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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! phone transferred issue

I transferred my exist phone number to public mobile my phone is working but I'm not received any call every call goes to voice mail.

$10 voucher only added $5

I bought a $10 voucher to add on data. I added the voucher after selecting the option to get 200gb for $5 and it only added the $5 not the additional $5

Resolved! Cancelled the service but reactivating.

I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.I want to keep the same number and possibly the same sim. I can no longer ...

Unable to log in

Trying to add funds and I’m unable to log in. I’ve tried multiple devices and connections. Brings me to a white page that says internal server error. Is this happening for anyone else? Yes I cleared cache.

Help

Resolved! Change plan

I just changed my plan and put money in my public mobile account but still my account is not activate. Please help.

It Meee Again

Resolved! sent emails

i've been corresponding with an agent through private messages about a warranty issue. i can see all the ones i have received but not the ones i send. how do i switch to the list of sent messages? thanks.

Resolved! 2GB for 12mths for new customers

Can someone clarify please?Is it 2GB per month for the first 12 months or 2GB usable over a 12mths period?Thank you.

Resolved! Terrible Reception in Vaughan, Oakville, Toronto

On a trip to Ontario and just super disappointed how bad the so-called LTE service performs. I can barely load a simple text web page (like this forum) and I have not exceeded any data limits. Public Mobile should be better than this. Perhaps I shoul...

Resolved! Help please

I am waiting for text message to transfer my existing phone number to another connection and it’s been three hours but I have received a text or email yet. Please help with my matter.

Cannot get signed into account

Yesterday we switched from a pays as you go plan to monthly. We have been blocked from our account and the phone is going to expire. Please help

Resolved! trying to cancel add-on

How do i cancel an addon? I needed it for a short period and now just want to go back to my regular plan. I only use this number when i am traveling.I did not find an option, so i just removed the autopay, thinking that will stop it.But i do not want...

Help Please

Resolved! Payment

Hello Chris this is Sxx Mxxxxx. I have a slight issue with my phone. They have actually taken out two payments, one on March 24th and the other on March 26th. There should only be one payment taken out and I am really worried about thisChris, is it p...

My account is disabled...I don't understand why

My account is disabled. On June 1, 2022 my phone plan was working after that I have not been able to text or call.

Login In

Trying to login. It doesn't recognize my email. It says user name or email -- so which one is it. When I first went to by my SIM card the gentleman asked me to make a 4 digit password and then I made another one when I got home when it asked me to...

Resolved! Can not use dat

Hello, I have just signed up with Public Mobile, I have an Asus Android phone and I can not use my data, my account is showing active and that I have data available but I can’t use it on my Asus phone, please help.

Fraud with number

I am not a Public Mobile member but someone has used my number (Telus) to activate an account. I got a text message from 611 (pasted below) and it says the PIN was changed. My credit card doesn’t show any transactions but I would like to get to the b...

Payment Issue

Hi! I got a payment issue. I paid from credit card june 1 but my plan did not renew . I have to pay again june 2 so i can use my service. What happened to my june 1 payment? How can i get it refunded??

Resolved! MMS on ancient flip phone

The phone: Samsung SGH-T159 ex-Videotron flip phone. It's old but it works: calls, voicemail, SMS and even the internet browser despite being way out of date. It has MMS capabilities but so far I was not able to send any pictures. I always get a "Sen...

Resolved! Cheers I'm Back

With another grumble here . Sorry Not quite sure how to word this . I had my Debt Card Upgrade to a Debt Master Card here . Threw my Bank I have been trying to Register it on Autopay here . But Autopay keep kicking it out . Leaving me in the cold ...

Resolved! Help please

I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you

I forgot my password in my email

Resolved! Public mobile is disgusting

I just purchased a $20 public mobile topup card, in the first week of may, my credit suppose to end at 5 th of june however i wasnt able to call, text or use network in the middle of may??? Terrible, no connection nothing, it didnt connect in most pl...

Resolved! SIM reported lost/stolen, lost referal bonus?

My daughters phone was stolen so she reported her sim as lost or stolen, I gave her a new sim and her sister gave her an old phone and we got her back in business on same account. A few hours later I get a text message "Public Mobile here. Just to l...

No Service

I bought a new sim card, did everything it says online and I STILL have no service. this is getting ridiculous

Resolved! minutes remaining

How can I check remaining minutes on my iPhone 7? I don't want to have to go to the website to do this. Is there an application that allows me to do it?

No Data access with my phone.

I have absolutely no access to my public mobile data since mid April since I switched to a new android phone (the phone calling still works). I would request to speak to a live agent asap to sort it out.

Resolved! Locked out of my account

I received a message that I am locked out of my account and need to contact customer service. I hope this is the correct place?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! phone transferred issue

$10 voucher only added $5

Resolved! Cancelled the service but reactivating.

Unable to log in

Help

Resolved! Change plan

It Meee Again

Resolved! sent emails

Resolved! 2GB for 12mths for new customers

Resolved! Terrible Reception in Vaughan, Oakville, Toronto

Resolved! Help please

Cannot get signed into account

Resolved! trying to cancel add-on

Help Please

Resolved! Payment

My account is disabled...I don't understand why

Login In

Resolved! Can not use dat

Fraud with number

Payment Issue

Resolved! MMS on ancient flip phone

Resolved! Cheers I'm Back

Resolved! Help please

I forgot my password in my email

Resolved! Public mobile is disgusting

Resolved! SIM reported lost/stolen, lost referal bonus?

No Service

Resolved! minutes remaining

No Data access with my phone.

Resolved! Locked out of my account

Unable to Transfer Number from Bell to PM

eSIM activation

Referral discount

I just want to change my plan

4G LTE