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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Registered sim card, got charged, lost sim card...

I was going about the process of getting my wifes sim card up and running, I had all her info typed in and hit enter, it started the 4 steps to authenticate etc anddd i look over and the little sim card is gone. In my franticness I got my computer un...

Resolved! iphone XR unlock issue

Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation s...

Resolved! I claimed free 300 International long distance minutes, but I still can't make a phone to China

Hello, I received a message yesterday that I was given a free one-time gift of 2GB of data and 500 international long distance minutes. I claimed it at once and I checked my account changed right away. However, I failed to make phone to China today! ...

Resolved! I like to cancel my add on plans, I wrongly clicked it, I want get my refund back.

I want to cancel my add on plans, get my refund.

Voucher not working

Been told to ask for help through the community forum my PIN for my voucher is xxxxxxxxxxx and it says it's not able to process this transaction at this time to ask for help my phone number is xxxxxxxxx and my name is Brandon can you guys help me or ...

Today, nobody can call my phone. They all hit voice message. Why? I don't hear my phone ringing

Hi , my phone line is 416-xxx-xxxx. I cannot be reached by anyone. They all get bounced to a voice message system. Meanwhile I don't hear my phone ringing. Problem day is today Dec 3, 2021. Help asap please. Thank youPlease email me at xxxxxxxxxxx a...

Payment voucher

My payment voucher isn't going through is anyone else having this problem

account suspended voucher wont work

bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping

SIM card

I am purchasing a Umioigi A7 will it be compatible with your SIM card

Did not receive the plan I asked for

We activated 3 new plans together, one is not correct

Payment Voucher not working

I just purchased a payment voucher at a petro canada gas station, tried to use it immediately but didn't work, so i tried it a few more times and still nothing. Went home and waited an hr or two and tried again and still not working.... can anybody h...

Unable to receive incoming phone call

Can't pay with voucher

I activated my account following the prompts. When asked to choose a plan I selected $25 and paid with the $25 voucher I have. When I when back to my account it showed that my account was expired and needed to add funds. I tried paying again with the...

Payment

It won’t accept prepaid minutes or credit card because I don’t have a pin yet I have been on this site and have tried to register 10 times

my password doesn't work for login,and not allowed me to reset password

ask me to contact public mobile team directly!Anyone can help me out here?

How to use 500 international long distance bonus minutes to call china?

I dial +86 plus the local number, but it doesn’t work. Thanks a lot!

plan is $25 one, texting works, phone calls sometimes work, voicemail never works

I had a Motorola E6 that went downhill so I replaced it with a Samsung A51. I swapped the sim card and checked the APN? numbers with the website and they check out. I have the $25 plan- unlimited calling and texting canada wide. I have also accepted ...

Resolved! Add on data

I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

Hello

I need ur he'll because I lock my SIM number so I can call our

I cant call and i didnt receive text or call

Min

I need my mins topped up and you guys not letting it go thru

Resolved! I forgot my security question answer

Is there any way you guys can change that

How do I stop Public Mobile from sending me SPAM

Resolved! How do I stop Public Mobile from sending me SPAM

I do not want any SMS messages from them. I blocked the number that sends me the monthly billing notice. Now I just got some SPAM about some free offer. I don't care if it's free data and still want it blocked. The problem is the numbers I block ...

Resolved! Does Public Mobile offers temporary suspension?

Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping ...

Can not make payment online

I have been making a payment on my account every month with the same credit card and now it will not access my credit card as payment --even when I have replaced it with another card it will not take the payment. Now my account is suspended and I do...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Registered sim card, got charged, lost sim card...

Resolved! iphone XR unlock issue

Resolved! I claimed free 300 International long distance minutes, but I still can't make a phone to China