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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to access 2nd telephone number on my account?

Resolved! How to access 2nd telephone number on my account?

I wish to add-on data to a 2nd number I have on my account. I registered 2 mobile numbers and pay monthly for both numbers and plans. I wish to add-on to the "non-base" number or, in other words, the 2nd telephone we currently use with our account....

Resolved! payment

Why is my Visa Debit not accepted for auto pay?

Call redirected to another number

For the past 2 days, when people call my number, their call goes through to another number. My number is xxxxxxxxxx and the call is redirected to someone else with the same number except the last 3 numbers are 176 instead of my 167. I called my numbe...

About my refer frien d

Resolved! About my refer frien d

I referred so many friends that I was using free 50 $plan but how come now I only have 17 friends what happening can any body help

Resolved! Refreal Bonus

i activated my sim today by adding on of my friend referral code. will i get the $10 credit for that ?

Voicemail Not Working

Resolved! Voicemail Not Working

Hey community: I've been with Public Mobile for some time now. For some reason, callers are unable to leave voicemail for me.Even though I recorded a new message, the phone plays my extended absencenotification. I don't even know where to look to see...

SIM card purchase cheaper on Amazon?

Hello world ! Recent Public Mobile adopter here. The SIM card purchase was a bit cheaper on Amazon. Am I allowed to share that info here? Thanks.

Canceling old carrier service

Resolved! Canceling old carrier service

HiDoes anyone know if I need to contact my old carrier Fido to cancel my services? I just moved to Public and the connection is active.

Resolved! Can I change the "locality" of my phone number?

Currently calls made from the city I live in to my phone (while I am within the city) register as long distance calls, despite my account address being current. When I first created the phone number 10 years ago I was living in a different city. Is ...

30 days free?

HiI'm a new member. Just signed up. I activated on September 3rd. I just checked my account and there us no 30 day credit. What should I do? Thanks for your help.

Travelling out of province

Hi, My plan is the following:- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text- 500 min Canada-Wide Long Distance (Add On)My home province is Manitoba. If I am travelling outside of Manitoba...

Unlock number

i am changing service providers. I need public mobile to unlock my number. How do I do that?

Cannot log in to my account

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due O...

Updated mastercard info after autopsy...do I need to manual pay last bill?

I got a text asking me to visit the public mobile website "to make an update to ensure uninterrupted service." I logged onto the website but it was unclear what I needed to update. I recently got an updated mastercard in the mail so I updated that in...

Account

I have questions regarding my auto pay, anyone able to help me out?!

Can`t receive text messages from a Mexican line

Resolved! Can`t receive text messages from a Mexican line

Hello, I am in Montreal with a Public Mobile line that allows me to text worldwide.The other person has a mexican line from Mexico. I can call the person without any problems.The person can also call me without any problems.I can text the person and ...

paying my bill

not letting me pay my bill

Resolved! (Promo add on) 1000 CAN LD mins

Hi guys! Wondering if anyone remembered when Public Mobile sent out a mass msg text around Sept. 1st, for a 5GB + 1000mins (free) add on promo. Was anyone thrown off by the wording that long distance is applied to International long distance mins or...

Cant log in

Auto pay is stuck an I cant figure out my password to login

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How to access 2nd telephone number on my account?

Resolved! How to access 2nd telephone number on my account?