Hello Public Mobile Support,
I successfully transferred my phone number from Virgin Plus to Public Mobile on May 20, 2026.
The transfer appeared to complete correctly:
- my Public Mobile account is active,
- my phone number appears correctly in the app,
- usage information is visible,
- the old Virgin SIM card no longer works,
- and earlier today I was able to use calls and mobile data successfully.
However, later the service suddenly stopped working completely and my iPhone now shows “No Service”.
Additional details:
- incoming calls to my number still produce ringing tones for callers,
- but my device does not receive the calls,
- I already confirmed the transfer via SMS with my previous provider,
- I restarted the device multiple times,
- reinserted the SIM card,
- toggled airplane mode,
- and reset network settings on the iPhone.
At this point, it appears the number transfer completed successfully, but the line/SIM may not be properly provisioned or registered on the Public Mobile/TELUS network.
Could you please check the provisioning status of my line and re-provision the SIM/network registration if necessary?
Thank you very much.
Roman Nesterov
