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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add-on for use of phone while in the U.S.

Even though I had signed up and paid for the U.S. add-on,my wife while in N.C. can't use her phone. Thoughts? Andwe're still within the 10-day period.

phone compatibility

I bought a cheap Ushining brand phone for my kids to use. The phone is not on the compatible list. Anyone else have this type of phone and able to get it to work?

Resolved! Port number from Koodo

Hello! I am looking for a moderator to help me port my number from Koodo. Thank you for any help!

Change of plan

Hi I am having issue with my data usage please help me to change a plan with more data I am ur old customer looking a plan have good price and more data please help me to sort out this issue I don’t want to go to another service and one thing more I ...

Phone number lost in unique way and would love to have it back!

Resolved! Phone number lost in unique way and would love to have it back!

Hello,My co-worker just logged into my account on a work computer (Yes, I must have clicked "save password" on chrome by mistake) and has mistakenly ported my phone number to one he wanted. I've had that phone number for years (originally from Telus...

WhatsApp

Resolved! WhatsApp

How can I use WhatsApp for international calls and text, using my own WiFi?I do have WiFi on my laptop at home. This WiFi is connected on my android phone.My phone has permission to use the WiFi that is installed on it.Also, my plan has unlimited in...

Resolved! Pay my bill

Hi, I need to pay my bill but I cannot enter to my account because appear username and passaword invalid.

Resolved! Referral Code

So I just used a referral code from someone, when will I see that reflect on my account?

Resolved! Link Question

Am I able to link this account I have created, with the SIM I'm trying to Activate?

Resolved! Trying to Activate an account

Even though it's my first time trying to activate said account, it keeps displaying the same error message The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 min. and I have ...

Can't receive verification code texts

Hi everyone. I have a couple of questions. I have an unlimited talk and text plan but when I want to call certain numbers (1800s) or certain customer service . It says my plan does not support that. Also, I have been trying to register to a couple of...

About plan activation

I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.

"Fido" trying to steal my brand new phone number, is this normal?!

Am I being hacked or is this normal for PM? I got the SIM just 2 days ago and was assigned a phone number. I have unexpected texts from PM saying reply YES/NO to authorize porting my number to a different carrier. I replied no to the first text and ...

Pixel 3 connection issues

For the past 2 weeks I have had trouble maintaining a stable cell connection. I miss many incoming calls and outgoing calls can take a long time to connect, if at all. Cell data is also affected. Any ideas?

Resolved! locked out after one attempt - help!

My son was logging in and locked out after one attempt (using the correct email and pswd). How do I contact a moderator to sort this out? Thanks!

Resolved! I was way overcharged

So I'm moving to the USA in a few days and in order to use my maps on my phone and have working service to make calls in case of an emergency, I added on the $8 for usa roaming unlimited talk, and the $20 for 1gb of data to use my maps. The website ...

Losing Holiday giveaway if changing to 30$ 2GB plan

Resolved! Losing Holiday giveaway if changing to 30$ 2GB plan

Just got an answer from the moderator team. Apparently, changing to the 30$ 2gb plan will lose all unused holiday giveaway. How could that be possible?

Resolved! Sim activated but account not registering

Hello, I activated my SIM today and at the last step it said there was an error. The instructions said start over. I tried that and then the SIM said it was invalid. After about 30mins I decided to just test the sim in a phone anyway and the sim wor...

Figured it out.

Resolved! Porting with POA

Need help porting a number from another provider to Public. I have Power of Attorney to do so on behalf of my elderly mom, but the porting request portal is not allowing me to do so... Probably someone from the transfer team should contact me directl...

Resolved! 1GB add on not showing

I bought 1GB add on yesterday. My credit card was charged. I never saw the add on listed on my account. This is my first time buying an add on or using data. Bad experience.I tried to suspend my account and start it again trick. I tried resetting my ...

Resolved! Use SIM card for a while before transferring my old Telus number

Hi, I currently have a phone on Telus. I just bought a Public Mobile SIM card. I would like to try the PM service without transferring my current Telus phone number. I would choose a new phone number when I activate the card, then use the service for...

Re: Texting and calling

I have a Samsung Galaxy A5 2017. I am receiving some texts, but not all. Just joined PM last night. Calls are coming through fine.

Resolved! multiple phones/bills

Hey Public!!!My name is Myrl Gamble andIi have purchased 3 cell phones over the course of months. Since I am paying all 3, I would like to consolidate all 3 phones under one bill (visa). What say you?

Head office

Resolved! Head office

Hello Community,I'm looking to send a letter to head office complimenting recent services I've received from Public Mobile staff. Does anyone know the full mailing address to reach Public Mobile? I wish to send my letter in the mail.

Resolved! my account

why cant I log in ?

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