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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Not get one month free bill promotion

My name is xxxxxxxxx and my phone number is xxxxxxxxxxx.I ported in my number to Public Mobile on Oct 26, 2019 I was supposed to get secon month free. My phone line is suspended due to non-payment. But the Nov 2019 bill is free. Kindly resolve this i...

chris20182019 by Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 0 Bravos

Black Friday

I signed up today in store. At home I set up my self serve account and see the black Friday promotion. How to I go about getting this? ThanksGet one month free & a free 5GB data Add-On* when you activate online or in-store.

ollie by Great Neighbour / Super Voisin
  • 655 Views
  • 4 replies
  • 0 Bravos

Resolved! Choosing Phone Number

Hey I live in Ottawa, which area do I choose? I found OttawaHull, not sure if that's the right one. I will be transferring my number from Telus anyways, but I wish to pick the most accurate temporary number for now. Thanks,Ed

Ed404 by Town Hero / Héro de la Ville
  • 805 Views
  • 5 replies
  • 0 Bravos

Where is my $10 credit (not there after 2 weeks)

Hello.  I signed up between the promo (Nov 15 - Nov 29), yet still have yet to see my credit of $10 to my account (signed up on Nov 17, it's now Nov 30).  Details of the promo below as per Public."Effective November 15 2019 until November 24 2019 at ...

tombabomba by Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

The Mobile Shop in the Superstore

Great service at The Mobile Shop in the Superstore on Innes! Waited in line for 10 minutes then asked for the Public Mobile sim, told the employee about the Black Friday deal and he just handed me the sim for free and I left. Super easy, much faster ...

Ed404 by Town Hero / Héro de la Ville
  • 1299 Views
  • 9 replies
  • 4 Bravos

Resolved! Porting Number

Hello,Someone from public mobile called me today saying there was an issue porting my old number over and asked me for my old phone's IMEI. However I couldn't get it for them (away from home at the time) so she told me to post here. Can someone reach...

wcoms by Great Neighbour / Super Voisin
  • 1043 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM at Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos...

Awtajewdan by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 0 Bravos

Resolved! Can not call

Whenever I try to make a call I get the message: "Sorry we can not complete your call, you don't have an active long distance add on, and this call is not covered by your plan. Get and add-on by dialing *611". We have the $15/month plan, so we have 1...

PorterNS by Great Neighbour / Super Voisin
  • 1205 Views
  • 8 replies
  • 0 Bravos

looking for new service

I have 2 weeks left with Telus and thinking of moving with you , how do I get my phone unlocked from telus and what to do to get set up with your service ? ThanksGlen

Glen2 by Great Neighbour / Super Voisin
  • 490 Views
  • 4 replies
  • 0 Bravos

Re SIM card not supported

hi just tried using sim in IPhone XR and says sim not supported here is my sim number   edited by comutergeek541: sim card number and personal contact information removed

sharko1969 by Great Neighbour / Super Voisin
  • 995 Views
  • 8 replies
  • 0 Bravos

Changing name on display

Hey everyone I run my own business and use my phone to do so. Is there any way to make a change to my account so my business name will show up in people's call displays instad of my name? Thanks in advance 

kotsy by Good Citizen / Bon Citoyen
  • 568 Views
  • 2 replies
  • 0 Bravos

Activating Sim Email Issue

I just tried to activate my sim and it says "The Self Serve username you have entered is not available. Please try again with a different email address". Please help me! Thanks,Ed

Ed404 by Town Hero / Héro de la Ville
  • 661 Views
  • 14 replies
  • 0 Bravos

Resolved! Changing plans

Hi, I'm an existing public mobile customer.  I'm currently on the $15 plan, and I'm happy with it.  However, I've noticed that the terms of the $15 plan have actually improved since I signed up.  The new terms allow for unlimited incoming calls, whil...

Notre by Good Citizen / Bon Citoyen
  • 1162 Views
  • 7 replies
  • 0 Bravos

Resolved! Switching SIMs

Hello, I'm an existing public mobile customer.  I'm switching from an old phone that uses a micro SIM to a more modern phone that uses a nano SIM.  I'm assuming I can take my existing micro SIM and punch off the outer ring to get a nano SIM.  Assumin...

Notre by Good Citizen / Bon Citoyen
  • 961 Views
  • 6 replies
  • 0 Bravos

Black Friday deal -SIM card just ordered

I just ordered by SIM card. I won’t have it for a few days and by then the Black Friday deal will be over. Is there anyway to register without a new SIM card. I have a phone. 

Lf_0428 by Great Neighbour / Super Voisin
  • 1067 Views
  • 7 replies
  • 0 Bravos

Cancel Service

I recently switched from PM to another provider.  How do I ensure the autopay has been cancelled?  I can’t log in to my account anymore to verify.  Also, will I receive credit for the amount I paid but not used?  I switched the day after my payment w...

Ks1 by Great Neighbour / Super Voisin
  • 720 Views
  • 5 replies
  • 0 Bravos

Transferred account

Hi team I transferred my account from Rogers last week under my acct number with Rogers I had two mobile numbers one is mine the other my daughter is using . The transfer for me worked well for my mobile number . When my daughter purchased a SIM card...

Patsybeals by Great Neighbour / Super Voisin
  • 531 Views
  • 6 replies
  • 0 Bravos

Is my activation complete

I just activated my new SIM card not more than 2 hours ago. I reached the Summary Page (page 6) of the activation form but did not click the Finish button right away. Instead I followed 2 links which I opened on separate tabs (i.e. Set up APM for my ...

marrita32 by Good Citizen / Bon Citoyen
  • 767 Views
  • 8 replies
  • 0 Bravos

Resolved! new activation scam?

Hi, I purchased 2 SIM cards through Amazon by clicking on the link on publicmobile.ca.  There was a sticker on the card telling me to use a certain referral code to "get $10 off".  I did.  The next day I found out about the $20 off for friend referra...

olim by Great Neighbour / Super Voisin
  • 656 Views
  • 3 replies
  • 1 Bravos

Resolved! Sim card activation error

Hello, I just bought a sim card yesterday, and when I tried to activate it, I got to the final activation screen after entering all of my info and got a "please wait while we activate." Then I got an error that said "something went wrong, please go b...

aabattery by Great Neighbour / Super Voisin
  • 2044 Views
  • 30 replies
  • 0 Bravos

Cannot setup account with my email address.

I created an account for my daughter but used my email address. Now I want to create an account for myself and can’t because I used my address for my daughter’s account. So I changed the email address associated with my daughter’s account to her own ...

mccormiermt6 by Great Neighbour / Super Voisin
  • 1050 Views
  • 10 replies
  • 0 Bravos

referral with no confirmation

i just referred a new sim using a link with my referral code on.still an hour later, no message of referral confirmation.how do i check if it went through? when do i get the 20 bonus?

reb_chung17 by Good Citizen / Bon Citoyen
  • 944 Views
  • 8 replies
  • 0 Bravos

E-SIM activation

I have just purchased a Samsung Galaxy smartwatch that uses e-SIM technology. I would like to activate it on Public Mobile and I need to know how to go about it? Thank you.

probstc by Great Neighbour / Super Voisin
  • 778 Views
  • 3 replies
  • 0 Bravos
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