Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I had have pay 105$ to add data on my accounts now I don’t see anything changes!! What’s going to happen for my money?
I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the netw...
I have an old Samsung s7 that is locked to rogers. I called to unlock it but was unable to because I purchased it years ago off craiglist. Rogers told me I needed to know the email of the previous person to unlock it, which I clearly don't know. Is ...
Hello how to get my account to stay set to my province. I keep changing it to my province and it always sets back to ontario? Is that normal or what do I need to do? or does it matter
I'm in the Kitchener / Cambridge area of Ontario and normally don't have any issues but my data seems to be taking longer to load. Anyone else having this problem?
I recently reactivated one of my accounts that I put aside for a few months to test some other things on another account.When did this happen? I only just noticed it. It's been active for a week or so.
Does it still have the option to key in last 4 digits for your number choice??
Newbie here...I am a new customer and I signed up back in January. There was a promotion to get second month free and and data top up. I don’t see either on my account???
A couple of weeks ago, I had gone onto my son's account. This was an effort to upgrade him from the $15/mo. plan to the $25/mo. plan. The website would not accept the load. In the process of trying to figure it out, pay coordinates for the credit car...
When does the $1 reward show in your account? I just received it and I'm on my 11th renewal
I've never been able to access my voicemail
Hi Community!Almost ordered OnePlus Nord N10 5G and then found that you can not use mobile data with this phone on Telus because of the glitch https://mobilesyrup.com/2021/01/19/hold-off-buying-oneplus-nord-telus-issue/ Is anyone bought this phone an...
Hi I am locked out of my self serve account and it’s not sending me a verification code of email
I currently have a disconnected phone number from a previous provider. When I try to change that number to a PM one through my account, all it says is that it failed. It's been about 30 days and I still am unable to change my number, is there any oth...
Every outbound call, I get a 30 second pre-recorded message about the March 16 voLTE service upgrade in my area (Winnipeg/Brandon). I thought maybe it would disappear after March 16, but now the message has changed to using past tense and it won't go...
Hello, I would like to add my daughter's accounts to mine for automatic payment. Is that possible? If so, how would I do that?
I need help, my phone keeps saying called failed. When someone is trying to call me. And it’s doesn’t even show up in my missed calls list. if Iam on FaceTime with a friend and someone calls it will automatically say call failed. whyyy?? Someone help...
Hello,It seems that someone is using my phone number as scam. I've got people calling me stating that there were calls made from my phone number.What should I do to procect my number?Thanks for your advices
Recently transferred phone from Bell to Public Mobile. Number transfer was not successful. Outgoing calls are working but incoming calls. Text messaging is working (incoming and outgoing). xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by comptuergeek541...
Thanks for your detailed explaination, but am sorry to say thatI did exactly as spelt out even before I brought it up to the community forum but yet it keeps returning the same voice message. Mind you, when I try calling other countries as listed on ...
I just switched from Eastlink and getting this message on screenNetwork key? Trails left: 10. What do I do?
Im looking to replace my current phone and was looking at getting the Lg k32, Was wondering if I bought it prepaid from koodoo or telus if I would be able to have it unlocked immediately or if there is a wait period?.
Hello.Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls. My bill is paidMy Phone is a Samsung S10eI've tried Simon suggestions for restarting phone and reinserting the sim card ...
all of the apps on my phone stopped working, messages, messenger, amazon, etc. What can I do to fix this?
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