Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A friend went on vacation and signed up for 10-day talk+text+data for $20 until they could sort out their US SIM (didn't work in their unlocked Canadian handset, though it was supposed to). They only paid for the initial 10 days, and after that noth...
What's going on with voicemail? I was able to check my voicemail by pressing 1 yesterday. Now today I can't access it, even when I put in my phone number.
I’m on an iPhone 11, it worked normally up until a day ago, suddenly all of my incoming calls just go straight to voicemail. I can still make outgoing calls, and everything else seems he working normally. I’ve tried resetting my phone, toggling airpl...
My boyfriend is using U.S. Roaming plan Calls last for 3 minutes and then drops Can someone help with this issue .it's been going on since he was in Connecticut yesterday.
I have been charged 173$ for add-ons in US. No idea what they all are. Please contact. Rick
I am so annoyed right now. This is the second time this has happened. I am unable to use my phone. I can't make outgoing calls or messages. The message says my account has been suspended. Why? I have always paid on time. Never been late. My account i...
I want to deactivate my phone plan but the system won't let me log in anymore. Can anyone help me ?
How do I change my username of the Public Mobile forum? I don't see it in the settings. Could someone show me?
Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone? The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks, jgaoshmu
I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...
Hello, I have a $15 and I added on $5 for 500 minutes, but they charged me $10. I would like to get my $5 back Also , my money has been coming out and my phone is still not working. I cannot make outgoing calls. Can you please please fix this for me....
I want to change my plan in self-service but the clicked plan page is empty.
I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered. What should I do? There seems to be no contact customer support phone number?
I can text or call others, but others cannot text or call me this morning. I'm on autopay
Public Mobile will not process a payment from my voucher.
Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.
duplicate consolidated
Since this morning...
Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...
I'm locked out of my account. I don't knw the answer to my security question. I need to get in to do an add-on.
The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...
Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or??
I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.And use 1month and then click lost/stolen button again.Is it good way for my phone number?
I just bought a certified iPhone 8 Plus through Public Mobile and I would like to return it. I didn’t realize it was so big. How do you do returns?
My voice sounds hollow but if i put it on speaker it sounds fine ?
Both my wife and I got emails around 4am local time talking about transferring our numbers to Public Mobile. Thing is, we are currently NOT customers, and have not purchased or activated a Public Mobile sim card. Were these emails sent out by mistake...
Hello, and as stated above, I am currently unable to access everything within my Public Mobile account, while I am able to access this portion of the website. My email is the same, but the question "What is your fathers middle name?" isn't even corre...
Hi, I had updated my credit card and now my loyalty credits are removed which are the auto pay credit and loyalty for years credit and I am charged regular rate like I am a new customer. Can you fix this??? Thank you for any assistance in resolving ...
Hello can someone help me reset my 4 digit pin for *611 add-ons
