Phone cannot send or receive calls

[Northwestfrog]

SMS is working, data is working. 

Currently in Rivière Mattawin,  QC

Thanks for help

[esjliv]

@Northwestfrog  - i do not notice any outages reported in your area:

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Are you a new customer that has not been able to make/receive calls all along? Or, an existing one, that this just happened all of a sudden?

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if calling works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves

[computergeek541]

@Northwestfrog 

Are you a new customer or are you using a new phone?  Also, if you set the network mode to 3g-only does it connect to the Public Mobile network?  Compatibility with that type of network is required for phone calls.