[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Password reset page does not accept email with plus sign
You cannot reset your password using your email if your email's user part contains a '+' sign. The plus sign is a valid character according to RFC 2822, and the activation page has no issue with it. Any idea how one can report the inconsistency to PM...
Unlucky $13? There's a 50/50 chance this was a mistake?
I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...
Resolved! Pin change
Hi How do I change my 4 digit pin and register my number under a new email id?
Recent Plan Upgrade
Hello, I recently upgraded my plan to one of the new 4G plans, and was charged accordingly during my last billing cycle. However, I noticed today that I'm still on my original 3G plan (which has less data). Why might this be? Please advise.
Resolved! Issues reactivating suspended account
I went on a vacation to another country for a month so I suspended my plan for the time I was gone. When I got back I tried to reactivate and it was not working, it said I needed to make a payment to reactive the plan. My plan is 15$ a month and I ha...
Resolved! SIM card lost
Hello, I lost my Sim Card. How can I get a new sim card?
Resolved! Prices on the phones
Hi there, I've recently bought an iPhone on your website. But something is wrong with the price... when I open the page with phones it shows one price, but when I click on the phone, the price magically becomes higher by $30. Let me know what it is. ...
Rewards
How long does it take for rewards to show on our account?
Resolved! PUBLIC MOBILE HAS CHANGED MY NUMBER WHILE I WAS OUT OF CANADA FOR 4 MONTHS
Public Mobile has cused me a lot of inconvenience in changing my Cel number whist I was away for over 4 monthe and did not have the courtesy of mailing my SIM Card, however they did not heistate charging me every month to date. |The least they could ...
Resolved! Texts
We have unlimited text and calling. However, texts aren’t sending unless on wifi
Data usage inaccurate or missing when logged into account
I have an issue where I've received messages from public mobile on text indicating that a certain percentage of my data has been used up, and in fact yesterday got a message saying 100% has been used up. I've logged in multiple times during the last ...
Resolved! Data balance on account
I’m having a hard time figuring out what I have left for data on my account. Can somebody help me out please? I had a 2 GB credit plus the 250 data with the plan I have and purchased an add on and now I’m totally confused on how much data I have left...
Resolved! puk
Need a puk unlock code
I can't login in my account.
It shows blue page with yellow circles and cell in it, when log in pressed.
U.S. Roaming Package Not Working
I just bought a U.S. Roaming package while in the states and it is not working. I have both my roaming and data turned on but I can not send text messages or call. When I attempt to send a text message, I get the message "Sorry, your plan does not in...
Resolved! US add on purchased but not showing in account
I purchased a US roaming adding this morning but have just noticed that my account says I don't have any add ons in my account. My transaction record shows that it was successfully purchased. Can anyone offer any advice?
Resolved! can't reset PIN
help, I can't get into my account or reset PIN
Resolved! How to change email for account
There are 2 of us who have joined Public.Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.So now my partner has my email (id) and I have my par...
Resolved! U.S. Add-on rarely worked
Hello,I recently purchased the US Roaming-250MB Data 10 day plan for my trip to Maine, USA. Unfortunately I rarely had cell service the entire trip; the time I did not have service far out-weighed the time I did have service. However, my husband had ...
International Roaming
I am heading to Australia in a few weeks for a whole month! I know the public mobile doesn’t offer international roaming. So I’m kind of wondering what should I do? Should I get a new phone plan for that month? Will my phone still work when I come ba...
Why is public mobile so cheap
I’ve recently switched from Bell to Public mobile. I’ve been saving over $60 a month for a very similar plan that I had with Bell. How is public mobile so cheap? How can they make enough money when all the other phone companies are charging soooooo m...
Password reset issue
Helloi have been trying all morning to reset my password to login and pay my bill.Every time I reset, it says successful, but I still can’t login.
3G or 4G?
I’ve noticed that Public mobile has recently introduced 4G data speeds into there plans… Can anyone tell me if these plans are really worth it? Has anyone gone from a 3G data speed plan to a 4G data speed plan and really noticed a substantial differe...
Add On data only loads Public Mobile
I have a gig of add-on data from an old autopay incentive but I can only load public mobiles site. It won't even let me load the login page for my account because it's technically a telus site. Any ideas on what's happening?
Resolved! Voucher Not ‘Processing’
I bought a payment voucher approximately ten days ago. 2($25) When I attempted to top up both codes were ‘unable to be processed’.I am certain that the code(s) have been correctly entered, and multiple times have been befor being directed to publicmo...
Resolved! Payments
Hi, wondering if someone could check my account balance, when I first logged in it said my account was deactivated in Nov 2022, I want to make sure you have received my payments. Thank you in advance,
Resolved! When will rewards be applied if I change plans early
My 30-day plan was originally up on Aug 17 but I just changed my plan now. Will my rewards be applied on the 17th?
$10
Why did my $10 plan go up to $13 without me being notified???
Change of plan type did not work?
I have an old grandfathered account which had talk only, no texting. As my account is paid on the 14th and I wish toget a plan which included texting (old flip phone) I logged in and thought that I was buying a plan which included texting. In fact, ...
