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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51702 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60054 Views
  • 186 replies
  • 30 Bravos

Incoming calls intermittently going directly to voicemail

Hi, over a year ago I had issue with my iPhone 8plus incoming calls randomly going directly to voicemail. It seems to be mostly “unknown caller id “ numbers but regardless my phone is pretty useless if it isn’t accepting calls. I went thru massive tr...

LoreckAvery by • Model Citizen / Citoyen Modèle
  • 3397 Views
  • 33 replies
  • 0 Bravos

Resolved! Forgot username and email

I forgot what email I used for my account how do I get on my self serve 

Ch12 by • Great Neighbour / Super Voisin
  • 934 Views
  • 3 replies
  • 0 Bravos

Calls

Incoming calls not working

Ramalho1988 by • Great Neighbour / Super Voisin
  • 1256 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfer a phone number

I received a text 4hrs ago to approve my transfer of my phone number but I had to respond within 90 minutes and I obviously didn't as I wasn't aware of the text. I was told to request to get an other text to public mobile but there in no phone number...

Jo-lynn by • Great Neighbour / Super Voisin
  • 1797 Views
  • 9 replies
  • 0 Bravos

Get a refund

Purchased SIM card & paid for service for my husband only to find that his iPhone is damaged and cannot interface with the SIM. How do I cancel the service & get a refund or transfer $ to my account? 

deaconJ by • Great Neighbour / Super Voisin
  • 1465 Views
  • 10 replies
  • 0 Bravos

Resolved! New phone - same sim?

Having to order a new phone.If the sim card fits, can I use it?.

Kered13 by • Good Citizen / Bon Citoyen
  • 1817 Views
  • 8 replies
  • 1 Bravos

Resolved! Strange voices

Over the past several hours, when I go to use my mobile, there's a strange voice on the other end BEFORE I do anything. I ask who it is, and they don't reply.  There is no apparent call in progress and call history doesn't display anything? It's almo...

Spudster by • Deputy Mayor / Adjoint au Maire
  • 4483 Views
  • 21 replies
  • 0 Bravos

need to reactivate account

as you've disabled my account due to issues with my credit card (someone tried to commit fraud with my credit card) I need to pay for the phone line can you help me with this

tultulini by • Great Neighbour / Super Voisin
  • 811 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage?

We are on a very basic plan for our daughter. She has 250 MB of data included. I’m just curious… if she exceeds this, will there be overage fees?  Or does data just stop?  Thanks!

Resolved! Calling Australia

Is there an add on plan where I could call Australia? I cannot see it anywhere......

Mims by • Good Citizen / Bon Citoyen
  • 1770 Views
  • 7 replies
  • 0 Bravos

Invoices

I sent this request on Thursday and apparently did not answer the email soon enough.  I will try to be more prompt in addressing this next time.  As I still have the same problem,  the question I need addressed is: I need a copy of invoices for incom...

farmerboy by • Great Neighbour / Super Voisin
  • 1313 Views
  • 6 replies
  • 0 Bravos

Resolved! Troubles with incoming calls

I just ported over a number for my grandfather and set him up (24 hours ago) and incoming calls will not come through. I can call out on his phone, text and use data but when I call him or anyone else it goes straight to voicemail.  He has a basic fl...

kayla87 by • Good Citizen / Bon Citoyen
  • 2437 Views
  • 13 replies
  • 0 Bravos

Cannot register new credit card

Hi, I have a new credit card number and need to register this on my Public Mobile account. However, I followed the steps online and each attempt is unsuccessful. I removed my old credit card and do not know why my new credit card is being accepted. I...

nhandler by • Great Neighbour / Super Voisin
  • 1883 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone from another carrier

I upgraded my wifes Bell phone and was going to use the new hardware for my daughters public mobile number.  It is an Iphone Mini 12 and when I put in the public mobile sim I get SIM not supported.  Bell tells me the device is not locked.  Thoughts.

Glosier by • Good Citizen / Bon Citoyen
  • 2075 Views
  • 13 replies
  • 0 Bravos

Resolved! not receiving bank or other 2 factor verification codes

Hello, I joined public mobile on October 19th by transferring my number from Rogers.  Up to the 19th I was able to receive 2 factor verifications from my bank and other places but that stopped after joining PM.  I read that I need to make sure I am o...

bezman by • Good Citizen / Bon Citoyen
  • 4744 Views
  • 18 replies
  • 0 Bravos

Re: Auto Pay not working

I'm having the same problem - auto-pay fails to take a payment. It worked last month and it applied the $2 discount.  That's the second way that I know that I am in fact signed up for auto-pay. But then this month, oh excuse me!!! this payment cycle....

ThosD by • Good Citizen / Bon Citoyen
  • 1824 Views
  • 12 replies
  • 0 Bravos
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