Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Phone not working after payment!

Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal. However, now the phone is still not working its been hours now and still nothing. I've tried resta...

brianm27 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Phone is not working

Hi my phone worked fine last night and when i woke up this morning it wouldn't let me make or receive any phone calls. I have a "grandfather" plan and i pay every 90 autopay. and the payment has already been make. my account online says that the stat...

Login Disabled

Hello, I'm trying to login to my account but when I put in my login and password I get the following message "Sorry ,your login has been disabled. Please visit the online Community at for assistance." Has anyone had any expe...

teeffurny by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! don't want to use public mobile anymore

HelloI don't want to use public mobile anymore. How do i do that?I see some messages that i have to disable autopay. 2nd of Every month they deduct money from my account. So if i delete auto pay i will not be charged from next month? Pls. let me know...

sasikalan by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Auto Renew payment went through but no service

Hey if someone can please help . I currently have no service. My autopayment went through today but instead of billing me the $126 it gave me that as a credit, im not sure what happened but something clearly went wrong and it disabled my service alon...

jrincon by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Disable Voicemail

Hi Everyone,Wondering if its possible to disable the voicemail feature on my plan??

shawn8285 by Good Citizen / Bon Citoyen
  • 17 replies
  • 2 Bravos

Resolved! Phone doesn't work despite having paid

I changed to a new plan that was supposed to start today. However, my phone says that calls and texts aren't part of the plan. So I check my account online and then see that my plan has apparently expired. However, my credit card has been charged to ...

Zeker by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Service stopped, but autopay worked?

@CS_Agent When I woke up this morning, I lost all service (text/data/etc.) on my phone. My autopay date was today, but I made sure I could make the payment. My account shows that it has been properly renewed, but still no service. I've tried rebootin...

kjustinc by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos


Got a new Visa Debit, so when auto pay did it's thing it didn't go through. When I realized I called 611 and couldn't update my Card via phone(which sucks if you sent near a computer). After getting home my account still didn't let me update it so I ...

Cwasy by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data Top Up

I recently ran out of my data for the month, and in extension my 3 month $120 plan. I paid $10 plus tax for 200mb to hold me over until my plan is renewed in 10 days. However, the top up was not selected onto my current plan and the situation that I ...

Faryalnasir by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Which technology are 3G plans based on? 3G or 4G?

I know this looks like a stupid question, but I can't seem to find the actual answer. Are 3G plans actually using the 3G network, or are they using LTE but throttled to 3G speeds? I know they're limited to 2.5Mbps, but is that 2.5Mbps delivered via t...

rob79 by Model Citizen / Citoyen Modèle
  • 8 replies
  • 0 Bravos

Resolved! Can call out, but cannot receive calls

Hi, I ported my landline phone number over yesterday afternoon, and was able to call out from my cell within minutes. I cannot, however, receive calls, and it appears the landline is still receiving said calls. It's been more than 24 hours at this po...

DanP by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Wanting to pause an account in the middle of a cycle

I wanted to see if I pause my account in the middle of a 90 day cycle where I have payed for the 90 days. Is there a way where I can pause the plan entirely and not lose any minutes during it? As I am going international for while and would like to m...

kearneytrinh by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

My PM Story :) :) :)

My life with PM since I've joined less than one and a half months ago. The roller coaster ride by Michael77 - after almost 7 years with FM I made a tough decision to switch from FM to PM - paid off my extremely large FM tab - gave up a really good pl...

Michael77 by Deputy Mayor / Adjoint au Maire
  • 11 replies
  • 3 Bravos

Public Mobile $250 Prepay Credit Card

Here's a weird one for you all. New offer from Public Mobile to fill out survey to win a prepaid credit cardI know most of you do not have legacy plans and have not spoken to customer service but that means your odds to win will be alot higher than a...

kav2001c by Mayor / Maire
  • 4 replies
  • 0 Bravos

Resolved! I can't receive text msgs but I can still send msgs.

Hello, This morning I found that I never received a verification code via text msg.Then I tried to test with my friends, he's also with PM. He can send/receive msgs fine but I can only send msgs to him without being able to receive all msgs he sent t...

utagoe by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Re: Help

I need to speak with a mod. my plan did not renew itself after payment and I cannot figure out how to speak to somebody

brianreid by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Unlimited Text Plan

I undertand that Unlimited Text Plan cost $10/month. Is that right?

sgerami by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Not receiving Forgot Password email

I dont remember my Public Mobile password, but when I follow the "Forgot Password" link it takes several hours to receive the email to actually reset the password. Then when I click on the link the page says that it has expired.

bubba1777 by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Fix for updating CC information :)

Hey guys, I got the notice that my CC was expiring soon, so I went to update it and entered in my new CC information, but the system came back at me and said that my CC company could not process this request. So I logged into my CC website and found ...

Resolved! Data not working after adding funds

I exceeded my data about 4-5 days ago. I just topped off my account for the next three months this morning. For some reason i'm still getting forward to the 'zero-balance' page when I try to use the internet. I tried restarting my phone, taking out t...

johnnyo by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Data tethering stopped working.

Around two weeks ago it just stopped working. Adding dun and using the tethering apn didn't help. I think it's your end not mine given nothing changed. Please advise. Thanks!

Avenger by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Unlimited Provincial Talk but getting charged minutes?

Hello friends, recently I discovered my add on for long distance has been coming down faster than I thought it would be. I'm not sure but it looks like some of my province to provice calls are being calculated per minute...sample below. 14/08/2017 2:...

panda-R by Good Citizen / Bon Citoyen
  • 0 replies
  • 0 Bravos

Used 8GB of data in one day?

This happened a few weeks ago actually. Somehow I ended up using like 8gb of data in one day and I can't figure out why or how this happened. I can't seem to find it in my Usage History either. Can one of the mods look into this? I have less than 2gb...

kkum by Great Citizen / Super Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Get the phone number on the sim card back

ok, this is a weird question, and I'm not even sure if this is the right sub-forum for it! So when we order a SIM card, there is a phone number programmed into it, based on your location.I got my card last year, and immediately changed the number by ...

DonS by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos