Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why are calls being rejected? It must be a problem with the sim because it happens in whatever phone I put the sim into.How can this be made to work again?Paying for services I'm not getting...that includes important calls. I can call out but none c...
It has been 8days since activated my new account in store , i still have not got the 2GB data yet. Does anyone has the same issue or know how long it will take to get the 2GB data? Thanks
I added a voucher to my plan and it didn't work, I also restarted my phone and retried and it said that the voucher is already been used
Hello, having the issue with no network access (exclamation over the network). Rebooted phone and checked account status, no issues.
Hi there,I lost my credit card while travelling and got send a new one by Visa. Unfortunately, I am locked out of my Gmail account registered with my public mobile account (been a year now:S) and therefore cannot access my pubic mobile account to reg...
Hi, I lost my credit card 2 weeks ago and I had to get a new card. I only realized that now my autopay didn't go through because the old credit card info was tied to the account. I am in desperate need of the phone to be working and to have data. I ...
I would like to speak to a real person please
How do I change the email address that is associated with my account?
I purchased the US roaming bundle with 250meg. Once it expired I tried to repurchase it but it looks like I accidentally bought the talk and text only without the date. Is it possible to reverse the purchase or change it to the data which is what I o...
I have had this phone for a few years and have not had this problem before. When I try to sign into the network my phone tries to connect to publicmobile.ca I get the message "Internal Server Error". I have not tried a factory reset yet. Any help ...
Hi, How do I submit a ticket and chat with someone? I've had an ongoing issue of our PM phones not ringing (my husband, two daughter and mine) intermittently for years. Typically, after about 3 tried it will finally ring but this week, they're not ri...
Hello,I am on $15 plan with auto payments but I did not received $2 credit for the current month recharge.
I added $15 to my account, I selected 1000 minutes talk time to USA. My credit card was charged but it shows in my transaction history "US Roaming - Talk Text (10-day)" with no addon visible in my account status. I don't want roaming as I am not go...
Yesterday, I switched from Freedom mobile to Public mobile from a booth. I realize that the number that was transferred was incorrect, thus I haven’t received a confirmation text message as the number was not my number. How do I fix this?
I got the following message: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you ...
My cc is being charged after my account is deactivated for twice the amount of my plain. My account has been Deactivate it for several months.
There's no showing options to pick. Looks like there's hijinks going on with the website. Switching over from Bell and I wanted to check if my beat-up moto g (3rd gen) would fit the bill. Luckily I was able to test it as I had a PM SIM on hand. Just ...
Hello, I'm unable to to make long distance calls despite having long distance balance in my account see attached. I'm getting below message. The number is correct and I have tested it by texting and getting reply from it. Any idea? Hi Public Mobile H...
why was my amount not chargedto my credit card for the month of april?
Hi I have a $15 plan with $2auto pay reward .I should be charged $13 right ? ( I did not use any over time etc).but my credit card got charged $14.56? And it happened in previous months too with odd cents etc .Pls advise the reasonthanks
recd notice my credit card was expiring soon but that is incorrect
Hi there! I bought my kid a 4G GPS smartwatch from Aliexpress . The reviews show customers from Canada and the US using it . I also saw customers mention that they use Public Mobile and it worked fine. So I bought the SIM card, activated it and have ...
Dropped calls started a few months ago & has got progressively worse. I always used speaker & last week someone said try not using that. Now it is worse - calls drop or I can hear them & they can't hear me. I have the latest Apple, I've dealt with Ap...
Yesterday I set up a new account porting my number from Bell. My outgoing calls are fine as well as texting but incoming calls go straight to voicemail.
Hello, I live in a very central area near Toronto. My cell service is always fluctuating between 1 and 3 bars, it is not very good. Sometimes my calls will drop or I will not receive incoming calls. Please advise.
You need a readily accessible email address to send inquiries to. I received a referral to Public from my brother and I wanted to ensure he was credited with his dollar off per month and $10 dollar credit. Thx!
I’ve put in a ticket because my Koodo number hasn’t transferred over and I have no idea if/when to put in new SIM card.
Hi traveling to Las Vegas in a week. I want to buy the US Roaming - 1 GB Data (10-day) and the US talk and text roaming package. Will that work well in Vegas, there are some messages saying after Feb 2022 a 3G network wont work. Will I automatically ...
what is the email address sent from so email is not put in my spam?
