Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When does data renew? I assumed it was on the day you paid your bill, but I got an alert a week before my bill was due that I'd used up 75% of my data - that's typical for me. No biggie, I never use all my data before the month is up. So my bill...
I'm very fed up right now. Firstly, I got a sim card a few months ago that was damaged in the mail so that was ruined...so I ordered another one (I've now paid for TWO) and still haven't received the second one. The website won't let me log in to...
Until the past couple of days, I've never had a problem logging into the self serve Public Mobile website (and I haven't changed any of my computer settings), but now I am being warned that the website isn't secure and my browser is warning me not to...
Warning and Heads up - Received Spam Message.Note to others...do not click on any links:ReportDeleteGOODBYE
Is there any expiry date on this bonus/gift?
How do I add funds to my account so I can buy addon?
I reset my phone and cannot set up my email account into my phone. Error message"Set up could not finish- Authentication failed" keeps coming. I CANNOT set up my email account into my phone since I reset my phone accidentally today.
TESTING
So I live in Ontario and I may change to a Province-Wide plan in the future, considering I have only left Ontario once in my lifetime and visited Montreal. But I will not right now because the canada-wide plans are the same price so the province-wide...
Hi Community, I have someone on the "soon to be grandfathered" $15 plan. This is what the current situation is with their Data & Add-Ons: Here's my question: If I utilize Change Plan now and move this account to the $25.00 plan still available under...
Hi my account had a holiday giveaway of Data from December. 1GB. I don't remember seeing any time restrictions on the giveaway. So I'm not sure why it's been taken off my account.
Can not access to self service after activation. Showing the email address is not good. But it seems 1st month payment already taken from the credit card, but the sim not activated yet.
Hi there, I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here? Thanks.
I can not call in province. They say it need long distance add-on.
Will public mobile increase / mix up the cost of add-on minutes? If they followed the direction of these new plans, I suspect..... 500 min Canada-Wide Long Distance - $5.00500 min Province-Wide minutes - $5.00500 min Canada-Wide minutes - $8.00 or ma...
i have no service for talk. text only right now. calls been dropping in the middle of the conversation.i changed all passwords & security question as some1 could be trying to "port" or hack accounts. turned off autopay as i am changing plan to 50/mon...
First timer question. Here's what I'm seeing via Billing: Available Funds = $50, Payment Due - Feb. 20, Payment for Next Cycle - $50, Amount Owing = $0 . Am I manually paying for service in the next 4 days or less (I'm not set up for auto)? Not qu...
My account is fully paid. Next Payment due is Feb 28, 2021. This morning my phone had no service. I turned off the phone and re-started, but did not help at all.
Hello, I am switching to another phone. Specifically, I am switching from an LG Pheonix 4 to an LG G5. I moved the SIM card over, but I cannot send or receive texts or calls, and I have no data. Do I need to call the provider that the G5 was original...
I am trying to contact a Moderator to port my phone number from Telus, but links just take me in circles
Is there any way to change the email address linked to my phone plan?
My husband is from Bermuda and half his family are still there. Lucky Mobile and others include Bermuda in the international list, so why doesn't Public Mobile? Please add this... we already have the international booster added but then noticed Bermu...
In french forum
As I know "PM uses Telus and Bell towers which are 4G but speeds are throttled to 3G". I have an old cell phone Moto G XT1032 (3G), would this phone has problem when I using Public Mobile network in some area ? I do not mind the speed. Should I upgr...
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