still haven't received the $25 online activation reward. please help 

Yadvinder by Great Neighbour / Super Voisin
  • 1421 Views
  • 6 replies
  • 0 Bravos

No Service

Hi I’m actually in Alberta and experiencing no service error on my phone I really need help 

Krissyc by Good Citizen / Bon Citoyen
  • 1703 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan is expired, can't make phone calls

Today I signed into my account and seen that my plan was expired when I tried to make a phone call the automated message said that I do not have an active plan on my account. I have no outstanding bill so I don't know why my plan is expired. 

probaeva by Good Citizen / Bon Citoyen
  • 2400 Views
  • 14 replies
  • 0 Bravos

text message shows "Number changed to Primary"

Hi,when I ported my cellphone to public mobile, everytime I send or receive message, it shows "Number changed to Primary". what does this mean? How can I get rid of it? thanks!

michelwork by Great Neighbour / Super Voisin
  • 2372 Views
  • 3 replies
  • 0 Bravos

Phone number change - New account just registered

Hi,  I decided I did not want to keep this number and want to change it. I just signed up 1 hour ago. I tried changing the number online but it keeps saying number change failed.  Any help is appreciated!

andrew77751 by Good Citizen / Bon Citoyen
  • 1264 Views
  • 7 replies
  • 0 Bravos

credito

paguei um plano de $ 25 para dados (500 MB + 500MB de Bônus) ,paguei no dia 13 de março de 2019 e até a presente data não recebi os serviços. Recebi msn confirmando o pagamento ,na minha conta aparece o pagamento mas continuo sem serviço.O que posso ...

Resolved! Prepaid Visa

Hello I have a question. I was wondering can we use a prepaid Visa for payment and get the $2 off on auto pay? It's one of those reloadable Visa cards 

tehowennathe by Model Citizen / Citoyen Modèle
  • 2023 Views
  • 7 replies
  • 0 Bravos

Resolved! Unlock

Recently had my phone connected through public mobile but I know need it unlocked anyone know how to do that?  Thanks

taylorkootenay by Great Neighbour / Super Voisin
  • 3446 Views
  • 31 replies
  • 0 Bravos

Auto Pay

I am on auto pay for 2 phones on my Visa Card. Every month 1 phone bill is deducted from my Visa, the other phone is also on auto pay but the money is not withdrawn and I loose my service untill I manually pay online . Whats up?

Blkdawg by Great Neighbour / Super Voisin
  • 570 Views
  • 1 replies
  • 1 Bravos

Resolved! Port from Koodo not working

Hi, So I had initially activated a new SIM on a new number on Thursday, March 14, 2019.Activation was easy and successful and SIM is on a new number.Verified that everything worked properly with the account, phone calls, data, etc all working fine. O...

jpstam by Great Neighbour / Super Voisin
  • 914 Views
  • 2 replies
  • 1 Bravos

Resolved! Porting out

Hi, Im trying to Port out and my new phone carrier is asking for the correct account number. I gave them the account number I found on my selfserve account but they said it failed and it asked for the correct account number. Any ideas? Is there a dif...

wsabuga by Good Citizen / Bon Citoyen
  • 1677 Views
  • 9 replies
  • 0 Bravos

Resolved! new activation

I joined public mobile yesterday but I have not had access to my phone yet, it notes network unavailable. Do I have to configure something? By inserting the SIM card, it says that the IPhone is not activated, but it is.

Sonia2 by Great Neighbour / Super Voisin
  • 2101 Views
  • 14 replies
  • 1 Bravos

Resolved! when can I get $25 reward for referring?

Hi guys,I just ported my phone and got it active, still not seeing the $25 reward in my account and my friend's account, do you have an idea when will we get it? Also, do I need to call fido to cancel my old plan?  Thanks!

michelwork by Great Neighbour / Super Voisin
  • 1692 Views
  • 10 replies
  • 0 Bravos
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