Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Even though I have left the country and have the sim card with me, my account still shows that I am making local calls in Canada. This is impossible and very strange. Has anyone else experienced this?
I am trying to create a ticket because my cellular data network is not activating on my iPhone. It has worked fine on this device and all of a sudden stopped working for me today. I performed all of the supplied troubleshooting steps, and then your t...
Hi, This is the second time my phone has no service. Please help. I am not getting calls or messages. I also can't send out anything. Please get this fixed ASAP. Kind regards
I have been submitting my email address numerous times and still no promo code emailed to me. Anyone experience the same thing?
Hi. Anyone know why over a week moderator_team does not respond to privare messages?
My phone was stolen in December. How do I get my new back ???I called it just outta curiosity yesterday and it was ringing. Which means someone is using it ??
So I haven't been receiving and incoming SMS or incoming calls and recently learnt this was because my port failed. I need help resubmitting a request to port my number over from my old provider to my current.
I cannot access my self-serve account because I no longer have access to the e-mail address that I originally set it up with, so re-setting the password would not work, because I could not retrieve the information that would be sent to that e-mail ac...
My kids had accounts and they changed the account info. Now we can’t access them and the payments are still coming out months later. Does anyone know how to get back into accounts or stop payments
I bought a new one, my old one doesn't seem to work anymore. How do I activate it?
Greetings, I was just about to post about what seemed like a forced conversion to the new rewards/points based system, received an email on Jan 24th regarding me joining the new rewards system ("Congrats, you just earned 5 bonus Public Points") - bec...
My pin on my public mobile voucher is saying invalid but i just purchased it?
@links to membersHi,My mom recently passed away, and I transferred her account to my aunt. I managed to get the number changed, and the account changed to her name, and I was able to change the credit card information from mine to hers, but I can’t f...
I received the notice to confirm the transfer from my old carrier and authorized it but my phone number still has not been transferred. I can make calls from my phone but I cannot receive them. Instead it goes to the voicemail of my old carrier. It’s...
I been told a couple of times about the rewards associated with recommending a friend. However, I now have two accounts charged to the same prepay and wonder if I am entitled to monthly $1 reward?
HII just activated a $25 dollar plan on a new SIM card. Also, I received an email from Public Mobile confirming I am eligible for the 2GB of data free for 8 months with this plan. However, when I go to my profile and enter the code form my email I g...
Hi! Yesterday I made my Public Mobile account and got the text to port my number over from Telus. My account status with Public Mobile is active, but I still don't have any service with Public Mobile yet, and it's been about a day now. My Telus sim c...
i made a public mobile accounti cannot log into the account with the correct credentials email and passwordthe sim card does not work and will not let me remake the account with the sim card or credentialsmy credit card was charged with the plan amou...
I referred a friend to public mobile and gave them my friends referral code but when they were activating it did not accept my code. So now my friend didnt get the credit nor did i receive my referal bonus. What can I do?
Can't sign in since my security Q is not answered properly. Simon is just a big frustration. Instead of just having a person to chat with and fix the issue immediately the chat bot is just worthless.
Has anyone else had a problem with receiving phone calls with your phone number? I've had two people now tell me that it says an error like they can't call my number. Drs. Office was one. Number starts with 566 Thanks.
the credit card you have to recieve payment for brother in laws phone is expired and we need to give you new information.
I regularly experience and issue when sending pictures by text message whereby the receiver will receive each image multiple times. On my side I see the message status is stuck as "Sending" for a very long time and then it sends the picture multiple ...
I am an existing customer, if I switch plans will I be forced onto the new points system and lose my rewards?
Us roaming package talk and text is not listed in add on menu. I’ve purchased this several times previously. It has expired on my phone and I need another 10 days, but it is not in the list of options to buy.
SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that?
As of now i have'nt get my referral fee and 10.00 to my friend credit.
Tried to activate a new SIM card.also had a referral and special promo code.did not get a confirmation email or am able to log into my account, it did charge my credit card though. How do I fix this? Or will it fix itself in a few hours?
Hi,I have been using Public mobile for a while. It was working well for me until March 16, 2021 network changes. I can use the text feature, and my mobile data, but can't make a phone call. I am not sure if I am not able to make phone calls because m...
I real appreciate any advice. Thank You Members. Jake
