Community

Resolved! Calls to suspended phone

Hi I'm wonders if i get phone calls while my plan is suspended due to forgetting to pay, will i be notified after reactivating my plan about calls i've missed?

Resolved! Porting number out of public mobile, want keep service

Hi, I porting number out of public mobile and want to keep existing service with another phone number. what should i do?

Resolved! Email Change

How do I change my email associated with my self serve account?

Resolved! Messages

Hello community, Does anyone know what the blue triangle in the upper right hand corner of a message/announcement with a lock means?  I think this is something new. I get the feeling that when that appears we are no longer able to respond to the mess...

Resolved! Weird outgoing call

My phone is not currently in use, but I am still paying for it. Today I checked usage and found that is has been dialed all the time. The destination NO is 6475804001.  it is the same number everytime. it is weird.  

Resolved! Pause Plan

Can someone tell me how I can pause my plan without losing my current number? Also, how do I activate again when I want to start using my plan again. Thanks in advance!

Resolved! Can i change my email address?

Can i change my log in email address?

Resolved! Can not receive a call

I have received a voice mail that my public mobile line is not able to receive calls and check the website. I don't know where to go what do pls help me. 

Resolved! Returning customer - Signed up with PM after receiving a promotional email

I have to tell you guys, I'm impressed with PM so far .. used to be with PM, my first experience was a little off due to a SIM card issue, but that's no PM's fault, and I remember the guys on the forum helped out a lot, thanks guys, you're all very h...

Resolved! My credit card expires

Resolved! Need to close my account due to vocal cord operation and get refund on account balance

I need to have a moderator respond to my request of account closure and refund of account balance because I am having a vocal cord operation that will prohibit me from talking for a time unknown.   How do I go about getting this accomplished? 

Resolved! SIM card not arrived

I ordered a Triple Punch SIM Card on June 8th.  As of today June 18th (10 business days later) I have not received it (my order #redacted). Can I get a new one sent to me? By the way, your 'Get Help' form did not work to automatically create this req...

Resolved! Unable to make calls

I am using 100minutes canada wide talktime package and have used only around 5minutes of it. Yet I am unable to make any new calls.

Resolved! switch from Koodo

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receiv...

Resolved! Ordered Sim Card, Entered wrong address

I ordered the sim card online but accidently entered 1 number wrong in the street number shipping address. How do I get this adjusted?