Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My FaceTime calls are lagging. The cellular data is on. This happens using the house Wi-Fi and it's connected. No other incoming calls that are interrupting the current FaceTime conversation. It happens constantly and has been getting worse.
Hi all, my phone's been acting up lately so I decided to remove the SIM card to see what would happen. I have a Nokia 800 Tough. Everything seemed to work smoothly (aside from the ability to call) after that. If I turn the phone off, insert the SIM c...
I have a $25 per 30 days plan.I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)My monthly fee should be $25-$6=$19In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28Yet my credit card...
Hey thereI was involved in a scam and need to copy and paste my texts. Could you please tell me how I can do this. I purchased a phone from the store ZTE model. Thank youJeffSmallguycleaner
I am new customer. Why didn’t I get the 5G data promotion when I signed on with Public mobile? I received the new SIM card and signed On before promotion deadline! If this is not resolved I may close this account and return to my previous supplie...
I activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to set up my APN & hit Save and selected the PM APN Network Turned off my phone and switched to the PM SIM card and turned my phone back on.... a...
Hello there, I was attracted by the low price public mobile offered. But my porting process is so difficult and cannot be processed. I cannot receive any phone or msg from others who not with Telus. This is not working. And I made my payment just yes...
How do I update credit card information?
I ordered a card and paid for it on January 12, 2021 and so far I have not received the card ???? what should I do
Hi,I was charged automatically on 26 January 2021 from my old credit card. However, I was also charged one more time from the new card that was replaces the old one with a larger amount of money on the same day, and it was not shown on the transactio...
I can’t pay my plan. I log in and the page seems like is bugged or something. I’ve tried log in with different devices, but nothing works.
My data not working edited by computergeek541: content is message tag moved to message body
When activating my daughters cim card itwouldn’t register and my husbands credit was charged 3 extra times
How long does it usually take to port your old cell # to Public. I did activate with a cell # as suggested. Waiting for response from Moderator.
Is it possible to merge multiple accounts into one login/account? I know I'd lose the refferals, but I'm leaning towards convenience because all four of our lines have different dates.
Hi, my sim card has failed, suddenly just stopped, and all i get is 'no signal'. I have powered my iphone off and on, and done all that stuff - etc - and then confirmed the sim doesn't work in another working phone.If I buy a new sim card - does it r...
I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during...
I just renewed my plan, and I got a text saying I used 75% of my data.
Hi, I would like to know if the used phones from PM's website are unlocked? Thanks.
I have this option to set up Green Bubble texts to/from my iPhone SE (1st gen) to also allow use on my iPad, MacBook, and iMac. Today I received a text from 5129 and of course I first looked at my iMac vs finding my dinging phone. But no show on iMac...
HiI had a cell under chatr but its too pricey so signed up yesterday to Public. The guy who set it up did not mention how I pay. He charged me for another simm card for March 20th. Also when I text my name and info does not show up. How can I fix thi...
I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?
i am just trying to find out where the SIM card i ordered a month ago is. Don't tell me it's Covid or Canada Post. i receive deliveries and mail from lots of other vendors every day. I created an account and sent a ticket two weeks ago. This is the...
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