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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I want to pay I’m locked out

forgot 4 digit it isn’t accepting my answersedit: number removed by NDesai

Resolved! Data stopped before full 1024mb and was charged twice doing top up

My data stopped working with 2.3mb left, I purchased an add on for emergency use and still don't have anything. It also charged me an extra $10... Since there's no actual customer support I guess I just post this here?

Resolved! How can I change my phone number?

How can I change my number?

Resolved! $1.00 retail processing fee on a $10.50 top.

Can a store sell me a public mobile Top-Up card that was bought off of Amazon not to my knowledge can i see the extre a cost a $2 processing fee for this plus the 10.50cost.

Resolved! Compatibility

Is the Redmi Note 10 Pro compatible with this sim?

Resolved! us roaming

I paid for US roaming, but when I tried to use the phone, it tells me to buy US roaming. Payment history shows that I paid,

Does autopay credit only start on month 2?

Resolved! Does autopay credit only start on month 2?

Do you always pay full price for first month, and then subsequent months you can use the credits you build up?

How to add minutes

My mom's phone is out of minutes. I just added $40 of funds to her account and she still cannot make or receive calls. No option under add-ons to add minutes. Does she have to wait a whole month to get her minutes back? What happens to the $40 no...

Payment issues

I made it payment on my credit card and it shows that I payed but my phone isn’t working I need a refund immediately or something because this unacceptable behavior

Resolved! unwanted calls

I am receiving spam calls. I set my phone to only accept incoming calls that are in my contacts, but the calls are getting through anyway. Can I request that Public Mobile only allows listed numbers to reach me?

Can i get a 50% refund on my simcard?

Resolved! Can i get a 50% refund on my simcard?

I just got the 2GBBONUS plan today. I purchased the simcard about 2 weeks ago. It was 10$. Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$. Is there any possibility that I can get refunded 5$...

Resolved! Is Fairphone 4 compatible?

Is Fairphone 4 compatible with Telus Mobility network? https://shop.fairphone.com/en/buy-fairphone-4 This device is unfortunately not listed in the phone checker section of PM web or on http://www.willmyphonework.net/ (In my understanding 3G will wor...

Data not working

My Public Mobile account says I still have 1gb left but my data stopped working.

Resolved! Text messages are giving error 98 and marked as not sent, but recipient gets them anyway?

I recently changed phones after my old one died and ever since I swapped my SIM into the new phone (Google Pixel 6), I've been getting an error randomly when sending text messages. Immediately after hitting send (SMS), I get an error "can't send mess...

3GB speed

Resolved! 3GB speed

Hi, I was wondering if the 3GB speed was good for simple usage (no videos)

top 50%

Resolved! top 50%

Hi, I was wondering how many times you guy went on the community per month? Is it hard to get in the top 50%?

Resolved! refund

Why aren't sim cards refundable?

Resolved! switch phones

Is it easy to switch phones while keeping the same plan? I am looking for a new Pixel phone.

Resolved! Pre paid

Hi, I am doing the pre paid monthly service. Does the 2$ saved apply directly to the month or its stored in available funds for us to wait till we have enough to pay the full month?

my service

Resolved! my service

I have a voicemail notification on my phone, is there any ways to get rid of it?

Resolved! new here

I am new to PM, is there more than one reward per year? Like the 2GB we get in december

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I want to pay I’m locked out

Resolved! Data stopped before full 1024mb and was charged twice doing top up

Resolved! How can I change my phone number?

Resolved! $1.00 retail processing fee on a $10.50 top.

Resolved! Compatibility

Resolved! us roaming

Does autopay credit only start on month 2?

Resolved! Does autopay credit only start on month 2?

How to add minutes

Payment issues

Payment issues

Resolved! unwanted calls

Can i get a 50% refund on my simcard?

Resolved! Can i get a 50% refund on my simcard?

Resolved! Is Fairphone 4 compatible?

Data not working

Resolved! Text messages are giving error 98 and marked as not sent, but recipient gets them anyway?

3GB speed

Resolved! 3GB speed

top 50%

Resolved! top 50%

Resolved! refund

Resolved! switch phones

Emergency plan

satisfied with pm?

satisfied with pm?

Resolved! Pre paid

my service

Resolved! my service

Resolved! new here

New offer

Address Change

Just got back to Canada from the United States

Sim card activation

eSIM