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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data missing

Who do I private message regarding my add ons? I'm looking at my plan and I have no data and the free 1gb at Christmas wasn't added

SOLVED Can't call or text certain people

SOLVED I figured out the problem, it was because the numbers had the country code before them. (+01) Kind of weird that that would effect it since it's the Canadian country code?? Anyways I am glad it is working now! ****** Hello, I have an issue w...

plan change

I am on $50 in my a $50 plan I have gone in nd tried to change plan for one month to $25 but it still says in plan details $50 ,will this change on renewal date or should it say $25 now.Thank for answers

I am trying to check my voisemail. but it asks for an addon?

Resolved! Want to put two bills into one.

I have 2 phone bills one for myself and one for my daughter, I would like to combine them to one totaly monthly bill rather than 2 seperate ones, anyone know how I can do this? Thanks in advance.

Resolved! new phone z557bl

new phone z557bl, might be chattr's or it might be usa one, not sure- it wont connect me to PMin setrings mobile networks- the page is like opaque, not working- dimmed the original text...and i cannot set the mobile NTWRK.any advise on how to proceed...

Billing issues

In auto payment public mobile charge me twice amount.

Re: Incoming calls not working

Some incoming calls have been going straight to my inbox. Please advise. Thank you.

Resolved! Are they ever going to offer a plan of unlimited data, calling, texting. For say 100 dollars a month

Cannot unlock screen

Hello community having a huge issue with my LG K120 mobile phone. Screen lights up but when I try to unlock my phone with my pin, after I swipe up on the screen all I can see is a straight line with the word EMERGENCY under the line. When I try to ta...

travelling to us need roaming

travelling to us need roaming for my iphone

I don't get my rewards

Hi! My plan's total cost is 15$ but I have rewards for using the autopay so I should only be charged 13$ as it is said on this site. Although, when I check my monthly spendings, I see that Public Mobile charged me 15$. Is there a way to fix this? Tha...

Resolved! Sim Card Payment

I ordered a SIM card. It charged my card but the site does not let me complete order. Is the SIM card ordered?

Next 30 days for $0

How can I make sure this applies to my account as a new customer?

Resolved! sim card

Where can i get the sim card

Resolved! locked out

I'm locked out of my account,

Resolved! Toll free calling

If I call a toll-free number that is based in the US, will it charge me long distance minutes?I have the $25 plan that includes unlimited Canada-wide minutes if that matters.

How to make a payment

free 30 days and $10 credit

I activated a new plan yesterday through on-line, but seems it does not say I would get the next 30 days free which is currently on promotion, and also I am referred to by a an existing user but I do not see the $10 one-time credit either. Will these...

Locked out of account

My phone was recently stolen & my email was logged in. Whoever stole my phone changed my email password and changed all my passwords for my accounts for things such as my public mobile account. I'm just looking for a way to suspend or lock my account...

Resolved! What to remember when installing new SIM card?

I've got my PM account set up. New SIM card in hand. I'll be making the switch from current cell provider to PM later today. Before I do that, however, just wondering if there's any common screw-ups or missed tasks that new customers are liable to ...

Resolved! Autopay

How can i stop my autopay

Data Reset

My data was reset to 1023.999 MB instead of 1024 MB when it was renewed. Just wondering why it is not reset to 1024 MB?

Resolved! data usage:1

I just found out this, from my phone number send to my own phone number dada usage: 1. what is this?25/12/2019 2:55Data Eventxxxxxxxxxxxxxxxxxxxx BC 1MMS$0.0025/12/2019 2:54Data Eventxxxxxxxxxxxxxxxxxxxx BC 1MMS$0.0025/12/2019 2:54Data Eventxxxxxxxxx...

Resolved! Is this possible? Kodoo # to PM & PM# to Koodo?

Hi guys. Wondering if this is possible to do. I have a few accounts with both companies and want to make a small switch without loosing Public Mobile rewards or have extra tab charges with Koodo. Koodo # (has tab) I want that number to go on my Publi...

Resolved! Is Advanced SMS supported on iOS with public mobile?

Question - As Public Mobile is part of Telus, if I get a SIM and go with Public Mobile will the 'group messaging' option in iOS 'Settings' also appear and become available to me? Can someone using 'Public Mobile' look in iOS settings? Do you have a '...

Each MMS sent uses 0.001 mb of data?

Just testing mms and checking total data usage. Somehow each mms sent uses 0.001 mb of data according to the data usage page. I'm refreshing after each mms and it does increase the usage each time per mms sent... I'm logging data used on my phone and...

Resolved! US Roaming $20 Data Payed for Twice

I bought the $20 US roaming data ad on as I plan to go to the US in a couple of days. I have two charges to my credit card so the payment went through. The problem is the ad-on is not showing that it's been applied or in use anywhere on the portal. D...

Resolved! Higher payment

Why is my December payment higher than my November bill payment? I did not change my plan.

Resolved! lost phone register, but still charged

Hello, I logged into my account and reported my phone as lost. However, I just found out I have been charged even though I reported as a lost phone. So, now I delete the autopay function. Would it be possible for me to get credit back for the amount...

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