Promotion (extra data won't recurring after new cycle)

[Kforpeterson]

hello, I would like to know if anyone have the same problem. My current plan is $25 for 1G data. (500M basic+500M because of binding credit card.) I got a 3Gb extra data for coming back. However, those 3Gb data wont renew after new cycle comes.( sorry if I dont explain that clearly). Please help.

[Kforpeterson]

Thanks for tge helps above.

[Anonymous]

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@Kforpeterson wrote:

hello, I would like to know if anyone have the same problem. My current plan is $25 for 1G data. (500M basic+500M because of binding credit card.) I got a 3Gb extra data for coming back. However, those 3Gb data wont renew after new cycle comes.( sorry if I dont explain that clearly). Please help.

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Those kinds of features don't renew. They are added once and then you use them over time. When fully consumed they will disappear.

This applies to all Canadian add-ons.

[Triguy]

I think the 3GB is a bonus data which a one time offer so once you use it up then it gets depleted.

[esjliv · Accepted solution]

Hello @Kforpeterson ,

It sounds like the 3GB was a one time promo bonus. It should stay with you and be carried over from cycle to cycle until all used up.

Note: your PLAN data should always be used up first though, then your add-on promo will kick in (until next renewal), and so on.