Community

Resolved! How Do I get their customer service to change my # again

I just changed my number but I don’t like it, and I saw an available one that i like better, but it wouldn’t let me change it again. I read that I have to wait 30 days to change it again. But I don’t want to. I also want that exact number I saw that ...

Resolved! Change email

Resolved! Change of number

My phone was disconnected when  I left out of country and didnt use my phone for a few months. I bought a new SIM and activated it. However i would like to get back my old number. I sure would like to know how. I have used that number on a number of ...

Resolved! Port Out

Cant port number out 

Resolved! Log-in Help / Forgot Security Questions

Hello Please help me to log in my self serve account online   SD08: Moved from Community Beginner's Guide to Self Serve; title changed to reflect subject.

Resolved! Moderator working hours

No it's 9:14PM Toronto time. I need port a number from Fido to Public Mobile.  PM changed process and I just clicked the verification link to get authenticated.  Will moderator keep working on it tonight? Or I need wait tomorrow (9am Toronto time) wh...

Resolved! Wrong email on account and need to change it

How do I change the email on my account it was set up with the wrong one and I have no idea who is receiving my messages

Resolved! payment via cheking account

Hello,I've opened a bank account in RBC and I can get an iPad if I complete two criteria. Two pre-authorized monthly payments (PAPs)Two bill payments to a service providerBut it should be from my checking account. That's why I want to pay for my next...

Resolved! Re: Big News: We just launched even better rate plans!

My plan now is $2 cheaper for new customers. If I can't get this newer and cheaper plan then might as well change to Lucky Mobile. At least they have a phone number where you can talk to an agent. Also Lucky is cheaper than Public is currently offeri...

Resolved! Re: PUK number

Please provide puk no for my sim *******

Resolved! Help

Hello, I cannot get into my account because I forgot my password and tried too many times and now I cannot even reset my password. Margaret

Resolved! Phone Apps - Voip, Talkatone, TextNow

(1.) Do any of the free iOS apps allow call forwarding?I have tried Talkatone and TextNow and it appears you have to have the pay version only to set up call forwarding. Talkatone seems to only offer USA phone numbers and TextNow offers Canadian numb...

Resolved! Unable to update new billing card

I keep getting an error while ttying to update my new billing information.Please help.

Resolved! Previous service provider account number

While registering I have given my PIN but after verification I received message from Public that I have provide wrong information and they will call me. I missed that called do have any other way that i can provide my previous provider account detail...

Resolved! Data

Is it true that you can turn on your data for all apps and it only be used if you open the app like Kodoo's?

Resolved! iPhone 4s to iPhone 12 Upgrade

I searched the community but did not see a specific answer to my question, which is ... I have an iPhone 4s which I’ve used with Public Mobile for some time now.  Will the SIM card that is installed in that 4s port to an iPhone 12 mini without change...

Resolved! Data Usage Summary

Is there a way to see the history of my monthly data usage without having to manually total all of the individual usages for each billing cycle? I would like to see if I am on the right plan and would like to go back and see monthly totals. Thnaks

Resolved! Port from Rogers taking more a day

Hello,I just signed up to Public Mobile yesterday.  I activated my SIM and successfully ported my Rogers Mobile Number last night.   I can make outgoing calls and the caller ID shows correctly on the person receiving the call.  When the call back my ...

Resolved! Change payment method

How do I change my autopay method of payment?

Resolved! taxes

if i activate $40 plans how much i pay after taxes 

Resolved! I did not get my rewards

Hi, I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent