Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It keeps saying my username and password are incorrect and it has locked my account. I waited an hour and clicked password reset. It said my security question was wrong. I tried to get a ticket for help and needed a PIN and account number. Which I do...
why does my phone sometimes say I don't have the talk option when I pay for it?
Bonjour je voudrais s avoir pourquoi le signal est faible sur mon téléphone, des fois 1 barre des fois 2 barre.merci
I just started with PM and I used a referral code. When will I see the 10$ credit/award applied on my account?
Hi wondering if someone can check to see if my phone has been cloned or hacked? Got a weird phone call and just want to make sure everything is OK. Thanks
thread removed at request of OP
I purchased 5-dollar Canada wide long distance talk, the 500 min one, but its not working, i couldnt call out. I tried to re start my phone, still not working. Its charged on my bank account, but i dont see any usage details.
Does anyone have a working account using a Sky Devices - Sky Pro III phone? Thanks.
Just received an SMS from 5179 for some Koodo publicity and I never authorized my number for such use. How can I turn this off because I cannot find any option to stop it anywhere. I hate ads and I've been with PM for more than 1 year with zero ads s...
Hello everyone! I started with Public today, as they have a $50 plan with lots of data and unlimited talk to the US, which is awesome. However, I noticed the plan also said "Unlimited International Text". The $30 plan said Unlimited International T...
Was just wondering why my data usage is climbing when I've been connected to wifi??
If I purchase the "500 Canada-wide Long Distance minutes" and "200 U.S. & Canada Long Distance minutes" add-ons, will the 500 Canada-wide minutes take precedence over the 200 minutes for Canadian numbers?
I have been with Public mobile for years with the same number. Recently my Samsung galaxy S7 is unable to receive calls or texts, I am however able to send text and make outgoing calls with no problems. The phone is not in flight mode, do not disturb...
Public mobile will not accept any of my cards .. even the one that i have been using for years to pay with ... trying to top up my account .. says " cannot be verified " is this a temporary issue ??
I bought a SIM card from Public Mobile. When I tried to activate it (twice) today (Aug. 26) I received an invalid SIM card number message. I checked and double checked and I believe the number is correct. Could it be an issue with trying to activa...
My phone show no service since 8am this morning.Tried my sim card with another cell phone, still doesn't work.My wife's phone has no problem with the same service.What should I do?
My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card
I have the $50 plan with the $2 discount for autopay. My question is, why is my bill total $53 and some change. Every other provider I have been with does not charge taxes on their quoted rate. Second question - where can I find my bill to review i...
Hi there, I have a plan that gives me 7.5G of data for 120 days and was told that I am at 95% used. This is odd as I am on WiFi all day and barely use my data. When I look at my usage, it is showing that only I only have 1G of data on my plan and tha...
Bought this phone new several months ago, been working fine so far. My phone started displaying this message last night on the screen where it normally says "public mobile", it says "unregistered SIM". Tried to make a phone call this morning and it s...
I've been locked out of my account. I failed to answer my security question to change my password. What should I do now? Thanks!
Nothing is going well for me today. What the heck is going on Its about the Walmart post BTW.
I transfered my number to another provider and now I can't access my account to delete the autopay , what should I do ?
I lost my visa card and missed a payment. I have updated your system with my new visa and sent you a payment. why is my phone still not working?
for some reason my payment is not coming out of the credit card I have on record. I phoned the card company and they said the problem was with public mobile. There is plenty of credit on that card and I can go in and do it manually with no problem.
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