SIM not registered

[Kkristani]

Just transferred from another provider and the Public Mobile account shows active but the phone is showing SIM not activated?!

[esjliv]

@Kkristani  - in addition to other's suggestion, you may also try one or more of the below:

1. Toggle On and Off the Airplane Mode.
2. Take the SIM Card Out and Put It Back In.
3. Update Your Phone's Software.
4. Manually Select Your Carrier.
5. Change the Preferred Network Type.
6. Reset the Network Settings.
7. Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[JOEYMAN]

Did you check to be sure your phone is unlocked from your old provider? Some phones are locked and cannot be used with alternate providers until they have been unlocked. You can also check on public mobile website if your phone is compatible with their service. 

[BKNS27]

@Kkristani 

Did you try login to your account to see if it is Active?

If not then the porting may not be completed from your old carrier. Most new members forget to leave the old SIM in the phone and wait to reply to the text confirming you are porting over to PM. There is a 90 minute window for your to reply.

Could you please let us know if your account is Active and did you reply to the text so we can help further.

[softech · Accepted solution]

@Kkristani did you try reboot the phone? 

do you have another phone to test the sim card ?

if it still the same after a reboot or tested on a second device, it could be sim provisioning issue.  It is an easy fix for PM, but you just need to open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there