[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Reward Points
Am I suppose to receive a point for every month I pay my bill. Also my husband referred me and he is suppose to be receiving a point every month and he is not. How do we fix this ? Contact CS agent and get a ticket. ?
transfer number
i have transfer number virgin plus to PM and my number on there website still Active can some help me.
Resolved! Account Suspended?
The other day I topped up my account with the required amount. I left it thinking everything would be okay, I login today and my account displays suspended even though funds were processed and went through. When I try to reactive.. nothing happens. T...
SIM card blocked
My SIM card is blocked. I need a SIM PUK to access my phone. it is urgent please help. i sent a ticket yet no response was received from Public Mobile
unable to login
I am unable to login to my account, tried resetting password and that does not work either. This was working previously to the date that your website was updated.
Resolved! Number transfer
(I sent this message to CS but just thought I'd ask here for potential reference for others in future as well as maybe get an answer from someone before CS replies as I'm eager to get to the bottom of this)So when I activated my sim card I chose to t...
Sim card not working
I just bought a sim card and activated a plan, but when i tried to put the sim card in, my phone didn't recognize the sim card as if it is not activate. Thus, there is no service provided in the phone. It will be appreciated if you would help this ma...
add ons
I added Canada wide talk booster 500 and it isnt showing up in my account as an add on. I have a receipt for it so I know I paid for it. I assumed this would give me 500 Canada wide minutes. Was I mistaken? Thanks for any help I can get.
Resolved! Everything broken on new version of Self Serve
The new "my account" page loads but if I click on Plans/Add Ons, Payments, Rewards, Profile etc they all lead to a 404 page that reads: "Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergo...
I’m 6 days into monthly plan and it says I have used all my data, but when I look into my data histo
I’m 6 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all.how?
no signal after transfer from Telus
On Aug 9 , I paied a new account for my child's phone number. Telus confirmed with me two times about to exit.Now Telus confirmed that number has already pull out to another operator.but the new sim card still not work .who can help me ? is there a...
US talk-text
I am in the US and have the US Roam-Talk Text 250 Data plan, but I cannot make or receive phone calls. I have enabled Data Roaming.
Resolved! 3 different account information
So I messaged the CS Agent and I'm still confused. first screen shot is off of my cell.... the 2nd one is using the web on my cell and the 3rd is off of my computer . the billing cycle is different too. I have never used all my data, I'm mostly arou...
email publicmobile
Does public mobile have an email address I can email them to tell them that my credit card got cancelled and the new one is in the mail. So they know why my automatic payment wont go through but not to worry I will be getting my new credit card..
Need to change email address
PROBLEM WITH PROMO
Hello, I activated my sim in the month of June when the $50 promotion was happening. ($5 per month for 5 months for refferal and refferer, $50 in total) However, niether have us have got that money so what to do?
No verification codes emailed and unable to change payment plan
I am going into town - 45 min drive - to get a different sim card to start cell service with someone else. I see no way to follow up on an outstanding service ticket. Its been July 12th- so one month!!! All I want to do is change to to my new credit...
During a call I get annoying sounds like click or hang up
So was on a call and I hear interference. Like clicking and a hangup. I then find that I had an voicemail. So when you are on a call....does this happen to you too??
Does a call that goes to voicemail
I had a call today that went to voice mail when I was on another call. The inbound call to me showed in my usage as an outbound call.Is that correct???
locked out
Forgot which email I used. Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles
Transferring my phone number.
I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.
trying to sign into my account but the email that i use is no longer available it was hacked and it wont allow me to enter the verification code any way i can change my email?
Activation
Hello I bought a simcard with plan by cashI couldbt active my simcard I have pin number but the website said is not correct What should i do?
Resolved! Will I lose my referral discounts if I change to a new plan type?
Hey Mods, I currently have discounts due to referrals I have made but I am looking to change my plan type and am wondering if those discounts will continue? If I change my plan will the discounts still continue on the new plan?
Custom phone number
How do I get a custom phone number.?
Improper phone number transfer - now charged by both old service provider and Public Mobile
Improper phone number transfer - now charged by both old service provider and Public MobileI transferred a Prepaid PC mobile phone number on July 17 to Public Mobile, the sim card was placed into the old phone and all is working fine as intended. How...
Can't log in to Public Mobile account
I recently moved from Public Mobile to Freedom Mobile, and I am using the same number as I did when I was with Public Mobile (switched it over). I tried logging in to my Public Mobile account to cancel my service so I no longer get monthly charges bu...
Resolved! data being used and seems to be text messaging or something?
My daughter also has a public mobile account.We are trying to figure out why all her data is being used.it is an iPhone from public mobile iPhone8plus GPS is turned offupdates when not on wifi is turned off on each app and the phone itselfShe closes ...
Resolved! In the 611 menu, there is no real-time usage data
I chose option 4 but that is something else; not the above.
Account is suspended
How do I fix this? I already paid and it still says account suspended. If this can’t be fixed how do I get my money back?
