Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can not sign in my account on website. Pls advise. TksKhanh (Mr.)
Re: Phone has no internet. My bill is paid . Can someone please help!
I just switched to PM and everything is working fine, however when i make a phone call it is not my name that shows up on others phones.. its someone elses name. What is up with this? It makes me very leery of registering for autopay if someone else ...
Hi, I have autopay for my account but my account has been temporarily suspended--I guess I am supposed to disregard this as per the message box at the top of my account page? I am trying to purchase add-ons for US Roaming but it will not allow me to ...
I just signed up with this company and I’m trying to login to my account and it keeps saying invalid email/password.i can call and text on my phone now but I can’t login to the account for when I want to top up my account.
Will a Huawei P20 Pro phone work for a 3G plan with Public Mobile network?Thanks!
For those people who are curious about Public Mobile 3G speed plan, I was with Koodo (owned by Telus) and I switched to Public Mobile (owned by Telus too). So before quitting, I did a speed test and I will explain my methodology. Result pictures will...
My husband activated the SIM card and set up an account for me with Public Mobile and when I log into the account, the account status is active. However, when I try to make calls out, I get a message saying, " not registered on network". He then took...
Hi, Just signed up and super frustrated because if someone tries to call me, my phone doesn't notify me and it just goes to my old voicemail.. Which I can no longer access. Also, text messages are only working with some people. Some people have sent ...
Hello I am getting frustrated with this site because I have done everything I can to access my accoun to get it back on and the money is in my account....all I have to do is be able to access my account which is now suspended and locked forgot sakes....
Hi. I am planning on purchasing the Oneplus 7 Pro. Can someone please confirm/ let me know if it will work with Public Mobile? I tried using the "Check your phone's compatibility" on Public's webpage, but the 7 Pro is not on the list. Not sure if its...
Hi the person helping me at Walmart told me the plan I was activating included text and voicemail but it didn’t, it was data only. When I realized this later at home I had to change it and now I am being billed $30 to activate as well as 35 for the p...
HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button. got an error message. Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed i...
Sim Card is activated by the store where I bought the sim card. I inserted the sim card and registered an account, but there is no response after I submited the phone number. I checked the phone status, it is showing phone network disconnected. My ph...
I forgot to input referal name when setting up my new Public Mobile account... Is it too late or something could be corrected?? Thanks!
Hi I tried everything. Left the apt number blank in address but still I am not able to add credit card in my autopay. Please assist Thanks
I helped my friend to order her sim card during the promotion of the $25 plan with 5 gig extra data. The sim card arrives by mail. Tonight I helped my friend set up her account. During the set up of her account the bonus promotion was not showing u...
I have a public mobile sim card that I need to activate. I am trying to log into my account but I forgot my password. I tried the password recovery and it keeps saying "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". The plan is expired but I w...
Edit June 15th:This was resolved after getting in touch with the moderator team who completed some paperwork for my credit card company and making a manual payment afterwards. Everything is working as it should. Thank you all for the help.Hey there.W...
Porting my number from Fido to Public Mobile, how do I know when my number has sucessfully ported soI can cancel my old account with Fido? Thanks.
I am with PM for one month only but already have nothing but problems. I am on auto pay and payment was taken on my credit card. For no reason my service is suspended for three days nów. I did't get any support from mediators, they ignore my mess...
I am a new subscriber and have made 3 private messages to Team moderators to assist in moving my existing Koodo mobile number. No one has replied me. Is there a way out or I just forget it?
I'm trying to change my plan to a different one and the self serve and it's slow af. It's been over 20 minutes and the "Change plan" page is still loading, I've tried all of the basic troubleshooting steps, (different browser, PC, resetting router, c...
If I'm planning to go to the US for a few days, is it possible to change my plan for just those few days and then change it back?Would I be billed only for the relative portion of those days out of the month?If this is possible, what are some of the ...
The activation system will not get past the payment options. I've tried different credit cards 3 times, different browsers...last being incognito mode. Called the cc company to verify my card is fine. They can see the attempts in their system from PM...
I Reset network settings did not work. Help?
anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where
Hi everyone I have been trying to activate a sim card but am having an issue with the last step. I have tried my TD bank card, didn't work. Then I attempted to try with my KOHO card that I used to purchase the sim card with and it still won't accept...
Hello, I just tried to port my number from Chatr to Public Mobile. After I filled out everything and i payed, it gave an error. Then, I tried again and it said the card was already activated. That's why I inserted the card in my phone. It appears t...
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