PAYMENT

[Savo]

MY CARD EXPIRED… WISH TO UPDATE ACCOUNT WITH NEW CARD

[Timer]

@Savo 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

[esjliv]

@Savo  - if you have never created a My Account yet, you can submit a ticket here to: Create or forgot My Account email or password link

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

[Dunkman · Accepted solution]

@Savo 

You will need to change your credit card information in the My account page.

Here is some additional information:

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

The website can be finicky.  If you are having difficulties, try changing web browser, clearing cache or incognito mode.  

Any specific questions?

[dust2dust]

Can you login to your account? Login and change the card there. Suggest using a non-mobile browser.