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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Resolved! Spam and Robo Calls

Since I joined Public Mobile in 2019, I have been receiving unsolicited robocalls from various sources (800 numbers, +86 or +852, numbers, etc). These are mostly in Mandarin and appear to be from banks from what I can tell. Annoying but as they are i...

bnathanson by Great Neighbour / Super Voisin
  • 1531 Views
  • 7 replies
  • 1 Bravos

Resolved! 3g/4g/5g

I was looking at changing my plan, but I see that all the plans seem to be only 3g speed.  Is this correct?  What about the latest 5g? S

MailGirl1967 by Good Citizen / Bon Citoyen
  • 1474 Views
  • 8 replies
  • 0 Bravos

Resolved! Previous Plan

How to change current plan to previous plan?

Saber by Great Neighbour / Super Voisin
  • 598 Views
  • 3 replies
  • 0 Bravos

SIM card

Added and activated SIM card. Cell phone is not working 

Diane1948 by Good Citizen / Bon Citoyen
  • 1499 Views
  • 16 replies
  • 0 Bravos

Service cancellation.

Hi All, I moved to another carrier last week. Public mobile cancelled my self-service (blocked be from logging in) but did not forget to make a monthly charge. Now I am unable to cancel my pre approved payments. How can I cancel monthly charge now an...

alyo1705 by Great Neighbour / Super Voisin
  • 595 Views
  • 2 replies
  • 0 Bravos

Resolved! Compatibility

Is umudigi s5 pro compatible with public mobile, I can find the s3 pro but not the s5.would like to know before buying the phone 

Mary73 by Good Citizen / Bon Citoyen
  • 1100 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Community Technical Issues

I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month 

Nush12 by Great Neighbour / Super Voisin
  • 1054 Views
  • 4 replies
  • 0 Bravos

Resolved! reactivate

my account was deactivated September and will be gone in a few days. I have tried several times to reactivate it on to a lower price plan because i can't afford the $50/month plan and the system will not allow me to change the plan. can someone pleas...

kidcowgirl by Good Citizen / Bon Citoyen
  • 1119 Views
  • 5 replies
  • 0 Bravos

Resolved! How long can I postpone the service or cheapest plan to keep the number?

Dear all Please anyone can help me here,  got 2 questions to ask. 1: How long can i postpone the service? 2: what is the cheapest plan to keep the number in order to receive international sms. as I am going to abroad but a lot of Bank app/other accou...

saiii by Good Citizen / Bon Citoyen
  • 1195 Views
  • 6 replies
  • 1 Bravos

Quote Button - Mobile users - Before 2021 please?

Hi @Catherine_T  Is it possible that you can ask a community admin/manager to try to sort out the "quote" for mobile users before the end of this year?  I believe it has been since May that it has no longer been available after a Khoros update. Every...

Screenshot_20201130_000620.jpg Screenshot_20201130_000821.jpg Screenshot_20201130_002558.jpg
Jb456 by Mayor / Maire
  • 1932 Views
  • 20 replies
  • 9 Bravos

Resolved! Provider

What phone company is public mobile under?

Aheavenfire by Good Citizen / Bon Citoyen
  • 1148 Views
  • 6 replies
  • 0 Bravos

Resolved! Does Add-on data roll over for ever?

Hello All, I'm new to PM and had some issues with my data that PM support is currently reviewing. So, meanwhile I only have 200MB left for the month and was thinking of getting some top-up data.I've looked through some posts on this, but still have a...

vunnikri by Good Citizen / Bon Citoyen
  • 1223 Views
  • 8 replies
  • 0 Bravos

Resolved! Cancel my subscription

I am moving to Koodo Mobile. I has requested to port my phone number ***-***-**** fromPublic Mobile to Koodo Mobile as soon as their SIM card is activated. Please synchronize the departure of my number of Public Mobile to the activation on Koodo plea...

BAL by Great Citizen / Super Citoyen
  • 1507 Views
  • 14 replies
  • 0 Bravos

Resolved! Any advantages of changing to a 90 day plan?

Hello All, I'm new to PM and have found the service to be good so far.I have a 30 day plan with the auto pay enabled. 1. How do I change to a 90 day plan? (I don't see any options when I go into my Plans)2. Are there any advantages or cost benefits o...

vunnikri by Good Citizen / Bon Citoyen
  • 901 Views
  • 5 replies
  • 0 Bravos

Resolved! New sim, Same number

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility?? TIA

Monkeyrawr by Great Neighbour / Super Voisin
  • 2317 Views
  • 7 replies
  • 0 Bravos

Resolved! Apple iPhone Question

Ok here is a super weird situationAny Apple experts with an idea? Wife had sent etransfer through RBC bank app to her sisterAbout 2 days later I randomly received a message at home my wife was trying to airdrop me something and it appeared to be a sc...

kav2001c by Mayor / Maire
  • 2180 Views
  • 9 replies
  • 1 Bravos

Service

My service has stopped working? 

Velma12 by Great Neighbour / Super Voisin
  • 904 Views
  • 8 replies
  • 0 Bravos

Resolved! my pin

i forgot my security answer

tharmathas by Great Neighbour / Super Voisin
  • 2112 Views
  • 10 replies
  • 0 Bravos
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