Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone tell me how it works when someone moves to another province?:- can I keep the same phone number?- I have country wide phone calls plan. How does that change? Thank you
Hi,I have cancelled my phone service on September 29, 2021. public mobil still charge the payment to my credit card, please help me to get this extra payment back.
How do I earn community rewards? By asking and answering questions? Could someone please explain to me exactly how it works?Thanks in advance!
I am trying to open a ticket using the link provided by the chat bot (https://www.publicmobile.ca/en/on/get-help/form/U2FsdGVkX1-0qnb3N96wLgBXTG6gXctNrVaX426mLtyAAtZeNes5XB43dDkJQMXb1esrIlaqpqzZoB2y-LoOiA) but when I try to log in with my Community u...
I'm currently in the UK but there are no calls or texts coming to my Public mobile.I have paid for an add on for 1000 mins for the UK, but still no joy.Can anyone help please? Thanks
please help wrong email entered i need to get into my account to enter my banking information
Actually I bought a new sim card activate it in my phone, get number and then I figure out that the network is not working in my phone. There is none any network sign in my phone and if I try to put this card in another phone it's working. But I don'...
Why was what was charged to credit card was twice as much as transaction history?
For additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer. If you have missed the 90 minute window to respond, w...
does the system use email to match with the account?
Hi all,Besides BestBuy where has a good selection of unlocked phones (at reasonable prices obviously)?
How to change Cr card # to new name and number(no longer splitting two numbers on one Cr card)...how does one do this...does the person who is paying have to cancel it, or can I change the form of payment(new Cr card #)
How do I change my user name and email on my public mobile account. I put it in wrong when I set it up
My email is different that when I originally signed up. Cannot access my account. How do I re boot?
removed duplicated threads
Hello, I recently have switched from Koodo, my SIM card was in a home phone line using a SIM card. Koodo had sent my a text message confirming if I was making the switch. I could not reply to the text message, now the SIM card is locked on Koodo's en...
removed duplicate threads
I used my phone couple of time in different countries like Philippines,Morocco,Europe as long as I had enough fund.Unfortunately my recent visit to Morocco ,my phone didn't work which was very inconvenient I couldn't logging to different accounts th...
I still could not log in my account please help
My statement history says that I made two short calls to the same phone number. I looked up the number and it says it is a spam number. My phone does not show that I have called this number. Any ideas?
I have 778 phone number that is not considered to be local in Vancouver. I was unable to link the enterphone code for my condo unit to my mobile phone as they told me it was a long distance phone number. They also told me they get the warning "long d...
I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.
I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around
The 2GB bonus at plan signup does not show on my account profile. Could you send me verification that I do have it.Ron
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during init...
Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks
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