Community

Resolved! Can't receive calls or texts!

No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus).  I see a few people are describing the same issue.  Outbound is...

Resolved! How do I start a ticket

Resolved! Constant no service

I constantly have no service one up and my other family members on public sitting in the same room have no issues. 

Resolved! Number Porting Problem, can somebody help?

I missed my live chat time period on my ticket, so how do I get in touch with somebody who can set this process in motion for me? Or is it something I can do on my own?

Resolved! missing free plan data

I noticed that my plan $ 15 , is not showing my  renewal data per month  ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?It seems to be taking it from one of my add ons.

Resolved! Loyal rewards

Hi, I have been with public mobile for 3 years now. When I went to make a payment for next month I noticed my loyalty rewards not present. Now last month I was late one day with my payment. As a result, did I loose my rewards? Thanks

Resolved! Account setup error

How do I get my account email corrected?  The girl at Walmart spelled it wrong and they said there is nothing they can do and no one they can contact.  Plus I purchased an unlimited plan and it it says I’ve run out of minutes.  So frustrated.  Need h...

Resolved! iPhone 8 plus constantly freezing

I recently bought a Certified Pre-Owned iPhone 8 plus, and it was working well, so I ordered two more. However, with both of the more recent ones, they periodically just freeze, and you can't select any links, or type.  On one of them, it also someti...

Resolved! Referral Reward/Bonus

I have referred someone for the 25 promo going on, they had the error code 821 and had to deal with that headache, but got it sorted out with a CSA.  My question is, if you are on the new rewards program. Does the friend referral show up right away i...

Resolved! Trying to switch from Fido to Public and having issues

My number apparently doesn't work and there's no option to transfer my account. When I try to create an account it says my email is invalid. If its this difficult or my number doesn't work ill just go to koodo . Please help. Do I need to purchase a s...

Resolved! Changing province

Hi I have been using public mobile with 6 first numbers 506 230...... in newbrunswick. Now when I'm calling to toronto it says that long distance charges are applied . I am going to toronto to live there I was wondering this plan that I have been usi...

Resolved! voicemail

how do i retrieve a voicemail that was automatically deleted after 10 days

Resolved! Website Error - No compatibility list showing

Compatibility list not working. https://www.publicmobile.ca/en/on/get-started Tried yesterday and today using several website browsers, Chrome, Edge, Brave, and Firefox.Also refreshed screen with circle arrow and F5 for my PC.I was thinking of switch...

Resolved! Us roaming

Added US roaming to my account on 21 May, $8 was deducted from my account.  When I arrived in the US on 24 May, phone showed T-mobile, but any attempts to make a call resulted in a  message that I didn’t have US roaming on my account.  Did I miss som...

Resolved! 6mo 2GB Bonus

Re 6mo 2GB Bonus (new customers only}  That's all well and fine for new customers joining PM. But me, a 3 year member, without Wi-Fi at home (til next week thank God) has spent $90 on extra data in the last 2 weeks with still two weeks to go In my mo...

Resolved! No Connection to Data "100% Data Used" when Only 50% was actually used

For the past 2 months, my data gets cuts off in the 2 or 3 week of my monthly plans and I get  a mesage that my data is used up. I decided to check this month because I didn't think my data should be runing out so fast, and of course I've onley used ...

Resolved! USA Roaming

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?