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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is there a $25 referral bonus promo right now?

I am looking to get my dad signed up. And where do I find promo information for PM? Thank you!

Resolved! Data

I would like more data

Resolved! Refer-a-Friend Bonus

Hi, my friend has just signed up for Public Mobile using my referral code 6 days ago, but I did not get any notifications about that, and I couldn't find it in my account that shows this. Can you let me know how I can find out or confirm that it wor...

Resolved! Catch 22: Can't access email without phone number, nor phone number without email.

Hello, I lost my phone this weekend. The phone had my Public Mobile phone number on it. I would like to login to my Public Mobile account so I can register a new SIM card with my old phone number on a new phone. In order to log into my Public Mobile ...

Resolved! Unsure if purchased sim card

I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.

Resolved! Port issue

I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's ab...

Resolved! Forgot my email address

I forgot my email address and also no way to have access to it, and i want to change it because for sure my email original address is absoleted. how to proceed?

MY Account

My account says I have funds and minutes but when I try to make a call, it says I have no available minutes left and nobody ever responds to my submitted tickets!

Resolved! I have 2 account numbers/phone numbers/sim cards but can only access one account.

Hi All, I have two phones with public mobile service. When I sign in to view my account I am only given access to one accounts information. Other than when I view my profile and see the other phone number listed as an alternative phone number, there ...

Resolved! Block Spoofed Calls

Can I block calls with spoofed caller ID? STIR/SHAKEN is supposed to be implemented. The Telus FAQ seems to indicate that no device will even display the results. Can I opt-in to blocking spoofed calls?

Resolved! New activated SIM not working

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.

no cell phone service.

For the last month, we do not have the cell phone service in our home that we had before. Now we don't have any service inside, why? We can walk outside our door and get 2 bars or maybe 3 bars at times but that's it. Is there any place we can get ser...

Can't login to self-serve account; seeing "Error 404 - Not Found"

Steps to reproduce:1. Go to https://publicmobile.ca/en/on2. Click Sign In and select My Account3. Enter username and password The expectation is that you are logged into your account. Instead, what I see is this screen: I have been unable to login fo...

spotty service

not sure how to private message Raluca my phone shows 4 bars lte service, after attempting to connect it drops to 2 or lower bars on 4g, if the call does go through voice is really spotty at best. This occurs on exactly the same on 3 phones that I h...

Resolved! I have three phone numbers - how do I change the credit card without access to the account?

Hi there,I've tried to submit two separate support tickets about this since July, and haven't heard back.I currently have three separate phone numbers with Public Mobile, all charging to my business credit card. Two of these are business phones, and ...

Payment voucher

*611 will not let me redeem my payment voucher

Won’t process payment

I am inputting the payment info but it keeps saying error. Any advice?

Is 12MONTHS2GB promo still on and when does it end?

My current provider monthly prepaid plan just started and I want to activate new PM sim. However I don't want to lose on the promo. Thank you in advance

Resolved! Return New Phone

I have found my lost phone and would like to return the new(refurbished) phone I purchased for $250.00, purchased on August 14th.

Resolved! Confirming PM account is closed

Hi,Former PM customer here. I recently ported to Telus without issue but I cannot confirm that I have closed my PM account.Unfortunately, I can't seem to login and when I try to reset password neither phone # password reset (which is now with Telus a...

DATA USAGE

So I upgraded to the plan they gave me 45 gigs of data I use that within a few days then I put in money on for another plan and I got 25 gigs I went through that last night I put data on my phone at 3:00 in the morning and I already have no data wha...

Resolved! cannot access my accounts

I have 2 PM phones. Cannot access my accounts. Last logged in with old website that just needed phone numbers. Cannot register in new site. Just goes round and round chatbot sucks big time. I want to access my accounts.

Resolved! For a new phone

Can someone dictate to me the proper procedure to follow when we want to change our phones? I got a new phone and I would like to switch my sim card from one phone to the other. I do not want to make a mistake.

Resolved! Chatbot not working.

I have tried to access the chatbot SIMon but no luck. I used 2 different browsers Safari & Firefox and the best I get is a blank page.

Resolved! Awaiting for RAF Referral Bonus $ since last two months

I have referred my friend to Public and he has been on Public for last two month but still I have been waiting for the Referral bonus $ as credit.

Resolved! $25 referral bonus for both parties

Just heard on Red flag Deals of a person receiving an email from public mobile saying that referral bonuses in the amount of $25 would be given to both parties, promotion ends September 2nd Did anyone else get this email? Does anyone know when it sta...

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